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Rated 4.3 out of 5 by 164 reviewers.
Rated 5.0 out of 5.0 by Cannot praise this hotel highly enough! Booked this hotel through Alton Towers website & was absolutely delighted with every aspect. Staff were so helpful & friendly (Sian in particular) and our room was amazing. I've never stayed in a Holiday Inn before & I definitely will again. Thank you for making our weekend so amazing! November 18, 2013
Rated 5.0 out of 5.0 by Very good value Stayed on a Sunday night so probably got a better rate because of that. Excellent value for money would definitely stay again. November 15, 2013
Rated 4.0 out of 5.0 by poor staff training Everything was going really well until the maid let herself in, whilst we were still in bed sleeping, and asked what time we were checking out! Not impressed at all. I doubt we will be returning. November 15, 2013
Rated 4.0 out of 5.0 by Great service, but watch out for the smoking area Lovely staff, but be aware that rooms directly over the entrance to the hotel are likely to be downwind of the smokers who congregate outside the front door - worth knowing, we didn't realise until the kids were already asleep, so didn't ask for room change, but I am certain the hotel would have obliged, had we asked, and had there been available room. Otherwise, all good. November 7, 2013
Rated 4.0 out of 5.0 by Overall very good, but disorganized breakfast room The accommodations and staff were generally very good. The only downside was the disorganized breakfast. During the peak rush period, the tables were not wiped down once guests had finished. I used my own travel towelettes to clean off a table filled with crumbs and sticky juice glass rings (yuck). I saw another guest doing the same at her table for her family. November 4, 2013
Rated 4.0 out of 5.0 by Very comfortable and good location We stayed here for a visit to alton towers, which was on 20 mins away and easy to get to. Would def recommend. November 3, 2013
Rated 5.0 out of 5.0 by Excellent nights sleep I Ely enjoyed my stay, and great access to Alton towers November 2, 2013
Rated 5.0 out of 5.0 by Overnight with family Excellent hotel with great staff and service Would recommend linked rooms if you have older teenager children as family room only has a double sofa bed, so not ideal for son and daughter aged 15 & 12'!! Will stay again when up north seeing family October 31, 2013
Rated 4.0 out of 5.0 by Comfortable and affordable Stayed here last weekend for an Alton towers getaway. Half hour drive, but set off early as roads get busy! Good hotel with adequate beds. Quick taxi service. Above average wireless speeds. Breakfast was comprehensive and dining area was spacey and relaxed. Room service Menu looked good, but plenty of takeaways deliver too. October 30, 2013
Rated 3.0 out of 5.0 by Disturbed Sleep Nice hotel with decent self-service breakfast. However we were kept awake for most of the night with an almost constant banging noise which sounded like metal on metal. Perhaps located on the roof? (Our room was on third floor). The location next to a busy road could also disturb sleep. October 30, 2013
Rated 5.0 out of 5.0 by Value for money with excellent standards This hotel was spotless, the staff were extremely friendly and helpful. I would certainly recommend thus hotel. October 24, 2013
Rated 5.0 out of 5.0 by Great first time First time at this hotel,we normally stop at stafford but it was full up. A bit more expensive than Stafford but was very satisfied with every thing,staff,breakfast, and all other comforts. October 24, 2013
Rated 5.0 out of 5.0 by Holiday inn express stoke Great location for going to Alton towers. Staff very welcoming and helpful. Nice touch having spare tea and coffee at reception to help yourself too and extremely handy being able to buy sandwiches and juice at reception too. Room was nice, clean, basic but comfy. Bed could do with being updated as the slightest move made the biggest creak but nice and comfy all the same. Can't comment on breakfast as never went. October 13, 2013
Rated 5.0 out of 5.0 by perfect short stay enjoyed short stay here to visit daughter, very comfy and great value for money, the only down side is the narrow space where they put the breafast items, always a queue as everyone is waiting for the toasters, this should have been thought of more carefully. very clean hotel, near to stoke towns and well maintained. will stay again. October 10, 2013
Rated 5.0 out of 5.0 by Have been looked after well I have some special needs and the staff here have been very helpful to me. A small problem was addressed satisfactorily and we have booked again for next week. We have stayed here in the past and standards are always good to excellent. thanks to all the staff October 6, 2013
Rated 5.0 out of 5.0 by Friends Wedding We were here for a friends wedding which was part of a deal with the hotel. I have to say we were surprised at the service and the hotel itself. The hotel looks rather new, the rooms are as you would expect, bed tv ensuite etc. Breakfast was good just what you need after a long day and night. But for us what was the most surprising about our stay was the service of the staff. We checked in earlier than the check in time and this was not problem as Sain was very helpfull. Also the breakfast staff Jony and Victoria were friendly the next day. We had a lovely time at our friends wedding so we thouroughly enjoyed our night away. October 5, 2013
Rated 5.0 out of 5.0 by What a pleasant surprise! After a previous,very unimpressive stay at a Holiday Inn Express down south, I was not sure what to expect but was pleasantly surprised. What a lovely hotel! I was greeted, on arrival, by friendly and welcoming staff. The hotel was beautifully clean and the staff could not have been more helpful. Well done, HI Exprees Stoke-on-Trent - you should give lessons to others. When travelling for business, it is lovely to be greeted by such friendly staff and to find such a welcoming hotel. I will definitely return and thoroughly recommend to others. October 4, 2013
Rated 5.0 out of 5.0 by Great Choice I stayed here for Alton Towers. We booked through booking.com which was a smooth enough process. When we arrived we had a room with a sofa bed down but we only booked for two people. This was corrected straight away by a lady on reception (I think her name was Victoria). Breakfast was ok. Good stay for Alton Towers. September 21, 2013
Rated 5.0 out of 5.0 by Still the best! It's just like going home! Staff, service and comfort still superb. Even the bouncers have a chat on football days! Colin and his staff made our stay as good as ever. Don't get the comments re. breakfast; it's always good. See you in the Spring. September 20, 2013
Rated 5.0 out of 5.0 by Great Hotel for Alton Towers We stayed here for our yearly trip to Alton Towers. The hotel is exactly what you would expect for an Express. Breakfast was plentyful but I do agree with some other feedback it was simply too busy. This was not much of a problem for ourselves. There are two things that make this hotel prime choice for future bookings. Firstly the staff at the hotel are helpful and responsive. There were two ladies, Sian who happily dried our jumpers that were wet from our time at Alton Towers and Victoria who offered directions and suggestions for places to eat. These ladies are a credit to your hotel. Nothing was too much trouble. Secondly the free wifi! Who does not like something for free! The only downside to this is that you can only use the code once for one device. September 15, 2013
Rated 4.0 out of 5.0 by comfortable with a welcome A very welcoming staff and a very clean and comfortable room and an absolute bargain. At breakfast some items were all gone and took ages to be replaced. Tables not cleaned quickly enough when empty. September 15, 2013
Rated 4.0 out of 5.0 by Excellent service, shame about breakfast This is a perfectly acceptable hotel for short stays. The rooms are clean and comfortable and the public areas of the hotel are pleasant. Sadly the breakfast is a let down. Like many other Holiday Inn Express hotels, they have gone for the "Quick Start" breakfast which consists of what seem to be the cheapest possible ingredients. Often unpalatable, many guests simply do without. September 11, 2013
Rated 5.0 out of 5.0 by comfortable surroundings we had a twin room which was more than comfortable. amenities at the hotel and in our room was more than adequate and spotlessly clean.,the only thing that let it down was the breakfast which has room for improvement. as i cannot eat wheat or gluton, bacon as well as sausage would have been good but overall a very good stay dave n lyn September 10, 2013
Rated 4.0 out of 5.0 by Comfortable room, friendly staff Idesl if you are a football fan as this hotel is next door to Stoke's stadium. It is a modern purpose built comfortable hotel, well furnished and providing for all your needs. The location in relation to shops and restaurants is not great on foot but is only a short taxi ride away. September 9, 2013
Rated 5.0 out of 5.0 by Second stay in a week Again a good stay with all you would expect from Holiday Inn Express. On this occasion I had a minor problem with the air conditioning in the room not working but the staff could not have been more helpful in moving me straight away to another room. Excellent service all round with the Reception staff and the duty manager especially helpful. September 9, 2013
Rated 3.0 out of 5.0 by Not easy from the station I booked in H.in. Stoke to stay one night, Sunday to Monday, after a long day in Alton Towers. The hotel can not be reached by foot from the rail station, you need a car or cab to take you there. That part of the city is around railway everywhere. The hotel staff don't smile and are not very helpful. However the room and breakfast are clean and safe. September 7, 2013
Rated 4.0 out of 5.0 by Nice and clean Nice and clean room. Comftable bed and nice ambience!! September 4, 2013
Rated 5.0 out of 5.0 by Professional & amenable staff We arrived around 11pm, keen to put kids to bed. The staff were understanding, offering to sort out the payment in the morning in order to avoid any delay for us. The room was clean, comfortable and standard as expected from a Holiday Inn but the warm and professional manner of the staff was a welcome addition to a chain hotel, having stayed in numerate other chain type establishments - this one is a good choice. We stayed on a Fri in Aug and I'm sure it was fully booked, so again the service we received is a reflection of the staff abilities and capabilities. September 2, 2013
Rated 5.0 out of 5.0 by Great value for money We (husband and 3 kids) go to Stoke on Trent at least one a year to visit friends and family. We always stay there because it is clean, comfortable and friendly. The rooms and bathrooms are always clean and the beds are very comfortable, although I felt that the shower curtain in one room was smelling a little although it was clean. They always provide a decent variety for breakfast. Breakfast great. They give free wifi for two devices and this is great for the kids. There is a good Harverster Pub close by which is good value for money and very welcoming. September 1, 2013
Rated 5.0 out of 5.0 by Good all round hotel A typical Holiday Inn Express offering the standards you come to expect from the brand. Rooms were typical, of a good size and impeccably clean. Staff were efficient and friendly. My only criticism would be breakfast which was functional but no more with a limited choice - this was fine for me but may put others off when compared to the breakfast offered by other brands - a fruit salad and filter coffee (rather than machine coffee) would go a long way to improving this. I would be more than happy to recommend this hotel and am returning myself next week. September 1, 2013
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