English
Southampton M27, Jct.7
Book online or call:
1 888 HOLIDAY (1 888 465 4329)
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Hotel Contact Information
Hotel Front Desk: 44-2380-606060
Hotel Fax: 44-2380-606050
Hotel Fax: 44-2380-606050
Rated 4.1 out of 5 by 105
reviewers.
Rated 4.0 out of 5.0 by Harvey123 Birthday
Good welcome on arrival. Breakfast a bit chaotic. Clean and well maintained bedroom. Would stay again
May 6, 2013
Rated 5.0 out of 5.0 by Golferhopeful Excellent service
Very friendly at reception. A good basic room; excellent shower.
Breakfast better than most HI Inn Express and excellent at the overall price.
Highly commended for stopover
May 5, 2013
Rated 2.0 out of 5.0 by Astra1 Poor Mobile Phone Reception
Pleasant place to stay, staff very helpful, unfortunately the mobile phone reception is very poor to none existent making it difficult to keep in touch with family and friends.
May 4, 2013
Rated 5.0 out of 5.0 by travelsue Very good place if you have to be away from home
I stay here each week and the staff are so helpful, polite and attentive. Easy to relax in the room as more spacious than some places. Always a clean room with friendly cleaning staff. Food good and plenty of choice for breakfast. Within a mile there are retail outlets and places to eat. A definite gold star.
May 1, 2013
Rated 5.0 out of 5.0 by rodfire pre cruise stay
have stayed at hol inn express this year and last year, and will no hesitation in staying each time in southamton. we stayed last week prior to having a cruise , and the service recieved is first class. great location, good parking, and great rooms with very good value.
April 30, 2013
Rated 2.0 out of 5.0 by pfiguy Cannot use for business
Unfortunately, I've had repeated problems at this hotel with phone reception and wifi connection which makes it impossible for me to work here and hence stay here in future. I'm afraid I will also be recommending that none of my 500 employees stay here for this reason until I am assured that the problems are fixed. I did 'complain' to reception about the wifi and eventually, on this occasion, it did improve after the server was reset. However, when I called the same receptionist later to order some food for pick up she seemed to retaliate by refusing to take my order and call me when the food was ready for pick up...this has always been the norm here in the past...always! She denied this was the norm and said she had worked there 'for years.' The bar maid actually apologised for her co-workers attitude later. Unacceptable.
April 30, 2013
Rated 5.0 out of 5.0 by Dippy Location
Location great for us .... Very clean hotel ..... Breakfast very good
April 28, 2013
Rated 3.0 out of 5.0 by trev1995 Staff cant cope with customer influx
This place gets very busy, especially during breakfast and checking in during the afternoon. Not the fastest most pro active staff members to be honest. Annoyingly they also allow people to park anywhere and this causes other people to be blocked in who want to leave. OK hotel but just need to up their pace a bit
April 28, 2013
Rated 2.0 out of 5.0 by Louise1 Filthy breakfast area and screaming kids
I have stayed before at this hotel, but never previously had to queue so long for breakfast, nor has the breakfast area been so filthy. The waitresses simply swept all the crumbs and mess onto the carpet so the cleaners could hoover it up, so you had to eat breakfast surrounded by crumbs/crusts on the floor. Even the cloth used by the waitress to wipe the tables was filthy.
Admittedly it was a bank holiday and naturally we expected there to be some children in the hotel, but we were awoken both mornings by kids screaming down the corridoor. Whilst we could not blame the hotel for that, it added to the poor experience. My sister found it so unpleasant, she checked out a day early. We will not be staying in this hotel again and would rather spend a bit more money for a quiet and clean hotel.
April 28, 2013
Rated 5.0 out of 5.0 by OfficerWiggam very good clean and relaxing place to stay
Really pleased with this hotel. Tucked away. Modern, clean building with all facilities. Good food and service. Happy stay there. Don't go visiting any local pubs and places though as they were local only pubs if you know what I mean. There are good shopping centres nearby if you want to shop or eat out.
April 26, 2013
Rated 4.0 out of 5.0 by Jackal77 Good but small family room
Was a good quality hotel in a good location. The only downside was the size of the family room which was alot smaller than other hotels similar in price.
April 24, 2013
Rated 2.0 out of 5.0 some issues that affected our stay
we visited this hotel whilst taking our daughter to peppa pig world, we travelled down the 4 hour trip and checked in at around half ten, the hotel is excellent with very clean modern rooms, loved the fact the beds in the family room were all made up for us and the breakfast was very nice as well however when we booked we were never told that a £50 security deposit would be taken and this was not explained to us when we checked in that evening we were asked to sign a piece of paper which was again never explained to us what we were signing for an assumed it was for the room key we paid for our room and went to bed, we checked our bank account the next day and 63 for the room had left our account plus another 50, if we had not checked our bank we would never have been told this!!! we are still waiting three days later for this money to come back to us after being promised by reception it would be cancelled straight away returning our funds, such a shame as the hotel was really good but just very very poor staff we will not be staying here again because of this and if it was not for seperate funds we would not have been able to go to peppa pig world with our daughter for her birthday..PLEASE SORT THIS OUT FOR OTHER GUESTS!!
April 23, 2013
Rated 5.0 out of 5.0 by shaun54 Another great stay
Been staying at this hotel for a number of years now on business and still I find the standards very high.
I have stayed at many hotels yet this Holiday Express Hotel still to me as one of the best I've stay. Staff are always very welcoming, decoration is faultless and food always to a high level.
Really nice to see the owners and staff of this hotel still understanding there customers needs.
April 22, 2013
Rated 5.0 out of 5.0 by Robbie24 Never a Problem.
Spotlessly clean, excellent staff who deal with your stay in an efficient and profesional way and if you are lucky enough to get Louise to check you in at reception your stay starts with a smile to be remembered.
Never a problem anytime I have stayed. l
April 16, 2013
Rated 5.0 out of 5.0 by stewen Great Stay, comfortable, and a relaxing atmosphere!
Good hotel for the location, next to cricket ground, and also not too far away from the docks at Southampton so we stayed there before going on a crusie holiday .Nice evening meal and excellent breakfast.will stay again.
April 16, 2013
Rated 5.0 out of 5.0 great location and fantastic value
we stayed prior to going on a cruise. the hotel was easy to find, short drive to cruise terminal. great hotel with good service, typical breakfast choice and fantastic value. would definitely stay again.
April 14, 2013
Rated 5.0 out of 5.0 by Becky333 Comfortable bed and lovely food.
We had a very comfortable and relaxing evening with a lovely meal, followed by a good breakfast the following morning. We stayed here after a day out at Peppa Pig World with our little girl. It was a very easy drive from the theme park and we would definitely stay here again.
April 9, 2013
Rated 5.0 out of 5.0 by Jackie47 Great for a mini-break
Reception staff efficient and friendly. We had a lovely meal in the hotel restaurant. Room was clean and had everything you needed. Breakfast had lots of choices.
April 9, 2013
Rated 1.0 out of 5.0 by Philip1953 not a place i would stay at again
From the time i arrived, and spoke to your receptionist, Tara, i knew i should have booked another place to stay at, more a less forced to give my credit card for services that i said i wouldn't require, she said it wouldn't be used if i didn't buy anything, i myself knew i wouldn't, if i did i use cash, for 2 night prior to staying here we stayed at Holiday inn west quay, Southampton, never was i asked for my credit card. Then there was no soap in the shower, had to put our hand to the basin dispenser, at least 5 minutes to get any hot water in the basin in the morning, what a waste of Water, we use mobile phones, only way to get a signal was to wave the phone high up to the window, no free paper.
NO next time i come to Southampton i will use the Holiday inn at west quay, we were treated as a hotel guest should be, with respect. I was offered a morning free paper,
April 8, 2013
Rated 4.0 out of 5.0 by Pikd Comfortable and good food.
Only stayed one night but comfortable room and good shower. We had the steak for dinner which was cooked as we had requested. The bar range was very limited both for alcoholic and nonalchoholic drinks. Breakfast was good and self service meant we could have as much as we wanted.
April 8, 2013
Rated 1.0 out of 5.0 by NeverAgainHolidayInn Avoid this dump. Find somewhere with character
OK for room only if you can gain a cheap rate <£50/night.
Breakfast was a joke. Queuing for fat sausages and rubber scrambled egg. No bacon. Tasteless croissants. Horrible coffee from a dirty machine.
Down-market in all respects.
Do read the terms and conditions and guidelines for leaving feedback - almost threatening - I doubt these comments will be visible for long.
April 5, 2013
Rated 5.0 out of 5.0 by clivo1412 comfortable, clean and good service
We stayed one night and had a great night slleep in a nice clean double room. The breakfast was fine and the staff vety helpful, plenty of parking too. Would stay here again and would recommend for a one or two night stay. Ideal for the cricket at the Ageas Bowl.
April 5, 2013
Rated 5.0 out of 5.0 by Hoges HIE Southampton M27, Junction 7
I'm a fan of the Holiday Inn Express product and this hotel is one of my favourites.
Staff are great, and this is is one HIE where I can really recommend the choice and quality of the dinner menu.
We will be visiting the area regularly for the foreseeable future and this hotel will always be our first choice.
April 4, 2013
Rated 4.0 out of 5.0 by Evo01 Nice Stay
I have recently been staying at this location quite frequently. I have found the hotel to be a quite & relaxing place in general. A good place to stay after travelling or a days business. Though there are some rooms that are affected by noise from some of the hotels equipment.
I have found the staff to be extremely helpful & efficient in doing there work. if there is a concern or a problem they go out of their way to help. My one minor issue is they do not recognise frequent customers.
April 4, 2013
Rated 5.0 out of 5.0 by raygee67 welcoming hotel
found that the hotel lived up to all the standard of all Holiday inns-absolutely spotless. Very good value highly recommended
April 2, 2013
Rated 5.0 out of 5.0 by robclare1976 fantastic staff
our stay was over a weekend with our 3 children. great location and super friendly staff. breakfast was fab. we will be back
March 25, 2013
Rated 5.0 out of 5.0 by Wendy123 Room size
Room was a little small for a family with a cot when using the sofa bed.
March 24, 2013
Rated 5.0 out of 5.0 by Macley Great service!!!!
I enjoyed my time staying at Holiday Inn. Will definitely use them again many times. Highly recommend..!
March 23, 2013
Rated 5.0 out of 5.0 by Nanny1847 Excellent value for the money, will definitely stay again.
Directions were easy to follow and the location was perfect for our needs. Very surprised at the standard of accommodation for the price, it was exactly as shown on the web page.
March 23, 2013
Rated 2.0 out of 5.0 by Arielta Avoid
This hotel provided one of the worst experiences ever. Nothing complimentary for Platinum members, small rooms and no cell-pone reception. In order to get any signal, guests are required to go out of the building.
Avoid!
March 20, 2013
