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Rated 4.2 out of 5 by 210 reviewers.
Rated 5.0 out of 5.0 by Professional Staff A misunderstanding had occurred when I booked my room, and this was discussed at the desk upon check-in. By the time we reached our room, the phone was ringing. It was the hotel manager, and the problem was resolved far beyond our expectations. Very nicely done by way of service. The shuttle to Busch Gardens was prompt and the driver courteous. The only complaint is that the internet was spotty at times, but to be fair, this happens in any hotel. Driving in, we looked at the other options for accommodations near Busch Gardens, and trust me, for a few extra bucks, this is where you want to stay. Solid recommend. August 23, 2014
Rated 5.0 out of 5.0 by Comfortable stay; excellent location We chose this hotel first based on its proximity to Busch Gardens. We were pleasantly surprised at how nice it was and how friendly and helpful the staff was. The only suggestion I would make is to upgrade the washer and dryer on the premises and to install more than one of each to accommodate more than one guest using the facilities at the same time. I would definitely recommend this hotel, and I would stay there again. August 21, 2014
Rated 5.0 out of 5.0 by Perfect spot for easy access to Busch Gardens and Adventure Island Super friendly staff. Nice, clean hotel. Nice breakfast buffet. Great shuttle service to Busch Gardens and Adventure Island. It's just a few blocks to the park entrances and they drop you off and pick you up right at the front gates. Order Five Star Pizza that delivers to your room. My kids loved it! The pool is smaller than it looks online. August 20, 2014
Rated 3.0 out of 5.0 by Comfortable Beds abd great staff Weekend stay to move daughter back to Tampa. We have stayed here before and have always found the hotel nice and clean. This time was alittle disappointing, old soap and old used bandaide found in the shower. That just set the tone for the stay. August 20, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Overall this was a great experience. The staff are friendly and attentive. Shuttle to BG was timely. August 18, 2014
Rated 5.0 out of 5.0 by Best Hotel near Busch Gardens Most hotels near Busch Gardens only offer two double beds. HI Express has two (very comfortable) queen beds and it is one of the newest properties in the area. Add the free shuttle service to/from Busch Gardens and you are saving about $15 per day for parking! The hotel is clean, has free breakfast and is definitely the best choice for the money. August 18, 2014
Rated 4.0 out of 5.0 by Great Staff, clean and comfortable. The person that I made my reservation with which was also at the front desk when I checked in was May and she was fantastic. I saw her handling several customers at several times throughtout my stay and she was professional, polite and accomodating everytime. My wife, kids and I enjoyed the room as it was comfortable and clean. I really wish we could have enjoyed the breakfast buffet but the line was very long and we were on time constraints. The only complaint I can think of, if you can even call it that was there was a shortage of towels in the hotel at night. Also, I would like to compliment the staff again as when we checked out my wife and daughter left there cell phone chargers plugged in the room and we were already two hours on the road so I called and spoke to the most wonderful May again and she had them boxed up for me waiting until I had sent the UPS return label which I confirmed was received with Brandon on Monday. He applied the label and it was picked up. August 15, 2014
Rated 3.0 out of 5.0 by It was a good stay! I really enjoyed the stay. I loved the fact that the staff were very nice and friendly. I also loved how Busch Gardens was about 2 minutes away in car distance, and its even better that they have a shuttle that takes you for free and also picks you up. We called to get picked up and 10 minutes later they did, i felt like it was fast. I also enjoyed the breakfast, they have a lot of things and it all tasted great. I loved how the pool is open till late, usually hotels close pools around 8 pm but they do not which I loved. The only thing i did NOT like was that the cover of the bed had a nasty white stain on it. I really hope they wash their sheets and covers and actually put new clean ones every time a new person comes in. Other than that I would recommend this hotel and i would come again and stay. August 14, 2014
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