Rated 3.6 out of 5 by 239
Rated 4.0 out of 5.0 by MsMouse Nice place to stay before flying out of TIA
Although we stayed with friends for most of our stay in the Clearwater area, we wanted to be near the airport the night before our flight. This property was very convenient to TIA, and although our particular room did not face the water, it was still nice to be able to sit by the pool and look out over Tampa Bay (especially the next morning at the very ample breakfast.) At one point, we asked for a refrigerator and maintenance promptly brought one up to our room. We met up with some friends at Bahama Breeze, which is right next door to this HIE, and had a nice dinner - we even danced to the music on the outside deck at sunset! All in all, a nice way to end our time in Tampa!
November 18, 2013
Rated 3.0 out of 5.0 by HerbertA Needs Improvement
Terrible problems with internet, concerns over security, and no wakeup call as requested made this a regrettable stay. I visited this hotel a few months after having reporting security concerns at this hotel, and after being assured that they would make things better resulted in "no better" .... absence of personnel at the front desk, and litter under my door several times a night by local pizza companies leaves me to believe strangers are able to infiltrate this property throughout the day and night at will (all doors are unlocked and accessible. I almost missed my morning flight when my wake up call was not performed. When I tried to check out, I had to wait for about 15 minutes for someone to come to the front desk, with no answering of the front desk phone during that time. I reported the internet problems to the manager, and nothing was able to be done although he acknowledged he knew of the problem. I left unhappy but apparently that doesn't matter at this location.
November 11, 2013
Rated 5.0 out of 5.0 by nlegram nice place
Very nice place to stay. Piper at the front desk was very nice and helpful.
November 10, 2013
Rated 1.0 out of 5.0 by Jay888888 This property is going down hill.
The staff are nice people but the elevator is disgustingly dirty. Ice machines don't work. Rooms are beat up bad and not very clean. Linens are worn out. You can see thru them. Been staying here for a day or two every year for 8 years. Been getting worse every year. Won't stay here anymore. Lots of dirtbags wondering around also. There are better options in the area. Sorry Holiday Inn your usually pretty good. Not on this property.
November 8, 2013
Rated 3.0 out of 5.0 by gfjanie Good clean hotel.
The hotel is located close to the airport and you can stay a night and leave your car and pick it up when you return. This makes getting an early flight much nicer. It is clean, however, the bathroom soap dishes were peeling and it make them look dirty. The shower curtain would not stay in the tub so water got on the floor. The sheets were stained but obviously had been washed, but still not pretty.
November 8, 2013
Rated 3.0 out of 5.0 by Saywat Great Location, Customer Service was Poor
The location is conveniant for the airport and there is plenty of good resteraunts and bars around the hotel.
The staff lacked basic customer service skills and acted like you where bothering them whenever you interacted with them. Whether asking for a taxi, wake up call or anything it appeared to be a bother. If the location was not conveniant I would not recommend.
November 8, 2013
Rated 5.0 out of 5.0 by SarahK88 Great staff and great view of the bay!
We had a wonderful stay at this Holiday Inn Express June 28th- July 1st. We will definitely be back to this location if we are ever in the area again! The staff is so warm and accommodating.
November 7, 2013
Rated 5.0 out of 5.0 by Hooch1957 Wedding Guests
I rented two rooms that accommodated six people each for a wedding at a very reasonable price. I was impressed with the room size and amenities and very pleased with the overall experience. The front desk staff were very helpful and when I requested linens for the pull-out bed they were at my door in literally minutes. The rooms were clean and comfortable and the property well-maintained and beautiful. (I am not a paid reviewer!)
November 5, 2013
Rated 4.0 out of 5.0 by Shinash Thanks for kindly staff receptance
When I checked in at 0:30am, reception staff was very kindly taking care for me. Thank you.
November 3, 2013
Rated 2.0 out of 5.0 by Staycationers Uncomfortable Pillows and dirty carpets
Although we love the convenience and price - This place could use some cleaning - specifically the elevator carpets - They are extremely dirty and it smells dingy in there. Also, the pillows are so uncomfortable that we couldn't get a good night's sleep.
November 3, 2013
Rated 4.0 out of 5.0 by Chuck1968 Great Hotel
We only had a couple minor issues. We had a 2 double suite with 3 adults and 2 children and we had to keep asking for towels and face cloths. Staff would leave 2 towels and 1 facecloth a day. The other issue was the fold out couch did not have linen and had to beg for it and then only got 1 sheet and one comforter, no pillows. When we checked in there was not a rewards bag prepared. The lady at the desk asked how many waters we would like in our room each day - I said three but that never happened.
November 2, 2013
Rated 4.0 out of 5.0 by Tampabound Nice location but room was bad
For such a nice location and hotel chain i was dissappointed about the room condition. It smelled, the carpert was stained and had burn marks and beds just didn't feel clean. Housekeeping came very late everyday after 4:30pm when i returned from work. I just asked for towels.
October 29, 2013
Rated 3.0 out of 5.0 by Sallyrita Why I had to rate my stay as Fair
The only possible outcome when you take excellent and poor is to say average. We stayed in a two bed room. One bed was excellent, but the other had such a deep crater in it that it felt like I was sleeping in a basket. I tried sleeping in the other bed (the excellent one) with my six foot six husband. But that meant neither of us could move so I went back to the crater. I couldn't sleep on the edge because the crater was so big that I kept sliding down into it. It is time to change that mattress!
October 28, 2013
Rated 1.0 out of 5.0 by nicknick Not what I expected
The room was smelly,ac did not work, had to move to another room had small roaches in the bathroom at new room. Don't think I would stay here again.
October 21, 2013
Rated 2.0 out of 5.0 by TravellerAlpha Friendly Staff, Facility needs maintenance
Ice machines above 2nd floor not working
Floor in elevator stained
Floor in room stained
Air conditioner in room barely kept temp comfortable
Adequate place to stay for a quick trip
October 16, 2013
Rated 3.0 out of 5.0 by mjcot Aging hotel?
The people who served in the lobby and breakfast were very nice, and efficient in their jobs. The portions of my stay which were related to lower ratings were because of age of the hotel; carpets were not clean (needing steam cleaning), hallways were noisy (did that man really need to speak a loud greeting at 3:30 am?), and the elevator was noisy. Even with ear plugs, I woke up many times due to noise. TV channels were very limited.
All in all, I stayed here because the price was good, and the location was fairly near the place my meeting was. The ambiance around the pool was lovely, with an evening breeze coming off the water.
October 16, 2013
Rated 5.0 out of 5.0 by Keeks Great stay!
Excellent experience; courteous staff; definitely would reserve at this location again.
October 3, 2013
Rated 5.0 out of 5.0 by hepburnhouse1 Second Chance
I stayed 2 weeks earlier and decided that everyone deserves a second chance. The check in staff was much friendlier and seemed happier, my room was beautiful. My only issue is just like my first visit, housekeeping did not show up until 4 in the afternoon. So I made my own bed? No big deal. Room 419 is really lovely.
October 3, 2013
Rated 4.0 out of 5.0 by rad798 As Expected
Overall, hotel stay was good. The location is excellent when having to travel all over the Tampa area.
Breakfast was good. Bahama Breeze next door was great for dinner.
Room could use some updates and new mattresses for sure but still a good stay.
October 1, 2013
Rated 5.0 out of 5.0 by DHBA Nice Room
We've stayed at H.I. a few times now and are very pleased with the room, the service, and the property. Early morning flights have not allowed us to take advantage of the breakfast but 'to go' bags have been given at our departure. We'd definitely recommend this H.I.
September 28, 2013
Rated 4.0 out of 5.0 by hepburnhouse Ice Machine and Soda Machine Choices
Very nice place, my only problem is that the ice machine was broken on the 4th floor and having no water in the soda machine. Perhaps just having 2 bottles in the room would have been a nice touch. There is a very nice place to eat, within walking distance. The front desk did offer to make fresh coffee when I asked, so its nice that it is available during the day.
September 26, 2013
Rated 2.0 out of 5.0 by otrbuff Getting worse
I had stayed here several years ago and felt it was mediocre. It's now a lot worse. It reeks with miserliness, from one wash rag and two bath towels in the room to one phone, no phone book, no swivel chair (until I asked), thin walls and teeny-tiny toilet seat. Are they saving money or what? On top of all that, I got the Internet when I checked in but an hour later it could not be retrieved. I reported that and learned from the desk another guest had complainely similarly. Long story short: the girl at the desk assured me she would leave a note for the manager and, at my request, he would consider "no charge" for the night. I kept trying to obtain the Internet and could not 18 hours later when I checked out. So I lost an evening and morning I would have used it. When I asked the girl at the desk the next morning what the manager had to say, she reported he wasn't there and knew nothing about my request. I told her I expected a refund. She became belligerent and confrontational and was screaming at me into the phone, assuring me I could forget that. I felt like IHG had kicked my 50 years of loyalty in the teeth when she got through! I won't give them a third time to be charming!
September 23, 2013
Rated 2.0 out of 5.0 by grandgoat No airport shuttle
Everything about the hotel met expectations, except the airport shuttle does not run in the mornings. So if you want to catch a morning flight you have to call a cab. The only reason for a hotel near the airport to exist is so people can stay there to catch a morning flight. even if everything else was perfect this oversight is more than enough to earn the 2 star rating overall.
September 21, 2013
Rated 3.0 out of 5.0 by sbbob2013 Great Convenient Location
Unfortunately they will be remodeling the Inn next month, Too bad it wasn't done before we stayed there. The room was fine however, the mattress was well worn so, we had to hold on to the side of the bed all night otherwise, my wife and I would roll to the middle of the bed into each other. And unfortunately, the TV appeared to be on it's last leg, like the old picture tube TV the picture was somewhat dark and you could not adjust it to a brighter setting.
September 10, 2013
Rated 5.0 out of 5.0 by Weekoff Piper!
Thank you Piper for your help. Your boss should be proud to have you on his team!
September 9, 2013
Rated 5.0 out of 5.0 by keta24 comfortable and well stocked
my room was very comfortable the bathroom was very clean and well stocked with towels and other toiletries the employees were very nice and very helpful and always smiled
September 6, 2013
Rated 5.0 out of 5.0 by olgui Great Experience!!!
Everything was like I expected. This is our second time in this Hotel and it was relaxing...the pool with a nice view to the bridge and the sunset. Close to a nice restaurant!!
September 4, 2013
Rated 4.0 out of 5.0 by kenneth6140 Comfortable bed and great service.
I'm a IHG Platinum Elite member. I always request a high floor away from elevator. I got the second floor & the hotel wasn't that busy! Was not recognized as a platinum member.
September 3, 2013
Rated 1.0 out of 5.0 by rkd12345 work on the room
I stayed for a week and then moved to another hotel for the next two weeks of my stay in Tampa for two reasons
1. I could not rely on the water to be even warm in the morning.
2.The bed was old, hard and very uncomfortable, this is not what I usually see at a Holiday Inn Express.
I would like to see pillows that are not the hardness of a parking lot car stop. having soft medium and firm pillow cases clearly does not mean they actually contain the named type of pillow.
The staff was pleasant.
This survey should not waste my time with insisting on a nickname that hasnt been taken by a hundred other people.
September 3, 2013
Rated 1.0 out of 5.0 by blyles1960 NEEDS SERIOUS UPDATING
I stay at Holiday Inns all over the country, mainly the East Coast, and this was BY FAR one of the most unpleasant stays I have had yet. I had to endure two straight nights of NO hot water, broken down bed, musky smelling room, and just an unpleasant experience overall. The first morning, I was promised by the girl at the front counter that the water would be fixed for the second night but now I know that was just to shut me up and keep me there. Had I known it wasn't going to be fixed I would have checked out and went elsewhere. I stay in hotels more than I do my own beds at home and I expect better service than this. I spoke with the GM and he said the place was being remodeled and updated at the end of the year. I can tell you that I will not return to this location.
September 2, 2013