Rated 3.6 out of 5 by 46
Rated 5.0 out of 5.0 by dale1475 Outstanding!!!!
I just want to start off by saying the customer service at this Holiday Inn Express is just wonderful. From the moment I walked in I was greeted by Harry and rich at the front desk who are just amazing! The atmosphere was great and just the whole staff was top notch. The breakfast was great as well and always fresh. I travel 93% of the time for work and always stay at many hotels, and once again they didn't let me down! Thank you!!!! I can't wait to return!
February 27, 2014
Rated 5.0 out of 5.0 by tomb55 Great Staff and Accommodations
The front desk staff Harry and Hetal were amazing they helped me with everything! I would definitely stay there again. Amazing service made me a happy customer!
February 27, 2014
Rated 4.0 out of 5.0 by glp1 poor manager
Refrigerator would not work, so we told the manager. He was a smiling friendly individual who said it would be taken care of, but nothing was done. Second request was made with the same result. Friends in another room reported that the coffee pot would not work. They got the same response. The man cannot be trusted and is unwilling to fix problems.
February 26, 2014
Rated 5.0 out of 5.0 by gary6681 Gret room that was spotless, great staff and service.
More like a 5 star hotel! Everything was wonderful! Clean, beautiful rooms, very quiet and overall perfect! Will stay again and will recommend!Enjoyed my stay at this convenient location. Highly recommend staying here.
February 23, 2014
Rated 1.0 out of 5.0 by sanni never again
very unhappy with the costumer service, especially of the general manager lady.
after i stayed here for 2 nights on my IHG points ( i m a platinum member) i called them in the evening and told the front desk that i wanted to extend the stay for a day, they replied that it would not be a problem and i could just extend my stay in the morning at the front desk. when i tried to do that the general manager first told me that it is not possible to do that when i pay with points i would have to call IHG directly, i did, right there in the lobby. they told me that they can't help me because the availability is shown as booked and only the manager could make it possible. she didn't give me the room because she told me that their capacity for rooms being payed with points is 5 rooms and she doesn't get a penny for booking it on points.
i can't believe thats true and won't stay there ever again!
thanks for nothing...
February 18, 2014
Rated 1.0 out of 5.0 by Jennnothappy A nightmare !!
We had a death in the familly and We booked our room on line! My husband and I grew up in Stuart! They changed the rate after we arrived ! Even talking to customer care nothing was done to fix the rate because it was up to the hotel to work with us and they would not even though they knew we had a Death in the familly! Other members of our familly also had problems with the owners and had to find other hotels to stay at! I recommend telling anyone coming to see you in Stuart to never stay there!!!
February 12, 2014
Rated 5.0 out of 5.0 by LindaOrt We will stay here again!
We will stay here again. We were here for 3 nights while I was a art vender at the Jensen Beach Fine Art Craft Show. My mother (81) stayed at the hotel while I was working... and they were so helpful, accommodating and nice to her. When she had trouble with the microwave they immediately came to her rescue (and plugged it in). The room was spacious, VERY CLEAN and the beds were comfortable. The front desk check in was effortless and very friends. The gentleman at the desk the next two evenings was so very nice to my mom. Breakfast was good. I have no complaints and will stay here again next year. I was surprise I didn't receive the bottle of water welcome package for being a 'member' but really never even thought to ask until we had checked out -- not a deal breaker. I do appreciate the excellent service and clean rooms! Excellent value!
February 3, 2014
Rated 4.0 out of 5.0 by Susapparel Your everyday Holiday Inn Express
We stayed 2 nights while visiting family in Stuart. It's your typical Holiday Inn. The only thing that was weird to me is that they would not let us check in 1 hour early. There wasn't many cars in the parking lot so I couldn't see the hotel being fully booked. Maybe just a policy? I have stayed at 6 different IHG hotels in the last month and this was the first to make me wait.
January 28, 2014