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Rated 4.2 out of 5 by 128 reviewers.
Rated 4.0 out of 5.0 by Great staff, but thin walls The front desk staff was extremely attentive, friendly, and helpful. I was very impressed with their service! My room was clean and comfortable. My only complaint was that the walls must be very thin. I could clearly hear other guests conversations in the rooms next to me and in the hallway. They were up all night talking (at normal volumes) and had their TV on. I had an interview the next morning and did not sleep well due to the noise level in the other rooms. This seems to be an issue with the construction of the hotel, because I should not be able to hear the TV of the guest room next door. Besides this, I had no complaints about the stay. January 10, 2015
Rated 5.0 out of 5.0 by A good night sleep We were in town to do a late Christmas with my mother. My grand daughter was in the pool so much towels ran low and the staff replaced them instantly. The breakfast had many options and everything was very good. We loved having pancakes that were hot. Beds were comfortable, linens were clean and soft. The staff was very nice. The cookies in the evening were warm and oh so good. Hallways were quiet, and the freeway noise was not heard inside. This will be my hotel of choice for any other hotel needs. I have stayed in many hotels and this is the first time I wrote a review. I will not write a review if I cannot have positive things to say. This is the right place to stay for any reason. January 5, 2015
Rated 5.0 out of 5.0 by I was so happy with our stay till the last night. We came in for a five-day stay and were warmly greated as by the front desk staff. As rewards members we were upgraded to a two queen bed suite December 25, 2014
Rated 5.0 out of 5.0 by Home Again Kudos to the all the Staff.....keep up the great job. December 23, 2014
Rated 5.0 out of 5.0 by Great value Room and hotel were in a great location, easy access to Highway 5. December 22, 2014
Rated 2.0 out of 5.0 by Turns into a Union Gospel Mission We stayed as a family over the Veteran's Day Holiday. My husband had just returned from a long assignment overseas and we wanted to spend time as a family and let the kids play in the pool. The room was great and perfectly comfortable for the four of us. There weren't any extra towels as I requested, so we all had to share. We went to play in the pool, but it was freezing. Our kids stood and cried and didn't want to go in. We would have loved to go sit in the hot tub, but a homeless couple was using it to bathe. The man had stacked all of his bags in the corner and they were both sitting in their underwear. They were taking turns rinsing in the shower and then the woman went and slept in the sauna. We waited for them to leave so we could use it, but it was clear they were settling in for the night. Later an older couple came in and saw, and then a staff member came to check. She asked if they were hotel guests, they said yes and she left. That was it. So we left and went back to our room. Later my husband went to get some coffee and saw the man hanging out in the lobby drinking coffee. I brought up the issue to the front desk when we checked out and she apologized, and that was it. While the room was comfortable, clean and the breakfast was to be expected (minus a milk shortage), this was not how we wanted to spend our family weekend. We have stayed at a lot of Holiday Inns all over the country and never had such poor quality of service. We are platinum members and were able to stay using points. I realize the hotel is not in the nicest part of town, but I still expect the same service. December 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed and clean room I would recommend this hotel for business and pleasure. The room was comfortable and I had the ability to relax. The breakfast is typical hotel food. The workout room if very small and needs to be put in a larger area. December 11, 2014
Rated 5.0 out of 5.0 by Our new favorite around Tacoma We don't consider Tacoma a travel destination, so when we come to town to visit family, high-end accommodations are not at the top of our list. However, This HI-express exceeded our expectations by far! We had previously stayed at another property in the area, but this one has become our new favorite and has stolen all of our future business. We found the staff to be excellent and willing to go the extra mile. The common areas were clean and inviting. Our room was beyond our needs; comfortable and plenty of space. We slept amazing! As I said above, this has become our new favorite place to stay in the area! December 10, 2014
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