Rated 3.9 out of 5 by 362
Rated 3.0 out of 5.0 by Declough Bathroom Needs Serious Updating
We always either stay at a Holiday Inn or another name brand hotel, whichever offers the best price. The price of this stay was pretty high but was the cheapest of all of the other hotels we researched for this area. We must tell you that we were pretty disappointed in the areas of the bathroom and the thinness of the walls. The bathroom was in serious need of updating. There was no exhaust fan so the mirror fogged up almost instantly when I ran the shower. The showerhead was probably the worse one I had ever used. There was something "black" on one of the shelves in the shower that I didn't dare touch and was hoping it was not mold. Additionally, we were awakened a couple of times during the night from noises outside the room, maybe even on a different floor. We heard someone talking, then we heard a shower running. We didn't report this to the manager because we were staying only one night and I couldn't see how the bathroom would have been any different in any other room. Don't hotel designers know that updated bathrooms and comfortable beds is what keeps customers like us coming back to the same chains? This experience will not keep us from staying in another Holiday Inn but I felt compelled to let you know about our experience. Thank you.
October 6, 2015
Rated 5.0 out of 5.0 by Will1074 Mr.
The Hotel was in a good location near the.middle of the city.
October 5, 2015
Rated 5.0 out of 5.0 by ijackson3 Great Service!
The front desk and housekeeping staff were very helpful
October 5, 2015
Rated 5.0 out of 5.0 by dmiller32308 Fair value and comfortable room
I found the hotel staff to be amazing given the level generally expected from a hotel in this budget range. Rooms were comfortable. My only complaint was the towels in the bathrooms to use after showering.
October 1, 2015
Rated 5.0 out of 5.0 by Gator96 Very Quiet Hotel
We really enjoyed our stay there. a lot of eating establishments and stores are walking distance from the hotel. The hotel wasn't to far away from riverfront area either maybe 10-15 miles
September 30, 2015
Rated 1.0 out of 5.0 by Rennie72 Awful customer service!
Booked a king room and once we checked in and opened the door to our room we realized it was a queen. When we inquired at the desk as to why we were in a queen room we were informed that we had been "bumped" to a queen because they had overbooked the kings. If we had wanted 2 queen beds that's what we would've booked. Have had no response from the hotel on any kind of remedy for this problem even though IHG keeps ensuring us the hotel management keeps telling them they'll be contacting us. Awful customer service!!
September 27, 2015
Rated 5.0 out of 5.0 by Drik Good Hotel
Overall Stay was great. Could use a bigger workout area in gym.
September 21, 2015
Rated 5.0 out of 5.0 by Sister time Very comfortable bed and great service
Not one word that could express the service and over all great service that we received during our visit at this hotel.
September 14, 2015