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Rated 3.6 out of 5 by 187 reviewers.
Rated 1.0 out of 5.0 by Noises Very bad rooms it was so noisey garabage truck and other thing WANs so noisesy flys and bugs we found in our rooms it. Was on first floor so we were so unhappy with rooms August 28, 2014
Rated 5.0 out of 5.0 by Great People, relaxing grounds The desk staff there is outstanding, the breakfasts were good and fresh with many choices, and the slough behind the hotel is a lovely, peaceful place to relax. Attached is a photo of geese and a pied-billed grebe. August 28, 2014
Rated 3.0 out of 5.0 by quiet and clean The stay was what we expected. Rooms were clean and quiet but not up to date. Pool was small. Close to Monterey which is what we wanted and since we only stayed one night it was just fine but nothing I'd return to if we wanted a fancy night out. August 27, 2014
Rated 4.0 out of 5.0 by Great location Hotel is older with outside access to each room. The location is great for Monterey Bay area, Carmel, etc. Easy on and off highways. August 27, 2014
Rated 5.0 out of 5.0 by THIS IS A CUSTOMER-CENTRIC HOTEL!!! This is a real Customer-centric hotel, the Customer comes before any other thing! I have been welcomed by a very wide smile from Jessica, who recognized my Platinum status, offerd me the welcome points AND water+snaks! Around midday, the hotel offers a choice of cheese, grapes and wine for the Customers like me waiting for the room to be ready - this is exceptional! The hotel is in a walking distance from the sea, and it has been a pleasure to go there wearing just flip flops. The rooms have a reasonable size, the ones facing the motorway are a bit noisy, but OVERALL A VERY GOOD STAY. I RECOMMEND this hotel, and I will come bak again for sure. COMPLIMENTS AGAIN TO ALL TE STAFF! August 26, 2014
Rated 4.0 out of 5.0 by A NICE PLACE TO STAY! A NICE HOTEL IN A GREAT PLACE. CLEAN ROOMS AND ALL AMENINIETS AVAILABLE. GREAT PEOPLE WORKING HERE. GOOD BREAKFAST AND A FANTASTIC WELCOM DRINK ON ARRIVAL WITH FRUIT, CHEESE AND WINE. TKS AGAIN CIAO August 26, 2014
Rated 5.0 out of 5.0 by Flawless relaxation Very busy conference that was easily attended due to the absolutely flawless relaxation during the evenings and the breakfast that started the day. Well Done!!! August 24, 2014
Rated 3.0 out of 5.0 by Old building It's an old building, but it's clean inside the room. You can not expect too much for a hotel of this price in this area. August 24, 2014
Rated 4.0 out of 5.0 by Best economic choice near Monterey Best economic choice at Monterey Bay, location is convenient, high-floor waterfront view is fabulous, breakfast is fresh and okay, staffs are always smiling, a place you can truly relax and will absolutely recommend to my friend who plan to visit Monterey Bay. August 23, 2014
Rated 5.0 out of 5.0 by 美妙的住宿 酒店环境优雅,面向湖畔,清晨还可沿湖慢跑,享受大自然的美妙。房间舒适,服务优良,免费早餐品种繁多,质量很好。价格适中,距离17英里很近。美中不足是网络稍显慢些,但还可以用。 August 21, 2014
Rated 4.0 out of 5.0 by Good stay Staff was friendly, rooms were clean and comfortable. A few minor details on ways to improve the hotel. During breakfast there were long lines mainly due to not having food out in time. There should be at least 2 stations with the main course, eggs and meat to allow quicker flow. The pool hours were not long enough, open late and closes early. One final thing was that outside in the corridor there were alot of flies. August 21, 2014
Rated 4.0 out of 5.0 by Car Week We visited during a very busy time- vintage car week, when prices soar. Costs here were slightly more reasonable. The high point of this stay: service and cleanliness! I'm glad to see the property is due for improvement, but even with tired facility, the beds were comfortable, linens soft, and water hot. The visiting partying crowd on the walkways...a bit noisy, but did ask us to join them... no, we didn't. August 20, 2014
Rated 5.0 out of 5.0 by Wildlife Preserve next door, Beach nearby This location is beautiful if you love nature--lots of birds to observe in the lake/lagoon wildlife preserve next door. Comfortable, clean room, firm beds, beautiful view. It has all the usual choices for hot breakfast. August 18, 2014
Rated 4.0 out of 5.0 by nice hotel Loved the room could use better windows to block the noise from the parking lot and freeway. Enjoyed my stay August 17, 2014
Rated 5.0 out of 5.0 by GOOD HOTEL FOUND THIS HOTEL TO BE VERY NICE. WE THOUGHT WE HAD BOOKED AT A HOTEL THAT HAD INDOOR COORIDORS BUT THAT WAS NOT THE CASE. EVERYTHING WAS VERY NICE. August 17, 2014
Rated 2.0 out of 5.0 by Don't be fooled by the pictures. I stay at HIE all the time and have for years, but this one was the biggest disappointment I've had. The 'furniture' was not... Though the room was clean, it was really small and the sink was separate from the rest of the bathroom. Some might like that, but I didn't. There were the typical amenities, but overall it is in dire need of an update. Every time we returned to the room, our key didn't work. The restaurant was so crowded every morning we couldn't eat there. The front desk staff was nice, though. Overall, I'd say my description of the hotel is 'Low Class.' August 15, 2014
Rated 2.0 out of 5.0 by Poor Plumbing We stayed at this hotel for almost a week. We consistently had plumbing issues. The staff was Very quick to answer our calls and give us assistance, but even after the service call, the plumbing backed up again. Once during our stay I thought I saw ants, but didn't say anything. Then on our final morning, I went to pick up my phone only to find ants walking over it. August 15, 2014
Rated 5.0 out of 5.0 by PERFECT Customer Service Great location for day trips and local conveniences. August 15, 2014
Rated 2.0 out of 5.0 by Close to Monterey attractions Rooms were too small. Breakfast rooms were too small to handle the crowds and required a twenty minute wait to get food and then they ran out of eggs and meat. The breakfast staff were working as hard as they could, but the number of staff seemed inadequate for the number of guests at the hotel. The hotel employees were very helpful. I would probably not use this hotel again. August 15, 2014
Rated 2.0 out of 5.0 by Tiny Rooms and Long Lines Rooms were the smallest HIE rooms I've ever seen. The hotel is so big, the number of guest overwhelm the free breakfast. Either eat before 7 am or wait in the TWENTY-FIVE minute line for your cinnamon roll. Also, the hotel is 4 miles from the Aquarium so walking with young children is out of the question. Staff was great. Pool was small but adequate. August 14, 2014
Rated 3.0 out of 5.0 by Overpriced but otherwise satisfactory No major complaints, this hotel is really a motel, opening to the outside with all the safety and noise issues that entails. Also, it was grossly overpriced for the level of accommodations. August 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed and pillows I was extremely satisifed with the room, especially the bed and pillows. It was very clean and comfortable. August 5, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable This hotel was wonderful from the friendly front desk staff, the clean comfortable room, good night's sleep, and delicious breakfast in the morning. The only disappointment was the price. Because we were there on July 4, the room rate was much higher than one would expect. That practice is one of supply and demand during holidays and events (fireworks). Our arrival was after 10 pm, and we were not in the area for the festivities. However, we were grateful to find a hotel in the area with a room available, especially one this nice. If we are in the area in the future, we would not hesitate to stay again at this wonderful property! August 2, 2014
Rated 5.0 out of 5.0 by Good Hotel for the Price Hotel was good and had a great breakfast included in the rate. Had a good wireless interenet connection in my room. This is in a prime location for visiting all the attractions in the Montery Bay area. Easy access to Hwy 1. July 29, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. Great location, decent hotel for the price. Great service with the staff. July 24, 2014
Rated 3.0 out of 5.0 by OVER PRICED ITS MONTEREY IN THE SUMMER TIME, THEY BELIEVE PEOPLE WILL PAY THE EXTRA. THOUGHT I WAS GETTING A HOTEL WHERE YOU ENTER YOUR ROOM FROM A HALLWAY.. NO..ITS A 5 STORY MOTEL WITH ACCESS ONLY FROM THE OUTSIDE. ANYBODY CAN KNOCK ON YOUR DOOR. INTERNET PHOTOS ARE A LITTLE DECEIVING. ITS REALLY A 2 OR 2-1/2 STAR NOT THE 3 THEY KEEP AVERAGING July 22, 2014
Rated 1.0 out of 5.0 by Not a IHG standard hotel We had some issues with this hotel. The staf addressed these correctly. Do not book this hotel if you expect a standard IHG hotel. Because it is not. We expected much more. The hotel gave our award night points back. We ate thankful about that. July 20, 2014
Rated 5.0 out of 5.0 by Nice and clean rooms. This was a nice hotel and the rooms were very clean. The only problems I had was there was no water in the tank of the toilet and the air conditioner did not work. After calling the front desk they fixed both with no problem. I stayed on the 5th floor and the elevator is really slow so I used the stairs a lot. Food at the breakfast bar was good and I've always liked the cinnamon rolls. Overall it was a really good stay. July 13, 2014
Rated 5.0 out of 5.0 by Great location This was our first visit to Monterey and we were very satisfied with staff and location. July 11, 2014
Rated 5.0 out of 5.0 by Very clean with all the amenities I wanted to take my daughter to the Monterey Bay Aquarium and needed a reasonable place to stay. I was very surprised at how clean this motel was. There was a refrigerator and microwave in the room. The breakfast was very good with lots of choices. I would definitely stay here again. July 9, 2014
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