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Rated 4.1 out of 5 by 499 reviewers.
Rated 4.0 out of 5.0 by Efficient staff, well run and clean This hotel is extremely well managed which is apparent by the friendliness and efficiency of its staff. July 22, 2014
Rated 4.0 out of 5.0 by Great stay for a reasonable price A nice stay that suited our family. The closeness to M27 made it easy to reach other places in the area that we wanted to see. July 21, 2014
Rated 5.0 out of 5.0 by Top class service A great stay, very impressed! The staff were fantastic. We took our 2 very small children & they were very accommodating. The rooms were lovely and everywhere was immaculate. The only thing that let it down was the breakfast. A bit disappointing & I felt a little rushed with little help when we asked. Overall though a very impressive stay July 20, 2014
Rated 5.0 out of 5.0 by room lovely and clean, staff really good and friendly have stayed here several times before, and had a lovely time. .very relaxing and good location , . really good value for money , and always first choice of hotel to stay when visiting southamton. great staff and very helpful. well done everyone. July 20, 2014
Rated 3.0 out of 5.0 by Not impressed this time! Bad weather before we arrived so there must have been a lot of rain on the roof that dripped onto the lobby roof, 1 floor high, from the main roof, 4 or five floors high, all night! We were half the hotel away and it was like water torture all night! Asked if Gluten Free bread was avaliable, always has been a simple request, but the next morning the kitchen had none. After a short wait the waiter came over and asked me if I still wanted it becase he would have to go all the way to Asda to get some and they were really busy! To which, as a polite Brit I said no its ok and ended up with bacon and beans as entire rest of breakfast is unsuitable for a Gluten/Lactose intolerant. Usually very impressed with Holiday Inn Express but Southampton M27 NOT! Queues at reception desk so long we gave up trying to mention issues! July 20, 2014
Rated 4.0 out of 5.0 by Decent ferry stop rooms clean but basic. Hairdryer very old, take your own. Bathroom clean and shower worked. No bath in our room. Breakfast usual stuff, not a great choice. Restaurant nicely cooked but a bit pricey. overall, ok but not for long. July 19, 2014
Rated 5.0 out of 5.0 by Impressive Very impressed with the nights stay. Everything we needed in the room, milk available at the bar for the toddler, very friendly staff, thank you all. Maybe take a look at how the breakfast is served, queues very long. We were 2 adults and 2 children, I watched kids while first adult collected breakie for her and kids when I eventually got back to table with my breakie they were all finished and ready to leave, felt I had to then rush with my breakie......although it was very good. July 17, 2014
Rated 4.0 out of 5.0 by Overnight Night Stay Before Your Ferry from Portsmouth? Excellent stop off before heading to Portsmouth for the two night ferry to Bilbao. We were heading to Spain with our van fulll of furniture. Just minutes from the M27 but in a quiet location. Plenty of secure parking space for those oversize vans. Ours was 6 metres long. Friendly, helpful and attentive staff. Cleanliness excellent. Good sized tastefully furnished rooms. Good value for money. Congratulations to the Manager to us it seemed like a well run team. This is our third stay and would be our choice if we stayed in the area again. July 17, 2014
Rated 4.0 out of 5.0 by A good cost effective stay We have used this hotel at least three times over the past couple of years. We have always found the staff to be very polite and efficient The rooms are of a good size, clean and comfortable, but I must say they are look a little warn around the edges. We were warned about the breakfasts being busy and took the hotels advice to eat later, but even doing this the queue was still out to the reception. This could be resolved somewhat by moving the tea and coffee machine to the other side of the dining room. Saying this the food was of good quality and plenty of it. The staff done a Stirling job of keeping the food coming, the tables cleared and the guests happy. Overall I would stay again, but not at a summer weekend. July 16, 2014
Rated 4.0 out of 5.0 by Good comfortable stay A comfortable stay, but had to stand queueing for half an hour for breakfast! The room was clean and adequate for our needs. July 16, 2014
Rated 4.0 out of 5.0 by Splendid for an overnight stay This was perfect for an overnight stay for myself and wife. Our only concern was that we stayed twice within a few weeks and on the second occasion had to pay £20 extra for the same facilities. July 15, 2014
Rated 2.0 out of 5.0 by Convenient location for cricket ground We have used this hotel before without problem. This tim however e had problems checking in even though we had prepaid. We were then allocated rooms in separate wings of the hotel despite asking for rooms close togther (we were staying with friends we hadn't seen for some while) Breakfast was chaotic - no cups or plates. Hopefully they were just having a bad day July 15, 2014
Rated 3.0 out of 5.0 by Bring the right card Make sure when checking in you have the card you booked with, we had to wait 40 mins to check in whilst the booking in staff would not allow another card to be used to guarantee any extras that might be incurred. Somebody had to travel to their house, photocopy the card and send it via email. They then decided as it was on the phone it wasn't good enough, so were asked to email the hotel with it. Supposing this had been booked as a present for someone are they supposed to take that person's card? July 15, 2014
Rated 5.0 out of 5.0 by Welcoming and friendly An enjoyable stay was made even better by the friendly attitude of the staff. Very clean accommodation. We ate in the hotel restaraunt on both evenings and felt the menu offered good quality and good value. July 14, 2014
Rated 4.0 out of 5.0 by Modern and fresh looking hotel Good hotel, which does the job for an overnight stop over. Room was clean, tidy and fresh looking, shame in didn't have a bath though. Dining area was fine, recommend getting down to breakfast when it opens. I got their at 06:30 and it was fine. By the time I left at 7ish it was starting to get a bit chaotic. The one thing that I found I bit tricky (if you are staying by yourself) is when you have to go and order your dinner you have to give a table number, however you may get back to your table to find someone else sitting their. Some sort of 'table taken' card would be very useful. I personally took the actual table number token. July 13, 2014
Rated 4.0 out of 5.0 by Excellent stop over option Really nice comfy hotel perfectly located for the south coast and new forest. Comfy beds, good shower, excellent friendly staff. July 13, 2014
Rated 3.0 out of 5.0 by Convenient for Cricket Two night stay to watch three days cricket at the Aegas Bowl. July 12, 2014
Rated 3.0 out of 5.0 by Positive Feedback - Visitors Parking should be created as many who visit the bar take up parking spaces which should be for guests to load and of load luggage easier. - Bar guests should not be allowed to sit around the entrance boozing!!!!!!!Nice first appearance!!!!!!! - Due to some rooms being quite a distance from the elevators a porter service should be used!!!!!!!!!!!!!! July 11, 2014
Rated 3.0 out of 5.0 by Fine for adults, not so much for kids Fine for adults, not so much for kids. Pretty standard hotel though. July 11, 2014
Rated 4.0 out of 5.0 by Surprised! Great location and great value with breakfast and parking included in the price July 9, 2014
Rated 3.0 out of 5.0 by Slept very well The room was very comfortable, but that is as far as it goes for me. Not impressed with dining facility. July 9, 2014
Rated 5.0 out of 5.0 by overall experience stayed here whilst visiting peppa pig world with our two young children, could not thought the helpful staff and the overall stay at the hotel, the variety of food on display at breakfast was more than anyone could desire, will definately be returning here when we revisit ppw later in the year for our boys birthday, many thanks to all that made are stay memorable July 8, 2014
Rated 1.0 out of 5.0 by Poor staff, nice hotel I think staff need to be trained on how to deal with a tired customer who was hoping to be greeted by a competent and professional personnel, not one who just ignored him... and is rude. July 7, 2014
Rated 4.0 out of 5.0 by Good place to stay This offered exactly what you'd expect from a large chain hotel, only drawback was we were told we could use the gym but there isn't one even on site! July 7, 2014
Rated 5.0 out of 5.0 by great hotel a very good Holiday Inn. Rooms very nice and clean. A big bar/restaurant area with good service. Breakfast nice but could do with a big more variety on fresh fruit and also a larger choice for hot items. Overall I would recommend this hotel July 7, 2014
Rated 5.0 out of 5.0 by good nights sleep in a good location Stayed here when visiting Portsmouth. Ideally situated for Portsmouth and Southampton Docks. Clean / comfortable rooms with a good breakfast. July 4, 2014
Rated 5.0 out of 5.0 by Great Stay This is a very nice hotel, the room is comfortable for 2, somewhat crowded for 3 and we were 3. Not much space for 3 pieces of luggage and desk access was difficult as it was blocked by the 3rd couch/bed being open. That being said the stay was still very nice, the staff was helpful in finding directions to some local places not easily specified on the Sat Nav. The weather was hot so AC in the room was wonderful. Apparently some rooms did not have AC so you better check ion its availability. Breakfast had very many nice choices and free parking is always a plus. The Wi-Fi connection was reasonably fast. July 3, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express Southampton The hotel was extremely busy during our stay, but overall the staff seemed to cope very well. Breakfast seemed to run out of bacon quite early in the morning, but apart from that was good, with a varied selection available. Dinner menu selection was a bit limited, but the food we did have was good, and was served quickly. The room was well appointed, spacious and very clean. My only minor complaint was corridor noise which affected sleep quality. The soundproofing between room and corridor could be improved, but so could the volume of some guests! July 3, 2014
Rated 3.0 out of 5.0 by Thurs/Fri night stay Excellent service from staff, and room was very comfortable and clean. Bar is reasonably priced although not a great selection, and was seriously understaffed on the Thursday night that we stayed. Breakfast choice was excellent, but would advise others to get in early on Saturday mornings as there was quite a queue (presumably as most people eager to check-out). Only two issues: the aircon in the room kept turning itself on in the middle of the night (it's centrally controlled apparently), and the wifi speed was so slow that my phone couldn't detect the internet once connected to the network. Also be aware that mobile phone reception is quite poor, although this is probably not HIE's fault ;-) My sister had a small issue on checkout as she was being charged more for her stay than previously advised, but once she produced her confirmation email (with the lower rate) the reception staff were quick to resolve this. July 3, 2014
Rated 4.0 out of 5.0 by Clean modern hotel with comfortable rooms This is a good hotel. We have stayed here a couple of times in a family room whilst visiting Peppa Pig World nearby. The food is good and the rooms are clean and spacious. My only negative comment would be about ordering dinner in the evenings. We had to ask for a children's menu (it wasn't on the table), and then you have to order at the bar which took quite a long time. Plus the food is not that cheap. It's £5 for a children's pasta without drink or ice cream or anything. Adult mains are around the £10+. Other than that great. July 2, 2014
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