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Rated 4.3 out of 5 by 203 reviewers.
Rated 5.0 out of 5.0 by A good HI Express Another good stay, nothing to complain about. A good basic breakfast free of charge. At jct 13 of the M6 unless you are a very light sleeper this will not be an issue. The staff are very accommodating and handle unreasonable guests with professionalism. May 11, 2014
Rated 5.0 out of 5.0 by Stopover Used this hotel in a stopover on journey from Scotland to Devon. Excellent hotel, close to other eating houses although evening menu in hotel more then adequate. Breakfast in hotel was excellent, the variety was more than I expected. Very clean and staff very pleasant and attentive. Would certainly look for Holiday Inn Express for future stopovers. Value for Money May 9, 2014
Rated 3.0 out of 5.0 by Good overnight stop Perfect place to crash while driving long distances. The only problem we had was finding a place to eat! The desk staff acted as if they had never heard of Stafford or Stoke-on-Trent! They could not provide us with a map. They could not identify any restaurants within 10 miles. They were pleasant people, but not useful to hungry travellers. I was pleased to discover that Stafford is a lovely town with many shops and restaurants! The Indian restaurant at which we ate was terrific, and crowded with locals. I wanted to give the restaurant's card to the desk clerks to pass on to other hungry travellers. I know a desk clerk is not a concierge, but efficiency at paperwork is not sufficient in a hotel clerk. This hotel exemplifies the reliability of the Holiday Inn chain. May 8, 2014
Rated 5.0 out of 5.0 by Does what is does extremely well An excellent position just off the motorway makes this an ideal stop over for long journeys. Rooms are spotless and comfortable, breakfast is plentiful with good choice and the staff are very pleasant and helpful. It is excellent value for money. May 7, 2014
Rated 5.0 out of 5.0 by Convenient and comfortable. ! Good reception and a great breakfast. Very comfortable bed and excellent facilities. April 30, 2014
Rated 4.0 out of 5.0 by Good value for money. Stayed overnight on our way to Southampton. Perfectly positioned for motorway. Very pleasant staff. The hotel was very clean. All in all good value for money. Would definitely stay again. April 27, 2014
Rated 2.0 out of 5.0 by Hotel fails to get the basics right Firstly the breakfast is poor. If you wake up looking forward to the breakfast then it's very poor. Very few cooked choices - only scrambled egg on offer and this did not taste nice, very cheap sausages and bacon had run out. Perhaps you can excuse the breakfast as it is marketed as being "free". What you couldn't excuse would be the quality of the beds. It is bad enough to only be offered a double sized bed when other cheaper nationwide brands offer king size as standard. But when you also combine that with a very cheap quality of mattress it makes it incredibly hard to get any quality sleep at all. The problem with cheap mattresses is they don't offer support close to the edge and so if that is where you choose to sleep then you end up at such an angle that you feel you are going to slide out of the bed. This might not be a problem when sleeping on your own but if sharing the bed then it really reduces the area where you can sleep horizontally to a very small area indeed. I was staying at this hotel to split up my journey from London to the Highlands of Scotland and therefore the quality of sleep was very important for me. For a Holiday Inn Express to fail to deliver in this area is fatal and unfortunately i couldn't say i would wish to stay in one again. April 22, 2014
Rated 5.0 out of 5.0 by Great value for money Great budget hotel. Great price, great room, great staff and great breakfast!! What more can I say apart from I will definitely be back. April 21, 2014
Rated 4.0 out of 5.0 by Very close to M6 & its' road noise... but good overall Nice HI Exp close (very close!) to the M6 at J13. Didn't sleep very well as bed was uncomfortable & road / traffic noise from busy M6 woke me on several occasions - had asked for a room away from the road but this wasn't allocated. If staying ask for a room away from end of hotel closest to the motorway itself. Everything else is as you would expect & good or better. April 14, 2014
Rated 4.0 out of 5.0 by Very good Surprisingly quiet in the room even though it backed onto the slip road of the motorway. Would be very happy to stay here again. April 6, 2014
Rated 5.0 out of 5.0 by Amazing A***** great from start to finish Staff were the best I have ever experienced :D March 27, 2014
Rated 4.0 out of 5.0 by Excellent value for money Good mattresses, good shower, clean room, pleasant staff. March 27, 2014
Rated 5.0 out of 5.0 by Excellent staff good hotel I've stopped at this hotel many times usually using my IHG reward points. if this is a problem to them they never show it. Staff are very welcoming and there are a few food options both in the hotel and close by. I've never been disappointed when I've stayed here March 25, 2014
Rated 5.0 out of 5.0 by Very friendly and ideally located This is a great hotel and ive stayed in plenty of HIEXP but this is a jewel in their crown-ok so they all look the same but as i travel extensively you look for that little extra in their customer service and thats what i got in Stafford-well done guys and i will certainly be back! March 11, 2014
Rated 5.0 out of 5.0 by A Good Holiday Inn Express A good Holiday Inn Express; just off the M6 at Jct 13. The Chinese opposite is of excellent quality and the pub opposite serves typical mass produced pub grub and there for excellent value for money. The hotel now serves light bar meals with Pizza, chips etc.(Pepperoni recommended) Finally on food the local village of Penkridge has a wide range eateries and recommended. Not recommended are the local Taxi firms who charge a fortune for a 3 mile drive 'as they go outside the borough' ....where ever they originate from. The breakfast is free and provides more than most people eat at home, so don't complain that its not a 'full English,Scottish,Welsh or Irish. Rooms are good, clean and tidy with free basic WiFi through out. Negatives? some showers lack pressure and the bar is a bit pricey. Like all Holiday Inn Express Hotels, not brilliant for a 2 week holiday but great for several nights on business or pleasure. Highly recommended for hotel of its type March 7, 2014
Rated 5.0 out of 5.0 by great value great location great staff always made welcome every time i stay at this hotel February 28, 2014
Rated 4.0 out of 5.0 by Friendly, professional staff. We enjoyed a lovely overnight stay here when attending a comedy night at the Gatehouse in Stafford. Friendly staff, clean room and comfy bed. Great that they offer the things you may have forgot eg toothbrush. Directly opposite a pub and a chinese resturant. We might try those when we return. February 26, 2014
Rated 4.0 out of 5.0 by Friendly & helpful reception staff Nice friendly receptionists always willing to help. Clean comfortable hotel in convenient location for Stafford and Cannock chase. February 26, 2014
Rated 4.0 out of 5.0 by "A home away from home" Always enjoyed staying in Holiday Inn weather in the UK or overseas. February 25, 2014
Rated 5.0 out of 5.0 by Excellent value family room The family room (double bed & sofa bed) was compact but comfortable. The single quilt on the sofa bed resulted in some tussling between our two sons until they succumbed to sleep! The self service breakfast offered plenty of choice with cereal, pastries, fruit, sausage, scrambled eggs, beans & toast. Overall, the visit was pleasant and extremely good value for money. February 12, 2014
Rated 5.0 out of 5.0 Crackin' place to stay!!! Stayed here overnight while attending a wedding at a nearby hotel. Others guests stayed at actual venue but as I required 3 rooms the £150 price tag made this impossible. Happily I decided to pay less than £40 a night...great decision. The rooms were really clean, decorated to a high standard and very comfortable. My son had a room for 4 (same price) and this included an ample and very good breakfast. I have already praised the hotel to many and will have no reservations in recommending it to many more. Well done you helped make the wedding a great success. February 12, 2014
Rated 5.0 out of 5.0 by convenient location Easy access immediately off M6 junction 13 and next door to one of the best Chinese restaurants in the country. February 9, 2014
Rated 5.0 out of 5.0 by Second to none I stayed for 6 nights at Holiday Inn Express Stafford over Christmas 2013. I often use this hotel because for one thing it is conveniently placed for me to visit my family and friends, as I live abroad. The staff and service have always been most helpful and pleasant but this time I was quite ill when I arrived. Each changing shift of staff kept a kind and caring eye on me - asking me how I felt each time they saw me - they could not have been more kind. They even showed extreme kindness to my little dog who was accompanying me. I have stayed in some superlative hotels throughout the world - not one of them matches up to Holiday Inn Stafford in terms of customer care and service. Holiday Inn management should be very proud of the team they have at Stafford. January 6, 2014
Rated 5.0 out of 5.0 by back again back again to this great value hotel staff so helpfull great location January 2, 2014
Rated 5.0 out of 5.0 by Nice bar and lovely quiet area Having stayed on numerous occasions due to family in the Stafford area I have always used this hotel due to price, room quality, a stocked bar and football on the TV. Room is nice and modern with a put-up cot for the little one. Local Chinese and a pub a stones throw away. NEVER been awoken abruptly due to car noise or people in the same corridor. Overall we will continue to use for the foreseeable future. December 31, 2013
Rated 5.0 out of 5.0 by great value Top top notch as usual pleasant staff good bed exelent customer servercise December 27, 2013
Rated 5.0 out of 5.0 by Relaxing Very pleased with accommodation very clean, comfortable bed, just what was required after a long journey, a good breakfast was supplied, staff friendly, all in all a great nights stay. December 21, 2013
Rated 4.0 out of 5.0 by ALMOST PERFECT Stayed two nights and in general can't fault the hotel or the staff. Good location, very clean and tidy, with very helpful and knowledgeable staff who were always there with a smile. Our only small criticism was that the beds were too soft for our own liking, but then that's a personal choice. Overall excellent, and with family in the area we will stay there again. December 19, 2013
Rated 5.0 out of 5.0 by Just the job !! I wanted a convenient stopover on my way from Somerset to Manchester so opted for this hotel. It was a very good decision. Very close to the M5, a friendly welcome on arrival and throughout the stay plus a good meal evening and morning. The room was very comfortable, the Wi-Fi worked well and the bed was fine. The perfect choice! December 18, 2013
Rated 2.0 out of 5.0 by Room was fine. Poor service. The room was clean and comfortable for the price. The Chinese restaurant accross the road was good for evening meal. Breakfast in the hotel was a bit basic but fine. I left my phone charger in the room and called the following day when I realised. The hotel called me back to say that they had found the charger. I asked them if it was possible to post it to me as I was no longer in the area. I said I was happy to pay the postage for this so they took my address and said they would be in touch if I needed to pay the postage. I haven't heard from them since and nothing has arrived in the post. December 12, 2013
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