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Rated 3.9 out of 5 by 197 reviewers.
Rated 5.0 out of 5.0 by Great service & room This was our first time to stay here. We were on our way to Bar Harbor. A great choice. August 30, 2013
Rated 2.0 out of 5.0 by Could use a big cleaning! Hallways & rooms were sticky, stains on carpets. Sticky finger prints all over TV & stand, night stand, etc. Didn't get wiped down the whole week were were there. Peeling paint in the bathroon, old towells. Save yourself and stay across the street at the Marriott! August 23, 2013
Rated 1.0 out of 5.0 by Miserable experience I have grown up staying in holiday inn hotels as young as I can remember and never once did I have such a terrible experience. We checked in to the hotel on a Friday night, and that was great. We went up to the suite and we discovered that the floor had not been vaccumed at all. So we went to sleep and Saturday morning after breakfast, I went to the desk and requested that it be clean and was apologized to and reassured that it would be cleaned while we were out. Well we came back and nothing was done aside from the beds being made. On the way up the elevator, there was an employee that rudely said he called the elevator because someone had called the front desk and requested it be mopped. Well we all were standing there with sandals and flip flops as he mopped the water all around and on our feet until I said enough. The room also had a very musty odor to it and it was uncomfortable to be in there. The kitchen staff were rude as well sucking there teeth and copping an attitude when a yogurt accidentally fell off one of our plates. Mind you we cleaned most of it. I certainly hope that this doesn't happen to anyone else who stays here because this is the first time I have ever had any problems staying in a hotel. Totally disgusted and really hope they can turn their staff attitude around and correct these issues. August 21, 2013
Rated 1.0 out of 5.0 by Loved the hot cinnamon rolls for breakfast Room was great - comfortable, clean - beds were comfortable - enjoyed the swimming pool - the choices for breakfast were terrific with a wide variety - loved the hot cinnamon rolls. August 21, 2013
Rated 5.0 out of 5.0 by Near Maine Mall A very clean modern room with sofa-Micro,-fridge and large Flat screen TV..Staff was friendly and helpful.. The free hearty breakfast with eggs , sausages, pastries, hot cakes was excellent. August 21, 2013
Rated 3.0 out of 5.0 by good location nice hotel and good location, staff are working hard to help out, specially the bus drivers.. it is nice area where the Mall is just cross the street August 21, 2013
Rated 1.0 out of 5.0 by Room was not what I ordered My Wife and her friends when there on vacation. I booked a room with two double beds. When they got there they were giving a room with a King bed and a couch. Not what I ordered! The next day they were put into a room with two double beds but the first night to them it was just like that life live with it. August 20, 2013
Rated 2.0 out of 5.0 by Bare minimum provided The room had old, uncomfortable double beds with thin, overused comforters. The man who worked the morning breakfast buffet was rude and cranky. He did not refill the buffet unless you asked for something and he pushed through the guests like a bull, shoving past people very gruffly. There were never towels at the pool - even when we called the front desk to get some brought down they didn't bring any. The ceiling in our bathroom was falling apart with a hole around the shower head and wallpaper peeling off one of the walls. There was no recognition for being an IHG member. August 16, 2013
Rated 5.0 out of 5.0 by Everything all right Everything was perfect for the second times! 2 on 2 Will come again. August 16, 2013
Rated 5.0 out of 5.0 by Good location I really impressed for this hotel. I'll come back to stay here again. August 15, 2013
Rated 4.0 out of 5.0 by Great staff from front desk to clean staff. Comfortable hotel if in the Portland area. Great location near airport and freeways. August 11, 2013
Rated 1.0 out of 5.0 by comfortable Bed-Poor service I had requested a handicapped accessible room for both July 17, and August 1. I was given a handicapped room on July 17, but on august 1, I was assugned a regular room. i did not realize the error on your part until i had made multiple trips to and from my car, and had the room full of luggage and clothing. As a result, i choose to spend the night in a room that was not handicapped accessable, which was hard on my wife. August 7, 2013
Rated 5.0 out of 5.0 by Great hotel, great location! We just recently spent 3 nights on our road trip at the Holiday inn South Portland and we will definitely stay there again on our next vacation. It is 2 minutes from the Maine Mall and many restaurant choices...short drive to Old Orchard Beach and Freeport. Great stay! August 6, 2013
Rated 2.0 out of 5.0 by Comfortable Bed I usually stay at a different hotel when I visit the Portland area but this time I chose this one as I had recently had visitors to my home town and had booked them at the HIExpress there and been very happy with it. However, this time, because my family was on our annual vacation, I was not overly pleased with this branch. The hotel was very clean and pretty, but I had booked 4 of us to stay in a suite. Upon arrival, I had 3 towels and 3 washcloths in the room. Every day I left a note asking for maid service to leave extra ones, and they left me 1 more. Our entertainment for our vacation is usually the pool, especially on rainy days. However, the pool was so cold that we could not use it. 3 days in a row, I asked the staff to turn up the heater, and 3 days in a row I was told that some people like it colder and some like it hotter so they leave it like this. I bought a thermometer and checked the temp to find out it was a whopping 68 degrees! And the free breakfast - made to order, well, the omelets were there and I am not sure what kind they were, but it wasn't something my kids would eat. On 2 of the days, someone had let their children go down unsupervised and they had literally destroyed the bar. There was so much cocoa mix and sugar spilled all over that you couldn't put your coffee cup down to fix it. And then, when the man came to replenish the bar, he obviously was not happy by his muttering to himself and slamming coffee pots. And back to the room, as I said, it was very clean and was adequate for a couple, but it was way too small for 4 or more people. In order to put my kids in the tub, I had to squeeze in and shut the door in order to be next to the tub to wash their hair. Overall, because the pool and ammenties are important to me when I travel for vacation with my family, this was a total letdown. I would rather stay at a lesser hotel and have what will keep them entertained then to stay here and have nothing for them to do....But, as I said, the rooms were very clean and the property was very pretty. August 3, 2013
Rated 5.0 out of 5.0 by Great stay I was here for a wedding, and the staff was very helpful with information, etc. in terms of getting me to the various places I needed to be. Room - king suite - was very comfortable, and clean. All in all, a great 2 nights. August 3, 2013
Rated 2.0 out of 5.0 by Disappointed I am writing to let you know I was not pleased with my stay at the HIE in Portland. I had hoped to get a survey, but did not. The cost was about 50% more than any other HIE I've stayed at. I flew out early so didn't have breakfast. The hair dryer did not work. I was down stairs when the guy realized he forgot my wake up call. The Internet only worked when I sat at the desk, disconnected if I went 10 feet away to sit on the couch. The room was lovely, nice hot shower, a/c worked fine. I am greatly disappointed. I will not recommend this HIE to anyone else. August 1, 2013
Rated 5.0 out of 5.0 by Overall Satisfaction The room was clean. Very modern and updated. Staff was great. Thanks for a nice time July 31, 2013
Rated 5.0 out of 5.0 by No Surprises My wife and I spent a couple of days in Portland for the first time and must say it was a great experience staying at this IHG property. The staff was great and very helpful in giving us advice on where to go and what we should expect to see in our brief stay in Maine. The room was what we have come to expect from Holiday Inn and the breakfast was top notch. I would recommend this hotel to anyone. July 30, 2013
Rated 1.0 out of 5.0 by Stale cigarette smell, beds sheets not clean Room had an odor of stale cigarettes. Bed sheets were not clean. Had 5 in room so needed the advertised pull-out couch. There wasn't one! Roll away bed was unceremoniously delivered (after a visit to the front desk) by a maintenance man who didn't say a word and left it standing upright in the middle of the room. They should have made the bed. At least put it down! We left two days earlier than planned as a result. July 26, 2013
Rated 5.0 out of 5.0 by Great Clean, comfortable, friendly staff, great location. July 25, 2013
Rated 3.0 out of 5.0 by Comfortable room but poor TV reception and Internet access This was my first visit to the Holiday Inn in South Portland. I was impressed with the room layout, and the bed was very comfortable, but the cable television reception was very poor, and the programs were continually interupted due to signal loss. I was not able to acces the internet, due to unknown circumstances. I did enjoy a swim in the pool, and the staff was helpful. July 23, 2013
Rated 4.0 out of 5.0 by Comfortable, lots of room, good service Our long weekend stay was great. The suites were large and comfortable, which was perfect for those of us who travel from afar in groups... a good space to congregate and chat about our wonderful stay in Maine. The beds were clean and comfortable, I slept extremely well here. The shower pressure was PERFECT! The breakfast spread and selections were decent, completely satisfactory given that it was complimentary. I like the 24-hour availability of coffee and tea, and the lobby area is spacious and inviting. However, the rates were comparable to other area hotels that were of a higher caliber. Since it is the peak of tourist season in Maine, all of the area hotels probably raise their rates similarly. July 19, 2013
Rated 1.0 out of 5.0 by Property sorely lacks service and ammenities I have stayed at this hotel twice flying in and out of Portland. Some of the issues we ran into. 1. Business Center was down with no estimate on when it would be working again 2. Their one vending machine was not working 3. Shuttle was 50 minutes picking us up from the airport when we were told twice it was on it's way and would only be 15 min from the first time I called. It only takes maybe 5-10 min to drive from the airport. The shuttle for the HI by the bay was there and back 2 times. 4. Their were ants in our bathroom on the 6th floor. We complained to the manager but nothing was done I have stayed at several HI and this one is sorely lacking the Customer Service and amenities of the others. July 18, 2013
Rated 1.0 out of 5.0 by Less than stellar Our son was getting married and had reserved a block of rooms for wedding guests. It took forever to connect with someone to make our reservation because it had been set up so that only one person at the hotel could book the reservation. I was put on hold and transferred to in-house reservations only to have no one answer, so I got bumped to corporate reservations – which could not make the reservation because it was restricted and told me to call the same phone number I had called originally. After three go around attempts they finally put me through to a customer care representative who was able to help me make the reservation. My sister went through the same thing. My granddaughter was the flower girl in the wedding and was traveling with us. The rehearsal was to start at 3:00 in the afternoon, so I called to request an early check-in. I explained our situation of driving all day, having to go to the rehearsal, and party following, and that we would not be back to the hotel until around 9PM with a small child. I was told that due to the holiday weekend an early check in could not be guaranteed. I asked if we could do all the paperwork in the afternoon if the room was not ready so that we could just pick up the key at the desk later that night. I was told we could do the paperwork and leave our luggage and it would be in our room waiting when we got back to the hotel. We arrived at the hotel one hour before scheduled check-in time and there were no rooms ready for check-in, which was fine, but when I explained what I had been told the woman at the desk practically called me a liar. She said that we could not have been told that because it wasn't possible the way your system is set up. If there isn't a room to assign then they could not do the paperwork or accept payment. First of all, I find it very hard to believe that 3 hours after check-out time and one hour before check-in time that there were no rooms clean and ready and second, reservations can be prepaid and in some cases it is required. We finally arrived back to the hotel hot and tired, unloaded the car, took care of the paperwork, and off we went to our room to shower and go to bed. When we opened the pull out couch for my son, there was no bedding on it and none anywhere in the room, there were four of us and only three towels, and when my husband went to tuck my granddaughter in there were spots of someone’s red blood on the white comforter/blanket – so it was not a stain left after laundering. We were too tired to deal with anything else so we flipped the blanket so that the blood was tucked under the mattress rather than under our chins. You have a nice looking facility, the breakfasts were lovely, and the pool was well kept, but the staff is not accommodating and there was too much confusion. Serious attention needs to be paid to cleaning the rooms and preparing them for guests. I was very disappointed in the value of our stay for the price we paid for our room. I will not stay at the Holiday Inn Express again. July 12, 2013
Rated 3.0 out of 5.0 by Room good but some problems with amenities The room was clean and comfortable, but the hotel's wifi system could not be accessed from our room and the cable TV service went in and out. Breakfast had the basics but could use and upgrade. July 12, 2013
Rated 1.0 out of 5.0 by Lack of cleaning Stayed at this hotel from a Thursday through Sunday, room was only cleaned once (after we requested the cleaning Saturday late afternoon), was told cleaning staff was short handed. We were gone each day from 9 AM through 3 or 4 PM, room should have been cleaned each day within this period of time. AND one would think that the cleaning staff would pick up where they left off the following day to clean the rooms they didn't get to that day. Not a hotel I would return to again. July 12, 2013
Rated 3.0 out of 5.0 by recently remodeled maybe six years ago I was disappointed in the total room cleanliness as I stay at many HI properties but this one needs a makeover in the rooms....Just not the cleanest property I have stayed at and I travel for business every other week. On the HI website they advertise recently remodeled but I can tell you it has not been and they should remove that. July 7, 2013
Rated 4.0 out of 5.0 by okay Front desk although friendly, the lip ring didn't impress me much. Room was nice but I've stayed in others (HIE) just as good or better for less money. Breakfast was as good as other Holiday Inn Express but there were 2 toasters and neither one worked right. July 7, 2013
Rated 5.0 out of 5.0 by Very nice staffs and comfortable airport shuttle transportation. I'm so impressed with staffs. I'm comfortable with my room. I expect that'll be perfect if I can ride shuttle van to Maine Mall as well. But I'll come back to you again in August definitely. July 5, 2013
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