Rated 3.0 out of 5.0 by Texblueeys Pros and Cons
Pros: Hotel is convienent to the airport. Beds are comfortable, rooms are clean. Bus to/from airport runs every 30 minutes but is not free so you will need 4.5 pounds for a one way or 8 pounds for a round trip.
Cons: This hotel does not provide wash cloths or hair conditioner so if you use these items, bring them with you. Also, you will have to pay for Wi-Fi as it isn't provided for free. The walls between rooms are not noise proof. I was able to hear my neighbor snoring throughout the night. Pack earplugs in your bag if you was a good night's sleep. If you are an international traveler, bring adapters so that you can plug curling iron or flat iron into the electrical outlets.
Finally, check in staff did not recognize me as a Priority Club member and would not add my Priority club points to my account because I booked the reservation through American Airlines.
June 14, 2013
Rated 4.0 out of 5.0 by Bren3005 Great Relaxing Weekend Break
I booked this hotel as it was close to a TV show we were booked to watch at Pinewood Studios, and decided to turn it into a weekend away for just my husband and myself. The room was very clean and pleasant, the shower room was really nice and the bed was very comfortable. The staff were very friendly and helpful. My only quibble is the parking fee of £10 per night which I found quite excessive especially as we were on a motorbike and the majority of places including the airport provide free parking for motorcycles, as obviously they do not need a whole parking bay. This is why I only gave 4 stars for the overall experience as the rest of the stay was excellent as detailed.
June 10, 2013
Rated 2.0 out of 5.0 by Flotty Convenient for T5 but...
I chose this hotel because of its proximity to T5. In retrospect this was a bad idea -none of the Heathrow airport hotels are that far from any of the terminals in actual fact.
I took the Hoppa bus which was as efficient as always, even though you often have to put up with grumpy drivers. Arriving at this hotel my heart sank. It looks like a 1960's concrete tower block surrounded by more concrete. Some of the airport hotels manage to look welcoming- this hotel does not.
The big plus is the staff. Everyone I met was friendly and efficient. My room was clean. The bathroom positively sparkled- well done to the cleaners. It can't be a pleasant experience cleaning a stranger's bathroom.
The reception area is open plan- the bar and dining area adjoin, so having a drink in the bar is not a particularly pleasant experience -feels a bit like having a drink at a railway station. Because of this I chose not to eat at the Hotel, but bought some food from an M&S across the road and had a picnic in my room.
My room was OK, though the windows were oddly high, making the room feel more cell like than it should. The drapes were heavy and darkened the room well- a big plus if you want a power nap after a long flight.
The sound of the planes didn't intrude too much, but the sound of the other guests did. This hotel was the noisiest I have ever stayed in at Heathrow. I had a very disturbed night, constantly woken by other guests coming and going.
The next day the manager asked about my stay. I said I had found it very noisy.He smiled, but then shrugged and pointed to a coach load of travellers about to leave.
I would not stay here again.
June 10, 2013
Rated 5.0 out of 5.0 by JEDM CONGRATULATIONS to Dristan (Duty Manager on May 31st 2013) and his staff
I checked into the Holiday Inn Express Hotel at London Heathrow's T5, on May 25th 2013 and expected to check-out on June 1st. This is the second time I stayed at this hotel.
On May 31st, I realized that I had made an error regarding my travel plans: I had told the hotel that I planned to check-out on May 31st. The Duty Manager (Mr.) Dristan was extremely understanding and co-operative with me and allowed me to check-out on May 31st WITHOUT charging me for another night, ALTHOUGH I realized my error at 8pm on the night of May 31st, which was 8 hours after the hotel's official check-out time of 12 noon.
I applaud Dristan's professionalism and understanding that tourists like myself sometimes make stupid mistakes!!!
Because of my two wonderful and memorable experiences at the hotel, and of course, my positive experience with Dristan and his staff, especially one of his desk assistants Anna, I have spoken with many fellow business people and friends that have families, about the Holiday Inn express at T5.
CONGRATULATIONS to Drsitan, Anna and the other team members!!! Thank you.
K. Matthew (Palm Beach, FL, USA)
June 6, 2013
Rated 5.0 out of 5.0 by kev38 good value for money
good value excellent staff especially the breakfast staff. Can,t fault anything would stay there again clean comfortable.
June 3, 2013
Rated 4.0 out of 5.0 by Wighty Good place to stay
We had an early morning flight , hotel was very well placed to T5. Hopper bus was good value. Rooms comfortable. Staff helpful.
May 31, 2013
Rated 5.0 out of 5.0 by Joda Third stay
This HIE is now our first choice when we need to overnight en-route to Heathrow. It is comfortable, quiet & clean, and the inclusive breakfast is very good. Our only gripe are the charges for wi-fi and car parking, these should be free for hotel guests.Since staying here we have stayed at 3 different HIE in the USA and parking and wi-fi have been free at all of them.
May 25, 2013
Rated 2.0 out of 5.0 by Kempy Not bad, but not great
Given the choice of Holiday Inns around the area, I think I'll try a different one next time. Bed was a bit dodgy, breakfast was manic and parking pricey. But hey, there's lots worse out there! At least the staff are nice enough : )
May 23, 2013