Rated 4.5 out of 5 by 108
Rated 2.0 out of 5.0 by blackbean Unfriendly and too bright too sleep.
I tried to stay at my friend's house that day, but due to some reasons i needed to find a hotel for my family. As i searched hotel near pocono, i was so pleased to have holiday inn near.
I arrived there by 11 pm. The staff just told me "we have only king bed room left" with unfriendly voice. It sounded like 'go and look for another hotel.'. i asked crib for my baby and they said no crib. Since my family was so tired, there was no option but to take king bed room. It was right next the elevator. Room was clean, but little bit noisy. The blind was too thin so the light of outside came through too much. I could not sleep because of the bright light.
Lastly, I stayed with IHG reward points, but they charged something and i asked what it was, but receptionist said she did not know.
It was really perfect(?) experience. Sorry... I will never go there again.
July 9, 2013
Rated 3.0 out of 5.0 by Peg1969 Holiday Inn Express lacks compassion!
I just started staying at Holiday Inn Express and thought they were lovely, however I learned they are not a caring and compassionate organization. My sister asked me to book a hotel so she could take her daughter on a college visit. Her husband recently passed way after a long illness and she has been totally stressed out caring for him and her children. I recently attended a wedding in Stoudburg so when my sister asked about the booking, she mistakenly said Stroudsburg when she meant to say Bloomsburg. When I tried to switch hotels so that we could stay in the Holiday Inn in Bloomsburg, they said I couldn't because we paid in advance. I was even willing to pay the higher price to stay in Bloomsburg. Now she has to pay for 2 hotels!!!I This is a lot for a widow with children. I understand they have policies, but a little compassion in this situation would have gone a long way. I will NEVER use this chain again.
July 5, 2013
Rated 3.0 out of 5.0 by Rock12 comfortable bed and great service
I recomend this hotel .Breakfast was good, room was clean and area was very quiet..anytime in PA I will stay there again.exceed my expectation.Stayed there 6-22-13.
June 30, 2013
Rated 2.0 out of 5.0 by Racers66 Ran out of hot water
We have stayed there twice. First time was fine however last week it was bad. They ran out of hot water on Friday. I asked to speak with the manager however the manager never called me. Bed wasn't comfortable. Front desk staff was nice but kept with their personal conversations during checking in - very inappropriate. Not sure if we will go back.
June 15, 2013
Rated 5.0 out of 5.0 by Deleon Excellent service and great room
One of the best room quality I have stay. Keep up the great service.
May 29, 2013
Rated 4.0 out of 5.0 by Mark5 We had a great night of sleep and service.
The beds were comfortable and it was quiet enough to get a peaceful night of sleep.
May 2, 2013
Rated 5.0 out of 5.0 by TheTonedog A fine, new property at a fine location.
The Stroudsburg area is a favorite vacation destination for us. This property is just at the edge of town, easily accessible from any local highway.
The hotel is very clean and perfectly maintained. The breakfast staff are particularly conscientious.
April 27, 2013
Rated 5.0 out of 5.0 by RandallK874 Overall Great Hotel
Guest Services, and front desk personnel are super. Rooms are new and clean looking. A must stay and best accomodations within the Stroudsburg / Pocono area.
April 17, 2013
Rated 5.0 out of 5.0 by Dollg Impressed
Our room was very nice and clean. The decor was pretty and the beds were very comfortable..
Breakfast -Although the hotel worker tried to keep up with the filling of breakfast items, he could have used some help. Fruit would have been a plus.
All in all, this hotel was one of the nicest hotels that I have stayed in in the Poconos.
April 17, 2013
Rated 5.0 out of 5.0 by Dawnann Great Updated Property
This is my first choice of properties in the Poconos. Its modern decor creates an inviting and relaxing atmosphere. The staff is very attentive and offer the utmost in customer service. We will certainly choose this property when in this area in the future.
April 13, 2013
Rated 5.0 out of 5.0 by Beautiful Comfortable room and great service
Room is very clean and bed is comfortable, great service, good swimming pool, excellent breakfast. Especially the young man who works in the breakfast room, he is very pleasant, high efficiency. He handles everything by himself, I also noticed that he always wears disposable gloves every time when he handles food . I am very impressed with his working attitude!!
April 11, 2013
Rated 5.0 out of 5.0 by Tsam Friendly, clean and restful
A great choice in the area for comfort, value and cleanliness. Very friendly staff - helpful and efficient. Newer property, quiet and lovely rooms.
April 10, 2013
Rated 5.0 out of 5.0 by LB1201 Beautiful Room
This was the second time we stayed at this particular Holiday Inn Express. The room was beautiful and spacious especially for four adults! The staff was extremely friendly and helpful. Only one complaint and I should of said something at the hotel, but when the heater turns on it is extremely loud. It was waking us up during the night. Otherwise I would recommend this hotel to everyone!
April 8, 2013
Rated 5.0 out of 5.0 by Mtnibker99x Good hotel and great place to stay in Poconos
Stayed at this hotel prior to going snowboarding at Camelback Ski Area.
April 3, 2013
Rated 4.0 out of 5.0 by KeithG Great hotel for the price
OK, the basics..., this hotel is quite new and very clean compared to other hotels in this vicinity. Very easy access to and from I-80. It was an extra $5 to book the suite over the standard room during the nights of my stay so it was a no brainer, an i'm glad I did. Gave that extra space for my family of four. Nice little kitchenette which included a sink, refridge and microwave and coffee maker.
Now to contradict other reviews as per my experience...
1. The staff that I was in contact with were all very friendly and pleasant. Was a pleasure dealing with the front desk, the gentlemen operating the breakfast area were all helpful and friendly. I was greeted with a smile and a hello from any housekeeping staff I encountered.
2. The "Continental Breakfast" was above and beyond what I anticipated. This got many bad reviews stating that there was not enough variety. First off, it is a CONTINENTAL BREAKFAST. In my past experience, this included coffee and a box of hostess donuts. This express breakfast had a vast variety including bagels, english muffins, mini muffins, cinnamon rolls, pancakes, eggs, bacon, biscuits, cereal, toast, fruit, yogurt, coffee, juice, milk. Do I really need to go on???? Granted it was not diner quality, but it was FREE and included for every guest who booked a room. Only reason I can see where somebody says that there was not anough variety is because they went there at 9:28 for a breakfast that ends at 9:30. You get two thumbs up from me HIE, keep up the hospitality there.
3. The neighborhood is not scary at night. I was not afraid to leave the entrance of the lobby when the sun went down. Perhaps it would be quite frightening if the guest spent their daily lives on Park Avenue, but then again I doubt they would be staying in a HIE.
My one and only complaint on this hotel (and it is one that cannot be corrected because of the construction of the building) was the noise level that you can hear from other rooms. A previous reviewer did state that you can hear a lot of noise through the walls and this is quite true. I can here the radio being played in my neighbors room at 7:30 in the morning and the kids running around and jumping off the beds in the room above me until 1:00AM. Again, this is not the hotels fault, but more the lack of common courtesy of people. Then again, if I really wanted to make a stink I could have called the desk to make a complaint.
Think I about touched on everything I can think of. I would definitely recommend this hotel to anyone else, and will definitely stay here again on my next visit. I will also look into HIE for any other destinations I may travel to in the future.
April 1, 2013
Rated 3.0 out of 5.0 by mjay2013 Stay at Poconos
Our Stay at holiday inn express was mixed. Rooms were really comfortable and the heated pool and spa were the best features of this place. Breakfast quality was good but we have had better.
Our biggest comment is about the Front desk staff. She was very rude and least helpful and we certainly did not appreciate that!
March 24, 2013
Rated 5.0 out of 5.0 by JCMR Great experience
Room was VERY clean, good variety at breakfast, and although we didn't use the indoor pool we can't wait to use it next time we stay. This stay was just a "getaway" day for the two of us and we enjoyed it very much. Jacuzzi was AWESOME!!!
March 23, 2013
Rated 5.0 out of 5.0 by Michaelh7 Very Comfortable Stay
I was tired when I arrived, greeted very well and had a very comfortable stay. Used the business office to print a ticket, and breakfast was good. (minor item was there was not a little bottle of shampoo in my room, not a big deal, grew up poor and used soap).
March 19, 2013
Rated 5.0 out of 5.0 by Lizzer Surprisingly exceptional
We came in for a softball tournament so I expected what you get for the money I paid and was pleasantly surprised! Very clean, new and modern, friendly staff, awesome breakfast and pool. Beds and pillows so comfy. All in all I give it a 5 out of 5. We had a very good nights sleep as well.. Went to a great Irish pub for dinner with the group and the town was adorable.
March 14, 2013
Rated 5.0 out of 5.0 by WPATraveler Great room, comfortable!
I used a coupon I found for this hotel which made this an exceptional value. Unfortunately the coupon is only good for Sunday nights and Thursday nights, so I only stayed one night, I traveled to the Poconos for work, and have a company policy for hotel rates I needed to follow. Glad I stayed the one night, though, it was very comfortable. New hotel with very spacious rooms and as always, great showers. I was up and gone before breakfast was available, so I can't comment on that part of the stay, but as far as tv channels, comfortable beds, great showers and quiet rooms, this was a nice find. Katie at the front desk was friendly on check-in, and the pool looked inviting. Now that I know where this hotel is, I will use it if I return to the area. Weekend rates were up due to the winter resort area, but it would have been nice to have a better than regular rate for business and Priority Club members.
March 13, 2013
Rated 5.0 out of 5.0 by Kikisue Clean and very comfortable stay
From the moment I walked in to check out the place I was immediately comfortable . Infact, I stayed an extra day and the crazy part is in live right here in stroudsburg. I didn't have enough time to travel and wanted to stay close to home due to health reasons of family members. I was very enjoyable and the staff was top of the line. I will truly recommend this place, infact I already have . Thanks again.
March 12, 2013
Rated 5.0 out of 5.0 by Mayri RECOMMEND IT 100%
I usually do not write reviews but I definitely had to for this hotel!! My husband and me stayed at this hotel this past weekend for two nights and we absolutely loved it! It was about 15 mins away from Camelback Mountain.The staff was courteous, respectful, and very nice! The room was definitely clean. (i'm very picky with how clean a hotel is) The minor complain that I had was that on the last day we stayed the breakfast wasn't as good as the first day. But overall was really nice and quiet. I'm definitely choosing Holiday Inn Express wherever I travel, and it is suitable for either couples or small families.
March 4, 2013
Rated 4.0 out of 5.0 by WeisGuy Great Room
Room was big, clean and quiet. Love the breakfast bar and easy check out. Great place to stay!
February 25, 2013
Rated 5.0 out of 5.0 by JFamily Quiet and no one woke me up
As a parent of 4 kids between 8 and 16, it would have been nice to have the pool working when we arrived. But, the rooms were nicely appointed with new furnishings and the hotel staff accommodated our request to stay until 1PM the following day so we were able to use the pool some the next morning since it had been fixed. The breakfast was good and we enjoyed using the automatic pancake maker. One of my pet peaves in hotels is not hearing your neighbors and I can happily report that I did not and no one woke me up. I would stay here again if I was going to go to Camelback or another Poconos destination. It also fit our family of 6 which is rare to find a hotel room with three beds which can do this.
February 2, 2013
Rated 3.0 out of 5.0 by CamperD16 Clean, new hotel
Our second time staying here & we were a little disappointed. Sun morning wanted to use pool before checking out, but it was closed, for cleaning & maintenance. Should have been cleaned when that area is closed for the evening. The pancake machine was not working at the breakfast bar, & no orange juice. Overall, the hotel is very clean, the rooms have nice furnishings & are very comfortable. Also the front desk staff were helpful & cordial.
February 2, 2013
Rated 5.0 out of 5.0 by Cousin Great room, spacious; comfortable; high-style
We stayed one night. The room (two bed suite) was terrific. Lots of space. We loved the microwave and frig. The bathroom was great, especially the shower. Beds were very comfortable. Overall there were many touches to make one feel at home. The look of the room and hotel is very up to date. Only suggestion: should add a couple of plates and some utensils to eating area. We brought in some Chinese food and would have liked plates. Front desk staff were very efficient and friendly.
January 23, 2013
Rated 5.0 out of 5.0 by Molly27 nice hotel close to casino
This is a nice new hotel. The rooms are very nice and comfortable. The breakfast is good but could have used a few more items. The pool was closed during this stay but is a nice feature. We stayed here and went to the casino.
January 21, 2013
Rated 5.0 out of 5.0 by jsdrgrandma Very spacious, clean and comfortable
Very nice room with all the extras. My one complaint would be the light in the bathroom is also connected to the fan and the noise of the fan was annoying. Other than that it was wonderful.
January 19, 2013
Rated 5.0 out of 5.0 by MVargas07 Great Stay
Excellent hotel. Great room, spacious with very comfortable beds. Great breakfast, variety of choices every day. Friendly and helpful staff. Good price.
January 3, 2013
Rated 5.0 out of 5.0 by GigglesOkelyy4448902GP Purrfect location ! Geat $ value !
A lovely facility, clean, friendly folks, large rooms, nice TVs, pool is nifty and breakfast was tasty and many options .
Location? excellent, right off INTERSTATE !
well lit, welcoming lobby, quick elevators, we will return !
December 8, 2012