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Rated 4.3 out of 5 by 191 reviewers.
Rated 5.0 out of 5.0 by Pleasant,Professional and Accomodating staff! I apologize for not submitting this sooner, as I had assured the staff when we were checking out. Our stay, albeit short, was Lovely...a celebration of sisterly love for our twin sisters(one who lives right there in Stroudsburg) and the other who lives here in NY with myself and the baby sister (lol)...not a baby anymore. Anyway the staff were so pleasant and accomodating from the minute we entered the hotel until our very accomodating later check out the next morning! The two staff members I would really like to give accolades to and say "keep up the great work" are Katie and Alexis...they really went above and beyond. I can assure you on our next visit we will be returning here. Thank you. October 15, 2013
Rated 5.0 out of 5.0 by Very comfortable stay The rooms are roomy and beds are very comfortable. Everything seems to be new and kept well. We really liked the room's deco. It was also very clean. Staff at the check-in was very helpful with road directions. Though it is slightly out of the town's way, it is not very far. I recommend this hotel highly. October 14, 2013
Rated 3.0 out of 5.0 by Some staff need to smile! I believe the girl whom checked me in previous times was the same never smile type I encountered before. Had issue with the room, the number written on the card looked different then verbally told. After I went to the wrong room, I went down stairs, waited at least 10 minutes (two other employees were behind the counter as well the front desk girl whom was dealing with a customer problem i.e.. Elderly woman wanted to change rooms). After no sorry for waiting or be with you soon thanks for waiting so on the girl tells me I am reading it wrong, even one of the girls who was behind the counter agreed with me. I had issues before with this place but decided to try again because I have hoped they fixed the things like a more cheerful and grateful front end personnel. I will not let it stop me from staying there again. I am starting to think she is a family member of the management team because I have brought this up before and never changed! I gave it three stars for said reason, one employee this time around spoiled it. October 11, 2013
Rated 5.0 out of 5.0 by Five Star Clean, Quiet and Comphy, and is one of the nicest HIE that i've ever stayed in. Highly rec, first class! October 4, 2013
Rated 5.0 out of 5.0 by Very pleasant experience! All went well. Nice rooms, comfortable bed. When returning to Stroudsburg, will return to this hotel. October 4, 2013
Rated 5.0 out of 5.0 by Excellent stay overall Extremely fine stay. All positive. Very clean. Breakfast is marvelous. Very good staff. October 3, 2013
Rated 4.0 out of 5.0 by Good but alittle disappointed The room was nice and the staff was pleasant. The only issue I had was we called for an early check a few days before to be in for 1pm (check in is 3pm) and told them we had a wedding to attend at 3. We were coming from 3 hours away. We got there at 1130am and again told them we really needed to be in a room by 1 to get ready. They said they would call us when one was ready, which they did but this was at 1:45. We literally got to our wedding 5 minutes before it started. We were very rushed and inconvenienced by this. We felt they could have tried alot harder to get us in a room by 1:00. We heard at the wedding other attendees had this same issue. October 3, 2013
Rated 5.0 out of 5.0 by Never Disappointed I am consistently satisfied when staying at a Holiday Inn Express. The rooms are large, clean and very comfortable. The amenities are available and convenient. October 3, 2013
Rated 3.0 out of 5.0 by Kind staff, nice looking place - horrible sheets and A/C My husband and I stayed here while we were in town for a wedding. We only stayed a night. I don't think I've EVER complained about anybody's sheets. I don't know what the thread count is on my sheets at home, and I don't have particularly sensitive skin. The sheets at this hotel were scratchy and rough like they were made out of recycled cardboard. They were also really hot like flannel. It was so uncomfortable I actually woke up in the middle of the night wondering if I should call the front desk and get new sheets! Adding to our discomfort, the A/C (which shouldn't have been needed on a cool weekend in September, and I know heat rises but we were only on the 3rd floor) barely worked - every 30 minutes it would run noisily, chilling our room to nearly-comfort level, and then it would stop and the room would heat up again. The staff was friendly enough and the room was nice-looking - but that doesn't matter much when all you want is a decent night's sleep! October 2, 2013
Rated 5.0 out of 5.0 by Great Experience! I really enjoyed staying at this hotel. The beds were very comfortable and the staff was very friendly. I loved the indoor pool as well. They did have a few things to select for breakfast, but it wasn't very tasty, except the pancakes. October 2, 2013
Rated 5.0 out of 5.0 by Great hotel We came here for our Anniversary weekend. Great hotel, clean rooms, comfortable beds. Breakfast was very nice! Would definetly stay again! October 2, 2013
Rated 5.0 out of 5.0 by Impeccable room and service. This is absolutely one of the best motels we have stayed in. Guest service personal treated us like family. We had a great nights sleep on a super comfortable bed in a room that was spotless and well stocked. Breakfast offered many great choices. Our stay at this Holiday Inn Express was truly a pleasant part of our trip. Thank you all. October 2, 2013
Rated 5.0 out of 5.0 by Stroudsburg Very nice hotel at an amazing price within easy distance of New York. September 29, 2013
Rated 5.0 out of 5.0 Clean Comfortable Relaxing Very pleased with our stay. Front desk staff EXCELLENT and Pleasant always, very helpful when needed, polite and respectful. Rooms, halls, lounge area all clean and relaxing. Breakfast was pleasant, if I need a room in the area again, I will not hesitate to return, thank you very much. Again, the front desk staff was over the top. September 27, 2013
Rated 4.0 out of 5.0 by Very Nice Our room was very clean and breakfast was great! The only downside was that the staff seemed very overwhelmed with the number of guests there for multiple weddings. I understand they were dealing with a lot of guests, but theiy came across very short and not helpful when we were checking in. Other than that, everything looked very well-kept and modern. I would still recommend this hotel. September 25, 2013
Rated 5.0 out of 5.0 by tommied excellent service, comfortable bed, great breakfast September 24, 2013
Rated 4.0 out of 5.0 by Dining The hotel was good. The room was very clean and roomy. The breakfast buffet was complete, except their pancake machine was needing refilled and no one did that. If you're looking for a great place for an evening meal, I recommend Garlic. It is near the center of the town on the right and it was excellent. It has only been open about two months and was not listed on the hotel's recommendations. September 23, 2013
Rated 5.0 out of 5.0 by Great Staff, Clean, Comfortable and Quiet Will return to this Hotel when I am visiting relatives again. Arrived late and tired. Plus got lost on the way. When we arrived there was a wonderful young woman who checked us in. She was warm and friendly even though she was at the end of her shift. Hotel room was quiet, very clean and very accommodating. Even the maids are thoughtful and helpful. I hope they all get a raise, because it's well deserved. What a gem of a place to stay. Good value for the money. I actually joined their program after my stay and will look for these hotels wherever I travel. September 9, 2013
Rated 3.0 out of 5.0 by Satisfacory Fairly small hotel. Decent pool area. Spa was super hot (too hot). Good breakfast. Many choices and kept things filled. Room was clean. A little disappointed that a 1 King Suite did not have a separate bedroom from the rest of the room (separated by an archway with a half-wall). Could hear people/TV's in adjacent rooms a little too easy. Especially late at night/early in the morning. Game room was awful. There were 3 video games and 2 of them were broken. Why bother. Staff was very friendly and attentive. Hotel is really close to Camelback Mountain and the center of Stroudsburg has many shops and places to eat which are minutes from the hotel. September 6, 2013
Rated 4.0 out of 5.0 by Clean hotel, good location Pros: 1. clean hotel as well as room 2. Location is really good; easy access to highways, no pets allowed, non-smoking. 3. Every room has micro wave and refrigerator. 4. Front desk personals are help full (see cons also) Cons: 1.When i called to request for late check-out, the front desk personal asked me to call back tomorrow morning as maintenance staff takes that decision. Front desk personal supposed to be responsible for requests not the maintenance staff. 2. Front desk personals needs some brush up the professional way of communication. As soon as i entered the room, i found that restroom lock was not working. When room change needed due to restroom lock issue, i was worried if i get an other room or not the way front desk personal communicated. Finally i got another room. 3. Breakfast arrangement is too congested so that customers need to wait for best time to access food. I would suggest disperse the stations instead of same row. Overall it was a good experience. I would recommend this property. September 5, 2013
Rated 5.0 out of 5.0 by Enjoyable experience This has been by far the best Holiday Inn Express we have stayed at. Although we were only there for an overnight visit the accommodations were excellent. The room was spacious and very comfortable to stay in. Our continental breakfast of eggs and cheese were not the best that we have had at the Holiday Inn Express. There were other food choices available. Nice to have a hot egg in the morning, this was not the case this particular morning. We will not be deterred from staying at future Holiday Inn Express Hotels September 1, 2013
Rated 5.0 out of 5.0 GREAT! It was great. The location was wonderful. The room was spacious and clean. Much better than other holiday inn's i've stayed in. September 1, 2013
Rated 1.0 out of 5.0 by Pool & Breakfast Very Poor 1. Excellent staff. 2. There was so much chlorine in the pool that my wife became sick and it ruined the entire vacation. 3. The breakfast is poor and it did not compare to other Holiday Inns. 4. The room was cramped and over priced. August 30, 2013
Rated 5.0 out of 5.0 by Wonderful Getaway! Came here to stay for an extended weekend with my sisters for a long-awaited getaway. The staff embraced us like we were part of their family! Everyone was willing to provide us with everything we asked for (e.g., directions, restaurant suggestions, etc.). My room was spacious and extremely comfortable. The decor is fabulous. I only wish there were more vegetarian options for breakfast. August 29, 2013
Rated 5.0 out of 5.0 by Excellent Stay Absolutely great stay. Hotel and room were immaculate. Very modern decor. They provide free breakfast an overall decent variety. The breakfast area gets very busy, go early. I would definitely visit again. August 27, 2013
Rated 3.0 out of 5.0 by Breakfast Breakfast was a mess. Garbage was overflowing in both garbage cans. Constant line. Ran out of milk, hot water, forks etc. At 9:28, workers ran out to quickly take things away. At one point, I ran down 4 flights of stairs and was too late. The cinnamon buns were gone and the juice was already off. My husband refused to go with me after the first day. Stayed there because of the breakfast. As a rewards member, I was extremely disappointed. August 26, 2013
Rated 4.0 out of 5.0 by Good 1st Time Visit We picked this place to stay as we are big fans of Holiday Inn Expresses and Suites as they have rooms that fit our family of 5 with no issues. This hotel was easy to find and with it being newer it looked great. The fitness room could use another treadmill but everything worked out. The kids loved the pool and played in there for an hr before bed The morning breakfast was a hit with the kids as they could get pancakes and sausages. CONS Our bathroom still had someone elses hair in the corners and behind the toilet. I brought this up to the front desk staff this morning and she said that this info would be passed onto the head of housekeeping.....No sorry here is a few bucks off the room Other con was the lady at the breakfast, someone asked her how long for the scrabbled eggs and her comment was when they are done cooking nothing she can do to make them cook faster. Maybe she was having a bad day....It looked disorganized in that little kitchen with cut up boxes on the floor and people having to step over them to get to the oven...I wouldn't have seen this if the door was shut.... ALL and ALL yes we would stay here have to take the good with the bad and the good far out exceeds the bad in this case August 26, 2013
Rated 5.0 out of 5.0 by Very Impressed Wow we were really impressed with quite a few things at our one night stay at the Holiday Inn location. (Attending a wedding at Mountain Springs resort in Reeders PA) Everything was extremely clean; room bath crisp sheets high quality bedding. Loved the room décor very modern, clean lines. Ours was done in dark woods and apple green. Very matchy matchy. Loved it. King bed and huge headboard that was larger than the bed and that wood was carried out in all the other furniture. Large sitting around with full couch coffee table and chairs. Small kitchenette coffee glasses. The most comfy (apple Green) chair for tv watching. Loved it all. Only downside was you couldn't have the bathroom light on unless the fan was on with it. No biggie. Asked for some extra shampoo it came within 5 minutes. You know those tiny tony bottle.... I was great smelling -White citrus by bath and body works. Was going to go out to breakfast as we wanted more than just a muffin but when we saw what was offered downstairs we stayed. So many choices. Hot eggs, sausage pancakes biscuits bagels everything..... All juices, coffee cakes cereal you really couldn't ask for more!! Would recommend it highly. August 26, 2013
Rated 5.0 out of 5.0 by Very nice hotel, would stay again and again! Had 2 queen bed suite, very nice, comfortable, relaxing... will be back again and again! August 23, 2013
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