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Rated 4.5 out of 5 by 258 reviewers.
Rated 5.0 out of 5.0 by food Only real negative is the breakfast service on Saturday morning was not so good. The reason is that they ran out of food. There was a convention or something , so there were a lot of people, and the breakfast staff was overwhelmed. They could not keep the food stocked. I went down with about 45minutes left of service and there was not much, a few sweet rolls but they had run out of pretty much everything else. Sunday, was good, they had wide variety of food. July 31, 2014
Rated 5.0 out of 5.0 Great Servise at Desk and with working with probles As Usual Beds are comfortable, appropriate the fridge and microwave. Appreciate the Service at the Front desk and the willingness to work with problems, and to shuttle at a moments notice. July 30, 2014
Rated 5.0 out of 5.0 by Great remodel job and nice common room Navigation system found it on first try. Great presentation inside and out. Staff took great care of us. One person (unknown position) even had milk and cookies for us upon return abut 11 pm. Said he was from the south and just loved to cook. That was all on his own, nice touch. July 28, 2014
Rated 5.0 out of 5.0 by Great Stay Great value for your money, loved staying here even though it was only for the night. I would stay here again, rooms were comfortable and beds were great to sleep in. July 26, 2014
Rated 5.0 out of 5.0 by What a Gem! This is a beautiful hotel! We have stayed at many Holiday Inn properties and this is definitely one of our favorites. It has been recently remodeled and the lobby area and the outdoor patio are wonderful places to relax and enjoy the great Spokane scenery. We took advantage of their 5 mile radius shuttle service when we decided to go out for supper on the night of our arrival as we weren't that familiar with city yet. We returned to find warm cookies served with milk for a snack before settling in for the night. The bed and pillows are very comfortable and our rooms have always been extremely quiet. The staff was very courteous and was very customer-minded (even finding me a curling iron I could use as I forgot mine). Overall, we loved our stay! July 22, 2014
Rated 5.0 out of 5.0 by Royal Treatment Extremely comfortable and relaxing experience. Treated like royalty with evening gathering, breakfast and evening cookies!!! Such a wonderful experience you forget that you are traveling. Fabulous!!!! July 21, 2014
Rated 4.0 out of 5.0 by size of rooms and no pool For the cost of the room it was very small. In survey it mentioned pool but there was not one. It served the purpose at the time. Large lobby. Could only have 1 parking spot, which made a hardship for us since we were meeting someone from out of town. July 20, 2014
Rated 5.0 out of 5.0 by Exceptional staff, clean rooms and comfortable beds!! This hotel is in a great location. The front desk staff, especially Jessie ( go Germany!) were awesome. I would definitely stay here again and highly recommend it. Their breakfast selection is the best I've had for a hotel in it's category!! They even put the World Cup Final on for us.....:) July 17, 2014
Rated 5.0 out of 5.0 by Spectacular view of the city I enjoyed staying at this hotel. The room was clean and very nice. Wonderful view of the city from the balcony. The hotel reminds me of a castle on top of a hill. Great customer service. July 17, 2014
Rated 5.0 out of 5.0 by Suite was great for our family Overall, the hotel and our room were great. Very clean property and a great location. The staff at the front desk were very helpful and friendly. If we travel back through Spokane, this would more than likely be our first choice to stay at again. July 9, 2014
Rated 3.0 out of 5.0 by stay Overall I enjoyed my stay. The hotel was very clean and beautiful. With that being said the person who checked me was very rude. Was the first time I was not offered the choice between reward points or the snack bag. As a matter of fact he mumbled something about being a gold elite member then handed me my paperwork without saying anything at all. Then he charged my card after I had booked the room as a reward night and had explained that at check in and was told my card would not be charged. Come morning time it had been charged and I Had To Spend My Morning Fixing The issue. The room was very nice and comfortable. However you could here the people in the next room and parking lot talking all night. July 9, 2014
Rated 5.0 out of 5.0 by Great Location! Unsure of what to expect (we had never been to the area), we were extremely pleased with this hotel and its location. The hotel was clean and inviting. It sits on a hill overlooking the river and our room had a balcony (very nice feature). Within a short walk you can explore all of the downtown areas (parks, gardens, dining, shopping, etc.) The hotel itself was clean and comfortable with spacious rooms. The evening reception appeared pleasant (we skipped it for dining in town). The staff were courteous as well. July 8, 2014
Rated 5.0 out of 5.0 by Outstanding Stay As a Platinum Elite Member, this is one property I can say I always look forward to staying at. The staff and service at this property always far exceeds any property I stay with. I have the need and the opportunity to visit many other properties around the Country, both Holiday Inns as well as non Holiday Inn properties and this property always far exceeds my other stays as well as expectations, especially for the value. I will never hesitate to recommend this property to others. July 8, 2014
Rated 5.0 out of 5.0 by Staff and Service Staff and service: The personal appearance of all of the staff members, that were observed during my stay were very impressive. They all looked comfortable, yet very professional and alert while performing their duties. The front desk personnel had an adequate knowledge of their duties and answered all questions in a clearly understandable manner. They went out of their way to highlight things that could make my stay at the hotel more pleasant. They had very useful information on the local 4th of July activities. Other staff members kept the common areas around the lobby tidy and cleaned up at all times. They showed good insight into possible parking problems during the City Fire works display by making sure all hotel guests had parking permits on their cars. July 7, 2014
Rated 4.0 out of 5.0 by Consider making beautiful patio non-smoking Very impressed with your new addition- lobby and patio. The patio was a major factor in selecting your hotel while visiting Spokane. However, we were disappointed when we arrived and sat down on the patio to relax only to be driven away by a smoker. Please consider making your lovely new patio non-smoking. July 7, 2014
Rated 5.0 out of 5.0 by Nice staff and beautiful atmosphere We really enjoyed our stay. The hotel is gorgeous and well maintained. The only elevator is small, but adequate. There were power outlets available for charging phones, etc. but are there ever enough with four people? I would love to stay in this hotel again. July 7, 2014
Rated 5.0 out of 5.0 by Great Place! We've never stayed anywhere more accommodating to our special needs. Zoe at the front desk went out of her way to make our visit as easy & pleasant as possible. We were attending our granddaughters wedding & have a little diabetic dog. She kept Gus behind the desk with her while we were gone & made sure my husband (who has COPD) had convenient, comfortable accommodations. We have lots of family in Spokane & this hotel will be where we stay in the future. Thanks, again, Zoe for treating us so well! July 7, 2014
Rated 3.0 out of 5.0 Wonderful Service at food area Hi. This is a beautiful hotel but the rooms felt small and cramped which unfortunately did not allow for a restful stay. Front desk service was average but the lady giving evening snacks was absolutely great. I loved the exterior and interior lobby but unfortunately would not recommend the hotel because of the uncomfortableness of the room itself. We are reward members and did not get any recognition, I'm assuming because we are only club level though. July 6, 2014
Rated 5.0 out of 5.0 by my stay fine place, stay all the time when we can been there since it opened don't think this is necessary July 3, 2014
Rated 5.0 out of 5.0 by Castle on a Rock This hotel took my breath away from the moment I pulled in the lot; the room was even better. The staff was exceptional, amenities were terrific! July 3, 2014
Rated 5.0 out of 5.0 by Outstanding Value What a great place! Erik at the front desk was super efficient and helpful. This will be my new go-to hotel in Spokane for all my trips. July 3, 2014
Rated 5.0 out of 5.0 by Always enjoyable! Ron did a spectacular job welcoming us and helping us check in after a long day on the road. Really like the results of the recent remodel, love the new lobby and outdoor spaces. Room was fresh, super clean and comfortable, slept like a "Rock". Always love staying at "The Rock", now more than ever. June 30, 2014
Rated 5.0 out of 5.0 by Very comfortable stay We came up last week on Tuesday during a very busy week. The hotel was packed with hoopfest coming for the weekend. The staff was still very accommodating and had a very positive and welcoming vibe. The room was very clean and comfortable. Bathrooms were well lit and had all of the things one would need. The breakfast was good but was also nice was there was plenty of room to sit. Even with the hotel so busy there was more than enough room in their huge atrium lobby. Televisions were large and HD, breakfast was great with enough coffee that never seemed to run out. Even Starbucks lately over here in Seattle has been running out of Drip Brewed coffee (horrible and inexcusable) but not this Holiday Inn on the Rock. Plenty of coffee. I recomend everyone that I talk to to stay here. Not the Davenport or the Lusso but this hotel. It is the best staff and worth all of the money that you will save. GREAT TEAM. Thank you! June 29, 2014
Rated 5.0 out of 5.0 by Very nice hotel Nice rooms, nice breakfast and breakfast lady 'ROCKS". The only issue was the rooms were loud. The remodel of the front area was amazing. June 29, 2014
Rated 5.0 out of 5.0 by Great guest service Our recent two night stay in Spokane was very nice. We stayed at this property last June as well, during the lobby remodel. We found the staff to be friendly and the location ideal even with the construction. What a beautiful remodel! The view from the patio and rooms facing downtown are really nice especially if you've been traveling all day. I stopped by the desk at 6 AM to ask for directions to the airport and to my surprise there was a free shuttle service for my son and daughter! It was a welcome and unexpected bonus. Congrats on the friendly, accommodating and we'll trained staff. Ben and Kyle were very helpful. Thank you for the wonderful stay! I will definitely stay here again. June 28, 2014
Rated 5.0 out of 5.0 by Best Stay Ever I travel frequently and this hotel was the most wonderful experience to date. It wasn't because we didn't have problems (personal problems, not with the hotel). It's because when we had problems the hotel staff was there to help at every step. They went above and beyond in so many areas, I have to say I am ACTUALLY AMAZED at the staff here. I asked them "Why are you guys so much better than every other hotel?". I was told. We are pretty much given authority to do whatever we need to do to make our guests happy. I will say, they definitely succeeded. Without hesitation, the best staff in any hotel I've ever been too. Based off my stay I would hire the staff myself. This isn't hyped, I'm amazed this happened 12 minutes ago writing. I'm writing this review two full weeks after our stay. June 28, 2014
Rated 5.0 out of 5.0 by Breakfast service I've stayed at a lot of similar hotels around the country. When the breakfast service is advertised as starting at 6:30, it usually means that everything is ready at 6:30 which requires that setup would start at some time prior to 6:30. At this hotel, setup started at 6:30 which created long lines and people waiting for food. As of the time that I left the breakfast service at 6:50, napkins and some of the food was still not available. June 28, 2014
Rated 4.0 out of 5.0 by Great Staff The hotel was perched high in the center of the city providing great views and access to downtown attractions. The staff were great and public areas were very inviting. The only negatives to report are the rooms were a bit dated, there were multiple large groups of loud guests, and the hot water was inconsistent. If you want to visit downtown Spokane, this hotel will likely meet your needs. June 26, 2014
Rated 3.0 out of 5.0 by Spokane in June the hotel was very cool looking on the outside, but the inside was very normal. food was not good at breakfast. Overall OK. June 24, 2014
Rated 5.0 out of 5.0 by Good Value, Good Service On business stayed here. Comfortable clean room, front desk staff recommended a great local restaurant. Very friendly and willing to assist. Thank you! June 22, 2014
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