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Rated 4.0 out of 5 by 215 reviewers.
Rated 5.0 out of 5.0 by great location This property is situated minutes walk away from Condado beach and lagoon. Enjoy coco water and water sports at the beach and lagoon in morning. Enjoy great restaurants and casinos in the evening. Also 2 miles away from Old San Juan- do visit the restaurants, Paseo de la Princesca and del Morro. Minimum 2 days and nights stay recommended to get the San Juan experience. April 23, 2015
Rated 5.0 out of 5.0 by Great Hotel and Staff The hotel staff very kind and helpful. The hotel is also very clean and comfortable. April 23, 2015
Rated 4.0 out of 5.0 by A good choice if you're looking for something simple and easy. I would recommend this HIE for those who are looking for a clean place to stay without the "resort" amenities. It was three of us on vacation and the only item I'd say that I would improve would be the pool area- the pool water was little cold (but that is just my opinion). The hot tub though was relaxing. The HIE met expectations of any other HIE. If you're concerned about room size (based on other reviews), strategic placement of your bags (I put mine in the closet) really helps. The room sizes are standard, a little smaller than the other HIE/HI rooms, but none of us three had any complaints. The bathroom was nice, I liked the tile work- it must of been recently updated in the past few years. I loved having tile flooring; makes clean-up after the beach easier. The hotel staff were friendly. The free breakfast is the best value- we probably saved at least $15-$20/per person a day by having breakfast. I'm a calorie counter, so while I did splurge a little, I liked the portion sizes. The food was constantly stocked and available. The breakfast staff were very nice and always going back and forth making sure things were stocked. The hotel is in a safe area, just a walk from the main tourist road and across the street from the large park that leads to the beach. Overall, I would stay at this property again if the price is right. Again, this is perfect for those who are not high maintenance. April 19, 2015
Rated 3.0 out of 5.0 by Friendly staff Disappointing hotel I booked a 2 night stay at this hotel as it was one of the cheaper non-resort hotels in this area. First the parking was a mess. The hotel does not have proper loading/unloading place. When I parked my car in front of hotel for check-in, a neighbour lady came and started saying that it is near a fire exit and I should not block it. She started claiming the hotel was a big nuisance to her apartment next door. The room was disappoiting. It seemed too small, not enough electrical outlets, no regular pipe in bath (only shower) and no fridge/micowave. The only good things are the price (you get what you pay for) and the staff's friendliness. April 19, 2015
Rated 3.0 out of 5.0 by Conectividad Visite su hotel por motivos de negocios y claramente una eficiente conexión de internet era importantisima. Desafortunadamente debo decir que la velocidad de internet del hotel era MUY deficiente: muy lenta y se desconectaba con frecuencia. Al reportarlo al personal de recepción, solo me pudieron decir que seguramente era por que mucha gente estaba conectada. April 12, 2015
Rated 5.0 out of 5.0 by Lack of towels We checked in with four people in one room for the night and we had two towels in our room. It was 11:30 at night after long day of travel and wanting to shower with only two towels for four people. April 9, 2015
Rated 3.0 out of 5.0 by A decent hotel for the price Stayed here prior to and after taking a cruise out of San Juan. Cab fare from airport to the hotel was $21 (10-15 minutes) and from hotel to the cruise port $17 (10 minutes). The rooms are smaller than those stateside which was not a big deal to us. There was a bit of a must odor which I attributed to the humidity. When you take a shower considerable codensation even forms on the walls. The elevators are very small and can accomodate about 4 people max. On our return trip one of the two elevators was out of service. We didn't have breakfast at the hotel but instead opted for one of the nearby cafes but they had all the usual options of a holiday inn express. There are plenty of restaurants and cafes nearby in walking distance. There is also a very beautiful beach less than a block away as well. The staff are very friendly and helpful. Overall I give this place a solid 3 stars. April 7, 2015
  • 2015-04-26T11:14:32.362-05:00
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