Rated 4.3 out of 5 by 115
Rated 4.0 out of 5.0 by Andrew365 Convenient location, modern accommodation
Stayed here on business in local area. Convenient location with modern, comfortable surroundings. Only grumble (very minor) is that for the price I paid I'd expect real Weetabix at breakfast, not supermarket own-brand!
July 9, 2013
Rated 4.0 out of 5.0 by Earls All round brilliant but...
I enjoy staying at the HIE (SOT) branch for 3 nights each year and enjoy the comfort, quality and service offered.
I do however have a small complaint. I check in on a Friday and leave on Monday. I get my room cleaned once on Saturday but never the next day.
Each year the same thing happens. I shouldnt have to request this service. I feel that i am being shortchanged because im leave the next day.
Apart from this thankyou for such brilliant hospitality.
July 1, 2013
Rated 4.0 out of 5.0 by Menors overnight stay 8th June
Room fine, clean, basic, good TV, electric plug socket hanging off wall didn't look pretty, was reported. Room also quiet which was good given hotel nearly full.
Bar area and reception pleasant, good that bar open till late night hours. Main issue was breakfast on Sunday 14th June morning, 0830 packed, chaotic and not a pleasant experience. Had this once before at the hotel but this time was worse. Staff doing their best to keep food available at all times, just not enough room in the food area, thus long queues every time you wanted a drink, bread, hot food etc. Crazy having a line of food laid out in such a way, which meant you got stuck behind someone toasting bread when in fact you only wanted a cereal. To be honest would not bother with breakfast again, nothing short of shambolic, all to do with lack of space and sensible layout in food area, gives staff an impossible task. However, breakfast aside a good hotel for a short stay.
June 15, 2013
Rated 5.0 out of 5.0 by MeJulie Welcoming
The staff on arrival were very welcoming and explained the facilities fully. The room was clean and comfortable. There was lots to choose from for breakfast with lots of healthy options. I would be very happy to stay here again.
June 14, 2013
Rated 5.0 out of 5.0 by g1anluca Very nice hotel
We stayed there for 1 night, we needed a place in the middle o the night, and everything was very enjoyable !
June 10, 2013
Rated 5.0 out of 5.0 by Nursey Comfortable, value for money
Very pleasant 2 nights at the HI Express in Stoke. Comfortable clean room, very friendly staff. Breakfast included in rate. No evening meals but Harvester next door.
Not really anywhere to go for a walk in the evening but location is convenient for town and motorways
June 9, 2013
Rated 5.0 out of 5.0 by RGE17 Comfortable Accommodation
Enjoyed our overnight stay and encountered no problems and the staff were extremely helpful
June 9, 2013
Rated 5.0 out of 5.0 by Saraj Fabulous
The staff here are so friendly and helpful. Hotel is easy to get to and the pub/restaurant next to it serves lovely food. Hotel bar area is fairly large and very comfortable.
May 28, 2013
Rated 5.0 out of 5.0 by sean66 Stoke on trent
Used this hotel as a 2 night family weekend stopover for Alton Towers, we were very pleased with the Hotel, clean tidy and very well ran, and its staff were excellent. We would recommend this location for anyone visiting either Stoke or Alton Towers. Approx 25 minutes from Alton, with a nice "chain pub / restaurant approx 200m from front door of hotel for an evening meals.
A table booking is advisable at the pub as it does get busy on weekend evenings.
May 27, 2013
Rated 5.0 out of 5.0 by bramley Relaxed stay
Comfortable, good value, friendly and helpful staff
May 24, 2013
Rated 5.0 out of 5.0 by Miriam92x Could not recommend this hotel enough!
Extremely clean and comfortable hotel with brilliant and friendly staff! I am extremely fussy when it comes to cleanliness but I didn't have one thing to complain about. However, it smelt that the previous couple who had stayed in our room had vomited on the floor (it had obviously been cleaned up). So I went to the front desk and asked if it were possible to switch to another room. Without any hassle, the receptionist very kindly gave us a key to another room on the same floor and apologised for the problem. Also the hotel held our luggage safely for us (free of charge) once we had checked out the hotel so we could visit Alton Towers for the day. Therefore the service was absolutely brilliant! Considering the price we paid for the hotel, the quality of the stay was great and the breakfast buffet was an extra bonus. The hotel is beside 'The Harvester' which was a lovely choice for dinner as it had a very nice atmosphere inside. Overall, I could not recommend this hotel enough - thoroughly enjoyed our stay and we would like to thank the staff for their great service!
May 20, 2013
Rated 4.0 out of 5.0 by Bigatanes A friendly and pleasant hotel to stay
We have stayed many times at this hotel and the standard never varies. The staff is friendly,welcoming and extremely helpful. The rooms are clean, well equipped and comfortable.
May 20, 2013
Rated 5.0 out of 5.0 by Duncan2 Excellent staff and service
Despite being very busy with football guests - the staff were very polite and efficient .
May 18, 2013
Rated 3.0 out of 5.0 by Tomdom Ok if you must stay local
Dirty carpets, staff were preoccupied with sorting out thier rota rather than looking aft customers..... Ws ok but wouldn't return unless I had to.....
May 18, 2013
Rated 5.0 out of 5.0 by cortina Good Location
Not the first time I have used this hotel and each occassion the staff have made the visit enjoyable
May 8, 2013
Rated 4.0 out of 5.0 by Rich23 Close to Britannia stadium
Great locatiion close to the football, Close to A50 but was not able to hear it too much in the room.
There needs to be more choice for breakfast ie bacon, tomato, etc not just scrambeled egg and sausage and beans, Otherwise good value.
No evening meal.
April 17, 2013
Rated 5.0 out of 5.0 by Brooker A perfectly acceptable stopover
stayed here for two nights with the Alton towers package with two kids. Very handily placed, easy to find and with the Harvester next door you could walk back no problem.
Hotel rooms were perfectly acceptable, clean and modern. Buffet breakfast was also excellant and actually hot for a change !!
no complaints at all and will defnately use again, thanks guys !!
April 16, 2013
Rated 4.0 out of 5.0 by wilson11 Exceptional Staff
Your staff are your best asset. a very warm yet profesionall welcome top job well done
April 16, 2013
Rated 5.0 out of 5.0 by Chelseagirl Bed extremely comfortable and friendly staff
Had 2 rooms booked for myself and 4 teenage girls. Requested either adjoining rooms or rooms next to one another and the latter is exactly what I got. Couldnt fault the hotel. Rooms were very clean and the bed was extremely comfortable. Unfortunately I cant comment on the breakfast as I never ate there although the girls went down about 9am and said that there wasnt an awful lot of choice. All in all I would definately stay there again.
April 15, 2013
Rated 4.0 out of 5.0 by Fifi10 Going to alton towers
We stayed here overnight to allow a 2 day trip to alton towers.. From arrival to departure everything was good . We have stayed here before and been happy on that occasion also. Breakfast good with a nice fresh selection. Staff friendly and all areas clean and well presented.
April 7, 2013
Rated 5.0 out of 5.0 by Euphoria Another flawless Trip.
AGE : 24+22
Reason For Trip : Alton Towers Visit
Additional Information : Potential need to change date due to weather.
I have been coming to the HI Express in Stoke for many years now for various trips to Alton Towers with family. This was my 4th visit to this hotel and my 1st visit driving with just a partner. Room warm and comfortable as normal. My only complaint would be that there were only beans, sausage and tomato for the cooked breakfast whereas i prefer a full fry up.
The Harvester restaurant next door is fairly priced and has a nice restaurant/bar environment. Staff very friendly, all presented themselves to us by name and were friendly at all times.
We were there during a period of VERY heavy snow but this did not affect the stay at all.
Realistically it is only 25 minutes drive to/From Alton Towers as well .
What i will add is that due to the weather at the time, Alton Towers was closed up until the Sunday prior to our arrival on monday. I did query wether or not our pre-paid rate would be refunded/moved if we'd have had to cancel and was advised that moving it would have been free of charge and no problem at all to do.
Would have given 10/10 but it has to be 9/10 due to the lack of hot breakfast items.
April 2, 2013
Rated 5.0 out of 5.0 by aneurismkid fast check in and comfortable ground floor room
card was ready at check in room was just the right temperature.
March 28, 2013
Rated 4.0 out of 5.0 by candyb01 right next door to Britannia Stadium!
This was a treat for my husband's birthday-two nights in a lovely hotel and a fantastic view of Stoke City's stadium. As a life long Stoke fan my husband was thrilled to bits. Stoke City's performance didn't quite meet up to expectations but we still had a great time.
The hotel was lovely - very comfortable rooms, excellent shower and bathroom facilities and plenty of storage room.
The bar and breakfast staff were friendly, attentive and helpful. Checking in was fast and efficient.
The only down side was no bacon at breakfast! More of a cooked breakfast would have been nice.
Also we could have done with another hook on the back of a door. We had to hang coats in the bath room. On the plus side there was a dual purpose door that closed the whole bathroom off but also closed the toilet room off if someone was in the shower. I was impressed by that.
March 23, 2013
Rated 5.0 out of 5.0 by Lexie Another brilliant stay
As expected we had another great stay at a Holiday Inn
March 17, 2013
Rated 4.0 out of 5.0 by ACE123 Comfortable visit and good value
Overall a good visit, Clean, comfortable and friendly staff the only downside was no fault of the hotel, only parents who do not stop their children running up and down corridors late at night.
March 15, 2013
Rated 5.0 out of 5.0 by MacieMoo Excellent value for money hotel
This hotel was excellent value for money. It was spotlessly clean and all the staff we encountered during our stay were helpful and friendly.
March 1, 2013
Rated 1.0 out of 5.0 by JPTODD Poor
Argumentative check in staff.
Shabby room,basic tv.
Thin duvet,very cold at night.
Dirty tables at breakfast, hot food cold and dry.
Stay regularly at Holiday Inn,this is one of the worst.
February 24, 2013
Rated 3.0 out of 5.0 by cmac Good service, terrible beds
Lovely hotel, staff and room but beds dreadful. So uncomfortable -bouncy and cheap, whoever buys the bedding bought a job lot from Poundland I think! We've stayed at other Holiday Inn Expresses and their beds are the same. Also, the duvets are thin and poor. I recommend bringing a blanket with you for the extra weight/warmth - I don't like sleeping with the air conditioning/heater. If HIE changed their mattresses, I would give this 5 stars.
February 14, 2013
Rated 3.0 out of 5.0 by Pete19 Good staff ruined by poor facilities
The staff were great and friendly, however the television was old and poor reception, movie channels did not work. Choice of Scotch Whisky in bar poor, no Malts
February 4, 2013
Rated 3.0 out of 5.0 by Jon65 Not the best
Very cramped and cold room. Heater only blew out cold air at night and had to be switched off. Not much space between bed and toilet door.
February 3, 2013