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Rated 4.0 out of 5 by 620 reviewers.
Rated 5.0 out of 5.0 Great Stay The whole experience exceeded expectations, being the first visit didn't know what to expect. car parking was easy December 18, 2014
Rated 5.0 out of 5.0 by Clean, tidy, modern, quiet, close to Terminal 5 This hotel had everything that I needed - highly recommended. If you are looking for a very good value hotel very close to Terminal 5, then this is an excellent choice. December 16, 2014
Rated 5.0 out of 5.0 by Nice hotel with Fantastic Staff in a Good location! This hotel is clean and well maintained with good facilities and fantastic staff. I enjoy the welcome I receive every time I stay and the friendly staff are always happy to help. I have recommended this hotel to my friends and family who often stay. Comfortable beds and a lovely shower together with the included breakfast set me up for the day. The hotel is located a short distance from Heathrow and is ideal for visits to Windsor and Legoland. December 16, 2014
Rated 1.0 out of 5.0 by Disappointed Very expensive in the bar. The bed was extremely uncomfortable and small. The breakfast was fairly tasteless. Not a great night before a long flight. Left us feeling exhausted. Overall we were very disappointed and won't consider staying there again. Cannot really comment on the staff as we had minimal contact with them other than as we were leaving we told the reception the bed was awful. He said "we are changing it now"!! Really! December 14, 2014
Rated 5.0 out of 5.0 by Excellent location One thing lacking was a Gideon Bible in the room, otherwise the service was superb December 13, 2014
Rated 5.0 out of 5.0 by Good Location and service Great location for T5, early breakfast and parking included so good value for money. Hotel food good value December 12, 2014
Rated 2.0 out of 5.0 by I prefer the Holiday Inn T4 Stayed here for 2 nights to catch a flight out of Heathrow. The hotel is nice and modern. The room was clean and sufficient for an overnight stay. My only problem was the room had direct sunlight and very warm. The AC was switched to heat and the windows don't open, so it was hot and stuffy during most of my stay. Not much to do around the area but Windsor is a 10 taxi ride away with plenty of shops and restaurants. There's also a 24 hour M&S across the street with a variety of food and drinks which was convenient. Only issue I had was with some of the staff members and managers. They seemed bored and did their jobs to the absolute bare minimum with nothing more or exceptional you'd expect from a IHG chain. I stopped to ask a manager something in the lobby who was chatting with 2 other staff members. I said "excuse me" and he looked at me standing next to him and could have easily given me a minute of his time but instead, he went back to his chatting and made me wait 5 minutes standing right next to him, listening to his conversation before talking to me. In the end, I am a hotel guest and Platinum member and he could have easily asked me what I needed. Whatever other requests I had such as help carrying 3 large suitcases from the taxi to the lobby were answered with "This is a Holiday Inn Express not a Holiday Inn" even though the reception area was empty with no other guest around. I'll probably go back to staying in the Holiday Inn T4 December 11, 2014
Rated 4.0 out of 5.0 by Weekend Stay A good value price in a recently refurbished hotel. Well located for road network December 11, 2014
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