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Rated 4.0 out of 5 by 191 reviewers.
Rated 5.0 out of 5.0 by very happy The front desk staff was wonderful. The bellman was very helpful. The ladies in the breakfast room were very nice and very attentive. It was an overall great experience. The concierge was not very helpful she didn't seem interested in helping but the ladies at the front desk were very helpful. They recommended a great restaurant in Old San Juan and even called and made reservations for us. We had a large group of over 20 people and they helped arrange taxi's for us wherever we went. Great location too. March 19, 2015
Rated 5.0 out of 5.0 by Great location, excellent service plan to stay again excellent service even in the busy season March 17, 2015
Rated 3.0 out of 5.0 by Great Location Property is within walking distance from the beach, dining places for all budgets, drug stores, package stores, high end stores, public transportation, and luxurious hotels offering entertaining and fine dining (if you want to splurge). Traffic in that area is busy with many one way streets (crowded and confusing) and parking is a nightmare. This is not an oceanfront property and is surrounded by condos. I encountered many international travelers. I recommend this hotel if you don't need a car to get around all the time and if you don't need a great view from your hotel room. March 17, 2015
Rated 5.0 out of 5.0 by Great Staff and Great Location We were just a short walk from the beach, shopping, great eating, liquor stores, night life, and American drug stores (CVS March 16, 2015
Rated 1.0 out of 5.0 by Disappointing room and bathroom lighting. Room was okay. Bathroom conditions for women very poor. Lighting was very, very dim. Noise in room all night from vents in walls - nothing to do with the air conditioning in room. Would not stay there again. March 15, 2015
Rated 2.0 out of 5.0 by First and Last Even though the localization of the hotel is very good, the parking is a serious issue there is not even a space to unload baggage from the car, I have to find a parking lot away from the hotel and walk. On top of this, I found cockroaches in the shower... March 13, 2015
Rated 4.0 out of 5.0 by A great stay We had a nice time. I'd come back to this hotel if I come back to san juan. we liked the pool and hot tub as well as the cleanliness and comfort of the rooms. March 10, 2015
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