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Rated 3.9 out of 5 by 174 reviewers.
Rated 5.0 out of 5.0 by great service very comfortable hotel, clean bathrooms, rooms updated, furniture excellent condition. We have stayed in this hotel in the past and always return here when visiting our child at college in RI. I would recommend this hotel over any other in the area for its cleanliness and excellent service. October 30, 2014
Rated 4.0 out of 5.0 by very comfortable bed stayed here instead of driving back to cape cod for the night. was very happy with the stay. would def. be back. October 29, 2014
Rated 5.0 out of 5.0 by Fantastic! The staff is just fantastic! And the rooms are amazing. Wouldn't wanna stay anywhere else! October 26, 2014
Rated 5.0 out of 5.0 by Good Room, Service in Providence, RI Area The hotel was easy to get to and the price and staff are terrific. Rooms are quiet and away from the main road. October 22, 2014
Rated 5.0 out of 5.0 by exceeded expectations For many years, I have always chosen a Holiday Inn as my first choice of hotels and tend to be a critic in comparing. I did not have high expectations for this one based on the location of S.E. Massachusetts, however I was pleasantly surprised and felt I was in a resort in Florida! I was very impressed, especially by the front desk clerk, who made my family feel that her goal was to give us the best stay ever! It was her positive attitude that set the tone throughout and the facility reflected that quality. I hope it maintains this standard, as I feel it is the best hotel in our area at this point! October 21, 2014
Rated 4.0 out of 5.0 by Great, except for "Noisy Neighbors" We have stayed at the Swansea Holiday Inn Express several times, with good experiences. On the most recent visit, had noisy abutting room guests until 1:00 in AM, when I needed to be driving for 2 hours the following day. Perhaps need for thicker walls? Or perhaps I just need to bring earplugs next time!:) October 21, 2014
Rated 5.0 out of 5.0 by Thin Walls Very Nice Hotel, Front Desk Staff was Everything you want when you stay. The only thing I could not get over was how thin the walls are. I could hear everything the guest in the next room said on the phone. One night needed ear plugs. October 20, 2014
Rated 3.0 out of 5.0 by Ask for a top floor room Stayed here for free using IHG Reward points. Hotel was very nice and clean, rooms are updated. Not the nicest or most modern I've seen, but still very nice. Would have rated this a 4 star HIE, until.. I'm not sure if the person staying directly above us was a large person or if the ceilings are very thin, but we could hear every step they took. And they took a lot of them. Every couple of hours throughout the entire night, I was awoken to the sound of thumping footsteps from the bed-area to the bathroom-area. Every single step. Thump (creak), thump (creak). Needless to say, it made for a less than enjoyable stay. Unfortunate really, but I had to knock down at least one star. Otherwise, everything was great. Service at the desk was great and very welcoming. Unlike other recent experiences, I did not feel like I was being punished for my IHG loyalty/reward nights. Top floor room would have made for an excellent stay. October 19, 2014
Rated 5.0 out of 5.0 by Jose13 Smoking is permitted outside the front door but it is too close to the entrance. Upon entering the lobby a guest has to sometimes walk through the foul odor of smoke which is unhealthy for many people. October 18, 2014
Rated 5.0 out of 5.0 by Friendly, courteous staff Our stay was comfortable and we found the décor very nice and the beds comfortable. We were traveling with other relatives and our request to be placed near each other was honored. The complimentary breakfast was more than I expected. One of our rooms had an extra area set up like a sitting room, so we were able to congregate there to visit. Although our stay was to attend a funeral in Fall River, the Holiday Inn Express made our stay enjoyable. October 17, 2014
Rated 5.0 out of 5.0 by Happy With Jess I have stayed at this hotel many times and have always enjoyed my stay. Jess is the most pleasant and accomodating person I have ever meant in my travels.I stay in hotels 3 to 4 nights a week and deal with allot of people at different hotels. I totally enjoy going to the Swansea Holiday Inn because I know if I need anything and Jess is around she will do whatever it takes to make sure I'm satisfied. Holiday Inn should recognize they have a very valuable employee. Mark M. October 16, 2014
Rated 5.0 out of 5.0 by Swansea, Fall River, Providence Great Tweener stop if you want to be in Fal River or Providence in minutes. October 11, 2014
Rated 4.0 out of 5.0 by great customer service I stayed for one night, room was clean and comfortable; comfortable friendly staff October 7, 2014
Rated 5.0 out of 5.0 by great place to stay we had a great stay at this hotel. The room was clean and up to par and the staff was friendly. Loved having the free breakfast each morning and the cinnamon rolls were awesome! This was our second visit and we will return when visiting family. October 4, 2014
Rated 5.0 out of 5.0 by Nicest Property & Excellent Service First let me start by saying How Helpful Jessica at the desk was. She handled everything for me and also for others from what I witnessed. I also spoke with the owner Carolyn V. Who was also very accommodating. The outside is kept up very well, I didnt have to worry about webs & such above my head, under the overhang, or outside our room window when we wanted to open it slightly. The room itself was huge and neatly arranged. Vending machines on each floor with alot of choices, and drinks, Not just sodas. Along with an inside pool, which we sadly missed do to our own schedule. Above all my reasons for coming back will be the Customer Service and friendliness. Even the housekeeping and maintenance would ask How My stay was going when passing by. September 24, 2014
Rated 4.0 out of 5.0 by feed back Nice hotel, However bathroom fixtures need attention and floor tile was loose. Breakfast attendant was late in getting bar set up. Everyone was very helpful and courteous. It was a convenient place for me to stay. September 24, 2014
Rated 3.0 out of 5.0 by Housekeeping fail! Turned down the beds to discover cookie crumbs, hairs and wadded facial tissues under the sheets! Saw dirty laundry on the floor in front of the washing machines. Neither supports confidence in overall cleanliness. Mildew appeared to be growing at the junction of the tub and ceramic tiles (green and black something?) - BUT front desk was EXTREMELY rapid to respond and changed our room. Plpeasant stay from then on! September 19, 2014
Rated 5.0 out of 5.0 by Excellent value Very clean and modern. Low price for all the amenities. Very friendly front desk. Comfortable and large room. Excellent free WIFI. Free breakfast had a large selection. Pool was a nice extra. Would stay there again and recommend all to stay. September 17, 2014
Rated 4.0 out of 5.0 by Great Service and Clean Room Reasonable except the restaurant in the vicinity of the hotel, September 16, 2014
Rated 5.0 out of 5.0 by Sawnsea Jess behind the desk was excellent in interacting with people. September 15, 2014
Rated 5.0 out of 5.0 by very comfortable for short stay This hotel was very clean and comfortable. we have stayed here a few times now and were very pleased with how spacious the rooms are. We go there to bike ride and are able to bring our bikes up into the room, with plenty of room. Breakfast is always very good. September 11, 2014
Rated 5.0 out of 5.0 by Comfortable and clean I found it comfortable and clean. The staff was willing to help us with some places to visit and how to get their. September 10, 2014
Rated 5.0 out of 5.0 by Friendly staff, clean room, great amenities, comfortable bed From the time we checked in, Jess at the front desk made sure we were taken care of. Our room was very comfortable, clean and the bed was very comfortable. The amenities provided were great. And to top it off the breakfast provided was very good and offered a good variety of choices. Would definitely stay here again and would recommend it to others. September 9, 2014
Rated 3.0 out of 5.0 by comfortable bed and great service My only complaint was the bathroom shower area needed some work, the grout needed replacing and a couple of tiles in the bathroom floor were cracked. September 8, 2014
Rated 2.0 out of 5.0 Think Twice Pleasant Staff. Squeaky floors, poor TV and channel selection. No hot water. Make sure things are in order when you first check in. I have always choosen Holiday Inn if possible, for MANY years. I may reconsider now. September 8, 2014
Rated 5.0 out of 5.0 by Great stay with the family over Labor Day Weekend! The HIE in Swansea was a nice gem off the main drag in the Fall River/Providence Area. Located away from the road and highways, it was quiet outside. Inside, the staff was phenomenal and the hotel was very clean. At first glance, the pool seems very small (and it is) but it did the trick for my 3 kids. I recommend this hotel to anyone needing a place to stay in the area. September 4, 2014
Rated 2.0 out of 5.0 by would not reccomend The only thing good about this hotel were some of the staff members. The room was not clean AT ALL and we would not stay there again. Unfortunately the staff was having a major issue with housekeeping and did address the uncleanliness. We could not have the complimentary breakfast because of rude customers from a bus tour who felt they could overtake the dining area from beginning to end of serving times. I never saw a bunch of rude people not make way for elderly people with walkers or young mothers with babies. Unfortunately management could not ask them to please move into the lobby after they completed their breakfast. I have to say the sweet girl who ran breakfast was professional and kept a smile on her while trying to serve these animals. September 4, 2014
Rated 4.0 out of 5.0 Good value, great service We stayed here during our stay to Visit Newport, R.I. The commute was easy and reasonable. The hotel fare was a third of the rates in Newport. Overall, our experience was very positive. I would recommend highly. September 2, 2014
Rated 5.0 out of 5.0 by Excellent as always, never disappointed in HI If I had to find anything to honestly complain about it would be that there were no drinks in the vending machines. We arrived late, kitchen was closed, and vending was empty. Aside from that, it was as wonderful as I have come to expect and rely Holiday Inn to provide. August 31, 2014
Rated 5.0 out of 5.0 by Always consistent Have stayed here a number of times. Very consistent. Clean comfortable rooms, friendly staff, good location. good value for the price. August 30, 2014
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