Rated 4.1 out of 5 by 226
Rated 5.0 out of 5.0 by Andrew44 na
Comfortable and convenient all area and near airport.
November 21, 2013
Rated 3.0 out of 5.0 by RunninMan69 Membership doesnt have its rewards
This was my most frustrating experience to date with Holiday Inn Express. I specifically use Holiday Inn Express for almost all of my travel room needs because it is consistently good at providing the amenities I enjoy: great value, breakfast and wifi included, and usually a good gym.
I reserved two rooms for my trip to San Francisco. My adult daughter (22 years old) was flying in from Colorado and my wife and I were flying in from Washington DC. My daughter's flight was scheduled to land a little more than an hour before mine so I called the front desk and asked if my daughter could check in early. I provided her name and my phone number for contact verification. When I arrived in SF I called my daughter and was told that the desk clerk would not allow her to check in; she had to hang out in the lobby. When I arrived I asked the clerk about this and she stated that it was their policy. We were greeted as Priority Club members, but told that this property did not offer a complimentary bottle of water, "we are working on that." Then my credit card had to be run twice; once for each room even though I booked both rooms at the same time using the same credit card. I still fail to see the logic in this stated "policy" of IHG.
Not real happy.
November 19, 2013
Rated 5.0 out of 5.0 by Maynardeast Enjoyable stay
The desk staff were friendly and very helpful. The food choices were great. The airport shuttle was so helpful.
The only thing missing was that they didn't have coffee in the lobby during the weekend, but did during the week. That didn't make sense to me or the desk person I talked to. But they told me where a close Starbucks was.
November 19, 2013
Rated 1.0 out of 5.0 by Education43 Beware of inflexible management!
There are two San Francisco Airport locations. I had a conference at the South location. My secretary (erroneously) made a reservation for my stay at the North location. (With Marriot I'm used to being able to cancel my reservation up to 5pm the same day of my scheduled stay.) I called at 8pm the night BEFORE my stay to cancel and make a new reservation at the South location. I was told by the clerk that I could not cancel after 6pm the day before, but that the manager could authorize a cancellation the next day. I called in the morning and the manager would not let me change my reservation. He offered a free voucher for the same hotel if I cancelled. (He called that a generous offer). Why would I want a free voucher at the same hotel? I have no plans to come back to that hotel; I was attending a one-time conference at the South location! The corporate office told me that each location can set its own policy and would not help me either. So, at my own cost, I had to take a taxi back and forth between the SAME hotel brand for my conference and stay. All my colleagues cannot believe the attitude and inflexibility of the manager and the hotel brand.
Also, the shower had hairs from previous customers. Yuck!
The breakfast includes cheap and unhealthy food.
November 12, 2013
Rated 4.0 out of 5.0 by Halifax52 Great staff
Nice hotel, with great people running it.
Close to airport.
November 11, 2013
Rated 5.0 out of 5.0 by wearytraveler10 Showcase perfect
As a frequent traveler and Platinum member, I've had the opportunity to visit many hotels and without doubt this one sets the standard for Holiday Inns eveywhere.
Clean and comfortable, it sparkles just like new with a military attention to detail, every inch spotless as can be. The rooms are spacious and whisper quiet with a mattress so inviting you'l never leave the bed while the staff attends to your every need, And they're nice people who you'l remember long after you leave - John, Tess, Loraine, Marion, Fran, Raj, Pravesh, Eunice, Ortencia - they keep it perfect.
And this hotel has every amenity a traveler could want right down to an automatic pancake machine that makes and rolls out pancakes at the touch of a button. Now that's a new one for me. This is a modest hotel, it's not fancy with lots of ornaments and superficial features, it delivers what matters most.
Of all the Holiday Inns, this is a showcaee model with a level of excellence other hotels can only hope to achieve. I certainly look forward to returning again soon.
November 11, 2013
Rated 3.0 out of 5.0 by LuckyLarry7 Disappointing
This was the first HI that we were not offered a bottle of water at check in and it is something that we have grown accustomed to! Breakfast ending at 9:30 is an issue for us.
November 6, 2013
Rated 4.0 out of 5.0 by Anne221 Great Staff
This is the fourth or fifth time we have stayed at this location by choice. It's a clean, nice hotel in a good location for visiting friends in Daly City. The breakfast area woman, Jackie, is the friendliest and nicest at any HIE.
This time, however, we had a problem in the room-the toilet seat hinge was broken and the seat was flopping around. We arrived late in the evening so didn't say anything that night. The next morning I spoke with the shift manager and showed him a picture of the seat. He was nice, but showed more concern for the fact that he had a maintenance person on duty that I could have called than that it was outrageous that the room had been rented in that condition. He said he would find out who had cleaned the room the day before. However, from the looks of the hinge and seat, it had probably been that way for quite a while.
We had just been on the road for 3 1/2 weeks and this was the 10th night we had stayed at an HIE. This was the first problem we had. I did leave with a bad taste in my mouth about the experience, though.
Another comment-there was no acknowledgement of our being an IHG Rewards Club member and no water or anything given which was a first from all of our HIE nights.
October 24, 2013
Rated 4.0 out of 5.0 by Allynh Where's the Net?
We could get Internet access in the lobby but NOT in our room. The tech tried and tried and then had to give up.
The other problem was that the shuttle to the airport was late. ...easily 15 minutes late. We had enough time, but some people on the shuttle were upset.
I hope these were temporary lapses. We stayed at the motel in July, and everything was fine.
October 22, 2013
Rated 3.0 out of 5.0 by Gjsboston Just ok - nothing more
I was in SF for business and with the hotels in town at such high pricing I decided to stay here. It was not bad, fair only. My biggest problem was with the breakfast - nothing healthy at all to eat. The nearest thing to health was a banana - and that is stretching it a bit. Also the gym is very poor and with so few equipment pieces there was always a long line even at 05:00am.
October 21, 2013
Rated 1.0 out of 5.0 by ruinedvacationer beware of the night desk clerk that over charges your credit card and the manager that does not answer your calls and avoids you
My spouse and I used to enjoy staying at Holiday Inn Express @ SFO South Blvd. until our recent stay on 10-11-13.
The night desk clerk upon checking us in made several errors in charging my credit card, racking up holds on the card because he had hit the limit and because I have fraud protection my card was frozen for 48hrs. The manager was no bargain either. I was given his email address which was a bogus email and every day that I went to the front desk the manager was never there.
We do not recommend this Holiday Express Inn to anyone unless you enjoy your vacation being ruined.
October 20, 2013
Rated 4.0 out of 5.0 by Cobweb409 Stay in October.
Service met and exceeded my expectations except for a problem with the pancake machine at breakfast. Conveniently located next to McDonalds for a late night snack. Easy to get to airport.
October 20, 2013
Rated 1.0 out of 5.0 by Disappointed9 Overpriced hotel with poor service
Check in experience ruined an otherwise great vacation. Staff was curt, rude and unco-operative. Try the hotel down the road
October 19, 2013
Rated 5.0 out of 5.0 by Mary1982 Love this place!
This hotel was perfect for our weekend in San Fran. There is a free shuttle that runs to and from the airport every 30 minutes, so it is very easy to catch your flight. You can also take the shuttle to the airport, and catch the BART (subway system) to downtown San Fran for some sightseeing. The free breakfast is what you would typically expect for free breakfast. Coffee, toast, bagels, eggs, cinnamon rolls, etc...If you dont want free breakfast, there is an IHOP across the street. I cant say enough about how comfortable the beds are in this hotel. I slept like I sleep at home. Sooooo comfortable!! The rooms are clean, and the service is friendly. The woman at the front desk was so nice and helped us learn the public transit system so we could get around. If you are going to watch the 49ers please read: The Best Western Across the street has a round-trip shuttle for $20 per person to and from Candlestick Park. They take you on a charter bus. Sounds like a lot of money, right? Its not. Your cab ride will cost you at least 50 bucks each way. Take the shuttle. But get there early to board because we saw some people with tickets get a refund because there werent any seats left. All in all, this is a great hotel at a great price. We booked our rooms about 4 months in advance and only paid $125 a night. Not bad for such a nice hotel!
October 18, 2013
Rated 5.0 out of 5.0 by Rich007 NICE CLEAN ROOMS
Frankly, we picked this hotel because it had the least expensive rooms and a hot breakfast included. However, it turned out to be even better than we expected. Very clean rooms, polite and helpful staff and a good, hot breakfast every morning. The reliable airport shuttle was also a plus. I would certainly recommend this hotel and I will stay here again on my next visit to San Francisco.
October 17, 2013
Rated 5.0 out of 5.0 by Red61 Good Value
Our stay was pleasant and the staff was very friendly.
October 17, 2013
Rated 5.0 out of 5.0 by heather7407 Loved it!
Never disappointed with a Holiday Inn or Holiday Inn express. SO clean and nice. Great location close to airport.
October 16, 2013
Rated 5.0 out of 5.0 by muirland breakfast
Need to have sugar free syrup available for diabetics.
Orange juice and other juices were so very watered down.
Didn't even look like oj.
October 15, 2013
Rated 5.0 out of 5.0 by MNGirl1969 Good experience - very happy
I came in for a conference and was very happy with the bed, the quietness of the hotel and their approach to any request that I made.
Breakfasts were just the ticket before a long day at the conference and the hotel was silent so I got a good night's sleep all 3 days I stayed.
October 8, 2013
Rated 2.0 out of 5.0 by biztalk The details
Two things brought my scores down; I called from the airport to inquire about a shuttle and when they answered they didn't even say hello - just stuck me on hold. Then hung up on me without answering my call. Then I sat a wake-up call for 6:30 and they rang me at 5:30; an hour of much needed sleep I'll never get back. And the coffee pot didn't work.
October 7, 2013
Rated 3.0 out of 5.0 by Will83 Good stay before early flight home
We stayed here on our way back from a vacation since we had an early flight out of the airport. Overall this was a nice hotel with easy access to the airport. However, the $10/night fee to park a car on their surface lot seemed pretty unnecessary. I was also disappointing in the fact there was no coffee/breakfast options available if you have to check out before 7am. Most competing hotel chains offer this.
October 2, 2013
Rated 5.0 out of 5.0 by Trident617 One night stopover
Like a lot of people, we were staying for 1 night there to catch an early flight. The check-in was flawless, the room was very clean and the bed was comfortable. Used the business area to print out the boarding passes with no problems. Had a little breakfast while we waited for the on time shuttle to the airport.
Love it when a plan comes together!
October 1, 2013
Rated 4.0 out of 5.0 by Sensasian Quick stay before flight
Flying through SFO (working in San Jose). Nice hotel with easy access to airport/gas station/costco.
Rooms seem newly renovated.
September 27, 2013
Rated 5.0 out of 5.0 by Lee4 Great hotel
Stayed here for one night before an early morning flight to New York.Check in was quick and there is an excellent shuttle service to the airport.Our room was fantastic and we wished we could have taken advantage of the facilities for longer.Thoroughly recommend this hotel and wouldn't hesitate staying here again.
September 27, 2013
Rated 5.0 out of 5.0 by VOL68 Great hotel at a comparable price for area.
Enjoyed one night stay prior to departure at SFO. Convenient to U.S. 101, car rental return, restaurants, convenience stores and gas. Minor issue with vending machine - Taken care of immediately. Shuttle to SFO was right on time.
September 22, 2013
Rated 5.0 out of 5.0 by RetiredJean Clean and Welcoming
Holiday Inn Express is uping their standards. This San Francisco-Airport North location makes a fantastic impression as soon as you walk in the door. Clean, modern, welcoming. The rooms are large and include current decor and linens. The bathroom is fresh and clean. We didn't get to see the breakfast buffet since we took the 4:30 am free shuttle to the airport. Great airport location. Ten minutes drive if the traffic is good. The front desk staff also recommended and called a taxi to get our group of 4 to Pier 39. The cost was $60 going to the Pier due to heavy traffic but only $45 coming back to the hotel with lighter traffic. Worth every penny.
September 21, 2013
Rated 5.0 out of 5.0 by chris121 Easy to get to airport
nice clean rooms, also have a fridge and microwave. Staff was helpful with driving directions for the area. The shuttle service was very convenient. They were on time and extra shuttle was made available when a large group needed to get to the Airport early in the morning. Would definitely stay here again. Unfortunately we had to leave before breakfast was served at 6:30 am. Perhaps some muffins or something could have been set out with the coffee.
September 19, 2013
Rated 5.0 out of 5.0 by ChandraP Comfortable stay and good breakfast
Stayed two nights with family and was very comfortable.
September 18, 2013
Rated 5.0 out of 5.0 by wearytraveler10 Immaculate, whisper quiet and incredibly comfortable !
Immaculate, whisper quiet and incredibly comfortable!.
It takes only a few words to sum up the quality of this hotel.
I have to travel for medical treatment so I've have been to many hotels, It's extremely rare that I find one so exceptional in every category.
If rest is what you need, you'l have it because you'l hear no road noise, planes, or slamming doors, nothing but silence despite its proximity (and convenience) to the airport. Clean and spotless in
every detail, this hotel is maintained to perfection .The rooms are immaculate including the breakfast area, fitness center and pool. The hotel is well insulated so the temperature is always comfort-
able, it's seldom necessary to run the ac or heat.
They have everything you could possibly need, wi fi, refrigerator, microwave, 300 channel cable tv, business center, and conference room
But above all, the hotel staff - they're nice people, anxious to help you in every way from the housekeeping dept to the front desk to the management. Everyone works together to make sure you will be more than satisfied.
It's an easy choice for me!. When I come to San Francisco, this is where I will stay,
September 8, 2013
Rated 2.0 out of 5.0 by iafipas sofa bed
PLEASE... THE SOFA BED IS IMPOSSIBLE TO SLEEP !!!!
September 2, 2013