Rated 4.2 out of 5 by 63
Rated 5.0 out of 5.0 by tarusangel Great customer service
Great customer service, clean rooms but needs a little updating.
June 14, 2014
Rated 5.0 out of 5.0 by DCMaggie outstanding hotel
we stayed two nights to visit family. Found this location to be very convenient to everything and very comfortable. Found everything we needed in our room. We got the king bed. Pillows were great which is usually an issue for me. The breakfast buffet was outstanding. Will definitely stay here again on next trip to the area.
June 5, 2014
Rated 5.0 out of 5.0 by Dianne P pleasant buisness trip
the staff was extremely helpful and pleasant. the room was very clean and comfortable. i would go as far as to say this was a pleasant home away from home experience. thank you to the staff for making such a pleasant experience.
June 4, 2014
Rated 1.0 out of 5.0 by Dissapointed+2 Call ahead to make sure the pool and hot tub are functional.
Booked this room as a quick getaway from Memphis, one of our main purposes was to one take our 4-year daugther to the pool, see the and do some shopping. We got into town went shopping but rushed as we wanted to get to the hotel to enjoy the pool before it closed. The first thing I noticed when I walked into the pool room was hold frigidly cold it was, second thing I noticed was how cold this "indoor heated pool was", third thing I noticed was that the hot tub was broke, the front desk was nice but unhelpful. I find it hard to believe that with as much money as hotels take in in an hour that anything should ever be broken. The worst part was having to my child why she could not go swimming, we left the pool with her very upset and sad, it bothered me so much that we checked out of the room and into a nearby hotel with a functioning pool and hot tub, they saved our mini getaway. Also the room had a warped bathroom door and I could actually stick my hand under the entrance door, I had to stuff towels underneath to protect our privacy from people who would stick a camera or something under there. I usually book all my vactations with Holiday Inn and express and have never had a problem until now. The hotel is also back up in a cut, I did not feel very comfortable with its way back off the street location.
June 1, 2014
Rated 4.0 out of 5.0 by Pilot86 Internet could use improvement
I stay here about 3 times a month for work and the stay was good as usual. Room was clean, staff was polite and nice, breakfast was good, etc. The only problem was the wifi. First make sure the network requires the passcode for the day and it's not some random open network calling itself holiday inn, second thing is to be patient. The connection will say excellent but videos freeze while the audio continues to play or videos stops all together, pages don't load and so on. This happens in the room, lobby, or hallways. It's not a problem on every stay but it has become frequent enough to not be a surprise anymore.
May 28, 2014
Rated 4.0 out of 5.0 by Joe Cat Nice Stay
Clean rooms and attentive staff. Close to interstate and chain dinning.
May 20, 2014
Rated 3.0 out of 5.0 by Armywife98 Usually great...
Being military, my family always stays at the HIExpress for its quality and military rates. It is usually a very pleasant experience. However, when it came time to go to bed, we pulled out the sofa/bed for our daughter only to find dirty sheets still in place along with the other sleeping linens. I changed the sheets myself with some clean ones from the closet. At 10:30 we were still awake due to children running up and down the hallway while yelling. We were in room 124 which was only 20 feet from the front desk. My husband had to deal with the problem himself. I am not pleased with my stay and hope the problems mentioned and lack of attention given by the staff has been addressed.
May 18, 2014
Rated 4.0 out of 5.0 by Pilot86 Another stay
It's getting closer to summer so that means grass grows faster so if you are staying on the first floor you could be woken up by mowing. This may not affect many people but in my case it interrupts my sleep schedule since I work overnight. The internet is spotty, the status bar will say excellent reception but videos won't load, freeze, etc. Also, there is an open wifi network that says holiday 2 and this isn't The Holiday Inn network so be careful. The actual network requires the hotel code.
May 16, 2014
Rated 5.0 out of 5.0 by CMSPI Convenient location excellent staff
We usually elect to stay in the Nashville area on our trips between Illinois and Florida. This H/I Express location is good because we can use the Briley Parkway to avoid the "free parking" on I24 thru downtown Nashville. The front desk staff is very competent and I would like to give extra kudos to Carri who really helped us out during a recent stay.
May 8, 2014
Rated 4.0 out of 5.0 by lovestotravel2 Great hotel and staff
This is our third stay at this property and they are consistently excellent with guest service and hospitality.
The rooms and common areas are very clean and it is easy to see the pride the staff has for their job.
We did notice somewhat slow internet speeds though, but everything else was great.
April 28, 2014
Rated 5.0 out of 5.0 by Raymoore Great service
Really nice room and very clean. I would highly recommend this hotel.
April 18, 2014
Rated 5.0 out of 5.0 by meltojm Cleaning staff and front desk are the BEST,
1st of all the cleaning staff always did an excellent job on my room. They paid attention to detail. The bed was always fresh. The carpet was vacuumed and the bathroom was spotless. The front desk also did a great job. They made sure everything was perfect. This hotel has a great crew. I travel a lot and have never seen better.
April 16, 2014
Rated 5.0 out of 5.0 by Pilot86 Typical experience for this location
The staff were helpful as usual, the room was clean and the overall experience was good.
April 4, 2014
Rated 5.0 out of 5.0 by Pilot86 The Usual
The stay and service were excellent as usual. Staff is very accomodating and will do what they can to make your stay as smooth and easy as possible.
March 13, 2014
Rated 5.0 out of 5.0 by BULLET71 GREAT STAY
EMPLOYEES WERE VERY PROFESSIONAL AND ENTIRE STAY WAS VERE GOOD
March 10, 2014
Rated 2.0 out of 5.0 by J. Hdz Clean and comfortable room
My stay from last week at this hotel is the worst I ever had. I always stay at this hotel for business due location but this time there were some inconvenients I had:
-No wireless connection at all in the room
-PC from business center didn´t work all 4 days I stay
-There´s a fortune wheel and this time got in the middle of bottled water and 1000 points and clerk desk amazed why prefered the bottled water instead the points and I response that I never get the points from last 4 times, hopefully she add those 1000 points to my account right away.
-There was a often noise like toilet being flushed but not sure if it came from the toilet or between walls.
-No variety at breakfast options just same salty food than everyday.
In resume it was too expensive for what I got.
For this week I prefered to change my stay to Holiday Inn located at Murfreesboro
February 24, 2014
Rated 5.0 out of 5.0 by Charlie Brown Comfortable room, great location
First time staying here and I was pleasantly surprised. The room was comfortable and clean. Direct TV gave me too many options and it was hard to pick a channel. Breakfast was very good and they had a wide selection. To go boxes for the sweet rolls was a nice touch.
February 10, 2014
Rated 4.0 out of 5.0 by Julio M January 27th to Jan. 29th
The experience at the Holiday Inn Express was business related. I enjoyed my stay, the entry staff was very courteous and helpful. When I checked out I asked to print the invoice with the address I updated on my IHG Rewards club when I originally checked in. The front desk was a bit hesitant with the request, but he eventually fulfilled it. I will be visiting the Holiday Inn Express in the near future. Thanks for the rewards wheel! That was awesome.
February 4, 2014
Rated 4.0 out of 5.0 by Pilot86 Comfortable stay
Always great service, eager to help staff, clean and comfortable rooms.
January 28, 2014
Rated 4.0 out of 5.0 by Nilla17 Staff was Great
Every person we ran into was kind and knowledgable with a willingness to help in any way. Thank You!!!!!!!!
January 2, 2014
Rated 4.0 out of 5.0 Very Pleased!
We stayed Christmas Eve. We were met at the desk by a very friendly young lady who made us feel welcome. Our room was spotless, with all the amenities you could ask for. Our only complaint was the early morning noise coming from the kitchen prep area on the first floor. I will ask for a room farther from that area on our next visit.
Overall, a very nice hotel, in an excellent location!
December 28, 2013
Rated 5.0 out of 5.0 by BULLET71 GREAT SERVICE AND GREAT STAFF
EVERYONE IS VERY PROFESSIONAL AND GREETED ME WHEN I ENTERED THE HOTEL WHICH MAKES MY STAY A WHOLE LOT BETTER.
December 16, 2013
Rated 5.0 out of 5.0 by Traveler1234567 Home Away From Home
Great clean hotel! Very modern, new. Friendly staff. I have stayed at this hotel on business many times and it is always consistently clean, staff are friendly, excellent service, and it feels like my home away from home.
November 22, 2013
Rated 5.0 out of 5.0 by Budme2000 Room and Staff
After driving all day; then getting caught in traffic (taking almost an hour to get to the exit due to weather and accidents) and having a bad dinner at nearby establishment, it was great to see the welcome of the staff and cleanliness of the hotel/and room. Will stay here again, if going through.
November 19, 2013
Rated 5.0 out of 5.0 by Frost1 Great Service
The Smyrna Team is always professional, and ready to help in anyway.
November 18, 2013
Rated 5.0 out of 5.0 by Brianjer Great customer service
We want to take the time to thank Lee Ann for her wonderful, kind and courteous attitude. She was a blessing to us. From the time we spoke to her on the phone regarding our reservation and throughout our stay, she helped to make our stay so enjoyable. We also would like to thank Eric for his great attitude and help during our check in. We were fortunate enough to get an early check in, this sure made it easier for us to get some much needed rest before some family events later in the day. The breakfast was wonderful, and the breakfast staff just as great . We have usually been satisfied with Holiday Inn, but this stay was far above the rest; because of sweet people like Lee Ann and Eric. Thank you so much for helping us to have such a great time in Tenn. Very importantly, the room was very clean and we really appreciate that.
The Lutz Family
November 6, 2013
Rated 4.0 out of 5.0 by Joe52 East Nashville Stay
Checked in late and had to take room near the interstate end of building.
November 4, 2013
Rated 4.0 out of 5.0 by packerbackerz stay here every year
Only complaint is that the breakfast buffet doesn't start until 6:30 and there were a lot of people waiting around for it. The man in charge of it did start putting food out early, which was nice because we had to be on the road. One of the big reasons we choose Holiday Inn Express is for the convenience of the breakfast buffet.
October 23, 2013
Rated 3.0 out of 5.0 by Grande Welcoming service & nIce room
Room was very nice, clean, comfortable & welcoming. We had requested an ADA room ~ though after checking in we noticed that though both doors were wide enough for a wheelchair the room was not really ADA accessible in the bath area. The tub/shower had only one safety bar on the wall, none around the inside of the tub and the bath chair did not appear adjustible or user friendly. The commode was also not at ADA acceptable 17" height & was quite low. When we asked later at the front desk about not getting an ADA room, as requested, we were told that the contractors that remodeled or outfitted the rooms used the same toilets & tub/shower safety bar in each room and ALL the rooms were outfitted the same at this location.
I would reccomend the hotel to travelers but not to anyone needing/requiring ADA accessibility.
October 22, 2013
Rated 5.0 out of 5.0 by Roberta86 SAFE AND CLEAN - Thank goodness we found this HIE
We were working in Nashville and staying at a different HIE (closer in to Nashville - it was bad). My husband found this particular HIE (online) much to my enthusiasm. This HIE (Smyrna) was safe, clean and comfortable (none of which can be said of the other HIE). The breakfast area was clean and food was plentiful. All of the staff that we came in contact with (we arrived relatively late and had to leave relatively early) were pleasant.
If you're going to be on the south-east side of Nashville, it's worth the drive in to stay here.
October 12, 2013