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Rated 4.3 out of 5 by 225 reviewers.
Rated 5.0 out of 5.0 by Good stopover location I use this HIE when travelling from south to north and/or return. It is an ideal location to break my journey. Good for me as this hotel is dog friencdy and allow my dogs in the room with me. I don't sleep well so have marked down the sleep component, but that's me and not everyone else. Being so close to the M6 there is always going to be some outside noise, can't be avoided. The one drawback, nothing to do with HIE, is the pub opposite, who lately have had woeful service times. Earlier this year the wait time on food was up to 90 minutes. The other day over 30 mins. Clearly they should address this but as they have a captive audience I doubt they will. The Chinese restaurant is not open Sunday despite the notice saying they are open every day. I would recommend this HIE as a place to stay. July 3, 2014
Rated 5.0 out of 5.0 by clean and comfortable Lovely room, clean and comfortable. Friendly and welcoming staff. Good selection at breakfast. Good stay. July 1, 2014
Rated 4.0 out of 5.0 by Good room Pity about the television Part of relaxation at the end of a busy day is watching television - this wasn't possible for me due to the limited channels available. June 23, 2014
Rated 5.0 out of 5.0 by Always good, breakfast choices much improved We stay at this Holiday Inn Express regularly but our last stop here at the end of May was disappointing in that the food offered, both snacks and breakfast, was well below the expected standard. We were delighted this stay to find a much improved breakfast choice, which is now of the same high standard as the welcome, the staff and comfort we have always experienced. Well done! June 22, 2014
Rated 4.0 out of 5.0 by Nice stay but.... Overall a very nice hotel, my only criticism is it has a very small menu (that's ok), but they never had half the food advertised on the menu available. So I has an extremely limited choice. Staff were very friendly and a pleasure June 21, 2014
Rated 3.0 out of 5.0 by OK for a stopover Stayed here over night as I was visiting Alton Towers for the weekend. Place was fine with options on the doorstep for food and drink. Served its purpose for us. June 20, 2014
Rated 5.0 out of 5.0 by Great value for money Great hotel, used it as a base for Alton Towers visit. Nice clean room, good facilities, handy location, ample parking spaces, pub/restaurant opposite. Only average for sleep quality but that was due to the fact that the it was very warm in the room. No Air conditioning but it was a very muggy evening, can't blame the hotel!! Would definitely recommend it. June 19, 2014
Rated 4.0 out of 5.0 by Good Hotel Welcoming and comfortable. Would use again. No problems. June 19, 2014
Rated 5.0 out of 5.0 by Great stay. Just had 2 very good nights with lovely clean comfortable rooms, service and staff friendly. An unexpected and good selection at breakfast. Very child friendly with a small play room. Only down side was other guests dogs barking over night in parked cars. June 18, 2014
Rated 4.0 out of 5.0 by Good overnight Hotel Would recommend this hotel as a good place to stay on your way to other places. The room was clean and comfortable. June 15, 2014
Rated 5.0 out of 5.0 by Great accommodation for families We had a weekend away at Alton Towers and only wanted somewhere for 1 night. This Holiday Inn was only 26 miles away. The staff were very pleasant, the rooms were clean and it was great for families. We had a double bed and double sofa bed for the kids, which was just as comfortable. The continental breakfast was lovely. The hotel was great value for money, we would definitely stay there again. A lovely weekend all round!! June 11, 2014
Rated 4.0 out of 5.0 by Excellent staff Stayed for a night out near by, highly recommend. Service excellent, clean and comfy June 11, 2014
Rated 5.0 out of 5.0 by Great place to stay I stayed at the holiday inn express with my husband as we were attending a wedding nearby.. The hotel was really comfortable and clean, breakfast was fine but we did have to wait for the sausages and egg to cook. I really wished they would do bacon as well.the price is really good too. We would definately stay there again June 11, 2014
Rated 3.0 out of 5.0 by Good service poor breakfast Overall good pity about the room booking and breakfast June 11, 2014
Rated 5.0 out of 5.0 by Excellent service and friendly staff If traveling on the M6 this is the place to stay . Easy access to several interesting places even Alton Towers. June 5, 2014
Rated 4.0 out of 5.0 by Nice Hotel Nice hotel but breakfast could of been better,Orange juice was like water coffee not the best June 4, 2014
Rated 5.0 out of 5.0 by Holiday inn express stafford Just what we expected first class try not to stay any where else if given a choice June 4, 2014
Rated 4.0 out of 5.0 by Great only for uncomfortable beds Great budget hotel to stay, but i just couldnt sleep with the mattresses being so uncomfortable i could feel the base and my daughter had to sleep on a sofa bed which you could feel the springs through we had to ask for lots of pillows for her to lie on for her comfort, also the place was very warm, air conditioning wasnt on or we didnt no where it was to use areselfs, but other than that we did have an ok stay for 3 days June 3, 2014
Rated 5.0 out of 5.0 by A Genuine Rest Our first visit to this Holiday Inn Express and we were delighted with all aspects of our stay (as was the dog). Staff were very helpful and friendly in providing for our needs (and those of the dog). Nothing was too much trouble and their manner was first class. The room was clean, warm and nicely furnished and equipped. breakfast was simple but plentiful and for the price we paid for the night we thought this Hotel to be exceptional value for money. Highly recommended. June 2, 2014
Rated 4.0 out of 5.0 by Great staff The room was very clean and tidy. Unfortunately the beds and pillows let it down. The staff were incredibly helpful especially the lady at breakfast unfortunately we did not get her name but she is defiantly an asset and a good represetitve for your company May 30, 2014
Rated 4.0 out of 5.0 by M6 Stafford Hotel Pleased to inform you that The Holiday Inn Express at junction 13 is as described. Very handy for access to M6 and the world around. The hotel offers a good class of accommodation with pleasant staff May 25, 2014
Rated 5.0 out of 5.0 by Comfy night stay Stop off en route home. We were welcomed as Gold members, but were not given a choice of points or a drink. I had to ask when checking out for the points. Other than that the stay overnight was good, comfortable and very pleasant. May 23, 2014
Rated 5.0 out of 5.0 by A good HI Express Another good stay, nothing to complain about. A good basic breakfast free of charge. At jct 13 of the M6 unless you are a very light sleeper this will not be an issue. The staff are very accommodating and handle unreasonable guests with professionalism. May 11, 2014
Rated 5.0 out of 5.0 by Stopover Used this hotel in a stopover on journey from Scotland to Devon. Excellent hotel, close to other eating houses although evening menu in hotel more then adequate. Breakfast in hotel was excellent, the variety was more than I expected. Very clean and staff very pleasant and attentive. Would certainly look for Holiday Inn Express for future stopovers. Value for Money May 9, 2014
Rated 3.0 out of 5.0 by Good overnight stop Perfect place to crash while driving long distances. The only problem we had was finding a place to eat! The desk staff acted as if they had never heard of Stafford or Stoke-on-Trent! They could not provide us with a map. They could not identify any restaurants within 10 miles. They were pleasant people, but not useful to hungry travellers. I was pleased to discover that Stafford is a lovely town with many shops and restaurants! The Indian restaurant at which we ate was terrific, and crowded with locals. I wanted to give the restaurant's card to the desk clerks to pass on to other hungry travellers. I know a desk clerk is not a concierge, but efficiency at paperwork is not sufficient in a hotel clerk. This hotel exemplifies the reliability of the Holiday Inn chain. May 8, 2014
Rated 5.0 out of 5.0 by Does what is does extremely well An excellent position just off the motorway makes this an ideal stop over for long journeys. Rooms are spotless and comfortable, breakfast is plentiful with good choice and the staff are very pleasant and helpful. It is excellent value for money. May 7, 2014
Rated 5.0 out of 5.0 by Convenient and comfortable. ! Good reception and a great breakfast. Very comfortable bed and excellent facilities. April 30, 2014
Rated 4.0 out of 5.0 by Good value for money. Stayed overnight on our way to Southampton. Perfectly positioned for motorway. Very pleasant staff. The hotel was very clean. All in all good value for money. Would definitely stay again. April 27, 2014
Rated 2.0 out of 5.0 by Hotel fails to get the basics right Firstly the breakfast is poor. If you wake up looking forward to the breakfast then it's very poor. Very few cooked choices - only scrambled egg on offer and this did not taste nice, very cheap sausages and bacon had run out. Perhaps you can excuse the breakfast as it is marketed as being "free". What you couldn't excuse would be the quality of the beds. It is bad enough to only be offered a double sized bed when other cheaper nationwide brands offer king size as standard. But when you also combine that with a very cheap quality of mattress it makes it incredibly hard to get any quality sleep at all. The problem with cheap mattresses is they don't offer support close to the edge and so if that is where you choose to sleep then you end up at such an angle that you feel you are going to slide out of the bed. This might not be a problem when sleeping on your own but if sharing the bed then it really reduces the area where you can sleep horizontally to a very small area indeed. I was staying at this hotel to split up my journey from London to the Highlands of Scotland and therefore the quality of sleep was very important for me. For a Holiday Inn Express to fail to deliver in this area is fatal and unfortunately i couldn't say i would wish to stay in one again. April 22, 2014
Rated 5.0 out of 5.0 by Great value for money Great budget hotel. Great price, great room, great staff and great breakfast!! What more can I say apart from I will definitely be back. April 21, 2014
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