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Rated 3.6 out of 5 by 174 reviewers.
Rated 4.0 out of 5.0 by nice hotel Loved the room could use better windows to block the noise from the parking lot and freeway. Enjoyed my stay August 17, 2014
Rated 5.0 out of 5.0 by GOOD HOTEL FOUND THIS HOTEL TO BE VERY NICE. WE THOUGHT WE HAD BOOKED AT A HOTEL THAT HAD INDOOR COORIDORS BUT THAT WAS NOT THE CASE. EVERYTHING WAS VERY NICE. August 17, 2014
Rated 2.0 out of 5.0 by Don't be fooled by the pictures. I stay at HIE all the time and have for years, but this one was the biggest disappointment I've had. The 'furniture' was not... Though the room was clean, it was really small and the sink was separate from the rest of the bathroom. Some might like that, but I didn't. There were the typical amenities, but overall it is in dire need of an update. Every time we returned to the room, our key didn't work. The restaurant was so crowded every morning we couldn't eat there. The front desk staff was nice, though. Overall, I'd say my description of the hotel is 'Low Class.' August 15, 2014
Rated 2.0 out of 5.0 by Poor Plumbing We stayed at this hotel for almost a week. We consistently had plumbing issues. The staff was Very quick to answer our calls and give us assistance, but even after the service call, the plumbing backed up again. Once during our stay I thought I saw ants, but didn't say anything. Then on our final morning, I went to pick up my phone only to find ants walking over it. August 15, 2014
Rated 5.0 out of 5.0 by PERFECT Customer Service Great location for day trips and local conveniences. August 15, 2014
Rated 2.0 out of 5.0 by Close to Monterey attractions Rooms were too small. Breakfast rooms were too small to handle the crowds and required a twenty minute wait to get food and then they ran out of eggs and meat. The breakfast staff were working as hard as they could, but the number of staff seemed inadequate for the number of guests at the hotel. The hotel employees were very helpful. I would probably not use this hotel again. August 15, 2014
Rated 2.0 out of 5.0 by Tiny Rooms and Long Lines Rooms were the smallest HIE rooms I've ever seen. The hotel is so big, the number of guest overwhelm the free breakfast. Either eat before 7 am or wait in the TWENTY-FIVE minute line for your cinnamon roll. Also, the hotel is 4 miles from the Aquarium so walking with young children is out of the question. Staff was great. Pool was small but adequate. August 14, 2014
Rated 3.0 out of 5.0 by Overpriced but otherwise satisfactory No major complaints, this hotel is really a motel, opening to the outside with all the safety and noise issues that entails. Also, it was grossly overpriced for the level of accommodations. August 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed and pillows I was extremely satisifed with the room, especially the bed and pillows. It was very clean and comfortable. August 5, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable This hotel was wonderful from the friendly front desk staff, the clean comfortable room, good night's sleep, and delicious breakfast in the morning. The only disappointment was the price. Because we were there on July 4, the room rate was much higher than one would expect. That practice is one of supply and demand during holidays and events (fireworks). Our arrival was after 10 pm, and we were not in the area for the festivities. However, we were grateful to find a hotel in the area with a room available, especially one this nice. If we are in the area in the future, we would not hesitate to stay again at this wonderful property! August 2, 2014
Rated 5.0 out of 5.0 by Good Hotel for the Price Hotel was good and had a great breakfast included in the rate. Had a good wireless interenet connection in my room. This is in a prime location for visiting all the attractions in the Montery Bay area. Easy access to Hwy 1. July 29, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. Great location, decent hotel for the price. Great service with the staff. July 24, 2014
Rated 3.0 out of 5.0 by OVER PRICED ITS MONTEREY IN THE SUMMER TIME, THEY BELIEVE PEOPLE WILL PAY THE EXTRA. THOUGHT I WAS GETTING A HOTEL WHERE YOU ENTER YOUR ROOM FROM A HALLWAY.. NO..ITS A 5 STORY MOTEL WITH ACCESS ONLY FROM THE OUTSIDE. ANYBODY CAN KNOCK ON YOUR DOOR. INTERNET PHOTOS ARE A LITTLE DECEIVING. ITS REALLY A 2 OR 2-1/2 STAR NOT THE 3 THEY KEEP AVERAGING July 22, 2014
Rated 1.0 out of 5.0 by Not a IHG standard hotel We had some issues with this hotel. The staf addressed these correctly. Do not book this hotel if you expect a standard IHG hotel. Because it is not. We expected much more. The hotel gave our award night points back. We ate thankful about that. July 20, 2014
Rated 5.0 out of 5.0 by Nice and clean rooms. This was a nice hotel and the rooms were very clean. The only problems I had was there was no water in the tank of the toilet and the air conditioner did not work. After calling the front desk they fixed both with no problem. I stayed on the 5th floor and the elevator is really slow so I used the stairs a lot. Food at the breakfast bar was good and I've always liked the cinnamon rolls. Overall it was a really good stay. July 13, 2014
Rated 5.0 out of 5.0 by Great location This was our first visit to Monterey and we were very satisfied with staff and location. July 11, 2014
Rated 5.0 out of 5.0 by Very clean with all the amenities I wanted to take my daughter to the Monterey Bay Aquarium and needed a reasonable place to stay. I was very surprised at how clean this motel was. There was a refrigerator and microwave in the room. The breakfast was very good with lots of choices. I would definitely stay here again. July 9, 2014
Rated 5.0 out of 5.0 by Great location and value This hotel has a great location near small lakes and a beach. A great value. Minutes away from Monterey destinations. July 7, 2014
Rated 5.0 out of 5.0 by Average Average Nothing much to write home about...to much noise from the main road... July 6, 2014
Rated 3.0 out of 5.0 by Good value but nothing to get excited about We stayed here two nights. The staff went out of their way to be helpful and accommodating. They are well trained and professional. Everything we asked for was taken care of. I thought a king suite would have a sofa bed (this was MY mistake not theirs), so they brought us up a roll away immediately. Unfortunately, there was no place in the room it would fit, so my daughter had to sleep on the mattress on the floor. While she was taking a shower one morning, the water in the shower went off. Not even a drip. I called down to the desk and they got it fixed pretty quick but that wasn't pleasant. When I needed spa towels they were quickly delivered to the room (although I discovered the spa was out of order), and the gal at the desk helped us with directions for touring wineries. The elevator was slow, but the breakfast bar was as extensive as I have seen anywhere. All in all, it was a mixed bag. I think this is a perfectly fine place to stay for people on a budget. July 3, 2014
Rated 5.0 out of 5.0 by Great room and service. The Holiday Inn, Seaside was located near the golf courses we played on our vacation. The staff was great and the room and service outstanding. July 2, 2014
Rated 5.0 out of 5.0 by Good facility with nice swimming pool Nice place in the Monterey/Carmel areas. Always very friendly staff, good facilities, and nice view of lake. July 1, 2014
Rated 5.0 out of 5.0 by Good Night's Rest My sister had stayed here in April & highly recommend this property. Front desk professional upon arriving after a long drive. Accommodated my elderly mother. Comfortable bed, fitness room small, but at least the equipment was new & up to date. I suppose not everyone feels like working out will on vacation. But it serves its purpose. Great breakfast, variety of selection. Some people don't always appreciate the preparation the staff has to do and the continued work in keeping everything full -eggs, cereals, milks, coffee etc... I didn't catch the employee's name that was busy cleaning up after the same boy that spilled his cereal twice as the parent sat there & fed themselves. Your employee did an terrific job, & with a smile. I will be back!! July 1, 2014
Rated 2.0 out of 5.0 by Feels like a motel Check in was easy and simple. There were only a couple of room options available as they were completely booked. We stayed on the bottom right across from the breakfast station. Some guest above us was very loud. Carpet was not clean, my son's feet was dirty by the time we were getting ready to sleep. The tub did not look clean either. June 30, 2014
Rated 5.0 out of 5.0 by Comfortable and less expensive than larger hotel next door No frills hotel. Clean, comfortable, and less expensive than alternatives in the area. June 29, 2014
Rated 2.0 out of 5.0 by LOW WATER PRESSURE!! Was promised a check in time of 3pm but room was not available until almost 4pm. When we got to our room, the lamp in between the beds would not turn on. I had to move the table out from the walls to plug in the lamp, the alarm clock, the charger and the phone-they were ALL unplugged. The phone hand set was even disconnected from the phone! Even after I plugged everything back in nothing would come on. I called the front desk and was told there is a main power switch that had to be flipped on by the door. Hmm.....It would have been nice to have been told this at check in. The ABSOLUTE WORST THING about my stay was the ridiculously low water pressure in the shower. The bathroom sink had more pressure. Even though the room was reasonable clean and bed was pretty comfortable, I do not think I will stay at this hotel again. June 26, 2014
Rated 2.0 out of 5.0 by Room for improvement I'm not usually a complainer, but there were a few things wrong with my room. The 1st day I was there, we were put in a handicap room which was fine, but the water from the shower flooded the bathroom and came into the room. I notified the front desk and they put us in another room. In the new room, the electricity was freaking out mainly cause there were so many things plugged into one outlet. Besides that, everything else was normal to good; specially the breakfast. Again, I don't usually complain at all, but hopefully a manager reads this and corrects the issues for future visitors. June 25, 2014
Rated 4.0 out of 5.0 by good value but loud at times Room was small but we were able to get around with 4 people in the room. Microwave and fridge was a bonus. Pool was heated and warmer than expected. Hot tub jets did not work. Got a room on the pool side and yet it was still loud at night. Able to hear children running and people talking loud which made it hard to sleep. Lost water completely in the shower two mornings. Was frustrated having to wait. It did return eventually but was not sure what was going on. Seemed like a safe place to stay with children. June 25, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay The hotel staff were very friendly and provided information of area attractions that was very helpful. June 24, 2014
Rated 3.0 out of 5.0 by Very different than what you expect Holiday Inn Express to be You need to know that the guest room entrances face the exterior like a motel. This made our night noisy and less secure than the safety we are accustomed to at a typical Holiday Inn. Our guest room was not very clean and the air and water did not work. Needless to say, we were not thrilled with this hotel. On the plus side, the staff was apologetic and efficient about fixing everything, but the water still did not work well in the shower. The pool/spa was dirty and broken and you have to walk to the lobby to use the bathroom, there's none outside. If you have little kids, it is a pain. To be fair, the fitness room and breakfast was awesome and made our stay much more tolerable. June 24, 2014
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