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Rated 4.2 out of 5 by 31 reviewers.
Rated 2.0 out of 5.0 by Smell Fourth floor smoke free room stank badly of cigarettes. Arrived late and tired. Could not make myself take a deep breath. Seems that until a week or two ago this was a smoking room but entire facility is now smoke free. Obviously cleaning effort was insufficient. When I mentioned this to desk staff, with supervisor present, it was brushed off with little concern. Will do my best to avoid this property although my business contacts are only three blocks away. Lower priced alternatives are available. Very disappointed. January 18, 2014
Rated 5.0 out of 5.0 by Awesome Service Nohemy and Kevin make this place awesome!!! All the staff was very nice and the breakfast ladies make sure there is plenty of food for breakfast and always on time. December 23, 2013
Rated 1.0 out of 5.0 by will never stay here again Rooms were nice and clean, can't complain about that. But their staff was really bad... when I checked in the guy st the front was on the phone and not paying attention to me. He took both, my bank and my credit card and gave my keys as I was settling down, he calls me and said " your credit card did not go trough" I was shocked and told him I will be coming down soon... he again call!!! As if I was not going to pay for the room. I finally went down and give him another card. It turns out that my credit card for declined because he had charge me for the rooms four times!!!!! And my bank card was charged 2 times.. that means I was paying for 6 rooms. I was furious!!! I has to call the bank and have the hotel manager talk to me them too. I will NEVER visit again. Bad staff! They should tell them.to pay more attention December 18, 2013
Rated 4.0 out of 5.0 by Clean rooms. We stay in Atlanta and do our Christmas shopping. Thought we would try the Johns Creek area and was pleased with our stay. Rooms were nice and clean. The only negative thing was the bed was not as comfortable as other Holiday Inns we have stayed at. We will stay here next year again. December 14, 2013
Rated 5.0 out of 5.0 by Thanksgiving Visit When our Chattanooga family visits our Johns' Creek family, we always stay at Holiday Inn, Johns Creek. We are all greeted warmly and made very comfortable. We will continue to stay at this hotel in the future. December 3, 2013
Rated 3.0 out of 5.0 by Average The room were clean and the staff service was very good. The beds are comfortable. But there were a strong smell in the hotel similar to the humidity in a closed closet, stronger in the room, that keep me with allergies during my visit. Also, the pipes in the bathroom keep making a loud noise during the night. December 2, 2013
Rated 2.0 out of 5.0 by booked us the wrong room My father in law is very disabled so he cannot stay in our home because he needs the handicapped accessible bathroom and shower. I requested that room specifically, describing the bathroom when I booked the room. We arrived and found he was in a "handicapped accessible" room with a full tub. They explained we needed to specify a wheelchair accessible room, making it our fault. I think my explanation of our needs especially since he has stayed there several times before should have been clear enough when making the reservation to alert their staff of our specific needs.. So we had to scramble and find a different hotel and move him there on Thanksgiving Day in order to ensure his safety. December 1, 2013
Rated 4.0 out of 5.0 by Great weekend Place My Parents were in town and we ran out of room for overnight guests at our home locally. So, I put my parents up in the hotel here & they really liked it. The room was clean, quiet & the bed was restful. A good fit for our needs. November 13, 2013
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