Rated 4.0 out of 5 by 41
Rated 2.0 out of 5.0 by Danny26 Disappointed
Halls and elevator were dirty. Ice machine on our floor was unplugged. Sink in room would not drain. Missing grout in tile in bathroom. Really dumb welcoming gift( juice box and chips for one?). No pens or pads in room when I went to check my phone messages. All in all not up to your standards which I have come to love
September 11, 2013
Rated 4.0 out of 5.0 by Gator32 Good location, good staff
We visited the area for a vacation getaway. We had not visited that part of New Mexico before. The accommodations were comfortable and near to everything we wanted to see and do.
The amenities directory needs to be filled in. There was nothing in it. We found a very nice restaurant - Shevek - through the AAA guide book. The shops were nice visit, too.
The breakfast had good variety and had some different items from Saturday to Sunday. The eating area was kept neat and clean and there needs to be a tip jar for the attendant to thank him for going beyond the basics.
September 4, 2013
Rated 2.0 out of 5.0 by KJBA Tired, needs updating
At one time this hotel may have met the standards expected, but the bed we had was worn, the rooms and furnishings looked tired, there was only one bath towel the first night and it was worn, faucet finish worn... overall feel of the rooms was that they had passed the recommended time for renewal and replacement.
Equipment in fitness room was also below par.
September 4, 2013
Rated 5.0 out of 5.0 by BSAMaster Nice and Friendly Place to Stay
Hotel Staff was Great. We missed "Millie" who is our favorite receptionist. We always try to stay at Holiday Inn – Silver City!
DISAPPOINTED THAT 3 DAY STAY DID NOT RECEIVE REWARD POINTS STATUS (BECAUSE WE GOT A DEAL AND BOOKED ON ANOTHER WEBSITE). I DO NOT LIKE NEW IHG POLICY THAT SEEMS TO MAKE GETTING AND RECEIVING REWARD POINTS HARDER AND RAISING HIGHER THRESHOLDS AT SOME FAVORED STOPS (TOLD THIS BY ANOTHER CALIFORNIA IHG HOTEL EMPLOYEE). I WILL COPY CUSTOMER CARE WITH THIS NOTE.
September 3, 2013
Rated 1.0 out of 5.0 by 3catsmeow Holiday Inn Silver City not a silver medalist.
The clerk at the desk was friendly and tried to be helpful, but this Holiday Inn just wasn't our normal experience with the chain. It is very old and in serious need of renovations. The room was noisy and smelled badly. It appeared clean, but had a soured, musky odor. The sheets were stiff with chlorox and itchy, but they were clean. The walls are so thin I heard the entire conversation of the man in the room next to mine and I was trying not to listen. For the amount of money charged compared to what I received I wish I had just camped out instead.
August 26, 2013
Rated 2.0 out of 5.0 by BigDaddy13 careful
well, i wasnt as impressed as some of the others. You need to be a rocket scientist to work the television, plugging and unplugging.
the property is ready for a face lift,
nice city, many local cafe's and businesses.
August 25, 2013
Rated 5.0 out of 5.0 by Nift6t Quality lodging
Every summer for the past several years, my wife and I have enjoyed the hospitality at the Silver City Hokiday Inn Express. The rooms are always clean and comfortable. The breakfast is very good. Best of all, the hotel is "Pet Friendly."
August 21, 2013
Rated 4.0 out of 5.0 by cloudcroftkid5 Upgrade
As a Rewards member wish we had gotten an upgrade.
August 19, 2013
Rated 5.0 out of 5.0 by Bonkie1995 Great Service
Only complaint is the towels were really rough and noise from upstairs room.
August 14, 2013
Rated 3.0 out of 5.0 by lobofan Could be better
Internet access is spotty - this is very frustrating. Also, the tub was dirty.
August 4, 2013
Rated 3.0 out of 5.0 Best Place to Stay in Silver City
There aren't a lot of choices in SIlver City so this Holiday Inn sticks out. Easy to find and conveniently located next to a Wendy's. The staff was helpful and accommodated an early check in. My only complaint is the carpeting in my room. The carpets could've used a good cleaning or replacement all together. There were crusty areas and sticky spots. The lobby looked great and the reading area on the second floor added a nice touch. The workout room was warm, small and did not have a lot of options.
August 1, 2013
Rated 4.0 out of 5.0 by FF2013 Confy room but no Fridge
I had a great experience at this hotel and iIusually choose Holiday Inn for this reason, they are clean and comfy however; I'm dissappointed that not every room in this hotel has a fridge. I stay for work a lot and even though it was only 5 days, I've been in Silver City working, staying in hotels for the past month and I really needed that fridge so I could eat things other than restaurant food. I heard it would be renovated and every room would have a fridge? I hope this happens beacuse it is my choice when I stay in Silver City or elsewhere because I know I can make a blind reservation and I will be happy when I travel.
July 25, 2013
Rated 5.0 out of 5.0 by mac17992 Great Service
the staff was very helpful and the rooms were comfortable.
July 13, 2013
Rated 5.0 out of 5.0 by DedeSAT Great Experience for 2nd Year in a Row!
Our experience with the Silver City Holiday Inn Express has been nothing but great. Starting with Rebecca at the front desk and all other employees, we felt that we were important as individuals. The room was clean and well appointed (had to call the front desk for help on the TV remote but someone came immediately to show us). The lady who covers the breakfast buffet keeps the buffet spotless and well stocked. She has a friendly word for all.
The Silver City Holiday Express should be a model for all Holiday Inns everywhere.
July 11, 2013
Rated 5.0 out of 5.0 by Carleen A great place to stay!!
We have stayed at this Holiday Inn Express every time we go to Silver City which has been 5 years straight. The hotel has always been immaculate and a very friendly staff. The lady that works in the breakfast room is so exceptional! She keeps that place spotless and well stocked. My only complaint would be no pool but when I was just there I read that you were adding one plus a total remodel. Kudos to this Holiday Inn Express!!
July 9, 2013
Rated 5.0 out of 5.0 Awesome Staff
I frequent the hotel, and I cannot say enough kind and reassuring words about the staff in the hotel. I would recommend this Hotel to anyone!!!!
June 18, 2013
Rated 5.0 out of 5.0 by Bella22 Great Place to Stay.
Room was clean and comfortable. The breakfast was good and the cinammon rolls are to die for. Restaurant suggestions at front desk are a plus and they were right on target. We tried a different restaurant from the list each night and weren't disappointed. This was our first time in Silver City and we would definitely recommend the Holiday Inn Express to all our friends.
June 3, 2013
Rated 5.0 out of 5.0 by Victor58 Very nice hotel in the area
Very nice, clean hotel, friendly staff, good location.
May 7, 2013
Rated 5.0 out of 5.0 by mj2g clean and comfortable
The room was very clean and comfortable. We were able to sleep well. The breakfast was great. The free water bottles at the front door were greatly appreciated, not only for use in the room, but also to take one with us for our daily excursions.
Note: most restaurants in town close between 7-8 p.m. (even on Saturday night). It is a small town, but does have a university, so this was a surprise. Luckily, Wendy's is a short 1/4 block walk from the hotel and has really tasty and healthy apple and cranberry salad with chicken.
May 3, 2013
Rated 3.0 out of 5.0 by fermom shower
sorry, but there was no hot water for bathing. The room was very nice, the staff was excellent but showers were very short.
April 27, 2013
Rated 3.0 out of 5.0 by Kaci1 Available restaurants is a problem.
We chose this HIE so we could visit the Gila Cliff Dwellings. We stayed two nights because of the long drive. The breakfast was fine and we enjoyed it. Not so much the elevator ride down from the third floor as it fell/jolted after the doors closed. The front desk staff was informed but the second day the elevator was the same. Our room had a chair with a bod stain on it and a sticky stain on the rug next to the bed. The unhinged blackout shade was fixed by our second night. All of this was tolerable, but we could not find a restaurant open on Sunday at 6 pm. The desk clerk provided a restaurant list, but could not/would not help us find one that was open. She just referred us to the list. When it was mentioned that many of them were closed, she remarked that Silver City was just a small town. We ended up eating at Wendy's next door. Not what we had in mind.
April 24, 2013
Rated 2.0 out of 5.0 by bhth terrible bed
old hotel, ridiculously soft mattress, difficult tv, old bathroom. need i say more
April 21, 2013
Rated 5.0 out of 5.0 by Robtee comfortable hotel
Great front desk people. Fitness room needs upgrading.
April 21, 2013
Rated 4.0 out of 5.0 by JS75 Nice place to spend the night.
It was disappointing to find out that there was no pool but the hotel does have a nice breakfast area and small workout room. The best amenity was the staff. They were very helpful and had lots of information on local restaurants and local sights.
April 8, 2013
Rated 5.0 out of 5.0 by Moabed Friendliest Staff
Julie always greets me very professionally, my reservation is done quickly, and I receive an email confirmation promptly. Eric and the night crew are great and friendly. The rooms are great, the parking is always available. I try to stay here as much as I can. Thanks for the great customer serivice.
April 1, 2013
Rated 5.0 out of 5.0 by Silvers Feels like home away from home. That's important to me.
From walking in and being greeted by Millie (front desk) with a warm smile and just being nice. The man who handles the breakfast part was very thoughtful everything was clean and nice. This the first time I,have ever rated a hotel, so that should tell you something. The book area with the fireplace is a perk too.
We are still waiting for our priority card it's been over a year. Hope we get them soon.
March 29, 2013
Rated 5.0 out of 5.0 by Moabed Friendliest staff anywhere.
I try to stay here as much as I can, because of their friendly staff. Julie always greats me like a friend wether is on the phone or in person. Niht staff, breakfast staff are awesome and friendly. I don't fell like a customer, I feel like I am staying with friends. Thank you and God Bless you all.
March 26, 2013
Rated 5.0 out of 5.0 by AntiqueHunters Friendly Staff and Comfortable Rooms
Easy check-in & check out with a friendly staff and an excellent recommendation for an evening dining meal at Billy's Bar-B-Q. Very comfortable room with a mountain view. Lots of pillows -ample fresh towels and very clean bath room area. Bright, cheerful and clean breakfast area. Other than the standard folded egg omelet with cheese (YUCK!! we don't like the cheese and it's difficult to remove - heads up Holiday Inn management - can't HI get an omelet without the cheese or just offer scrambled eggs?) the hard boiled eggs, biscuits and sausage were very tasty. However, the gravy was a bit too thin & runny - it needs to be a bit thicker with more chipped beef. The cinnamon rolls and muffins were fresh & warm and there was an excellent variety of cereals with fruit and yogurt. Also, a variety of healthy juices and lots of good hot coffee plus the coffee pots never ran empty.A good cup of coffee was available thru-out the day or night.
We're looking forward to our next stay at the HI in Silver City.
March 14, 2013
Rated 5.0 out of 5.0 by Amethyst clean and comfortable bed & pillows
It was comfortable and quite. But disappointed that the whirpool was not operating and did not have a indooor pool.
February 23, 2013
Rated 5.0 out of 5.0 by smeabq great hospitality
Friendly staff from front desk to the breakfast room. They make you feel welcome
February 18, 2013