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Rated 3.9 out of 5 by 195 reviewers.
Rated 3.0 out of 5.0 by Quality has slipped a bit in the past years I was looking forward to this visit but it did not live up to my first stay. Air conditioner was loud, bathroom light was buzzing however the bed was as comfortable as ever and those pillows are wonderful. September 7, 2014
Rated 5.0 out of 5.0 by Great location! Excellent stay - friendly staff and very comfortable beds. September 7, 2014
Rated 5.0 out of 5.0 by Great base Good solid American hotel, with reasonable conference rates. Staff knowledgeable about restaurant locations in Springfield. Willing to help with reservations. Know about historic locations. Good location not not only for Springfield but surrounding areas, e.g. we took a trip to Salem Illinois. September 6, 2014
Rated 4.0 out of 5.0 by Clean rooms Everything was fine, rooms were clean (except shower curtain), beds were comfortable. Cons: No exhaust fan in bathroom September 6, 2014
Rated 3.0 out of 5.0 by Follow-up needed. The facility pooli is in an adjoining facility, fourteen stories up. Quite a walk. Be certain that you are not placed in the midst of a teenage sports team. I later (upon check-out) found out that plenty of other rooms were available. Breakfast staff want to stop serving about 15 minutes before the end time of 9:30 AM. Front desk staff person was excellent! September 2, 2014
Rated 5.0 out of 5.0 by Great staff, nice stay I would recommend this hotel for a stay in the Springfield area. All of the staff members were very nice and eager to help. August 31, 2014
Rated 4.0 out of 5.0 by Clean location, pool is a bit of a walk We spent overnight at the hotel. The lobby is very inviting, but the hotel is defintely dwarfed by the mammoth Crowne Plaza next door. The room was fine no issues. Access the pool is very interesting. The hotel will give you a key card to access the pool and spa at the Crowne Plaza next door. It is a bit of a trek and maze to get there. You walk outside pase the large air noisy handlers, got thru the "backstage" area of the neighbor hotel, then walk thru the convention area of the Crowne Plaza to the lobby, then take the elevator up to the 14th floor. For use, the key card then didn't work, luckily another guest let us in, otherwise it was a long walk back. Breakfast was pretty good, this is the first time that an HIE omlet wasn't horrible. It was dry, but much better than we have ever had at other HIE's. Breakfast staff was also very friendly. August 29, 2014
Rated 5.0 out of 5.0 by clean and comfortable The staff at this establishment was very courteous. The breakfast consisted of many delicious items and the lady in charge of the area was very friendly and kept the area clean. Our bed/pillows were comfortable, like having two styles - soft and firm - of pillows. August 25, 2014
Rated 4.0 out of 5.0 by An older property? Bathroom counter had big crack in it like someone stood or sat on it. Ceiling fan didn't work. A/C heat ducts up on wall beside the bed--Loud.. Looked like it had allowed some smoking rooms at one time. Disappointing--didn't live up to usual spiffy HIE room. Room 3724 August 22, 2014
Rated 5.0 out of 5.0 by Great visit! Great visit! Would recommend to others. Staff was attentive and quick to respond to questions. August 22, 2014
Rated 5.0 out of 5.0 by Springfield, IL Holiday Inn Is Best for Business While traveling to build cell phone towers, when in Springfield, IL we love to stay at the Holiday Inn. The inviting staff, the spacious rooms, the flat panel TV's, the super comfortable beds, and a delicious hot breakfast are just a few of the reason that we have stayed in the past and why we continue to stay at the Holiday Inn Springfield, IL. August 20, 2014
Rated 5.0 out of 5.0 by Enjoy staying here We stay here every year when we attend the State Fair. Very convenient to have breakfast in the hotel. Rooms are clean August 20, 2014
Rated 4.0 out of 5.0 by Gettin' there Overall, the experience was good. But there are little inconsistencies that prevent THIS Holiday Inn from being world class. Example, the shower curtains have a button in liner. In this room there were buttons missing and the curtain was juts hanging from those button, looked junky. The mattress felt like it was past it's prime. NOT WORLD CLASS! used to be much worse August 19, 2014
Rated 4.0 out of 5.0 by Thoughts from the handicapped We caught them in a really cool spell in the middle of August and the room was too cool and no source of heat. They did provide us with a space heater that solved the problem. It was a good handicap accessible room (I'm a paraplegic) and only negatives were too soft a mattress and the bed was too high (a common problem in motels lately). August 19, 2014
Rated 5.0 out of 5.0 by Great service great service and room, breakfast in the morning was great and my kids loved it. The pool was clean but needed to have more towels available for the guest. August 19, 2014
Rated 3.0 out of 5.0 by Needs updating We've stayed at this hotel a few times now and it is in need of an update. Not sure that they have updated anything in the rooms since the hotel opened. You are unable to set a specific temperature in your room. The shower head sprayed all over the bathroom if the curtain wasn't exactly in place. Not what I expected when paying what we did for the stay. We really enjoy the breakfast at HIE but if the hotel is not updated before our trip next year, we will just spend the same money next door at the Crowne Plaza. August 19, 2014
Rated 4.0 out of 5.0 by Rewards night Great place for a quick overnighter. The "use the pool next door" thing was unexpected, but not a deal breaker. Breakfast was as expected, no more, no less. Convenient location next to the freeway. August 18, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and quiet. Everything was great. 2 adults, 2 children, all enjoyed the visit. August 18, 2014
Rated 5.0 out of 5.0 by Pleasant Stay One of the more better properties I have stayed at. Will always use this hotel for future stays in the Springfield area. August 16, 2014
Rated 5.0 out of 5.0 by Convenient This property is close to the Interstate and numerous restaurants. The staff was friendly, the rooms were clean and the breakfast bar out standing. A great place to stay when you are in Springfield. August 15, 2014
Rated 5.0 out of 5.0 by Good location Good use of the family partner Crown Plaza. Access to the pool could of been made easier with a few more signs. August 14, 2014
Rated 3.0 out of 5.0 by comfortable bed The property could have been a little more updated August 14, 2014
Rated 3.0 out of 5.0 by It's okay if the other hotels around are full This is an old hotel that has updated its lobby and that's about it. At check in there was one clerk working and another clerk/supervisor and the manager playing in the office next to the counter. The clerk was trying to check me in and field phone calls while having wads of paper thrown at her from the other clerk. We had two rooms one on points and the other at a nightly rate. The only positive is the bed was comfortable. The air conditioning is not controlled by a thermostat it's either on or off. The refrigerator in the room froze everything. The hair dryer didn't work had to go to our other room to use theirs. The breakfast was below par. When reviewing my bill I noticed I was charged an odd room rate for my reward nights. When brought to thier attention it was a "mistake" and they removed but these mistakes are frequent because another guest was there to complain about a similar problem. If you wanted to use the pool you had to stroll through the Crown Plaza next door to swim. I am a reward member and unlike the other IHG hotels I was not offered points or a goody bag. This was our fourth hotel in our week and a half trip and hands down the worst. August 11, 2014
Rated 5.0 out of 5.0 by Lincoln Excellent staff, rooms, pool and dinner next door. Good breakfast, internet and Lincoln package. Was not offered shuttle. August 9, 2014
Rated 4.0 out of 5.0 by Good night's sleep/good staff We have stayed here several times since the beds were replaced and have always gotten a good night's sleep. My wife was very satisfied with the bathroom cleanliness. We booked two rooms with different check-out days. At check-in, the staff quickly handled combining the room billing. The timing of the funeral events we needed to attend conflicted with even the late check-out time and the staff worked with us to meet our needs. August 7, 2014
Rated 4.0 out of 5.0 by Friendly staff The staff is friendly. Nice clean rooms. Good variety for breakfast. The only negative is that the wireless internet is awful. I got more work done on my cell phone than I could with the hotel internet. August 6, 2014
Rated 5.0 out of 5.0 by Convenient location for Springfield, IL vacation We chose to stay at this Holiday Inn Express facility because of our prior great experiences with Holiday Inn Express facilities. To our surprise, this facility was convenient to the highway system but also to local streets and attractions that we visited in the area. The facility was clean and well maintained. The staff was friendly and responsive to our requests for services. We will definitely stay at this facility again when in the Springfield, IL area. August 5, 2014
Rated 5.0 out of 5.0 by Good value for price We had a wonderful experience at the hotel. Overall I considered it good because the only issue I had was the dust under the bed. It was noticeable when I sat in the desk chair. The bed and pillows were awesome and the best I have had in a hotel. The hotel staff were very welcoming. July 31, 2014
Rated 5.0 out of 5.0 by Excellent staff who treated us kindly during a sad time. Comfortable stay. Clean grounds, room and breakfast area. Was able to go to the Crowne Plaza and walk around to just clear our minds during a tough time. Stay was comfortable and enjoyable considering why we were in Springfield, IL. Will always consider Holiday Inn Express for our future trips. I have also shared our great experience with family and friends July 29, 2014
Rated 4.0 out of 5.0 by Great Value and Service The staff was friendly and the beds comfortable. Having access to the pool was great. Breakfast was a great start to the day. The location was perfect for our tour of the Lincoln exhibits and ease of Hwy access when we left. July 28, 2014
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