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Rated 3.7 out of 5 by 198 reviewers.
Rated 1.0 out of 5.0 by The reception personnel was good, everything else was very poor! Room was dirty, smelt like cigarette smoke! Room was very noisy! A very disappointing stay!! At Breakfast everything was empty and the attendant keep filling the items that were not empty. Extremely poor service, from everyone except the reception personnel that check me in. She did everything to help me. Good For her! I will never stay here again and have put out a notice in my company not to use this location! September 10, 2014
Rated 4.0 out of 5.0 by 60's older 5 story structure but clean and comfortable Older but well maintained with comfortable bed. Good price point for excellent location. Our room was the top floor with view to the back towards a lovely little inlet with ducks. Interesting decor change from the more modern rooms we usually see at HI Express. Staff at checkin was excellent, we both commented on how welcome we felt. Got a free bottle of water and a cookie. Recommended. Staff service is very good. September 6, 2014
Rated 2.0 out of 5.0 Dirty and Small Room Unfortunately I am one of those who only comment when things go wrong and feel that I have not commented on all of the good IHG properties I have stayed at, yet this visit was disappointing. I could look past the fact that property is obviously old, and I wasn't sure if the elevator, lined with plastic panels, was going to make it to the 5th floor, but what really upset me was the big stain in the middle of the sheets when I opened the bed. I had to remove the sheet before my wife saw it, or I know she would have made us go to another hotel which would have been very difficult after midnight on a holiday weekend in Monterey. Moreover, even though the room had been remodeled, it smelled like it and access to the bathroom and shower where very tight and difficult to get around. The shower had nothing but a metal rack to hold things on, so soap constantly fell through and small travel size bottles of shampoo etc. fell over. The remodel looks like it was intended to put lipstick on a pig instead of taking care to bring this property to the level of other IHG affiliated hotels. September 4, 2014
Rated 5.0 out of 5.0 by Nice stay Stayed 3 nights and had a nice stay. The staff was very friendly and helpful. The bed was comfortable and loved the shower with the tile and glass. Enjoyed our stay. September 2, 2014
Rated 4.0 out of 5.0 by Clean and nice service We were there for an over night visit... very clean and comfortable...service was very good. We would stay again if we were in the area... Staff was very helpful. September 1, 2014
Rated 5.0 out of 5.0 by Convenient and Perfect Wonderful stay and a great staff! We thoroughly enjoyed our stay and will be back in the near future! August 31, 2014
Rated 4.0 out of 5.0 by Very good value for Monterey Bay area The room was quiet and in very good condition. Did not hear traffic from highway or street. Also did not hear noise from adjacent rooms. Staff was friendly and helpful. The mattress was too soft for me, and I woke up with a minor backache. The meat selection at breakfast consisted only of wafer-thin bacon. The fan in the AC/heating unit did not turn off automatically, and it was fairly noisy, so we turned off the unit manually. The room can then become a little stuffy. The overall experience is better than most other competitive properties. I would stay here again. August 31, 2014
Rated 5.0 out of 5.0 by Nice surroundings, and good food In general, Holiday Inn Express always delivers a clean, comfortable room, and provides a good selection of items for breakfast. This is my 3rd visit to Monterey in the last 3 months, and it is likely I would return to this hotel before I would use the other two hotels that I tried. August 30, 2014
Rated 4.0 out of 5.0 by Friendly staff but small room Room is kinda small, but overall is good. We were able to get a room facing the lake. If you have a choice, by all means request lake facing side, it will be quieter, and also with better view. August 29, 2014
Rated 4.0 out of 5.0 by NICE PLACE IN FRONT OF THE OCEAN AND WILDLIFE! WE WERE 1 NIGHT IN THIS HOTEL. IT IS NICE AND CLEAN. VERY GOOD PEOPLE WORK HERE. THEY HELPED US IN ANY OF OUR NEEDS. THE LANDSCAPE FROM THE 5TH FLOOR IS FANTASTIC. CLEAN ROOM. GOOD BREAKFAST. AT ARRIVAL, AT 3PM WE FOUND A VERY GOOD WELCOME DRINK WITH FRIUT, CHEESE AND WINE. TKS AGAIN RGDS August 29, 2014
Rated 2.0 out of 5.0 by Meh This hotel hasn't been renovated like the other Holiday Inns. It's a bit dated. Breakfast items weren't replenished very quickly. It's ok for a stay and go, but I would recommend for a lengthy visit. August 29, 2014
Rated 1.0 out of 5.0 by Noises Very bad rooms it was so noisey garabage truck and other thing WANs so noisesy flys and bugs we found in our rooms it. Was on first floor so we were so unhappy with rooms August 28, 2014
Rated 5.0 out of 5.0 by Great People, relaxing grounds The desk staff there is outstanding, the breakfasts were good and fresh with many choices, and the slough behind the hotel is a lovely, peaceful place to relax. Attached is a photo of geese and a pied-billed grebe. August 28, 2014
Rated 3.0 out of 5.0 by quiet and clean The stay was what we expected. Rooms were clean and quiet but not up to date. Pool was small. Close to Monterey which is what we wanted and since we only stayed one night it was just fine but nothing I'd return to if we wanted a fancy night out. August 27, 2014
Rated 4.0 out of 5.0 by Great location Hotel is older with outside access to each room. The location is great for Monterey Bay area, Carmel, etc. Easy on and off highways. August 27, 2014
Rated 5.0 out of 5.0 by THIS IS A CUSTOMER-CENTRIC HOTEL!!! This is a real Customer-centric hotel, the Customer comes before any other thing! I have been welcomed by a very wide smile from Jessica, who recognized my Platinum status, offerd me the welcome points AND water+snaks! Around midday, the hotel offers a choice of cheese, grapes and wine for the Customers like me waiting for the room to be ready - this is exceptional! The hotel is in a walking distance from the sea, and it has been a pleasure to go there wearing just flip flops. The rooms have a reasonable size, the ones facing the motorway are a bit noisy, but OVERALL A VERY GOOD STAY. I RECOMMEND this hotel, and I will come bak again for sure. COMPLIMENTS AGAIN TO ALL TE STAFF! August 26, 2014
Rated 4.0 out of 5.0 by A NICE PLACE TO STAY! A NICE HOTEL IN A GREAT PLACE. CLEAN ROOMS AND ALL AMENINIETS AVAILABLE. GREAT PEOPLE WORKING HERE. GOOD BREAKFAST AND A FANTASTIC WELCOM DRINK ON ARRIVAL WITH FRUIT, CHEESE AND WINE. TKS AGAIN CIAO August 26, 2014
Rated 5.0 out of 5.0 by Flawless relaxation Very busy conference that was easily attended due to the absolutely flawless relaxation during the evenings and the breakfast that started the day. Well Done!!! August 24, 2014
Rated 3.0 out of 5.0 by Old building It's an old building, but it's clean inside the room. You can not expect too much for a hotel of this price in this area. August 24, 2014
Rated 4.0 out of 5.0 by Best economic choice near Monterey Best economic choice at Monterey Bay, location is convenient, high-floor waterfront view is fabulous, breakfast is fresh and okay, staffs are always smiling, a place you can truly relax and will absolutely recommend to my friend who plan to visit Monterey Bay. August 23, 2014
Rated 5.0 out of 5.0 by 美妙的住宿 酒店环境优雅,面向湖畔,清晨还可沿湖慢跑,享受大自然的美妙。房间舒适,服务优良,免费早餐品种繁多,质量很好。价格适中,距离17英里很近。美中不足是网络稍显慢些,但还可以用。 August 21, 2014
Rated 4.0 out of 5.0 by Good stay Staff was friendly, rooms were clean and comfortable. A few minor details on ways to improve the hotel. During breakfast there were long lines mainly due to not having food out in time. There should be at least 2 stations with the main course, eggs and meat to allow quicker flow. The pool hours were not long enough, open late and closes early. One final thing was that outside in the corridor there were alot of flies. August 21, 2014
Rated 4.0 out of 5.0 by Car Week We visited during a very busy time- vintage car week, when prices soar. Costs here were slightly more reasonable. The high point of this stay: service and cleanliness! I'm glad to see the property is due for improvement, but even with tired facility, the beds were comfortable, linens soft, and water hot. The visiting partying crowd on the walkways...a bit noisy, but did ask us to join them... no, we didn't. August 20, 2014
Rated 5.0 out of 5.0 by Wildlife Preserve next door, Beach nearby This location is beautiful if you love nature--lots of birds to observe in the lake/lagoon wildlife preserve next door. Comfortable, clean room, firm beds, beautiful view. It has all the usual choices for hot breakfast. August 18, 2014
Rated 4.0 out of 5.0 by nice hotel Loved the room could use better windows to block the noise from the parking lot and freeway. Enjoyed my stay August 17, 2014
Rated 5.0 out of 5.0 by GOOD HOTEL FOUND THIS HOTEL TO BE VERY NICE. WE THOUGHT WE HAD BOOKED AT A HOTEL THAT HAD INDOOR COORIDORS BUT THAT WAS NOT THE CASE. EVERYTHING WAS VERY NICE. August 17, 2014
Rated 2.0 out of 5.0 by Don't be fooled by the pictures. I stay at HIE all the time and have for years, but this one was the biggest disappointment I've had. The 'furniture' was not... Though the room was clean, it was really small and the sink was separate from the rest of the bathroom. Some might like that, but I didn't. There were the typical amenities, but overall it is in dire need of an update. Every time we returned to the room, our key didn't work. The restaurant was so crowded every morning we couldn't eat there. The front desk staff was nice, though. Overall, I'd say my description of the hotel is 'Low Class.' August 15, 2014
Rated 2.0 out of 5.0 by Poor Plumbing We stayed at this hotel for almost a week. We consistently had plumbing issues. The staff was Very quick to answer our calls and give us assistance, but even after the service call, the plumbing backed up again. Once during our stay I thought I saw ants, but didn't say anything. Then on our final morning, I went to pick up my phone only to find ants walking over it. August 15, 2014
Rated 5.0 out of 5.0 by PERFECT Customer Service Great location for day trips and local conveniences. August 15, 2014
Rated 2.0 out of 5.0 by Close to Monterey attractions Rooms were too small. Breakfast rooms were too small to handle the crowds and required a twenty minute wait to get food and then they ran out of eggs and meat. The breakfast staff were working as hard as they could, but the number of staff seemed inadequate for the number of guests at the hotel. The hotel employees were very helpful. I would probably not use this hotel again. August 15, 2014
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