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Rated 4.6 out of 5 by 200 reviewers.
Rated 5.0 out of 5.0 by Amazing! The suite was so relaxing and very nicely furnished. The pictures on the website did not fully capture how nice the room was. The staff was incredibly friendly and helpful. May 27, 2014
Rated 2.0 out of 5.0 by Didn't like my first review I will try again - checked in earlier in the eveining than normal - I have stayed at the property since new - I had obviously interrupted a deep conversation between the two gals behind the desk. - as a gold club verging on platitnum status I have been loyal to the Holiday Inn brand. - They staff on that night were verging on anoid with the fact that I had come in when I did. - I had asked if there were any king rooms available and was responded with a grumble "we only have a few". - makes me want to return back to my previous hotel of choice. - the normal fella that does late nights is awesome and these gals need to shadow him for attitude or take happy pills. Let's see if this gets posted. May 13, 2014
Rated 5.0 out of 5.0 by Satisfying! Amenities(pool, sauna, hot tub and fitness room all just great!) room cleanliness, your water fall in front of elevator! even breakfast room are all nice. May 12, 2014
Rated 5.0 out of 5.0 by Modern Good location near mall and restaurants Staff went out of their way to be helpful. Loved the room May 3, 2014
Rated 4.0 out of 5.0 good I didn't made it to the motel until 1am in the morning&had to leave by 8am. Good serice at front desk. May 3, 2014
Rated 5.0 out of 5.0 by Great Stay Very nice hotel, clean, inviting lobby, comfortable room, and great breakfast area. Only negative comment, we had the room off the back alley and had workers talking outside our window in the evenings and were awakened by garbage collection in the morning! Food for the conference was excellent! April 29, 2014
Rated 5.0 out of 5.0 by Outstanding The room was quiet - I loved having bath & body works products in the bathroom! We were there for a conference and the dinner and lunches were outstanding. Did not go away hungry! When we arrived, we looked for places to eat - the staff was most helpful. It was among my top stays at any hotel! April 27, 2014
Rated 5.0 out of 5.0 by Great stop over We were traveling thru from Toronto to Thunder Bay and this was a good stop for over night. As we arrived ,were greeted by the front desk service was great fast and full of info. The room was clean and large. The pool and whirlpool were very clean and a good way to relax after driving for 7 hours. April 25, 2014
Rated 5.0 out of 5.0 by Excellent value did not disappoint, great hotel, great room, great exercise facility ... best value in ontario for a Holiday Inn property. April 21, 2014
Rated 5.0 out of 5.0 by Amazing King Suite Great hotel - newly renovated. Upgrade to the King Suite - featuring a great dividing wall with electric fireplaces in both living room and bedroom, kitchenette and large screen TV. March 29, 2014
Rated 4.0 out of 5.0 by Very Kind & Considerate Staff/ Fantastic Location I have stayed at H.I.Express S.S.M. on several occasions. Each visit has been pleasant and close to perfect. Hotel Renovation was very well done! Location is the best in SSM. Mall across the street, Essar Center Arena right next door. In the Summer you can rent bicycles (I think the name of the shop is Algoma Cycle?) and bike the entire waterfront. You can follow the St-Mary's River up to the locks, passing several historical plaques & locations along the way. The trail then proceeds under the International Bridge for panoramic views of Lake Superior. Casino is an easy 10 to 12 min. walk from Hotel. The only downfall is no Casino Shuttle ( taxis are a long wait after midnight) .But you only really need a ride in Very Bad Weather other wise walking is the way to go.... Front Desk Staff were extremely helpful and even suggested some Amazing Restaurant options within walking distance. We chose Solo Trattoria and were very pleased. They accomodated us during a very large Hockey Tournament and did an amazing job. Cleaning and Maintenance Staff were very Diligent! Fantastic Job !!!! March 12, 2014
Rated 4.0 out of 5.0 by Great hotel This hotel converted nicely to a Holiday Inn. It is conveniently located for my uses. The staff and manager Dave did a wonderful job to accommodate me on my last stay with our grandchildren. Normally I'm there alone on business. If I had a negative comment it would be that the room we were in was beautiful but very difficult to keep warm (245) it is on the corner of the hotel and the bathroom was ice cold most of the time. It was very cold outside while we were there in all fairness, but the bathroom certainly needs a heat vent or a heated floor under the tile just to take the chill off . Great and comfortable room otherwise. March 7, 2014
Rated 5.0 out of 5.0 by My favorite place to stay in the Soo. Beautiful renovations, excellent staff, perfect location for area activities. I will stay there next time I'm in the Soo. February 27, 2014
Rated 2.0 out of 5.0 by Weekend stay Two things that we found hard to get over. First off the lack of hot water and pressure in our shower. And the fact that we had to park across the street at the mall because there was a Greyhounds game going on next door. So there was no parking for hotel customers. The Greyhound fans took all the parking spots. Hotel wise everything else was good. The staff were very friendly and very accommodating. The elevator could definitely use an upgrade. February 27, 2014
Rated 5.0 out of 5.0 by Super Staff Been staying at this location (Sault Ste. Marie) frequently on business since 2004. GREAT people, know my needs and the location is perfect (near mall, lake, arena, casino etc.). I recommend it to anyone I meet who plans on visiting the SOO. Recent upgrading is very nice too. February 26, 2014
Rated 4.0 out of 5.0 by Poor Parking Not a lot of parking and then Saturday night when a game was on Next door at the rink there was NO parking, had to park and hall gear from other side of mall!!! February 26, 2014
Rated 3.0 out of 5.0 by Customer care needs improvement Although the room was clean and comfortable and the rate reasonable for the purpose of my stay, the service left a lot to be desired. When paying to stay at a hotel, I expect to have access to it's parking lot. Unfortunately, due to a local hockey game, the hotel parking lot was taken over by hockey fans attending the game across the street. I was informed that I could park in a no-parking spot in the laneway of the hotel but that once local traffic left the lot after the game I would have to go and move my vehicle. My son and I were on our way to bed and I had to inform staff that I would not be going back down to move as I was a paying guest and should have had parking in the first place. I was informed that I was taking a risk of being towed, to which I stated my vehicle had better be there in the morning. I think the hotel needs to enforce a no-parking for local traffic and take care of their paying guests. I will not stay here again and I will not recommend it to anyone either. What ever happened to customer service??? BTW, I was with a group of people staying and other members in the group had the same experience. February 26, 2014
Rated 5.0 out of 5.0 by Best Value in Holiday Inn Express in Ontario Excellent rooms, property, and best in class work out facility for Holiday Inn Express. High recommend. February 12, 2014
Rated 5.0 out of 5.0 by Great Staff The staff were very helpful and the room was excellent. Will look forward to staying there again :) February 11, 2014
Rated 5.0 out of 5.0 by Great Stay! Great Staff! I loved this hotel. The desk clerk Penny, seeing we had 4 adults, upgraded us to a suite at no charge! Clean and comfortable room. Everyone was very helpful and accomodating. Great breakfast. February 6, 2014
Rated 4.0 out of 5.0 by Clean and Friendly Clean, friendly, pool, and nice. The elevator still needs to be upgraded. January 12, 2014
Rated 5.0 out of 5.0 by Great facility, comfortable,clean and good location. The staff were very helpful and polite. My daughter spent time with her husband and used the room and pool area. She and our grandson with friends used the pool. She asked to use the breakfast area to have pizza and drinks for lunch and the staff allowed this to happen. The area was cleaned up and left how it was found. Thank-you for the 3 days of R & R. January 2, 2014
Rated 5.0 out of 5.0 by Great stay! Would recommend it to others! Great hotel, great rooms, great breakfast, friendly and helpful staff. Would recommend staying at this hotel when in Sault Ste Marie! December 18, 2013
Rated 5.0 out of 5.0 by great rooms some of the nicest rooms I have seen at the Holiday Inn's across Ontario, complimented with a great gym. December 8, 2013
Rated 5.0 out of 5.0 by In the Soo on business You have to like the location,right across from the Mall. A short walk to the river. This Holiday Inn was recently renovated. It's clean, new and the price is a good value. I stay here every time I'm in the Soo. Thanks Gino December 6, 2013
Rated 5.0 out of 5.0 by Clean, Comfortable Rooms I stayed for a combination business/pleasure trip and the staff was very professional and courteous. The hotel is recently renovated, so if you haven't spent a night here recently, add this hotel to your list, you will not be sorry December 5, 2013
Rated 5.0 out of 5.0 by Excellent stay Staff is extremely friendly! Great service, very clean, family oriented!!! Our favorite pick of hotels in Sault Ste-Marie. December 3, 2013
Rated 5.0 out of 5.0 by As expected As usual we have found Holiday Inn Express,to be top quality establishments,by far the best beds and cleanest places we stay in while traveling,,the renewal they have done on this property in the Sault is superb, November 29, 2013
Rated 5.0 out of 5.0 by Comfortable bed and extremely clean enjoyed two separate occassions in the past few months. The room was clean and comfortable. Free breakfast was standard nothing outstanding, basic but fullfilling. The pool and hot tub was really clean and well maintained. Location was perfect, able to walk to the mall and to dinner both nights and walk the boardwalk. November 23, 2013
Rated 3.0 out of 5.0 by nice room but... I was really suprised to see I could not close the blinds in my room. they are fixed on a bar that prevents them from being fully closed. This left people in the pool with a view of me in my room. It also ment a poor night sleep do to the exterior lights shinning in my room through the sheers November 18, 2013
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