Rated 4.0 out of 5 by 318
Rated 5.0 out of 5.0 by edwards24 comfort and great service
This hotel was amazing the service was great and anything you need they had well recommend
January 31, 2014
Rated 5.0 out of 5.0 by Flying Hollander A PRINCE VISITED THE HOLIDAY INN EXPRESS SLOUGH
First off, wholehearted congratulations to all concerned for looking after HRH Prince Frederick who stayed on the 18th and
19th of January,2014
We will certainly use the hotel again and recommend it to others.
January 24, 2014
Rated 5.0 out of 5.0 by Richard77777 Comfortable, well-appointed and excellent for business
Comfortable, well-appointed and excellent for business.
Very convenient location, within walking distance of railway station and town centre.
Helpful and courteous staff.
January 23, 2014
Rated 1.0 out of 5.0 by Gold Priority ? Not a good sleep
I've stayed here maybe 10 times in the last two years, and apart from the difficulty parking because the car park is very small, it is normally a pretty average experience. Nothing special, but a convenient (next to Slough train station and Tesco), clean, and generally no hassle stay. This time wasn't the case.
Room 411 had a loud sound of water running from inside the wall above the door when I arrived at 10:30pm. I thought it was the shower from the room above. An hour later it was still on so I called reception to change rooms. No rooms, the hotel was full. Okay, there's nothing that can be done other than check-out and I was too tired for that. So a sleeping pill and ear plugs was the solution. I was woken up at 4am with the plumbing noise.
Upon check-out (the noise was still going when I left the room at 7:30am) I mentioned it to the receptionist. She called the manager. He was all apologies and offered me 1200 free points. Hmm, I said that I don't think I should have to pay as I didn't sleep last night, that is the purpose of a hotel room. No couldn't do that, I had to pay. I paid, but you know, as a Gold card holder, I thought maybe compensating me with 1200 points was a little weak. Don't really know what 1200 points costs Holiday Inn, or what it is really worth to me. Probalby not a lot in either case.
For me, this was not a crisis, things go wrong sometimes, but mostly they go right. The real issue is how it was handled by the manager. Writing off one nights fee would not bankrupt the hotel, and would have acknowledged they did not fulfill a fairly basic expectation of service - a quiet room to sleep in.
You can decide for yourself what was fair compensation.
January 22, 2014
Rated 5.0 out of 5.0 by minnieoco Yes Im a fan of Holiday Inn Slough
We had a lovely stay from 10-13 Jan '14 visiting family & friends in the area, we will definitely be back. Excellent value for money, we used taxi's & trains only. There's no shortage of places to eat, shop, walk or just chill in Slough. We had a perfectly adequate free breakfast each day. Cereal, yogurt, fruit, toast, tea coffee. There was also a choice of sausages & scrambled egg if we had wanted something cooked. We enjoyed our daily complimentary newspaper We had a drink at the bar on each evening but didn't have any meals at the hotel. Our room was warm & cosy with everything we needed. Best of all the staff (especially Aran) are so cheerful, helpful and welcoming, it felt more like a family run hotel.
January 18, 2014
Rated 4.0 out of 5.0 by Burnsy Great bed & room, pity about breakfast !!
Always enjoy staying at Holiday Inn Express Slough, staff always very pleasant and attentive, room quiet and comfortable, but let down disapointingly with breakfast when arriving for a quiet breakfast met a coach load of tourists deliberating on what to have for their breakfast, Need to make breakfast food area much bigger in order to accomodate patrons.
January 15, 2014
Rated 3.0 out of 5.0 by Goldberger Great location and helpful staff
A super location for exploring Windsor, Slough and London! We hit the sales and let the train take the strain. The staff on arrival were helpful and accommodating and throughout our stay nothing was too much trouble. We had been concerned about being disturbed by the trains as we were so close to the station but there was no problem. The bed was ok but a little 'springy' probably exaggerated by the tossing and turning inspired by rather noisy excitable young guests which greatly disturbed the first night. The duty manager did eventually manage the situation well and the second night was perfect!
January 8, 2014
Rated 5.0 out of 5.0 by Lisamcd66 Christmas Family Treat
Always try and come to Slough for great value. Spent 3 nights with our 2 sons to visit London to see and feel the atmosphere of Christmas.Always handy having the station next door and the railway staff also advised us on best priced tickets.
Good breakfast each morning and staff all lovely and helpful when asked for things.
Family friends came along too for their first time and enjoyed it too!.
We will come back again.
January 3, 2014
Rated 5.0 out of 5.0 by Deadlock68 Lovely stay
First time staying here. Came with a party and we all enjoyed the stay. First rate room. Wonderful staff. Nice breakfast. Close to everything we needed. Will be staying here again in our next visit.
January 1, 2014
Rated 4.0 out of 5.0 by Bowaz A recommended place to stay
This Hotel was much better than we expected, Staff were friendly and most helpful. Position is excellent for shopping station and airport. Car park is not big enough but other car parks are within walking distance. We will definitely stay again. Breakfast is free and adequate.
December 31, 2013
Rated 5.0 out of 5.0 by PJ31 Great Service, very nice stay
When I arrived at the hotel I was greeted by reception who was so helpful, checked in really fast booked me a taxi and arrived on-time. Got to my room and I have to say for the price I paid it was very clean the room temp was to a comfortable level. bed was very comfortable had a 100% nights sleep.
December 24, 2013
Rated 5.0 out of 5.0 by allblack71 2nd visit and will return again
Stayed Sunday evening into Monday morning. Allocated spacious room, facing front of hotel.
Very nice welcome on arrival - staff were great. Will certainly return here!
December 23, 2013
Rated 4.0 out of 5.0 by Charlie4 2 night stay family returning for Christmas
Arrived straight from airport. Before returning home. Staff helpful and pleasant. Had meal in evening reasonable cost and choice for children . Free breakfast but would have liked bacon instead of sausage, and fried eggs instead scrambled. Room was fine except I asked for room with bath which we did not get, but we were too tired to ask to move with lots of luggage.went into London ideal location as train station around corner. Left luggage 2 day so we could return to London. All in all would return
December 23, 2013
Rated 5.0 out of 5.0 by Clae Your staff are excellent
Perfect hotel for west London, staff are very knowledgeable professional with that extra ingredient to make the stay memorable, smiles and humour
December 19, 2013
Rated 5.0 out of 5.0 by karenp15 Excellent location for visiting London
As always a very warm welcome by very friendly staff. A perfect location for visiting London.
December 19, 2013
Rated 3.0 out of 5.0 by Wesi1910 Lack of parking, noisy
We arrived at around 10pm and did not find any parking in the small car park. The barrier was open so everyone could have parked here.
I managed to check-in just before a bus group and the staff member took his time serving me. I was not acknowledged as a Platinum IHG member but was treated with respect and friendliness.
The room was a typical HIE room with the mattresses slightly too soft for my liking. The big disappointment were other guests which were banging doors after midnight and the building works next to the hotel, of which we were unaware and which woke us too early on a Saturday morning.
The breakfast was the typical HIE affair, nothing to write home about but it served us well enough for an hour or two.
Would I return - not sure. I think I would book another HIE or another group hotel next time due to the lack of parking and noise issues. (The train station is next to the hotel.)
December 10, 2013
Rated 5.0 out of 5.0 by Nataliewalsh87 Excellent room and fantastic friendly helpful staff
All staff were excellent and went above and beyond to meet our needs
December 5, 2013
Rated 5.0 out of 5.0 by SanguiniuS north-facing double with sofa bed
Positives: Room clean, tidy and warm. Didnt notice any noise from adjacent rooms. Beds (including sofa bed comfortable). Free wifi access. hairdryer and tea/coffee making facilities in room. Breakfast (on weekends at least) is comprehensive and generous. Staff friendly and helpful
Negatives: Has a very small car park. There is some limited provision for free parking on the adjacent street but otherwise the nearby overflow car park is charged.
December 5, 2013
Rated 4.0 out of 5.0 by Volvoman alept really well
Very good location, difficult to find by car though, room quality was good, got a very good deal and was pleased with breakfast. Find it amazing that HI Express is such a better option for value than Holiday Inn where it is extra for paring extra for breakfast extra for internet .. Not in Slough a good value comfortable clean hotel
December 3, 2013
Rated 3.0 out of 5.0 by Evie5656 An experience
A reasonably good nights sleep once I found the hotel and parked. The hotel was very difficult to find, even went the the Holiday Inn and was given the wrong address. Very little parking. Don't understand why hotels don't have enough parking. Breakfast was ok.
November 29, 2013
Rated 5.0 out of 5.0 by Welshgirl Excellent value for money
Great accommodation - friendly staff, comfortable and warm rooms. lovely breakfast - will definately come again
November 28, 2013
Rated 4.0 out of 5.0 by HoiKi Thank you for great help from friendly and helpful staff
I was checked in to a room with a partition door between guest rooms. Unfortunately, guest next door was speaking very loudly and even smoked inside his room. This made my room also became smoky. So i called the reception and one of the staff on-duty (Alex) was very responsive and came up to our rooms to talk to the respective guests regarding the non-smoking policy in the hotel.
However, since i am pregnant, I could't stand the smoke and requested for a change of room. Before knowing that i am pregnant, Alex kindly told me that the hotel was fully booked and it's difficult for him to arrange another room for me. However, when i explained to him my special needs, he immediately tried to check and re-arrange another room for me. He even helped me to transfer all my belongings to the new room, which was very kind of him.
Eventually i have had a good sleep in my newly arranged room and stayed well for the night.
Thanks for the kind consideration and help on the night. Also, the hotel is perfectly located just 30 sec from Slough Train Station. Super convenient.
November 27, 2013
Rated 4.0 out of 5.0 by jghastings Good location, nice rooms, friendly staff
This hotel is very convenient for Slough station, and is generally a very good bet for a night. Comfy, well-appointed, clean rooms, good beds, showers well up to the job, and decent wifi. Breakfast is basic but with a choice of hot and cold food, and more than adequate.
A good base for a night in Slough, if you find yourself there.
November 25, 2013
Rated 5.0 out of 5.0 by Mich82 Great service
Amazing staff in the hotel......even allowed us to extend our check out time at no extra charge! Fab
November 20, 2013
Rated 4.0 out of 5.0 by liberty1978 great Service
Enjoyed my stay at the holiday inn express the service was good and with breakfast was a lovely bonus.
November 14, 2013
Rated 5.0 out of 5.0 by KiB38 Great staff make the difference
Fantastic overnight stay. Drove overnight from Scotland to buy a new car (as you do) and the staff were very welcoming. Not only did they manage an early check in but also some breakfast on arrival. Will definitely use holiday inn express again and hope all staff are of the same quality.
As for the hotel - it was clean, warm and a hotel!! What else could you ask for?
November 13, 2013
Rated 4.0 out of 5.0 by Burtyboy Refreshingly Nice for an Holiday Inn
I have stayed in many Holiday Inn hotels and this is hands down the most refreshing experience. Bright, Colourful, Clean and welcoming.
It was not the busiest but staff were friendly and helpful.
Food from restaurant was very surprising, very tasty and decent value, good choice for kids too.
Room was ok, Kids do not stay in hotels much but they loved the novelty and although it was tightish, there was enough room considering we were just there for 1night.
Good value and would definitely visit again if we were to visit LEGOLAND.
Big downside is parking though!
November 13, 2013
Rated 5.0 out of 5.0 by capetown21 Excellent Great service,great hotel.
Meeting family in London what a excellent hotel to stay at,train station next door,everything about this hotel was excellent,will be back again.
November 8, 2013
Rated 2.0 out of 5.0 by Wylie12 Unsatisfactory
My room was noisy (thin walls) and lots of corridor noise. Couldn't sleep as a result. The room was stuffy and bed uncomfortable.
The breakfast choice was very poor - sausages,scrambled eggs and beans only - tinned grapefruit as fruit or bananas only.
Very disappointing as I often really enjoy holiday express inn.
November 7, 2013
Rated 5.0 out of 5.0 by Chacacise Great stop over
Stayed here with family for 2 nights before flying from Heathrow to New York then again for a one night stop over on our return journey. Both stays great experiences. Friendly staff, helpful and courteous at all times. Clean rooms and public areas. Comfortable bedrooms. We were a little concerned about noise from train line but no problems - first stay on second floor and had rooms front and back of hotel, 2nd stay floor 8 overlooking train line. Cracking sleep both stays. Free breakfast - good variety of choices every morning and not busy when we stayed. We ate in restaurant - simple food which was perfectly adequate - staff accommodated all our needs when we checked in with 10 minutes before restaurant closed. Any nearer the train station and you would be sleeping on the platform so perfect for a journey stop over. We will definitely use this hotel again for Heathrow flights.
November 6, 2013