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Rated 4.3 out of 5 by 243 reviewers.
Rated 4.0 out of 5.0 by Handy location This hotel is in a good location if you are travelling down the M6 or doing something in Stafford and the area. The hotel is comfortable even though the beds are only doubles. It is a shame there is no Air Conditioning as the rooms can be very hot and stuffy. We found the breakfast choice to be quite limited and the items were not replenished very often..... July 30, 2014
Rated 4.0 out of 5.0 by Good for the towers I recently travelled here to go to Alton Towers. on arrival I was greeted and checked in. very friendly staff and our room was also easy to find. Room was Spacious good view over seeing parking lot no room noise or not that I could here and bathroom was in great shape. Though no Plug sockets were available near beds there are two how ever one was taken up by a fan. the problem we had it was way to hot and the fan did not really work we ended up taking the duvet out and just using a sheet but it still felt way to hot. in the morning went and had the breakfast and you get a lot of selection but not a lot of selection there were options of HOT Sausages Egg(which I don't eat from buffets) and beans continentals cossets of quasongs and a few sweet bights toast. you also get cereal and yogurt's. Also IF you have your key card to close to anything electronic or credit cards you wont be getting in to your room anytime soon July 29, 2014
Rated 5.0 out of 5.0 by Fantastic saff Very warm welcome when we arrived ,easy check in, Room very comfortable, could use a reverse cycle air conditioner Staff very very helpful fantastic attitude July 25, 2014
Rated 4.0 out of 5.0 by Comfortable bed, great staff and service. This is a very comfortable hotel with really friendly and helpful staff. I will definitely book this one again. July 23, 2014
Rated 5.0 out of 5.0 by Great surroundings and service We attended a lovely wedding and were very impressed by the organisation and the service we received. The surroundings are beautiful and we thoroughly enjoyed our stay. We promise to take good care of the bear! Judy and Barry 22/07/14 July 22, 2014
Rated 5.0 out of 5.0 by A Firm Favourite When Travelling to Stafford This is a well placed Holiday Inn and easy to find. The facilities are of a very high standard and just what you need after a long day travelling round Birmingham! I would recommend this hotel, the staff are pleasant and the room was comfortable and clean. There is everything you need for a good nights sleep. July 19, 2014
Rated 3.0 out of 5.0 by Not as good as other holiday inns visited Whilst the location was excellent, adjacent to the motorway, not much else was memorable about this stay which wasn't negative. The aircon provided consisted of a fan in the room. The food offered included an up market chinese restaurant and a family pub chain. The pub was selected and the food found to be abysmal. Firstly the generic menu didn't match what was on offer, and the food was bland and tasteless. For this reason we will not be visiting this holiday inn again. In fact on our journey back we opted for a different hotel chain and were pleasantly satisfied. July 17, 2014
Rated 5.0 out of 5.0 by First class customer service The staff at the Holiday Inn Express Stafford couldn't have been more helpful when we arrived en route home from France. Having driven all day we just wanted to relax with some food from the great Chinese restaurant across the road. The staff were more than happy to provide plates and cutlery so we could either eat in our room or in their lounge. They were very friendly, explained everything we needed to know and were keen to help in any way they could. A first class effort in customer service! Hotel was really easy to find - it's just off the Stafford junction of the M6 so easy to leave and re-enter the M6. Free, inclusive, buffet breakfast was a great bonus making the stay a great price and the fact it was a relaxed buffet was great for the kids. July 17, 2014
Rated 4.0 out of 5.0 by Good overall stay Unfortunately and not for the first time I have had a room over the main entrance and experienced talking,shouting & laughing at all hours of the night and early morning from smokers at the entrance to the hotel. I stay with you quite often to break my journey during a long drive so wish an undisturbed night's sleep. Could the smokers not be 'put' elsewhere so as not to disturb people like somewhere across the car park. I mentioned all this to the receptionist as I was checking out. July 17, 2014
Rated 4.0 out of 5.0 by Excellent but too hot A bright, new, clean and friendly hotel, good car parking, good location, good breakfast July 16, 2014
Rated 4.0 out of 5.0 by Nice and clean, handy location This is the about the eighth time we have stayed in this hotel, we book two rooms as it is a family if five, three adults and two children, one of the children has special needs, the pullout bed is like sleeping on a bag of rocks! We also left micro chips in the kitchen for our youngest child's breakfast as he has Autism and only eats chips in the morning, but these were thrown out of the kitchen! As so he had no breakfast. The rooms are too warm and need air conditioning. The location brings us back to this a Hotel, but I will have a look at what other Hotels are around. The staff on duty in the mornings are very rude and do not even talk to you, so breakfast can be a help yourself, and good bye affair. July 11, 2014
Rated 5.0 out of 5.0 by nice clean room and good service i would recommend this hotel as it was an all-round excellent stay. July 10, 2014
Rated 5.0 out of 5.0 by Best HiExp yet Stayed in a good many HiExp over the years but this was one of the best. Excellent room, very comfy bed, quiet, and an great, really fresh breakfast July 9, 2014
Rated 5.0 out of 5.0 by Welcoming and very flexible service from night staff Arrived late in the evening and the check in was quick and our local eating options were explained helpfully. July 9, 2014
Rated 5.0 out of 5.0 by Very enjoyable stay Hotel was very comfortable and clean, staff attentive, location easy to find. Room very comfortable, toilet area fully accessable for disabled, easy to fit disabled scooter in to room. Food very good with lots of choice. July 8, 2014
Rated 5.0 out of 5.0 by Efficiency of Staff Upon our early arrival, our room was not ready but the receptionist called up to the cleaner to find out which rooms were available, she then proceeded to switch rooms to ensure we were able to check in immediately - very friendly, very efficient and extremely professional. July 7, 2014
Rated 5.0 out of 5.0 by great We stay here very regulary as it is half way on our journey down South. This Hotel is a top notch hotel for value every thing is excellent from breakfast staff and even fellow guest who we have talked to when we are having a drink in the lounge think the same as us July 4, 2014
Rated 5.0 out of 5.0 by Good staff Our stay was very enjoyable , the food was good, we have no complaints. July 4, 2014
Rated 5.0 out of 5.0 by Good stopover location I use this HIE when travelling from south to north and/or return. It is an ideal location to break my journey. Good for me as this hotel is dog friencdy and allow my dogs in the room with me. I don't sleep well so have marked down the sleep component, but that's me and not everyone else. Being so close to the M6 there is always going to be some outside noise, can't be avoided. The one drawback, nothing to do with HIE, is the pub opposite, who lately have had woeful service times. Earlier this year the wait time on food was up to 90 minutes. The other day over 30 mins. Clearly they should address this but as they have a captive audience I doubt they will. The Chinese restaurant is not open Sunday despite the notice saying they are open every day. I would recommend this HIE as a place to stay. July 3, 2014
Rated 5.0 out of 5.0 by clean and comfortable Lovely room, clean and comfortable. Friendly and welcoming staff. Good selection at breakfast. Good stay. July 1, 2014
Rated 4.0 out of 5.0 by Good room Pity about the television Part of relaxation at the end of a busy day is watching television - this wasn't possible for me due to the limited channels available. June 23, 2014
Rated 5.0 out of 5.0 by Always good, breakfast choices much improved We stay at this Holiday Inn Express regularly but our last stop here at the end of May was disappointing in that the food offered, both snacks and breakfast, was well below the expected standard. We were delighted this stay to find a much improved breakfast choice, which is now of the same high standard as the welcome, the staff and comfort we have always experienced. Well done! June 22, 2014
Rated 4.0 out of 5.0 by Nice stay but.... Overall a very nice hotel, my only criticism is it has a very small menu (that's ok), but they never had half the food advertised on the menu available. So I has an extremely limited choice. Staff were very friendly and a pleasure June 21, 2014
Rated 3.0 out of 5.0 by OK for a stopover Stayed here over night as I was visiting Alton Towers for the weekend. Place was fine with options on the doorstep for food and drink. Served its purpose for us. June 20, 2014
Rated 5.0 out of 5.0 by Great value for money Great hotel, used it as a base for Alton Towers visit. Nice clean room, good facilities, handy location, ample parking spaces, pub/restaurant opposite. Only average for sleep quality but that was due to the fact that the it was very warm in the room. No Air conditioning but it was a very muggy evening, can't blame the hotel!! Would definitely recommend it. June 19, 2014
Rated 4.0 out of 5.0 by Good Hotel Welcoming and comfortable. Would use again. No problems. June 19, 2014
Rated 5.0 out of 5.0 by Great stay. Just had 2 very good nights with lovely clean comfortable rooms, service and staff friendly. An unexpected and good selection at breakfast. Very child friendly with a small play room. Only down side was other guests dogs barking over night in parked cars. June 18, 2014
Rated 4.0 out of 5.0 by Good overnight Hotel Would recommend this hotel as a good place to stay on your way to other places. The room was clean and comfortable. June 15, 2014
Rated 5.0 out of 5.0 by Great accommodation for families We had a weekend away at Alton Towers and only wanted somewhere for 1 night. This Holiday Inn was only 26 miles away. The staff were very pleasant, the rooms were clean and it was great for families. We had a double bed and double sofa bed for the kids, which was just as comfortable. The continental breakfast was lovely. The hotel was great value for money, we would definitely stay there again. A lovely weekend all round!! June 11, 2014
Rated 4.0 out of 5.0 by Excellent staff Stayed for a night out near by, highly recommend. Service excellent, clean and comfy June 11, 2014
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