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Rated 4.4 out of 5 by 362 reviewers.
Rated 3.0 out of 5.0 by Late Arrival We arrived at approximately 7.30pm on a Saturday evening and the Reception/Bar area was quite busy, but we didn't have to wait too long to check in. The room was nice and clean. My husband went back downstairs to get some food to bring back to the room and a glass of wine for me. He was told they didn't do food, but you could order from a local takeaway, and they also had no white wine. Then he asked for a pint of iced water and was told there was no ice. On the plus side there was a carpark and we were able to have a late checkout. May 1, 2015
Rated 5.0 out of 5.0 by Football stayover Very enjoyable stay, brilliant access to Stoke City football ground, would definately use again. April 30, 2015
Rated 5.0 out of 5.0 by Good Value, Friendly Staff Booked this hotel and stayed for 1 night. Friendly staff at check in. Room all good, no problems. Air conditioning all good and able to set to desired comfort. Having stopped in a few Holiday Inn Expresses, what I do miss as an option for breakfast is Bacon! Not sure why they do not give that option. Following on with the breakfast theme. We regularly stop in the Holiday Inn Express at Greenwich. I must say the quality of breakfast at Stoke-On-Trent is 300% better. If you stay at Greenwich , avoid the breakfast. Eggs watery, Sausage Not sure what the meat is but, NO. Baked beans are definitely No frills, No Frills. Orange juice is also watery and the coffee has a terrible tang to it and leaves a film in the mugs! I hope Holiday Inn Express do read these comments too and look into your Greenwich site. The 02 are building hotels with in their complex and if Greenwich Holiday Inn Express doesn't improve breakfasts, I guess you will loose out big time. I know of guest who did not eat breakfast there, but walk 500yrds for lovely food. April 29, 2015
Rated 5.0 out of 5.0 by Ideal for a stopover Free car park, very helpful and efficient staff. Very nice bar and lounge.Very complete breakfast. Ability to eat in. Perfectible soundproofing.... April 29, 2015
Rated 3.0 out of 5.0 by Holiday Inn Stoke Having used Holiday Inn hotels regularly including this hotel there were no surprises that the hotel was excellent. Clean well appointed and friendly welcome from staff. The only negative for the two nights we stayed were other guests. We were unfortunate to be staying along with a group of Scottish football supporters and a youth rugby team. Both caused noise and nuisance during the evening and overnight until around 4am. This had the effect that my wife and children had to retreat to our room on both evenings instead of enjoying the lounge on my wife's 40th Birthday. Staff on the night did as much as the could to control the drunken rowdy groups however with no great effect. Overall the staff present were superb but the stay not as enjoyable as hoped. Also after over a week after emailing the hotel with my observations I have had no reply. Disappointing service for a Priority Club member. April 28, 2015
Rated 5.0 out of 5.0 by Quality at a great price Warm, comfortable and clean room. Staff were helpful and friendly. Good wholesome breakfast. April 28, 2015
Rated 5.0 out of 5.0 by 100% satisfaction Our first stay in a Holiday Inn Express was an excellent experience. If the all round quality of this Stoke hotel is typical of other HIExpress hotels then we shall be very happy customers. This hotel was very well presented, right from the reception area through to our bedroom and bathroom. The staff were most welcoming and helpful. The breakfast was perfectly fine, given that this was included in the room rate. It would be great if the hotel could have a quality restaurant attached to it since the adjacent Harvester restaurant was not good. Thank you for a very enjoyable stay. April 22, 2015
Rated 3.0 out of 5.0 by Good location for Alton Towers Great location for travelling to Alton Towers with family. Room was quite squashed for 2 adults and 2 teenagers. Room clean and good wifi access. Average breakfast - quality ok. April 22, 2015
  • 2015-05-03T10:18:13.829-05:00
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