Rated 3.9 out of 5 by 292
Rated 4.0 out of 5.0 by HZ_Faurecia Room good, food ok, internet poor
Room good, food ok, internet poor. Front desk when I checked in was not as friendly as I had for other Hotel when I asked Corporate rate for the stay.
June 20, 2016
Rated 2.0 out of 5.0 by Tardis56 Disappointed.
The room felt and was dark. There was minimal drawer space in the room.
On the night of our arrival the wi-fi was totally fried. It took until the next morning to get it back. Even then it behaved strangely for the next couple of days. We had to keep rebooting our computers and phones to get them to connect.
The service staff shorted us one towels. bath cloths, and/or bath mats each day of our stay.
We even came back one night to no parking places, admittedly this was probably an unusual occurrence due to a major convention nearby. But nevertheless disconcerting.
The manager did everything in her power to help resolve and/or compensate for the issues, but I expect not to have significant issues to deal with when choosing a Holiday Inn.
June 5, 2016
Rated 4.0 out of 5.0 by sanfan Comfortable and friendly but wifi not good
The hotel staff was helpful and friendly. The rooms were spacious, clean, and comfortable. The only improvement to the room would be to have a variety of types of pillows - the ones you have are a little too thick for me, but everyone likes different pillows. The biggest drawback of this hotel is the wifi never worked. I didn't have time to check with the front desk, but tried multiple times and never could connect.
June 3, 2016
Rated 5.0 out of 5.0 by carmellosandiego Shelbyville Hotel
Hotel stay was good. The room and common areas were nice and clean. Staff was knowledgeable and helpful. I would stay here again. Room was a little more than I expected but the quality of the stay exceeded my expectations.
May 25, 2016
Rated 5.0 out of 5.0 by Bonniec019 Make sure you get a room at the corner of the building
Everything was exceptional. Staff, cleanliness, rooms, food. Rm.313 has 2 windows and is huge for a hotel room. I loved it, would have loved to have been able to spend more time at motel. If you want a get away trip pick this motel and you won't regret it. Outlet of the Bluegrass is only 7 minutes away, so ladies if you want to shop stay here!!
May 25, 2016
Rated 5.0 out of 5.0 by rhick12138 Couldn't have been better
Probably the best all around experience we have had when traveling. We just can't think of a thing we would change. The staff, room, breakfast and other amenities were great. We will be back!
May 18, 2016
Rated 4.0 out of 5.0 by irishdebh Team members are superb~
Based on hundreds of stays in multiple states and countries, (I usually don't stay in a hotel, but a resort since I own timeshare), this was a pretty terrific location and compassionate staff. The drive in to Louisville where my grandson was participating in the National Archery Tournament was only 30 minutes, and just what I wanted (in order to keep away from the traffic and airport noise).
If you have any problems, address them with the caring manager Toni, or any of her staff, and she will take care of it. She was experienced and had the ability to take care of any issues without having to bring someone else in to equation.
Additionally, the breakfast selections here are just what they all are- -only with a very attentive staff person named Maria. She is productive, but also compassionate to the needs of the guests. Lovely experience with her.
May 18, 2016
Rated 4.0 out of 5.0 by Buddy 32 Great Service and clean room.
Over all the stay was good. Staff were very friendly and helpful. The rooms and hotel was clean.
May 17, 2016