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Rated 3.7 out of 5 by 110 reviewers.
Rated 5.0 out of 5.0 by Great Property! I stayed here while visiting family during the Christmas holiday. The location of the Hotel is great, close to many restaurants, stores, etc. My room was very clean and comfortable and the staff was great. I would recommend this Hotel to any of my friends. January 15, 2013
Rated 5.0 out of 5.0 by A great place to stay This is a great place to stay not only for travelers, but I have also hosted conventions here. The service here and at the neighboring Crowne is very good. January 4, 2013
Rated 4.0 out of 5.0 by Room had some flaws Overall, my stay was fine. However, several items in the room needed attention. *The shower drain was extremely slow. *The toliet flush was oddly long, didn't always flush totally and water rose high in bowl after every flush. *The heat never kicked on in room. Blew cool air all night, regardless of where I set thermostat.. Nothing terrible, but stay would have been more pleasant if above were addressed. January 2, 2013
Rated 1.0 out of 5.0 by charged for a different room! We were in town from PA to visit the OMS National Research Center for our daughter. Being out of town and not knowing anyone from the area we went with the hotel name that we usually have a great experience at... We reserved a Queen room with the small kitchenette(fridge, microwave, etc...) When we arrived, we were told that there were none of those rooms available and were given a room with 2 double beds and no kitchenette. The appeal of the hotel once checked in was less than impressive! The rooms were outdated, the hallways and elevators smelled like strong cleaning products, the hallways were lined with towels and sheets from the cleaning staff... they must not have had room on their cart so they were just lying on piles on the floor. Once we received our checkout receipt, I realized that the balance of our room reflected the queen bed with kitchenette, which according to the check in clerk was not available. The room that we were given was actually a cheaper rate than what we charged. I immediately spoke with a staff member at the front desk and she said that she had only been working there for 2 months and did not know how to make that adjustment. I left my name and number for her manager to call me, but I did not hear back. I stopped by again an hour later before checkout to see if the manager had arrived and she had not. There was still no one on staff available to fix the error. I tried calling later that day after our departure and did not make contact with anyone that could help me with the situation. We will have to make another trip out to Illinois in 6months and I know one thing is for sure... there is no way I will be staying at the Holiday Inn Express or any of their sister hotels. It would have been appreciated if someone had taken the time and correcting the financial situation. Though, it was only a 10 dollar difference, the overall stay and service that was displayed was not worth any of the price that we paid for the entire trip! November 24, 2012
Rated 3.0 out of 5.0 by Desk clerk with an attitude I got there about 1PM and there was a line at the front desk. The clerk was checking people in and giving them there room keys but telling them there room wasn't ready and wouldn't be until 3. When it became my turn she just said she couldn't check me in until 3. I said I understood, but could I get the keys so I wouldn't have to go through this again after dinner when I had planned on returning. She just kept repeating that check in was at 3. I don't understand why she did it for the 3 or 4 people in front of me??? November 15, 2012
Rated 5.0 out of 5.0 by Exceptionally Clean! Great Staff! My husband travels a great deal with his work and as a family we also travel a substantial amount. This is by far the cleanest HIE we have ever stayed in -- the bathroom was absolutely spotless! The staff, from the lovely lady who cleaned our room to the relatively new general manager, were all personable and friendly to each person they spoke with. Should we ever be in this area again we will definitely choose this location. November 5, 2012
Rated 5.0 out of 5.0 by Excellent Stay The staff upon arrival was friendly, personable and courteous. The room was very clean and the cleaning staff was very friendly. I was walking to my room with a cup of coffee in each hand. The woman who was cleaning a room down the hall said, "Let me get the door for you," stopped what she was doing and opened my room door. October 25, 2012
Rated 4.0 out of 5.0 by Remember the wakeup call. I really enjoyed my stay as the staff were pleasant and tried to be helpful. The breakfast was outstanding each morning. My only criticism was that during my 3 day stay, I did not receive a wakeup call as requested twice and the third day it was 15 mins later than requested. October 24, 2012
Rated 4.0 out of 5.0 by Very comfortable here I stay at this hotel for business sometimes several times per month. The staff are very friendly and handle check in smooth. They never fail to let me know how they appreciate my business. The rooms are clean and quiet. The breakfast is nice when I have the time. Good location. I will continue to choose this hotel. October 22, 2012
Rated 5.0 out of 5.0 by Friendly & helpful Staff Our stay at this Holiday Inn Express was made excellent by friendly and helpful staff. The Lady (Lithuanian) who served breakfast in the lobby was outstanding and so warm and friendly. She worked so hard to make everything just right. The front desk staff was always friendly and helpful. We had need of maintenance and that man was skilled, quick and our problem was solved. The room was comfortable, clean and quiet....even with a football team on the same floor. I highly recommend this hotel. October 19, 2012
Rated 3.0 out of 5.0 by Breakfast Bar Apparently the person who usually sets up the breakfast bar was sick or on vacation. Usually it is set up early and ready to go. The lady that normally does this is always on top of things replacing any dish on the breakfast bar as soon as it is empty and does and excellent job and is also very friendly making everyone feel welcome. This time she was not there and none of the hot food was set out when I went down to the lobby a little before 6:30 AM. I ended up leaving and going to a restaurant so I could get some breakfast and get to work on time. For the normal working person these breakfast bars all need to be open by 6:00 AM. at the latest. October 14, 2012
Rated 3.0 out of 5.0 by Fine but nothing to write home about. The breakfast was the highlight of the stay. It was the exact same as every other Holiday Inn Express and the consistency is really nice to be able to rely on. The room was mediocre at best. It was clean but smelled stale. The bathrooms were in severe need of updating. The staff seemed to be disconnected. Upon arrival, I received a letter from the sales manager stating how much the staff wanted to ensure that my stay was perfect. I had no problems, but I also had not one staff member ask about my stay or if there were any issues. This was not a bad hotel, but will try the Crowne Plaza next door on my next trip. October 12, 2012
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