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Rated 4.3 out of 5 by 403 reviewers.
Rated 4.0 out of 5.0 by Excellent staff and services, but property maintenance needs improvement Our stay began pleasantly with warm and effective greetings by Chris @ the front desk, with excellent prepared list of eateries around for dinner, along with personal experiences at some of them. Room was well prepared and seemed to be clean, but something didn't feel quite right without being able to pinpoint, So we headed out for dinner, proficiently shuttled to Sharp's. It was an outstanding place, indeed. We returned and couldn't make the fluorescent light above the sink next to microwave. When I reported the problem, the same Chris cheerfully responded with new light bulb to no avail. And we told him not to worry. Well about 12:30 AM, "plop, plop" sounds began and growing louder and steady. It turned out there was a leak in the ceiling in the living room between the sofa and coffee table. So, I located the empty ice bucket to catch the water drops now becoming quite steady. Then as the activities above (on 3rd floor, I assume 305) ceased. the water drops cease as well. When I turned the light on, I saw line of cracks that seem to be there awhile. When I reported this to the front desk next morning, she expressed regrets and apologies and assured me that she sent an email to report to the management. Come to think of it, I should have taken photos. My bad... August 21, 2014
Rated 5.0 out of 5.0 by GREAT SERVICE Nice place to stay, the staff were all very helpdul. great shuttle service August 20, 2014
Rated 5.0 out of 5.0 by Comfortable and quiet Easy access to the airport, comfortable beds and very nice breakfast. August 19, 2014
Rated 4.0 out of 5.0 by Nice place to stay We enjoyed our two night stay at this hotel however, the hotel itself is in need of an update. Everything seemed old and the room hallways are very narrow. Other than that we had a great experience and would choose this hotel again.. August 19, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express Sea-Tac I was only at this property long enough to sleep out in the early hours. I was disappointed that I wasn't greeted as a Priority Rewards Member and had to have the front desk clerk add my PRC number to my account upon checking out. The guest above my room was loud and I could hear the walking all night long. Will not stay here again. August 18, 2014
Rated 5.0 out of 5.0 by Great three day stay. We found the check in and check out very speedy and easy. We made the reservations online and they were ready for us and we had received several emails prior to our check in. Everyone we interacted with was very helpful and courteous including the shuttle drivers. We stayed there for three days before and again for two days after our cruise. Both times were very satisfactory. The automatic pancake machine was amazing at how fast it would turn out great pancakes. The free Wi-Fi worked great. Will stay there again when in Seattle. August 17, 2014
Rated 5.0 out of 5.0 by Great helpful staff The staff at this motel is very helpful. The breakfast room was very crowded with so many groups there. Overall good stay and highly recommend the teriyaki joint down the road; a little walk but delicious fast food. We stopped and sat at the park across the highway. Nice lake there. August 16, 2014
Rated 5.0 out of 5.0 by August Stay We have stayed at this hotel before when visiting Seattle. They are convenient to the airport and walking distance to restaurants. Very clean and the staff is very nice. August 16, 2014
Rated 5.0 out of 5.0 by Friendly and accomadating staff This was our second stay at this hotel and we as pleased as we were the first time. The shuttle drivers were very helpful and courteous. We never had a very long wait no matter what the time. We will stay at the Sea-Tac Holiday Inn Express any time we visit Seattle. August 15, 2014
Rated 5.0 out of 5.0 by Cruise convenience/transportation/Employee competence We stayed at this hotel on Jul 31-Aug 2nd. We were taking a cruise out of Seattle and wanted to do a little sightseeing before the cruise. This hotel had a very convenient 24/7 shuttle that picks you up from the airport (we arrived after midnight) and took us to the LIGHT rail station for easy transportation downtown AND picked us up there later that night to return to the hotel. The other wonderful thing was the competence of the front desk and breakfast staff. The front lobby was FULL on the morning we left and every one worked diligently to keep everyone "moving" and satisfied! The transportation shuttle that we had arranged for transportation to the cruise port was right on time and very efficient! Very well done!! Thanks, The Devaney Family August 15, 2014
Rated 4.0 out of 5.0 by Average value, but good breakfast! Despite needing to be in the downtown area for most of our stay, we chose this hotel due to the much cheaper rate in comparison to other hotels closer to main attractions. Next time, we would probably pay the extra money! Our room was a nice size, with a kitchenette that we didn't expect; however, it was quite dark, without adequate windows or lighting, and uncomfortably warm. While the staff was friendly and helpful, there was some miscommunication over the complimentary shuttle service, and we were disappointed to discover that there was no pool! Always enjoy the Holiday Inn Express complimentary breakfasts, though- especially those cinnamon buns! August 14, 2014
Rated 5.0 out of 5.0 by Great staff! Fine breakfast and transfers. Mother and I stayed at the SeaTac hotel as part of a cruise package. I simply want to say that the fellow who checked us in did an outstanding job. I did not catch his name, unfortunately, but I believe he had reddish hair. He answered our questions before we asked them. He made an excellent dinner recommendation. The breakfast was good and all of our transfers were efficient. This is a fine place to stay. August 14, 2014
Rated 5.0 out of 5.0 by My stay The two days we spent at Holiday Inn Express was most pleasant, but that's the way its been at every Holiday Inn Express we stopped at. August 13, 2014
Rated 5.0 out of 5.0 by Great Spot Very clean, very friendly people and very easy for rental car return at Seatac. August 13, 2014
Rated 5.0 out of 5.0 by Unmatchable view from room. We received excellent, efficient service. Staff was very helpful. We liked that the hotel shuttle was available to transport us to area restaurants. (Ask at the front dek for a list). But the view of Mt Rainier made me want to stay by the window all day. It was beautiful whether in full sunlight or just before sunset. A great stay. August 10, 2014
Rated 5.0 out of 5.0 by Everyone was very nice This hotel was great. Check-in and check-out took only moments. August 9, 2014
Rated 5.0 out of 5.0 by Prompt courteous service Your hotel is well worth the rate. Although it is not a new hotel it is extremely clean and well cared for with a dedicated staff. What more can a guest ask for ! August 9, 2014
Rated 4.0 out of 5.0 by Great Service - Hotel needs some updating The experience was overall a good one. The staff was friendly. The breakfast was O.K. The bathroom definitely needed some updating. Wall paper was peeling and the shower felt like a cheap apartment shower. We stayed one night coming off from a cruise. The Cruise Ship made this room seem very out dated. August 7, 2014
Rated 4.0 out of 5.0 by Front desk service was excellent The front desk employee, Krystle, was very welcoming, helpful and was able to take care of everything that we needed, including an early wake up call and to schedule the shuttle. The room was clean and updated. The bathroom was quite small and the water pressure was not the best. The close proximity to the airport and the 24 hr complimentary shuttle are great assets. August 6, 2014
Rated 4.0 out of 5.0 by Easy check in and out process by great staff We checked in late and it was easy. The staff had a great attitude. August 6, 2014
Rated 4.0 out of 5.0 by Friendly, helpful staff, Great service, Great breakfast All the staff at Holiday Inn Express SeaTac were friendly and helpful. The breakfast was excellent with good variety and fresh, hot food. The hotel being at the airport was clean but well used, with some of the wallpaper in the bathroom peeling around the edges. Overall we had a great stay and would stay here again when we are in the Seattle area August 5, 2014
Rated 4.0 out of 5.0 by Great Service Knowledgeable and highly helpful front desk staff. Exceptional shuttle service to and from airport. August 5, 2014
Rated 5.0 out of 5.0 by Great for Cruise Package The staff was friendly and efficient. The phone was answered promptly and my questions were addressed . The shuttle service from the airport and to the local restaurants was fast. The driver was very courteous and knowledgable. August 4, 2014
Rated 3.0 out of 5.0 by Misinformation Our overall stay was comfortable--however misinformation from the front desk caused us the ability to see attractions that we wanted to. We were to leave Sunday 07/27 on cruise ship and had a noon shuttle set up with the hotel to take us to pier--Sunday morning we were up early (7am) inquired at the front desk about ability to take public transportation to see Space Needle and was told by girl at desk the best thing to do was to take early shuttle as we would be close to Space Needle and Pike Market--within walking distance. Once we arrived at the pier we were nowhere near the Space Needle or Pike Market and after inquiring was told it would be approximately $100 round-trip as the ONLY way to get to Space Needle was by taxi and there would be no guarantee that we would be able to get a taxi coming back in time to meet ship. So trip to Seattle was badly hampered by information given at desk as the 2 most important things I wanted to see went unseen. Don't count on staff to provide accurate information. August 4, 2014
Rated 4.0 out of 5.0 by Good value with easy airport access We were upgraded to a conference room suite #500 which was more than adequate for our needs. This room was right next to International Avenue however so was a little noisy with traffic - but nothing that prevented us from sleeping. I would probably recommend a room from 501-505. Really close to a good little Mexican restaurant called Las Palmas - it was a 3 minute walk. August 3, 2014
Rated 5.0 out of 5.0 by great service staff was very friendly and helpful. Great location to the airport. August 2, 2014
Rated 3.0 out of 5.0 by Convenient to airport Would have liked better communication regarding shuttle from airport to hotel. We were taken to Holiday Inn, not Express. Had to wait again for a ride to the hotel where we had reservations. Also, expected a larger area for breakfast. We stay at Holiday Inn Express facilities when driving from NY to Florida. Maybe they are newer buildings. August 2, 2014
Rated 3.0 out of 5.0 by Not Holiday Inn Express quality This is the first time we have stayed at a Holiday Inn Express and the quality of cleanliness of the rooms was very disappointing. The carpet was very dirty (clean socks looked filthy just walking from one area to the other, and it was repeatedly, it was immediate). Due to this fact, it made the room feel dirty. We were upgraded to a suite and the layout was awful. The bathroom was at the other side of the room from the bedroom. The kitchen had no cooking utensils or eating utensils. The coffee maker was broken but usable. They were quick to replace the iron which was also broken. The shuttle was helpful and the staff was very informative when it came to getting around the city and using the transit system. The hotel was convenient to the transit system for the airport and the city. They also offered a bargain for getting to and from the pier for our cruise ship. August 2, 2014
Rated 5.0 out of 5.0 by Returning customer Had stayed at this property two years ago and was pleased then, so we came back. Will probably do so again if the opportunity to travel back to Seattle comes up again. August 1, 2014
Rated 5.0 out of 5.0 by Nice Place It was awesome and convenient. Would definitely stay there again July 29, 2014
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