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Rated 3.9 out of 5 by 116 reviewers.
Rated 4.0 out of 5.0 by Great place! Our stay was for leisure--it was a half-way point for us between home and family. The hotel is in great shape. We were able to really relax and enjoy our stay. The staff was very friendly and helpful. As we are IHG members, they allowed us to stay an extra hour after checkout, which was fantastic! Our room was very clean. The bed was very comfortable. The whirlpool worked very well and was very clean. We had a perfect amount of shampoo and soap and the towels were very clean. The air conditioning worked well and the curtains made it almost completely black in the room. The breakfast was very convenient, saving us money and time. The only issues that we had during our stay were minimal and did not completely ruin our stay, by any means. We had a great time here, and definitely will return. First, the rooms were not very sound proof. Though we are pretty early risers, we were awoken even earlier by the neighboring showers being turned on and a few people outside our door talking loudly. The only other issue that we had, which is a personal preference issue, is that the breakfast, though it was convenient, was not the best. My wife and I are very health sensitive, and the food that was provided did not exactly fit our preferences. Even with these issues, we, again, greatly enjoyed our time here, and plan to return in the future. These issues would not keep us from returning. August 14, 2014
Rated 5.0 out of 5.0 by clean comfortable and excellent service We enjoyed our stay and always look forward to staying at the Holiday Inn or Holiday Inn Express Hotels. August 13, 2014
Rated 5.0 out of 5.0 by Great Staff The Staff of this location goes above and beyond to make your stay great! August 8, 2014
Rated 5.0 out of 5.0 by good service Very nice, room was great only disappointment I have a bad back when I checked in asked the desk MG if I could use hot tub for a few minuets, explained my back problem she refused pointed out it closed about 15 minuets ago. I had a poor nights sleep as a result. this is the first hotel to refuse my request. My group enjoyed their stay. August 7, 2014
Rated 5.0 out of 5.0 by Wonderful Place to stay. We had two rms for three nights, Staff was great helped on place to see. Bed was very comfortable, Couch was worn out but that's only bad thing that I can say. August 6, 2014
Rated 5.0 out of 5.0 by Always friendly people I have stayed at this hotel several times on business through out the summer and I have to say that the employees here are very polite and always have a smile on their face. I know they have a tough job with all the complainers out there these days, but they need to know that the few of us that work our tails off on a daily basis and are away from our families most of the week appriciate them taking the time to make sure we have a great stay. The rooms are always nice and quiet at night. This allows me to get all my work done while I travel just like it is my own home. This is my place of preference when I am near the St. Louis area. Thank you for making my time away from my family very comfortable. August 6, 2014
Rated 5.0 out of 5.0 by Happy with everything This is a great place to stay. We had no problems. We love to stay at Holiday Inn Express. We always know that we will have great service and comfortable bed and clean rooms. August 1, 2014
Rated 3.0 out of 5.0 by No Airplane Noise Surprisingly This was a typical HIE room The easy chairs are never comfortable for someone who has been traveling. But the beds are great. We missed the sign which would have helped us navigate through the shopping area to get to this hotel. July 31, 2014
Rated 5.0 out of 5.0 by Clean, convenient, comfortable, courteous We will stay here again! The staff is courteous, the accommodations are roomy and clean, and the location makes us feel as if we're in our own little town with a variety of eating places as well as a Target store for things we may have forgotten. July 26, 2014
Rated 2.0 out of 5.0 by O'fallon Hallways and elevator were extremely hot and smelly, elevator needed a good cleaning overall. Housekeeping took the towels and wash clothes but did not replace, they seemed very overworked, still cleaning a 6pm a little in the day. Also did not replace the coffee so on the second day we had no in room coffee. The front desk staff were helpful and polite. Breakfast as usual was awful. I will lose my points and stay else where next time I am in town. July 23, 2014
Rated 3.0 out of 5.0 by Explore Southern Illinois It was nice to return to a clean room every night after a day of exploration. However, our room smelled mildewy. The staff cranked up the A/c to mask the smell and doused it with a mint spray but you could smell the the mildew as the night progressed. It was an average hotel, but the continental breakfast had a lot to offer. July 16, 2014
Rated 1.0 out of 5.0 by Dirty room Room was dirty - there was a cricket in the bathtub when I checked in, a spider when I woke up and it generally just felt dirty and run down. The mattress was horrible. I'm fairly loyal to the HIE brand, but after my experiences in the last month, I'm questioning my loyalty. Dirty, outdated rooms at several properties, but this one was the worst. July 11, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Very nice hotel, near many local attractions. Easy access to great dining. Excellent free breakfast. The cinnamon buns were exceptionally good. July 10, 2014
Rated 5.0 out of 5.0 by Great place for business or vacation Great Staff - clean, secure grounds and building, Clean comfortable room. Fresh hot and cold breakfast choices. Only 15 minutes from Downtown St Louis with no downtown hassle. July 9, 2014
Rated 1.0 out of 5.0 by Ants The staff was friendly. Here are my issues: Ants in rooms. First room ants and requested a different room. Ants were in the new room. The bedding for the sofa bed had stains. The meat choices for breakfast was limited to pork. A vaccum was left unattended in the elevator. July 2, 2014
Rated 3.0 out of 5.0 by Still a decent hotel, but not great Great staff but hotel is starting to get a bit worn June 28, 2014
Rated 4.0 out of 5.0 by Comfortable stay The fitness center consists of a treadmill, elliptical, and bike. The A/C made it almost too cold to bear. Besides that, everything else was good. June 26, 2014
Rated 5.0 out of 5.0 by Holiday Inns are the BEST! We always try to stay at Holiday Inns. On our way home from Colorado we stayed at Shiloh Il Holiday Inn. It was so clean and inviting after driving for two days! The staff was thoughtful and we slept SO well! The bed was so comfortable and we always know a hot breakfast awaits! Thanks Holiday Inn. We never stay anywhere else! June 25, 2014
Rated 2.0 out of 5.0 by sharon Sharon in the breakfast area was fabulous she helped us with the various items and kept them fresh June 24, 2014
Rated 5.0 out of 5.0 by Absolutely Perfect!!!!!!! The best Holiday Inn Express I have ever stayed in. Staff, Room, AC, Water Pressure, Bed and Breakfast were absolutely perfect. I will go out of my way when within 30 miles to stay here. June 23, 2014
Rated 5.0 out of 5.0 by What a nice place From when I drove into the parking lot to the front dest help, to the room and everything, I was once again reminded why I stay in IHG propertys. Everything is top notch. The place was super clean, the staff very helpful, and the room was really clean and nice. June 22, 2014
Rated 2.0 out of 5.0 by Last Tuesday night A lot of noise between rooms Breakfast not up to par - bland - sparse - nothing special Location was excellent June 21, 2014
Rated 2.0 out of 5.0 by Suite w/ hot tub, smelled and fridge not working Customer service was not upheld by the staff! I had to argue with the staff for them to even look for another fridge to put in the room! Then when one was found i had to switch them out myself. The room smelled like mildew and towels had stains on them. My stay wasn't as pleasant as it was supposed to be. Hints, the Jacuzzi tub in the room! Still had to pay full price for room and nothing was done by the staff for the inconvenience. June 20, 2014
Rated 5.0 out of 5.0 by housekeeping housekeeping is what made our stay so very good. I think you over charge for rooms. our breakfast was sometimes cold and and rush but the staff was nice .you only had 1 highchair you need 2.and during the afternoon it would be nice to have breakfast room for a reading area and also for computer. We had a party of 4 that included a 2 year old. she was happy most of the time. June 17, 2014
Rated 5.0 out of 5.0 by Awesome Hotel We def stay here again when I am in the area. Very nice hotel, friendly staff and quiet room. Not a single complaint. June 17, 2014
Rated 4.0 out of 5.0 by Great location We were in town for a softball tourney. The hotel was clean and the breakfast was good with several choices. The pool was "green" but we were informed that they had a water main break and the people that painted the pool used the wrong color of paint. It was ok, but not very inviting to the eye. The ice machine was also broken our entire stay, but the staff got us ice at our request. Overall, it was a nice stay and would stay here again. June 11, 2014
Rated 5.0 out of 5.0 by nice hotel Nice hotel, only problem I found a huge spider in our bathroom. June 11, 2014
Rated 2.0 out of 5.0 by Air Conditioning and Comfort Terrible! Could not regulate the room - either freezing or hot - mostly humid. Carpets were damp and smelled. Even the hallways smelled of cigarette smoke. June 9, 2014
Rated 3.0 out of 5.0 by poor internet The internet at this hotel is very poor. It requires log-in, and then logs you out periodically, very annoying. Sometimes it is very fast, other times it is dial-up slow. It is bad. June 8, 2014
Rated 5.0 out of 5.0 by Great Location, Great Staff, Good Value The HIE Shiloh is a great location for the metro east and St. Louis area. Plenty of meal choices nearby, great staff and room were adequate. Planters outside were mistaken for trash bins and garbage was abound. Installing fresh plants in the planters would alleviate this issue. June 8, 2014
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