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Rated 4.1 out of 5 by 469 reviewers.
Rated 4.0 out of 5.0 by return visit Having a second trip to area within a short time I had no problem with rebooking at this hotel. On the first visit I was impressed by the quality of the breakfast which easily surpassed the norm offered by a Holiday Inn Express and again on this visit it was again a strong positive aspect. I also participated in taking an evening meal and this too was very good, the selection was a little limited in variety but more than made up for by the quality and taste. The only downside being the bandwidth availability which whilst in the main building is useable but as you move further away from the centre bandwidth falls drastically. April 26, 2014
Rated 2.0 out of 5.0 by DISAPPOINTING!!!!!!! 2 of the the worst nights sleep ever. Tried to check out after 1 night but refused a refund (company policy). Written to customer services but had no response sums up the attitude of their staff. April 24, 2014
Rated 5.0 out of 5.0 by Comfortable beds and spacious rooms. Great hotel with the added bonus of being next-door to a Virgin Active Healthclub which meant that we could still swim before breakfast every morning. Clean, spacious rooms, and having booked by telephone, we were allocated inter-connecting rooms on the first floor - exactly as requested! Staff were friendly and helpful, the only two very minor points were (i) numerous small children seemed to be allowed by their parents to run around the corridors and breakfast room but then it was the Easter Bank Holiday weekend and therefore full of families with small children going to visit Peppa Pig World so only to be expected!, and (ii) breakfast either meant queing for ages between 9am and 10am or no more croissants if you left it until 10.30am. Overall, good value for money, comfortable and clean rooms, and we will probably stay here again! April 24, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Thank You. Everything was great. I will choice again Holiday Inn Express. The stay was amazing. April 24, 2014
Rated 3.0 out of 5.0 by Can't cope when full - Eat out I have stopped in this hotel a few occasions and found it to be quite convenient and relaxing. However, on this occasion, having been informed at check in that the hotel was full, it was obvious from the evenings service, they just could not cope. I placed my order for food at the bar at 1930 and was told I may have to wait up to 30 mins as they were busy. Okay, at least they informed me. So, rather surprised when my starter arrived some ten minutes later. Then came the wait 20 mins, 30 mins 45 mins, asked where my meal was, "coming very soon sir" was the polite answer. 1 hour, 1 hour 15 - Again asked where my food was, "sorry sir, it will be with you any minute know". I saw many many people ask about their meals. One couple on a table two from mine with two hungry children, gave up after a 90 minute wait and left. Mine eventually came at 1 hour 20 mins after my starter. If I stop at this hotel again, I will ask how busy they are and the decide weather to eat somewhere elst - Very poor service by apologetic and embarrassed staff. April 19, 2014
Rated 1.0 out of 5.0 by Probably the worst HI Express I've stayed in. It was just very poor and it could have been so much better. Room was not very clean, bed was uncomfortable, bathroom also left a lot to be desired on the cleanliness front. Would never stay here again, the HI Express up at Whitely is so much better. Breakfast was appalling, the weirdest cheap cereals we have ever come across, nasty cheap bread and egg you could have built houses with it was so hard. The noise was also very bad. Lots of kids running around and screaming at 7.30 in the morning and a wedding party that were having a great time at everyone else's expense. April 18, 2014
Rated 5.0 out of 5.0 by Post Holiday Overnight Stay Great stay again at this Holiday Inn Express. Really nice that it was recognised that we had stayed there before and welcomed back. The room was clean, comfortable and well equipped. Breakfast was really good quality and although very busy in the restaurant was well replenished. I would like to say that the staff are very nice at this hotel, but in particular would point out Janis as being outstanding. April 18, 2014
Rated 4.0 out of 5.0 by Great stay without the noise! Found our family room at the front of the building that was easily accessible and convenient. Positives; Room location, Staff excellent especially Rachel on the front desk. Breakfast was included and what you expect from a Holiday Inn. Location and ease for the M27 to continue our journey. Reliable Hotel with a great atmosphere and caring staff. Negatives; The room was very warm and with the window near the front of the hotel! it gave us a very disruptive night with taxi's coming and going. Air Con required to keep the room comfortable without having to open the window! April 17, 2014
Rated 5.0 out of 5.0 by Great stay. Friendly staff and a great selection at breakfast. Our room was on the roadside of the building and next to the lift however we had a great night sleep and didn't hear any noise. WOULD HIGHLY RECOMMEND AND USE OURSELVES AGAIN. April 16, 2014
Rated 5.0 out of 5.0 by Winning Formula. As ever, smiling efficient and speedy at check in and check out. Top marks to the cleaners who keep all the areas and especially the rooms spotless. No problems with any aspect of my stay, and even a break down with a faulty water pump had the ever efficient Louise sorting my accomodation with no fuss or drama, a great can do attitude from all the team. April 15, 2014
Rated 5.0 out of 5.0 Warm Welcome, Excellent Value We stayed overnight at the hotel on our way to a weekend in the West Country. After a long journey, we received a warm welcome from the receptionist. Our room was well equipped and smelled of clean bedding, which was lovely. Our daughter was very happy with her double sofa bed! We then made our way to the bar for a drink and freshly prepared snack. Breakfast was included, which was a pleasant surprise, and although busy, the food was hot and tasty. Thank you for a wonderful experience. April 14, 2014
Rated 4.0 out of 5.0 by Comfortable stay and good service We stayed one night. The staff were friendly and welcoming on reception. The room was great and seemed like they had thought of most little extras. It was clean and tidy and extra pillows were brought on request. While the restaurant was nice, the food was expensive and service behind the bar confusing! We had 3 people taking our order at one point. There was only one vegitarian option of mushrooms but it wasvery sweet. There were no vegitarian options at cooked breakfast. Overall a good stay :) April 11, 2014
Rated 5.0 out of 5.0 by Excellent Value for Money The staff were very friendly and helpful. The room we had was looked newly refurbished and was very clean. April 11, 2014
Rated 5.0 out of 5.0 by excellent stay clean and comfortable we stay two nights with our little dog, milly, and had everything we needed, plus the staff could not have been nicer. April 10, 2014
Rated 5.0 out of 5.0 by Great Value and beyond expectations We only stayed the one night here. We booked a room for 2 adults and one child. The room was clean and facilities good. It was reasonably spacious even with the sofa bed extended out. The Wifi in the room worked well. The staff were very friendly and welcoming. Tea and coffee in the room was supplied and enough for more than one cup! Breakfast was relaxed and plenty of variety available. My only small gripe was that the room was a little cold and we were only given one key card, which is also required to activate the electrics in the room. I would definately book to stay again. April 10, 2014
Rated 5.0 out of 5.0 by Fantastic!!! What fantastic experience. We've stayed at a few holiday inn expresses and this was by far the best. The staff were great nothing was too much and the variety at breakfast was much better then any other we've had previously. A great stay we would definitely go back for peppa pig world next year. April 10, 2014
Rated 5.0 out of 5.0 by Good service, comfortable room, excellent value This is the second time we have stayed at the Hotel and have already booked another stay. Great location just off the motorway. Will continue to use this Hotel. Great value April 9, 2014
Rated 3.0 out of 5.0 by short stay the stay was great, but I have a charge of 50 pounds, which has no justification whatsoever, I hope to be returned as soon as possible. thanks April 8, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express Breakfast I stay in Holiday Inn Express hotels weekly and this is the best for breakfast and evening meals. Friendly staff always helpful....what more can you say! April 5, 2014
Rated 4.0 out of 5.0 by Clean and comfortable Good clean accommodation, booking in and departure easy and efficient. Staff helpful. Cost of stay reasonable. April 4, 2014
Rated 5.0 out of 5.0 by It might be Express - but it was excellent We needed a hotel as we were visiting family at the University - and although located on the periphery of Southampton, it looked new, fresh and inviting - with ample parking. Welcoming and friendly staff, in good reception area. (Sadly one of the lifts were out of order - but the stairs to level 3 seemed quicker and were not actually steep - the other lift was working though!). Modern Room, Great Shower , TV with Freeview and free wifi - selection of teas and coffees and very obliging when we asked for more. We were not sure whether to eat in or out as we thought being an Express - the food might be "kind of microwaved" - we opted in and how surprised we were - although not an al a carte menu - we had some light bites as a starter - and 2 mains - and were so full, that we had to miss out on desert - great service - order drinks and meals at the bar and then served to your table - reasonable prices. Again breakfast - we were unsure what to expect from the "hot buffet" - again a great selection - cereals, toasts, yoghurts, bread and cheese, juices, fruit, selection of hot coffees/teas/chocolate etc etc and then bacon, sausage, and scrambled eggs to name but a few - help yourself. Great tip from staff is to avoid breakfast between 8 and 10 - we got there at 9.30 and the crowds had almost peetered off. On checkout - pleasant thanks - all the staff were attentive and conversed well. Must say thanks to the "big tall waiter" who was in on Saturday evening and Sunday morning" - he was taking orders, delivering coffees, serving tables, clearing table and all in the most professional manner. And to top it off - the price was very good - compared to some other budget/chain hotels this was competitively priced and included breakfast in the cost. Will we be back again - if we are in Southampton again - then this would be our first choice. (and if you want to shop - there is one of the biggest retail parks (not shopping malls) about 1/2 a mile away) April 2, 2014
Rated 5.0 out of 5.0 by Nice hotel First time in h/inn express was impressed with everything,room was clean,bed was very comfy.the only downside was the lack of meal choice for dinner,but had the burger and it was good, breakfast was very good too.Definitely stay again. March 31, 2014
Rated 5.0 out of 5.0 by Best HIE breakfast ever This is everything you would expect of a holiday in express, apart from breakfast which is fantastic. Peach halves, bacon, egg, sausage, hash browns and a host of other goodies not usually seen in HIE. Very nice bar and friendly staff. March 30, 2014
Rated 5.0 out of 5.0 by Great price Always a good service at this hotel, rooms comfortable and clean breakfast choice great food could be a bit hotter at times but maybe that's because I'm usually late down for breakfast . Always busy so book ahead great location easy access to everything March 27, 2014
Rated 4.0 out of 5.0 by All good except we had to eat out All was fine and the staff extremely helpful...which is a common feature of holiday inn express. Only exception to this stay was that we had banked on being able to eat in the hotel and get the kids an early night. When we checked in we were advised that as a coach party was due to eat shortly we would struggle to eat till after 8.30. So we went out and had a comparatively expensive meal elsewhere which wasn't too good which was a shame. We would certainly go back to the hotel though. Thanks March 26, 2014
Rated 4.0 out of 5.0 by Very good but..... Nice clean, easy parking, helpful staff, breakfast fine, no noise everything you'd want but......truly shockingly slow internet. No use for business at all, a simple web page was tediously slow to download. Even my 3g dongle was faster and that really is saying something! March 25, 2014
Rated 5.0 out of 5.0 by one of the best hiexpress Bacon fo breakfast puts the cream on, also excellent vehicle security March 24, 2014
Rated 4.0 out of 5.0 by Room to warm. Enjoyed our stay, however our room was to warm, this won't put us off staying again though. This is our 4th of 5th time staying here and I know we will stay again. Very dog friendly ! March 20, 2014
Rated 4.0 out of 5.0 by On business in Southampton Good location for Southampton. I'm a regular traveller Who has stayed at this venue numerous times . Room rates vary, but generally not too bad . Food prices seem to be slightly increasing in cost March 17, 2014
Rated 5.0 out of 5.0 by Comfortable bedroom Bedroom was very comfortable shame we did not have a bath but shower was ok, not a great choice of cooked breakfast could of done with a bit more than bacon ,sausage, beans, scramble egg. Some mushrooms fried bread and hash browns would of gone down nice. The dinning room could of done with a Hover as there was the night be 4s dinner on the floor but other than that was very nice March 17, 2014
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