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Rated 4.1 out of 5 by 238 reviewers.
Rated 5.0 out of 5.0 by Good experience - very happy I came in for a conference and was very happy with the bed, the quietness of the hotel and their approach to any request that I made. Breakfasts were just the ticket before a long day at the conference and the hotel was silent so I got a good night's sleep all 3 days I stayed. Thanks! October 8, 2013
Rated 2.0 out of 5.0 by The details Two things brought my scores down; I called from the airport to inquire about a shuttle and when they answered they didn't even say hello - just stuck me on hold. Then hung up on me without answering my call. Then I sat a wake-up call for 6:30 and they rang me at 5:30; an hour of much needed sleep I'll never get back. And the coffee pot didn't work. October 7, 2013
Rated 3.0 out of 5.0 by Good stay before early flight home We stayed here on our way back from a vacation since we had an early flight out of the airport. Overall this was a nice hotel with easy access to the airport. However, the $10/night fee to park a car on their surface lot seemed pretty unnecessary. I was also disappointing in the fact there was no coffee/breakfast options available if you have to check out before 7am. Most competing hotel chains offer this. October 2, 2013
Rated 5.0 out of 5.0 by One night stopover Like a lot of people, we were staying for 1 night there to catch an early flight. The check-in was flawless, the room was very clean and the bed was comfortable. Used the business area to print out the boarding passes with no problems. Had a little breakfast while we waited for the on time shuttle to the airport. Love it when a plan comes together! October 1, 2013
Rated 4.0 out of 5.0 by Quick stay before flight Flying through SFO (working in San Jose). Nice hotel with easy access to airport/gas station/costco. Rooms seem newly renovated. September 27, 2013
Rated 5.0 out of 5.0 by Great hotel Stayed here for one night before an early morning flight to New York.Check in was quick and there is an excellent shuttle service to the airport.Our room was fantastic and we wished we could have taken advantage of the facilities for longer.Thoroughly recommend this hotel and wouldn't hesitate staying here again. September 27, 2013
Rated 5.0 out of 5.0 by Great hotel at a comparable price for area. Enjoyed one night stay prior to departure at SFO. Convenient to U.S. 101, car rental return, restaurants, convenience stores and gas. Minor issue with vending machine - Taken care of immediately. Shuttle to SFO was right on time. September 22, 2013
Rated 5.0 out of 5.0 by Clean and Welcoming Holiday Inn Express is uping their standards. This San Francisco-Airport North location makes a fantastic impression as soon as you walk in the door. Clean, modern, welcoming. The rooms are large and include current decor and linens. The bathroom is fresh and clean. We didn't get to see the breakfast buffet since we took the 4:30 am free shuttle to the airport. Great airport location. Ten minutes drive if the traffic is good. The front desk staff also recommended and called a taxi to get our group of 4 to Pier 39. The cost was $60 going to the Pier due to heavy traffic but only $45 coming back to the hotel with lighter traffic. Worth every penny. September 21, 2013
Rated 5.0 out of 5.0 by Easy to get to airport nice clean rooms, also have a fridge and microwave. Staff was helpful with driving directions for the area. The shuttle service was very convenient. They were on time and extra shuttle was made available when a large group needed to get to the Airport early in the morning. Would definitely stay here again. Unfortunately we had to leave before breakfast was served at 6:30 am. Perhaps some muffins or something could have been set out with the coffee. September 19, 2013
Rated 5.0 out of 5.0 by Comfortable stay and good breakfast Stayed two nights with family and was very comfortable. September 18, 2013
Rated 5.0 out of 5.0 by Immaculate, whisper quiet and incredibly comfortable ! Immaculate, whisper quiet and incredibly comfortable!. It takes only a few words to sum up the quality of this hotel. I have to travel for medical treatment so I've have been to many hotels, It's extremely rare that I find one so exceptional in every category. If rest is what you need, you'l have it because you'l hear no road noise, planes, or slamming doors, nothing but silence despite its proximity (and convenience) to the airport. Clean and spotless in every detail, this hotel is maintained to perfection .The rooms are immaculate including the breakfast area, fitness center and pool. The hotel is well insulated so the temperature is always comfort- able, it's seldom necessary to run the ac or heat. They have everything you could possibly need, wi fi, refrigerator, microwave, 300 channel cable tv, business center, and conference room But above all, the hotel staff - they're nice people, anxious to help you in every way from the housekeeping dept to the front desk to the management. Everyone works together to make sure you will be more than satisfied. It's an easy choice for me!. When I come to San Francisco, this is where I will stay, September 8, 2013
Rated 2.0 out of 5.0 by sofa bed PLEASE... THE SOFA BED IS IMPOSSIBLE TO SLEEP !!!! September 2, 2013
Rated 5.0 out of 5.0 by Clean, spacious, comfortable bed, and reasonable! I would definitely stay here again! The room was everything I hoped it would be and much larger than I expected. Great value. September 1, 2013
Rated 1.0 out of 5.0 by Front desk customer sevice On arriving there was one couple in front of us (fine so far) front desk worker was "chatting" him up, while still waiting on them the phone rang, she interrupted her checking them in to take the call that took a few minutes #no "could you please hold"# #why do phone calls take priority over customers standing in line? I was there first but the caller was waited on first#. Then when we checked in, no acknowledgement that I was Gold priority member. Also, we asked to borrow a corkscrew #knowing that there would not be one in the room, which was no problem# and we were told they didn't have one #this is a San Francisco Hotel, near one of the worlds most famous wine regions is it not?# but I could drive to a nearby Walgreens #by going back out on the service road, take this highway to that highway, etc#. We just drove over 3 hours, had brought back a bottle of wine, which we wanted to enjoy, but now we had to check our luggage #had planned on carry-on#. We have stayed here before, but will choose another hotel next time. The room and location were good, but the front desk service is the reason we will not be returning. August 31, 2013
Rated 2.0 out of 5.0 Cheapest around SFO Cheapest around SFO, but ... Surprise, there is an additional $9.95 a day charge to park your vehicle in the parking lot of a Holiday EXPRESS! I stayed 3 nights. First night no coffee in room (didn't notice it until going to bed.) Second night was fine. Third night only had decaf. No Gold Member gift. No coffee in the lobby on weekends. Rooms were very clean. No pool but an excellent jacuzzi. This Express just has "location" going for it - that's all. August 29, 2013
Rated 1.0 out of 5.0 by Unhelpful The bed was fine the cleaning was poor and did not clean the second day of my stay until after 3. The manager was not friendly and there was no gold member binifits like at other holidayinns I will not be returning. August 23, 2013
Rated 5.0 out of 5.0 by Nice, updated hotel near airport Nice and updated. Extremely comfy bed and large room (still wondering what kind of bed it was and where I can buy one!). Was only there a few hours to sleep and then left too early to have breakfast, but most HI Express breakfasts are the same and very mediocre (but free!). I left the fan running all night on the A/C unit so didn't hear planes at all - and I'm a light sleeper. My co-worker did complain of plane noise, so I'd suggest running the fan as I did. Convenient location for early a.m. flights. A tad pricey for a HI Express, but that is San Fran. August 23, 2013
Rated 5.0 out of 5.0 by Great front desk service and clean room We chose this hotel because it was close to the airport. It is extremely convenient to get to from the airport, which made arriving and departing very smooth. There's a wonderful shuttle to the airport that is clean and on time. Being an "Express" hotel, it didn't have any luxuries, but for a 4-day stay while in town for an event, the luxuries aren't necessary. The room was clean, and the cleaning staff did a thorough job every day. We were able to maintain a comfortable temperature with the in-room thermostat. And the breakfast bar was so extensive that it had something for everyone in my family, even me, and I'm a vegan. The people staffing the breakfast bar were very efficient and kept the area well-stocked and clean through the entire breakfast period. The front desk staff was very friendly and very helpful. Overall, our stay in the hotel was very pleasant, and a positive experience. I would recommend this hotel to anyone. August 17, 2013
Rated 4.0 out of 5.0 by One night stay Had early flight from SFO airport.Just needed to sleep. Too early departure to check out breakfast. August 16, 2013
Rated 4.0 out of 5.0 by Nice hotel A very nice hotel, the room was great. All hotels could be and should be providing better WIFI service for business travellers and the connected public. Just saying...... August 16, 2013
Rated 3.0 out of 5.0 by Comfortable bed and nice facilities (microwave, laundry machines) Travel light & easy, and comfortable bed and ambient . Plenty of parking space and ease of access to airport and toll roads. August 16, 2013
Rated 4.0 out of 5.0 by Great Place to Rest during Layovers As confusing as the name and address were when catching the shuttle (HIE North on South Blvd), this property delivered. Check in by the manager was quick and professional. The rooms were clean and the beds were comfy. While a free breakfast is a bonus, I have a real problem with the amount of waste generated by these breakfasts. At least this HIE property did not use styrofoam plates! Breakfast choices are a carb-lovers dream. We were provided a shuttle service schedule which was very helpful. August 5, 2013
Rated 5.0 out of 5.0 by Friendly Staff - Nice Rooms The property is very nice with a friendly staff and comfortable, clean, updated rooms. Free airport shuttle service approximately every quarter hour or so. Even though the property is very near the airport it is nearly impossible to hear the air traffic in your room. August 2, 2013
Rated 5.0 out of 5.0 by Comfortable clean room Quiet and nicely furnished room and hotel. Business area very nice. Exercise room great. Breakfast choices were always good. Stayed 5 nights... room always clean, spotless, and bed made perfectly on return each evening. Very easy drive from rental car area at the airport. Easy 3 min. drive to drop off the rental car. Lots of restaurants and a large mall in the area. McDonalds next door! Easy drive in to the city... various routes. Value... room great... parking fee not appreciated. Had a great stay. July 28, 2013
Rated 4.0 out of 5.0 by Convenient & quick to airport but... ...disappointed that we had to pay a parking fee at the hotel. The best place when returning a rental car & catching a flight. July 22, 2013
Rated 4.0 out of 5.0 by Clean hotel, comfortable bed, great services Good value. We had a party of 9 with 4 rooms for our stay. All the rooms were clean and comfortable. Highly recommend it and will stay here again on our future stay in San Francisco July 19, 2013
Rated 1.0 out of 5.0 by Don't do the extra tour package I had reserved the combo tour stay that was advertised as one of the choices for this hotel. When I checked in and asked the desk clerk about it, she acted like I had two heads, was completely unaware that they even offered such a package. After I insisted this is what I had purchased she did have someone call me with the time the bus would pick us up. Now we get to the tour company and was charged an additional $140 for the tour. When I got back and explained this to the front desk, she said there was nothing she could do about it and to bring it up to the tour company, not her problem. Of course no manager on duty, and was given a card to call Raj, after several calls he finally called me back and told me he had talked to the tour company and they would be crediting my credit card, this has not happened. I left him another message yesterday and no reply, so tonight I called my card company. This has really been a disappointing experience from a Holiday Inn. July 16, 2013
Rated 5.0 out of 5.0 by Great room. Comfortable bed, clean room, nice bathroom, nice sitting area. Very spacious. July 15, 2013
Rated 4.0 out of 5.0 by Convenient for Airport Travel Clean, though not very sizable room for four people. Good breakfast with friendly staff. Check-in process was a bit lengthy, as they had five people in line to check in in the late afternoon, but only had one person manning the desk. July 13, 2013
Rated 4.0 out of 5.0 by Cozy place near the SFO I was traveling with my parents who were on their first visit to San Francisco. The check in was smooth though I had to remind the hotel about my Platinum Elite Status with IHG and I was duly upgraded to a Suite that was very comfortable for a party of three with full pantry and two separate bathrooms. No goodies were offered though for IHG rewards status. Overall, our stay was comfortable. Their shuttle service is reliable and the breakfast is standard for a Holiday Inn Express. The location has a McDonald's next door and a Costco at 5 minutes walking distance. July 12, 2013
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