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Rated 4.4 out of 5 by 187 reviewers.
Rated 4.0 out of 5.0 by Great atmosphere; pleased - Didn't love the bed; loved everything else; a little pricey for my liking. June 4, 2014
Rated 3.0 out of 5.0 by not for families No pool, or washing machines for laundry. Price of room was different than quoted online May 29, 2014
Rated 4.0 out of 5.0 by Need more outlets While everything and everyone were accommodating the one comment (okay complaint) is that you need more outlets in the room. There was one addition slot where the hairdryer was plugged in as well as one on the lamp at the desk. All others were hidden or occupied with items for the proper function of the room in general. The modern age of travel with 2 adults and 1 teenager were 3 iphones, 2 computers (one work/one school). We were constantly doing musical outlets. (Even additing a round power outlet in the desk drawer would make everyone happy!) Again, otherwise wonderful stay! May 15, 2014
Rated 5.0 out of 5.0 by clean rooms rooms clean and quiet. comfortable beds…………………………. May 14, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express I've Stayed In I've stayed in a lot of different IHG hotels, and this is the best Holiday Inn Express that I have ever stayed in. This was a beautiful hotel from the outside and in the reception area. The rooms were really nice, too. They even upgraded me to the Gonzaga Suite. Location was close to the river and downtown areas, so walking around was easy. I would highly recommend this location to anyone thinking of staying downtown. May 13, 2014
Rated 3.0 out of 5.0 by Slow check in, cramped quarters The check in took a really long time - like 20 minutes and I was the only one there. The facility is in need of remodeling. The bathroom is tiny and the vanity area cramped. May 12, 2014
Rated 5.0 out of 5.0 by Wonderful Experience We had a great experience at this hotel. The room and breakfast was really good. The staff were so very friendly!!! We will for sure stay here again! April 23, 2014
Rated 5.0 out of 5.0 by Real nice stay We were here for a volleyball tournament, real quiet considering all the girls staying there. They kept up with breakfast for a large crowd. Good food, plenty of free parking, no problems here. Highly recommend. April 16, 2014
Rated 5.0 out of 5.0 by Beautiful & Great location! Beautiful hotel, like a castle! The rock is a great location! Close to other hotels and downtown! Just wish it had a bar to go with the wicked view! April 12, 2014
Rated 5.0 out of 5.0 by Great stay! We had a most enjoyable stay from friendly check in through friendly check out. Room was great, food was great and the hotel appearance fantastic. April 8, 2014
Rated 5.0 out of 5.0 by Nice stay A very nice stay. Very friendly and attentive staff. March 30, 2014
Rated 5.0 out of 5.0 by Outstanding Property AAAAAAAAA+++++++++++ everything. Great staff, great location looking forward to staying here again! March 30, 2014
Rated 5.0 out of 5.0 by Nice, nice, nice! I was last here in August during the construction and I am glad to see the finished results! Arrived at 6:30pm and was greeted with a choice of beer or wine. The new lobby is a vast improvement. Shout out to the two van drivers who took me to and from the airport, they were great. March 27, 2014
Rated 4.0 out of 5.0 High Seed Internet I'm a gold member and a business traveler. I depend on a good internet connection while traveling to do my job. as with most of the IHG hotels your high speed internet is not even close to being what anyone would be high speed at just over 3 MB/second. March 22, 2014
Rated 5.0 out of 5.0 by Great attitude from the staff. Pleasant place to stay. The staff were very efficient upon check in. The lady serving the evening meal was very helpful. The shuttle service to downtown excellent. March 17, 2014
Rated 5.0 out of 5.0 by Great Facility I stay at IHG hotels when I travel and this HIE is in the top 3 I've stayed in regarding style, rooms and staff. I stayed here in the "old days" before the remodel. Amazing renovation to entire facility. Rooms are very comfortable and quiet with a very nice work space. The new lobby is the best I've seen in a Holiday Inn Express. But the best part, the Front desk and staff are helpful, enthusiastic and truly care you are their guest. March 8, 2014
Rated 5.0 out of 5.0 by 3/7/14 Stay I was always curious about the beautiful building every time we drove by it. The staff had excellent customer service and extremely friendly. Just the atmosphere was a little odd for me and my little family. I thought there was a bar in the lounge, but it turned out to just be a lot of people who brought their own alcohol here. As I carried my baby to the 2nd floor room, I passed by a few people casually walking around with beer bottles. I almost felt like I was in Vegas for a second. Then we got to our room and there was a lot of loud noise from neighboring rooms and the hallway. I was worried I made a poor choice, but by 11PM or so, it died down a lot and we were able to get a good nights sleep. I would like to come back again and this time checkout the suite. I like how it's out of the way, so, not too many intrusions. March 7, 2014
Rated 5.0 out of 5.0 by Friendly Staff and quiet room We had a very quiet room and the hotel is centrally located to downtown Spokane. The lobby and breakfast area has been remodeled and is very comfortable. February 25, 2014
Rated 5.0 out of 5.0 by Great Please remove me from the e-mail list for reviews. I don't need the e-mail and Holiday is doing great for me. February 22, 2014
Rated 5.0 out of 5.0 by One of the best HIE hotels we've stayed in This is definitely one of the nicest Holiday Inn Express hotels we've stayed at! Great jetted tub in the Gonzaga suite; great multi-jetted shower in the last room we were in (204 I believe). Super comfortable beds! Also, very friendly and helpful staff! Beautiful hotel; beautifully decorated when we were there at Christmas! We would recommend it to anyone!! February 19, 2014
Rated 1.0 out of 5.0 by good motel and location Got overcharged in a room swap upon arrival tried to straighten it out 3-4 times still got overcharged $92.09. Slow and painfull to resolve in which it never was. February 18, 2014
Rated 5.0 out of 5.0 by great hotel, like it No complain at all. Everything is good. Will back soon February 14, 2014
Rated 5.0 out of 5.0 by Excellent as usual Have stayed here many times and as usual my stay was excellent. Professional staff, great service, clean/quite rooms and easy check-in. The new remodel has made this one of the nicest facilities around. February 13, 2014
Rated 5.0 out of 5.0 by Would I stay here again? - ABSOLUTELY!! Great service, great staff and great accommodations. From the moment I arrived to the minute I left, I felt a part of the family and I was cared for from asking how my day went to can I get you another cup of coffee in the morning. One of the best places I've had the pleasure of staying. I highly recommend this location. February 4, 2014
Rated 5.0 out of 5.0 by Great Stay Very nice hotel with exceptional service. All staff members were professional and courteous. I highly recommend this hotel for business travelers. February 3, 2014
Rated 5.0 out of 5.0 by totally enjoyed staff and accommodations, shuttle service were all super January 15, 2014
Rated 5.0 out of 5.0 by Beautiful Beautiful on the inside and out. Great breakfast! Friendly staff! Clean comfy rooms!! January 15, 2014
Rated 5.0 out of 5.0 by Superior service and comfort We stayed at the Holiday Inn Express, Downtown Spokane with our boys basketball team. The staff were exceptionally accommodating and friendly. The rooms were very nice and clean. They have recently remodeled the entire place and it is beautiful and very nicely done. There was only 1 thing missing for a team staying there, no washers and dryers for the guests. January 15, 2014
Rated 5.0 out of 5.0 by Flag Ship of the Chain! Holiday Inn Express in downtown Spokane is the flagship of the chain and sets the standard against which every Holiday Inn Express should be judged. From the physical property itself (Beautiful) to the rooms (spotless and upgraded) to the staff (Bend over backwards for you) this is a hotel for both business and pleasure. Ideal downtown location. Easy access to I90 and downtown shopping/dining. I can't say enough about everything. Even the breakfast which is the same as every other Express tasted better because of the spotless break fast area, the really nice dining area and the wonderful woman from Bosnia who dotes on your every need without being annoying. No pool is the only downside. My son wished they had a pool January 14, 2014
Rated 5.0 out of 5.0 by Love this place!! This is the only place I care to stay when in Spokane. Staff are accommodating, service is excellent. The breakfast lady brightens my mornings. Rooms are well-kept and clean. the remodeled lobby is gorgeous. It is super-relaxing to sit in front of the fireplace and munch on nightly milk and cookies! January 14, 2014
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