Rated 4.6 out of 5 by 60
Rated 5.0 out of 5.0 by rasputin51 Comfortable bed, great service and a great staff.
clean and comfortable, staff was great. everybody was so helpful. great location.
December 1, 2013
Rated 4.0 out of 5.0 by Kathy320 Staff on arrival very helpful as well as the concierge gal helping us with maps ECt...
Do your homework before deciding to drive in Costa Rica
A 10 % tipping is added to all your dining bills . It is mandatory in the country
If wanting to buy souvenirs , wait till you get to the airport when leaving , much cheaper for most things like coffee and keys chains or fridge magnets
November 27, 2013
Rated 5.0 out of 5.0 by Nanou1 very close location to airport
Hotel has a very good location to airport, which you don't feel once at the hotel (no airtraffic noise). Staff is very friendly and makes your stay as convenient as possible.
Hotel room was in very good condition, very clean and well maintained.
November 27, 2013
Rated 5.0 out of 5.0 by midwifeathome Excellent location and excellent experience
My husband and I stayed here the night before an early morning flight from the San Jose airport because the location was so convenient but we soon discovered that we had made an excellent choice because the staff were outstanding.
Our rental car return office was just down the street, a tasty Peruvian restaurant was three blocks away, and the hotel offers an airport shuttle whenever it is needed so our immediate needs were easily met. We left before the 6am breakfast start but a well thought out breakfast-to-go was ready in a brown paper bag that early morning. The shuttle transfer was smooth and the driver courteous and helpful.
I had some trouble the night before trying to print out my boarding passes. Not only did a young woman very familiar with the printer try to help me, but I was invited into the back office to use their computers and printer when we remained unsuccessful. The woman at the front desk called a taxi to take us to the restaurant as they don't recommend walking at night and the restaurant covers the cost of the short taxi ride. The staff were truly interested and helpful.
There was no noise from the airport. The bedroom and bathroom were spacious. My only complaint was that the beds were too firm so my sleep was not the best, but my husband was comfortable.
November 9, 2013
Rated 5.0 out of 5.0 by EFG40 Excellent experience. Clean, comfortable and good location.
we had a very good time indeed. Manager and staff were very kind and helpfull.
November 1, 2013
Rated 1.0 out of 5.0 by AnotherDisappointedGuest Convenient location just isn't enough
The hotel is conveniently located right near the airport and with the free shuttle, free breakfast, and free local and international calls, one would think that this place would be perfect. And it was until we checked in, unpacked, and started to get ready to go to sleep. It was then when my 10 year old son looked down at the side of the bed and found something shiny. He picked it up thinking it was something he dropped and when he didn't recognize what it was, brought it to my wife. Imagine her horror when she recognized it as an empty condom wrapper that must have been left by the prior occupants. Not only do we not have a properly cleaned room, but we now have to explain what a condom is to our 10 year old and why an empty wrapper would be left next to his bed. Management's response was to offer to move us, which at nearly midnight and after we had already started to get undressed for bed, was a non-starter given we needed to be up and out by 3:00am for our 6:00am flight. After that, we waited nearly 30 minutes for a promised return call, only to get an offer of some measley Rewards Points. To be fair, I'm not sure what kind of authority the assistant night manager has or what else he could have done, but the whole situation was unfortunate and completely unnecessary if their cleaning staff had done a proper job.
October 26, 2013
Rated 5.0 out of 5.0 by 4lizz2 Return to the USA
This was an exceptionally stressful day and to top it off it was raining which makes getting around more challenging. I had several errands to run and by the time I finally was able to rest, I was thankful to be able to do so in a quiet, safe and clean environment.
The hotel staff was Exceptional and very accommodating. The location and proximity to the airport is ideal. I recommend this hotel to anyone especially if you have an early flight out. This hotel is a great value with restaurants on the premises, especially, Rosti Pollo.
October 7, 2013
Rated 5.0 out of 5.0 by Jaegermeister12345 Nice location near the airport
Very convenient for business trips to Costa Rica
Nice casino nearby and Dennys Restaurant
Fitness center can be improved
October 6, 2013