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Rated 4.0 out of 5 by 160 reviewers.
Rated 1.0 out of 5.0 by Management has affected this hotel experience The Holiday Inn Springfield has since 2011 been one of my favorite IHG properties. This September, spent about two weeks at the Springfield property. I was here about three weeks earlier as well. It is a well situated facility, not too far from DC, not too far from NGA or Fort Belvoir and many historical sites for the tourist in one. Three weeks ago, I thought I saw some inconsistencies here and this September now understand what I thought I saw in August. When I arrived on 07 SEP, the parking lot was being freshened up with a new coat of rubber over the asphalt. This gave the Hotel a construction site look and found it inconvenient each day just trying to find a place to park. The previous month, they had 13 huge containers in the back part of the parking lot which I thought odd, but now understand they are remodeling and fixing the place up. There are currently four of these containers taking up a lot of space in the back parking lot best suited for buses, now also includes 18 wheelers (one). My biggest disconcert was that they used to lavish me with praise for being a Platinum member. Now, when I arrive, do not even recognize that fact and have to ask for the simple gift of water and whatever else they include in the bag. This suggests to me either they do not care about Platinum loyal members or have so much clientele, that they simply are in a hurry. Either way, this is not the Hotel I became fond of. They typically serve a nice breakfast but found it simply intolerable when they advertise 0630 as opening time and in actuality, they did not often open till about 0640. I complained about that and they started to get it up and running at 0620 and to my delight saw that many other hotel guests were ready at 0615 for the breakfast. You would think Management would get the hint. Housekeeping is most unpredictable. Sometimes coming in early afternoon, other times very late in the afternoon. I finally complained to housekeeping coming in from business and my room was still not taken care of. Indeed, a family from the UK was next to my room, arrived also to find their room not ready despite being away all day. They mention that the staff said that the hotel was pack. That is a poor excuse, but imply Management not staffing properly. Worse, I noticed that a couple of the housekeeping staff were physically ill, either the flu or cold, and you could see in their faces that they were having a bad day. I did not realize this until I complained again as some of the housekeepers were slamming the doors every 5-10 seconds, using the door stop as a hold to keep from having to use the key. It was then that I found that several of the staff on housekeeping were ill. I spoke to one of the NON housekeeping staff and confirmed what I suspected that MANGEMENT at this property has little concern for their staff, in particular for housekeeping. These ladies work very hard, but you can see in their faces they are struggling and afraid. My experience with other hotels is that the lower level staff reflects the gracious attitude of their management and reflects in happy faces and smiles. A draconian management however reflects clearly in the way the staff visibly looks. Last week, I received the newspaper on my door three of five days. This week only received two of five days. One of the perks advertised by IHG is the paper, but again, Platinum is of little consequence at this property. There is the WIFI. Most hotels now operate at the 802.11N, which is 300MPS speed. This property is still at the Jurassic 802.11G speed that is 54PBS. So, if all you need is e-mail you are fine. However, beyond that, the Wi-Fi is slow. The staff at the front desk is nice, courteous and no complaints there but simply have to say there is a problem at this IHG property and my instincts tell me it is Management. I am a diehard IHG customer, but next time in this area, and I visit every other month now, may have to look at a different Hotel Chain given the abysmal atmosphere. September 19, 2014
Rated 2.0 out of 5.0 by Average stay Had a business trip to Springfield VA on the weekend, and booked this HIE. It was very underwhelming for a Holiday Inn Express. The room was decent sized, with a sofa area, mini-refrigerator, and king bed. No microwave in the room, but I could use the one in the lobby. The walls were thin and the so was the door to the room. The facility looked old. Parking and the complimentary breakfast were good. I got a very good price for the rate. Decent amount of shops and restaurants within walking distance. Conveniently near several on- and off-ramps to I-95. Complimentary shuttle to the Metro station. I know I didn't list a large amount of complaints about this HIE, but I can't place my finger on why I didn't care for this HIE. I would look into other Holiday Inns in the local area before I return to this one. September 18, 2014
Rated 5.0 out of 5.0 by Great Team Very good service, professional team and great place to stay. September 16, 2014
Rated 5.0 out of 5.0 by Great Place Close to everything. Just a great place to stay while tending to your business. September 16, 2014
Rated 5.0 out of 5.0 by Great upgrades to rooms. Staff extremely friendly and knowledgeable of area. Wonderful upgrades that been done to the rooms. September 14, 2014
Rated 4.0 out of 5.0 by No Juice for you! Having worked very late the night before, I overslept an almost missed breakfast, but the staff allowed me to go ahead and get something to eat. I would have rated this act of kindness higher than I did but for the "eyeroll" I got from the kitchen aid for asking... especially for a glass of O.J. after 10:00 am! ;-) September 12, 2014
Rated 2.0 out of 5.0 by Not a real Holiday Inn Express This is an older property that need a little bit more up keep. I had a repaired ceiling in bathroom that was not done very well, looks tacking and shower head was hanging a bit off wall. You can tell this was a Holiday Inn old property, plus they stated they had pool, but the customer service rep told us No pool. That cancel the pool time we had planned. September 9, 2014
Rated 5.0 out of 5.0 by My stay at Holiday Inn Express DC SW My stay was comfortable and restful. The staff was courteous and helpful. I found the shuttle useful and convenient. I have stayed here several times over the past ten years and will stay again if the reviews remain high. I have a minor suggestion; please look into AC that is more temp sensitive. September 8, 2014
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