Rated 5.0 out of 5.0 by Emeraldisle1709 Very helpful staff/Comfortable atmosphere
Everyone who works at this Holiday Inn Express was very helpful and courteous. The breakfast choices were great! Thank you helping me get going in the morning. If you are heading out of Seattle airport, you need to stay here. The shuttle bus (and driver(s) got me to where I needed to go at the airport. Thank you again for a wonderful stay.
April 19, 2013
Rated 5.0 out of 5.0 by Diane46 Outstanding Service
My friend and I recently visited Seattle on vacation and as always, I booked us at a Holiday Inn Express. While I have always had good experiencse at Holiday Inns, this visit by far was the best ever due to the outstanding staff. The front desk, the housekeeping staff and the shuttle drivers were all so helpful and were great at giving us directions and recommendations of places to visit. Please let your staff know how much we appreciate all the things they helped us with and we will definitely return to this hotel when we visit Seattle again.
April 18, 2013
Rated 4.0 out of 5.0 by Mary25 Nice stay
I was pleasantly surprised - we have always stayed in one of the hotels directly across the street from the airport, and I was expecting this hotel to be located there as well, but it was about 1 block south of the airport; close, but just far enough to avoid airport noise. The room was very nice - an older hotel that has been remodeled. No noise, very quiet. The elevator was slow, but it wasn't ever a problem (and there are only 4 floors - so you can take the stairs!). Breakfast was typical HIE fare. Plenty of free parking, a shuttle to the airport. Very nice stay.
April 16, 2013
Rated 5.0 out of 5.0 by DanceMom68 Great Stay
Our stay was wonderful. Jeanne at the front desk went above & beyond to help us feel welcome. The beds were super comfortable & the breakfast in the morning was great. We'll definitely be back.
April 16, 2013
Rated 4.0 out of 5.0 by suzs27 Very Hospitable
The staff is very pleasant and ambassadors for the city of Seattle ( If they could only do something about the rain).
April 13, 2013
Rated 4.0 out of 5.0 by WAJen Excellent Hotel
Great place to stay before or after a flight. Has a great breakfast. Need two pancake machines. Has a 24 hour shuttle to airport for free that is great.
April 7, 2013
Rated 4.0 out of 5.0 by Mplatt911 Stay April 2013
Room was nice and location to airport was just 10 minutes away.The jets were a bit loud at times and good thing you can keep fan on heat and ac going to drown out noise.
April 5, 2013
Rated 4.0 out of 5.0 by VisitingOHmom Friendly staff and good quality
While I only stayed one night, I appreciated being picked-up and dropped off at the airport. I count on a clean, we'll-maintained room, and that is what I got here. The breakfast was convenient and well stocked! I would stay at this location again.
March 31, 2013
Rated 5.0 out of 5.0 by JetSetter96 Excellent Customer Service!!
I had a rough day at the airport due to a Security Breach and my flight and luggage leaving me during that process. Nicole went above and beyond to make me feel comfortable and welcome. I will definitely be staying at this property again.
March 26, 2013
Rated 4.0 out of 5.0 by CRM2 Great Hotel
I stay here often and have found it to be the best IHG Hotel in the area. I stay for business and find the King Suites the best for my long stays. Rooms are always clean and well maintained. Even during construction, the hotel was spotless and well managed. Looking forward to my next stay here.
March 26, 2013
Rated 4.0 out of 5.0 by Chairman1 Good, but wish they provided a USA Today paper like other HIE
This hotel provides a local Seattle paper, which is kind of strange because the location is right next to the airport so I'm sure all the people staying at the hotel don't have any interest in a local paper and would prefer the USA Today.
There is also something different about the Internet reception at this hotel. The internet reception constantly gets interupted and I get kicked out of any password protected websites. This is another thing that doesn't happen at other HIE's I've stayed at.
Other than that the hotel is pretty nice and has a better breakfast than most the other HIE's I've stayed at. However, the bacon is the same as all the other HIE's - thin, chewy, tasteless and terrible.
March 22, 2013
Rated 4.0 out of 5.0 by Hope512 Good hotel
Near airport with shattules, clean rooms, value for money
March 19, 2013
Rated 4.0 out of 5.0 by WashingtonStateRetirees Home from home
We have chosen to stay at this hotel each time we visit Seattle, it is very comfortable and the breakfast is great, and we appreciate the shuttle service to the airport. It is feeling more like 'home' with each visit.
Washington State Retirees
March 15, 2013
Rated 5.0 out of 5.0 by LTCOL checking in
THE LADY AT THE FRONT DESK DID A REALY GOOD JOB FOR THE HOTEL. SHE WAS KNOWLEDGEABLE, HELPFUL AND VERY PLEASENT. SHE SEEMED TO LIKE HER JOB AND IT SHOWED IT.
A. H. RICHARDSON
March 11, 2013
Rated 4.0 out of 5.0 by egracon Great room
Very nice room, would stay here again. The location and shuttle was perfect.
February 17, 2013
Rated 3.0 out of 5.0 by koa12 Comfortable, customer service questionable
I have stayed at this Holiday Inn Express before and was very satisfied. This stay the TV remote did not work and I was told the maintenance people were off site. They did after a couple hours check the batteries and they were fine which I had already indicated they were since I tried some I had with me. At that point they told me the TV did not work and it would be the next day before they could fix it. Since my stay was one night and the next day I would be gone it really didn't satisfy the situation. Also the business center was out of printing paper and after a 10 minute wait at the desk I finally got paper to print my boarding passes. Not the service I have experienced at other HI Expresses and this one as well in previous stays.
February 14, 2013
Rated 4.0 out of 5.0 by Robot34 Great staff and great room
The staff was very professional and friendly and took care of all of my needs. I will make sure to stay here every time I fly into Seattle.
February 13, 2013
Rated 5.0 out of 5.0 by gatorgal78 Nice Property
I stay here frequently while traveling to Seattle because they offer a consistent product. I can always count on clean rooms, helpful staff, and a nice breakfast to start my day.
February 12, 2013
Rated 5.0 out of 5.0 by WanderingWilla Nice big room and wonderful service
Shuttle picked us promptly from the airport. I was surprised to get a room with a seperate living area. We flew in late and my travel mate slept in the next morning while I was able to take my shower, make my coffee and wander around without disturbing her.
My daughter came to bring my car and was allowed to join us for breakfast with the permission of the person at the front desk.
I am never dissappointed staying at any HIE and this was no exception.
February 10, 2013
Rated 4.0 out of 5.0 by mark65 above average
above average.this text was too short. I don't care to write anymore about your hotel/ If
February 9, 2013
Rated 5.0 out of 5.0 by cheesemonger2 Always Enjoyable
We stayed at this property 6 or 7 times last year and will be staying there at least three more this year.
This visit was 14 nights and we felt like we were at home.
The gentleman who takes care of the breakfast is a delight; the staff is friendly and the housekeepers are professional and do a great job.
February 9, 2013
Rated 5.0 out of 5.0 by Irishgirl509 Excellent stay
We had an unexpected stay in the Seattle area the first week of February. We were unsure how long our stay would be and the front desk staff said no problem. They were very accommodating and friendly. The room was clean and the breakfast choices were fresh and hot. I didn't expect much in the way of service as we rarely have good service anywhere in the Seattle area. This entire staff was so nice ( all front desk staff, breakfast bus person, room attendant). They must have to attend training for customer service or they just hire customer focused people. I recommend this property.
February 8, 2013
Rated 4.0 out of 5.0 by FrankAA Great location, terrific service, disappointing access to garage
This hotel offers a great room within a very short drive to SeaTac Airport. The breakfast service is fantastic offering a terrific selection and starting at an early time to allow guests to grab breakfast before going to the airport for early flights. The lobby is large and comfortable allowing many guests to sit in the breakfast/lounge area at the same time. My disappointment is in the access to the garage under the building. The garage has handicapped spaces though there is no easy access to either the ground floor or the elevators from the garage. There is a mini-elevator for wheelchair bound guests. But this mini-elevator does not lead to either the lobby or the main elevators.
February 2, 2013
Rated 5.0 out of 5.0 by RitaFW Great Service for a very tired guest!
I arrived very late and was only able to sleep for about 2 hours before I had to board a plane. The front desk couldn't have been nicer! I was very comfortable in the short time I was there. I wish I could have slept longer in that most comfortable bed!
January 31, 2013
Rated 5.0 out of 5.0 by TourDirector2 Great Location
very close to the airport but far enough away not to be disturbed.
January 28, 2013
Rated 1.0 out of 5.0 by Rob258 Sad
A nice looking hotel but a very bad experience.
We had to check in due to our flight being delayed due to fog. Checked in at 11pm. Got to our room and at midnight our smoke alarm began to beep. Called down and told front desk. They said they would send someone up to fix. 10 min later, got a call to say the maintence room was locked. I had to stand on a chair and remove the battery myself.
Was then woken up at 8am with contruction men literally working on the window (on the outside) of our room. Banging against the wall with hammers.
My wife stumbles out of bed to have a shower only to find the bathtub doesn't drain. I was not able to have a shower.
Checked out and reports all the issues and received $28 of the price of my room.
Will never stay there again!!
January 28, 2013
Rated 4.0 out of 5.0 by bumpa Overall experience for the night was very good!
Great place to stay for an overnight to return to airport to fly out. The limo service was right on time. The room was very clean and comfotable. Work out room could use a few weights. Staff was very helpful. Will go there again.
January 22, 2013
Rated 2.0 out of 5.0 by Toad1950 Not what I have come to expect
Noisy, television did not work, could have got this from any of the competitors for a lot less. Won't be staying here in the future
January 20, 2013
Rated 5.0 out of 5.0 by tenten Wide bed and delicious breakfast
Our family stayed here for 2 days. The main reason I chose this hotel is that this hotel locates near to the airport and our flight is at early morning. Our trip in U.S. lasted 10 days and we stayed at more than 7 hotels. I think the beds here is the widest. The breakfast is delicious and have many choices. It is a pity that we cannot have breakfast here because it's open at 5am and we should leave at 4am in the second day. We didn't wait too long for the shuttle bus at the airport. The shuttle bus also can pick us up at lightrail station near airport which is conveniet for us to go to downtown. I saw a comment written that the shuttle bus goes to downtown. It is not true.
January 18, 2013
Rated 3.0 out of 5.0 by leo62 Lack of elevators in relation to rooms
Very far from elevator to room. Elevators are only on east side of building and transporting luggage, if you have many, may make it cumbersome to travel to room due to distance.
January 8, 2013