Rated 4.0 out of 5 by 105
Rated 5.0 out of 5.0 by puppai Excellent hospitality
I stayed at this hotel during the Boston Marathon. They had a shuttle convenient at all times needed to take us to T trains and upgraded my room because of missing me at airport. Most of all, after the bombing I did not get to come back to hotel before it was time for my plane to leave and they brought my luggage and purse to me at airport so I could be able to catch my flight on time otherwise I would have missed it. They went above and beyond for me and I will always be grateful!! EXCELLENT!
April 25, 2013
Rated 4.0 out of 5.0 by JW57 HIE Saugus Logan airport
Nice Hotel, it is not close to Logan airport at all, rooms are very nice and clean, staff was busy talking to a friend in the lobby upon checking in, had to wait a while for him to finish before getting to me, I thought that was kind of rude.
April 24, 2013
Rated 4.0 out of 5.0 by 2013FrequentTraveler2013 Misleading Customer Service
While waiting for the shuttle bus to take me to Logan, I watched and listened on Friday (4/12/2013) as Steve at the front desk took a call from a customer who had just arrived at Boston Logan. He told her that the shuttle bus driver was en route to pick her up and was 15 minutes away when in fact the driver was standing next to him. Over the next 30 minutes, she called back twice and Steve lied to her twice saying that he just spoke to the driver and that he was 5 minutes away. The driver was standing next to him during both calls, and 30 minutes after her first call, the driver finally left.
Room was comfortable, breakfast was good, rate was reasonable, but your hotel representatives blatantly lie to customers. Come on.
April 21, 2013
Rated 1.0 out of 5.0 by MaineJoe Park and Fly Bait and Switch
Although our experience checking in and getting to Logan for our flight out was average, the return trip picking up our car was a huge pain. The front desk staff instructed us to "call when we had our bags", which we did--to find that the shuttle had just left Logan. The person we spoke to that day said he "would call his driver" and get back to us, which he did not. When my wife called ten minutes later, we were told that the shuttle would not leave the hotel for over 45 minutes, meaning a one hour wait at the airport--not something that a family with kids wants to hear after a long flight with another drive home ahead. This meant a $46 cab ride. One hour between shuttles is unreasonable during peak flying hours (we arrived at 6PM.) Also, the staff at front desk do not seem on the same page, and the customers were not informed of this, particularly prior to booking in the first place.
April 21, 2013
Rated 4.0 out of 5.0 by ahaywood5785 Great hotel
Stayed here several days while on a business trip. Hotel staff was great, were very helpful. The shuttle to the airport is great, also allows you to catch the train right to the heart of downtown for virtually no cost.
April 8, 2013
Rated 3.0 out of 5.0 by misshap123 Different from Last Year!
This was our second stay... We like the convenience of the location and the park and fly option is great. We stayed last year for one night before heading off on vacation and had a great experience and over the past year have highly recommended the hotel to many friends. Last year we had a great room, very clean and super service... this year was not the same. Our room was slightly dingy, the bathroom wasn't very clean. The shuttle driver on Monday morning 4/1/13 was not very friendly... actually seemed annoyed with having to take us and another couple to the airport! The other couple got out first, they were an elderly couple, the driver didn't even attempt to open the door for them and the husband had to help his wife out, no step stool or hand was offered... the driver just hopped out, went to the back of the van grabbed their bags and dropped them at the curb without even so much as any eye contact... we saw the elderly man holding and waiving tip money for the driver, but the driver just got back in the van and drove off... it was very very rude!
We were next, we did tip him only because we made sure to catch him.. but there was no conversation... no "have a great time" or thanks for staying with us... nothing!!!
When we arrived back, I called and our shuttle driver was at the airport in a record 2 minutes... it was great!!! This driver was super nice and friendly... this was on Friday night 4/5... he should be commended. But the other one needs a pep talk, further training or maybe moved to a less customer interaction position!
I wish I got their names but I don't remember but I'm sure it can be looked up to see who was working at those times. The front desk staff is always very nice and helpful!
April 6, 2013
Rated 5.0 out of 5.0 by jl001 Saugus Logan Airport Boston
This was the first time that I stayed at this hotel. The front desk staff greeted me upon arrival, and were very helpful in recommending a few local places to eat. The shuttle to the complimentary airport the next morning left on time, and it was great not to have to worry about getting to the airport.
March 28, 2013
Rated 4.0 out of 5.0 by tonig1972 it was ok
The front desk was great..very nice person..when i got to my room..my blanket had cigarette burns..it was a non smoking room..i called the front desk and he offered a new room to me but i said it was ok, i just needed a new blanket..the next morning i could smell cigarette smoke in my room..i had to rethink if i had gotten a smoking room after all.. upon checking out i asked the front desk person if i had a smoking room because i could smell cigarettes and she said no but that floor does have designated smoking rooms..well then i must of been right near the rooms because once you left the room the odor was more prominent.
March 21, 2013
Rated 2.0 out of 5.0 by bob54 Need a place to park
This hotel is a great place to park your car and take the shuttle to the airport. However, it you are a guest at the hotel and need to park, good luck. When asked about all the cars, the person behind the desk stated that the cars would be moving. Not sure where the extra parking was that they referred to if the hotel parking lot was full.
Also the hotel staff really seem to enjoy the breakfast buffet that was for the guest.
My next business trip to the area I will be looking for another hotel.
March 20, 2013
Rated 4.0 out of 5.0 by Betterthanacrashpad1 Comfortable Room
Good hotel but with a notable exception. The van driver who was quite young wearing a "Mets" sweatshirt was obnoixious. As he was helping himself to the breakfeast, he played his IPhone music over its speaker at a loud volume. A paying customer moved from the table to get away from the loud music. I turned around and asked him to turn it down as none of the customers could hear the television. He seemed extremely put out and proceeded to smack his lips loudly while eating his breakfeast. He just said he would turn it off, which he did.
Additionally, the staff is clearly allowed (as well as there spouses) to eat with the customers. The husband of the female employee who was in charge of stocking the breakfeast food cut me off at the drink machine.
Like I said, the room was great, the hotel was nice but the staff was immature and put their needs above the customers.
March 12, 2013
Rated 5.0 out of 5.0 by Conkie Great Hotel
I wasn't expecting these kind of accomodations from a Holiday Inn Express but they room was great (left too early at 4:00AM to try the breakfast). The road it is on is a bit of a challenge, but it is in a location with numerous oprtions for eating as well as entertainment. I used the hotel as a place to stay prior to an early flight out of Logan. It was a mere 15 minutes from PreFlight parking where I park. They provide a shuttle service to the airport making it a good place to stay if you're flying in.
March 9, 2013
Rated 5.0 out of 5.0 by ThriftyBusinessTraveler Great value and airport service
Very friendly and helpful staff. Well maintained property and shuttle service to the airport makes this a terrific value.
February 6, 2013
Rated 5.0 out of 5.0 by Flyattend clean and confortable
i had an excellent stay. the staff was very polite and appreciative.
January 30, 2013
Rated 5.0 out of 5.0 by Mainetraveler great room and nice ride to airport
This was my first time staying here, leaving my car and getting a ride to Logan and getting picked up at the end of our vacation. It all went perfectly. I would do it again. Loved the room and it was great to get some breakfast before leaving for the airport.
The only down side was we came home from a caribbean cruise to have to drive back to Maine in the snow.
December 22, 2012
Rated 5.0 out of 5.0 by revmarkg what a deal!
If I ever have to fly out of Logan Airport again this is where I am staying. These guys not only run a great hotel, but their shuttle to the airport was over the top. I forgot a bag in the shuttle and these guys came back and got it to me in a very expedient manner that helped me make my flight and have a successful trip.
I've already recommended this hotel to my sister and her family - they'll be flying out of Logan in a few months and I recommended the hotel for a place to leave their vehicle and when they get back to stay overnight. Why drive after flying 8 hours through several time zones and take a chance of an accident? I told them it would be better to rest up and then go home the next day.
December 4, 2012
Rated 5.0 out of 5.0 by Like Excellent rooms and clean place. Good staff services
Nice shuttle services. Great staff too. comfortable beds
November 27, 2012
Rated 1.0 out of 5.0 by Melissa39 Horrible Guest Service
My blanket on the end of my bed had a few spots of "white matter" on it. When I took it to the desk they never apologized just gave me a wide eyed look like" oops"! I was disgusted. Needless to say after that I removed the bed spread! There was also a spider in the bathroom. I wrote the manager an email( with photos) and he never even responded. It will be the last time I stay at a Holiday Inn Express if they don't even acknowledge a complaint.
November 26, 2012
Rated 5.0 out of 5.0 by Joe06 Nice friendly clean hotel
Hotel was very clean, very friendly staff. Since I was a Priority member, this gave me access to free cookies, bottled water, etc. The room was very clean and well kept. The morning breakfast was really great; had the pancakes and hot eggs. The airport shuttle was running on time and very quick to get to the airport in the morning. I would definitely come again.
November 18, 2012
Rated 3.0 out of 5.0 by DHen Rude staff members
As a loyal Priority Club Member, I was shocked that the front desk staff was, for lack of a better worse, rude. When I travel, I like to ask the staff about good local restaurants. The two workers behind the desk seemed very annoyed (like I was bothering them) and short with me. I would have understood if they were busy at the moment but I was the only person in the lobby. Also, it is no secret that Holiday Inn's wireless connection is poor but atleast in other locations, you can actually connect to it. I will say that I come to the area every year and I will not be coming back to this hotel.
November 12, 2012
Rated 5.0 out of 5.0 by lighthowz Best deal near Logan Airport
the place is a great deal for a night before or after a flight. Only problem we had this stay was the hair dryer would not work. This is a tragedy for a room with two woman and one is a teen.
November 9, 2012
Rated 4.0 out of 5.0 by kim520 Better than more expensive hotels in the area
Stayed on a Friday night. The hotel was one of the less expensive in the area but I was very pleasantly surprised with how nice it is. The room was clean and comfortable. The staff was polite and helpful. The complimentary breakfast was well stocked with choices, good hot food, bagels, cereal, muffins, juices and coffee. Coffee was available all day. Would recommend.
November 7, 2012
Rated 3.0 out of 5.0 by twip Nice for quick stay or early flight bed is hard
Check in was quick and easy. Receptionist radioed housekeeping to confirm they put extra towels in my room like i requested online as i was checking in. Get to the room of 2 queen beds and the room looks typical and clean. No pen or paper though. I didnt see the extra towels either. The beds were NOT queen but doubles. My daughter has a queen at home and even she said this bed was smaller.
Sink was out in the room so the bathroom was rather small with only a toilet and tub/shower. Beds were fairly hard and moved alot when you rolled over.
Breakfast was a typical continental. Cereal, bagels, toast, eggs, yogurt, juices. Very clean area.
At check out i did mention to the receptionist i booked 2 queen beds but those were double. She told me that they are queens. Rest of check out was quick.
Reason I didnt contact the front desk when we realized the bed size was due to returning very late and being exhausted.
November 7, 2012
Rated 5.0 out of 5.0 by Jundy Great overall stay
I had a good stay at this property. The prices are reasonable compared to high Boston hotel prices. Pleanty of restaurants in the surounding are.
November 5, 2012
Rated 3.0 out of 5.0 by Topfer Refuge in the storm
We did a one night stay-over at the Saugus Holiday Inn when we left the Cape early due to Hurricane/Superstorm Sandy. The room was clean, comfortable and updated and the Wi-Fi signal was strong.
I managed to forget/leave behind my dental retainers when I left the hotel the next day. Thus far, none of the housekeeping staff have found/turned them in.
On average, I'd say that hotel staff were a bit indifferent to customer needs. It felt like staff were going through the motions rather than projecting a welcoming presence. Given the circumstances, though, perhaps it's to be expected when facing a super storm.
November 3, 2012
Rated 1.0 out of 5.0 by EKreibick Worse Holiday Inn Express EVER
From the staff at check in being rude, to there being a 15 dollar UPCHARGE on the first night stay then what I was quoted online and being no explanation, and asking TWO different front desk workers to why there was a price difference and no one being able to explain it to me...to the people running up and down the halls ALL NIGHT, slamming doors, music blaring till 3am, to a parking garage next door with kids partying racing cars thru it peeling tires, alarms going off...I have stayed at many a Holiday Inn Express and they are usually very good hotels but this one was just horrible!
November 2, 2012
Rated 4.0 out of 5.0 by BIGH Very good choice for less money
Very nice hotel located close to Logan, excellent staff.
We had only one night stay there on our way up to Salem and the country side. Breakfast was excellent, room clean and everything in order.
The only thing we can critic is that when arrived we were not pointed out our welcoming drink for Priority Club Members, so we totally missed it.
October 26, 2012
Rated 5.0 out of 5.0 by Claire12 Great location for flying out of Logan Airport
We booked this particular hotel because of it's proximity to Logan Airport and the fact that it has a shuttle that goes to the airport. The bonus was that it was a good price and the rooms and bed were very comfortable. We walked 5 minutes to a good steakhouse as there is no restaurant onsite. The breakfast at the hotel was very good. I would stay at this hotel again if we are flying in or out of Logan Airport.
October 25, 2012
Rated 5.0 out of 5.0 by Like Great Location very close to Boston Plus airport shuttle
I do stay here every almost every month. Great staff members and nice/clean Hotel. Comfortable Beds.
October 24, 2012
Rated 1.0 out of 5.0 by Floridabound comfortable bed and nice room but unable to relax
We had a very early flight next morning and needed to get to bed early. Unable to sleep due to a barking dog in next room. Made several complaints finally at around 12:30A.M. went down to front desk they said they couldn't do anything ,quests were not in their room, but left dog, offered to change our room. We changed our room, at 1:00 A. M. had to get some sleep. This happened in late May. Can't believe they didn't see someone bringing in a dog!
October 22, 2012
Rated 4.0 out of 5.0 by geniim Ramp it up
As a wheelchair user, I always hope for a "level playing field" but this property has stairs that you must climb to reach the front desk - or take a very long ramp. If you are going to take the ramp you need someone to push you or have a scooter. Certainly won't apply to most people, but if you have a mobility problem, this is a consideration. Breakfast was crowded but fine and fortunately, I use a GPS so found it without difficulty. It is convenient to the airport and the price is cheaper than downtown Boston!
October 22, 2012