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Rated 4.2 out of 5 by 240 reviewers.
Rated 3.0 out of 5.0 by poor quality mattresses I didnt like the mattresses, they were too soft. Shower water pressure was so low. All the toiletries were not enough for a day for 4 guest, 2 adults and 2 kids. So do we have to bring our own stuff all the time? October 1, 2013
Rated 5.0 out of 5.0 by Excellent customer service I had an incredible experience in your Tampa location! I had an event in the TAmpa area and reserved a room online, then to my confusion of event details cancelled my reservation and booked a room at your location in St Pete (30 minutes away). After the event details were confirmed of previous location assurance of our event, your locations allowed me to cancel and rebook my original reservation THE SAME DAY with no penalties. The excellent customer service aiding in helping my mistake was so generous and so appreciated. Thank you!! September 20, 2013
Rated 4.0 out of 5.0 by Very Nice Hotel The only con that I can think of is the amount of dining that is around the hotel. But the room was extremely clean and the breakfast was hot. September 9, 2013
Rated 5.0 out of 5.0 by Lovely comfortable bed and pillows Our room was spacious, comfortable and had a jacuzzi bath. The room overlooked the rollercoasters at Busch Gardens. Our kids love this hotel as it has a pancake making machine at breakfast which they love & the breakfast staff are really friendly and helpful. The warm cinnamon buns are also delicious. The only downside was not being able to cash travellers cheques at reception. September 7, 2013
Rated 5.0 out of 5.0 by Great Stay This hotel is in a great location about 1/2 mile from the Busch gardens entrance. They also offer a shuttle which was great. Our room was clean and comfortable. I used their business computer and was able to print out our tickets easily. The breakfast was good for being included in the price. Two thumbs up. September 6, 2013
Rated 5.0 out of 5.0 by Another good stay Another good Holiday Inn near a theme park. We had 3 kids for one room and this was fine. The usual pool and fitness equipment. The usual pancake machine with a selection of teas and fruit, eggs, toast bagels etc. A good breakfast. Good water pressure and decent room. Great location for the University and Busch Gardens. It was clean, there was a washer and dryer on our floor, there was plenty of parking. The FREE shuttle to the theme parks was a nice bonus along with the long list of chain style restaurants with in walking distance. WE partook of Red Lobster, the Olive Garden, Baskin Robbins and drove to the Waffle house. A pretty good value. September 4, 2013
Rated 5.0 out of 5.0 by Nice Hotel close to Busch Gardens The the hotel is convenient from Busch Gardens also has good access to major highways to get to Downtown, Ybor City, etc.. The hotel bed was excellent and the service was good quality. Also, the hotel offers free shuttle service to Busch Gardens park. The only thing I would have preferred different, is that the air conditioning does not automatically lie down all the time in the night, because at times the room was a little bit warm. August 26, 2013
Rated 5.0 out of 5.0 by Great Staff and Service The Housekeeping staff was excellent. They were very polite and attentative to my needs. I was not too excited about the quality of the bed linen; I think it's time for an upgrade. August 22, 2013
Rated 4.0 out of 5.0 by clean rooms great service Our stay was strickly to go to Busch Gardens and Adventure Island. The hotel has a shuttle bus which takes and picks you up at the main entrance. This was during summer nights at Busch Gardens so we were able to go back to the hotel refresh a couple hours then return to the theme park hassle free!! There are several places in walking distance to eat. The staff is great (friendly, and caring to your every need and the rooms are very clean. When we go back to Busch Gardens again we will definitley stay at this hotel. August 22, 2013
Rated 5.0 out of 5.0 Loved It! This hotel is less than a 10 min drive to Bush Gardens. They offer a free shuttle to pick you up and drop you off at Bush Gardens. The accommodations are excellent. I had everything I needed or wanted. August 21, 2013
Rated 4.0 out of 5.0 by All we needed This hotel was perfect for our visit to Busch Gardens as we returned from Clearwater to Orlando. Stopping here was a pleasure with friendly helpful staff and a great free shuttle service to Busch which is literally only a minute away. The room was clean, tidy, modern, quiet and cool with everything we needed including a mini fridge and microwave. Breakfast had a good selection of food and set us up well for the day. We did feel safe wandering outside and next door was a nice Italian restaurant with friendly staff and good food. I would thoroughly recommend this hotel and thank everyone for making us feel so welcome. My only regret is that we didn't have time to stay longer. I would also mention the excellent phone booking process which was handled equally well. August 18, 2013
Rated 4.0 out of 5.0 by Ideal Location for Busch Gdns Nice clean hotel opened 2010 so quite new, handy for Busch Gardens and Adventure Island with free 20 minute shuttles to from hotel. Located near many favourite eating places all within walking distance. August 17, 2013
Rated 2.0 out of 5.0 by fair Breakfast buffet was very limited and was only available until 9:30 a.m. The hotel is close to Busch Gardens but in an undesirable area. The garbage dump was too close to the hotel and smelled terrible. The employees were unprofessional by talking on their cell phones while working. August 16, 2013
Rated 5.0 out of 5.0 by Would Stay Again The rooms were nice and the staff was even nicer. Everyone was so friendly and helpful. 1/2 mile from Busch Gardens and the hotel provides a shuttle service. It was a full house during our stay and they were very good at keeping the breakfast buffet stocked. Would stay again. August 16, 2013
Rated 1.0 out of 5.0 by Disappointed stay I was very disappointed with my stay. I recently stayed at the Holiday Inn Express in Hampton Beach, New Hampshire and my stay was excellent. I thought I would get the same experiece at Tampa-Busch Gardens Hoilday Inn and that was the main reason i booked the hotel but I was exteamly disappointed. August 14, 2013
Rated 2.0 out of 5.0 by staff need training While the location is great (just down the street from Busch Gardens) and the physical condition and cleanliness of the facility were nice, we had a bad experience from the Hotel with ticketing for Busch Gardens/Adventure Island. the Hotel advertises package deals for the stay and tickets to Busch Gardens AND Adventure Island. I also purchased additional tickets from the front desk employee for Busch Gardens and Adventure Island. The advertised package describes the tickets for use at both parks and the additional tickets purchased were for both parks. I clearly communicated that these tickets were for both parks and the front desk employee confirmed that they were. Not feeling sure, I asked again later that same night. Again I was told the tickets were for both parks. Imagine our shock on the attempted second day of use at Adventure Island (first day was at Busch Gardens)when the staff there said "these tickets are not usable here". I explained the situation and they replied, after asking what hotel sold me these tickets, "oh, we've had the same problem with that hotel before" !!! However, the Adventure Island staff worked with me but still charged me for an "upgrade" to gain admission. Mr Manager of the Hotel: are you reading this? and are you going to correct this problem? the next day from home, I called the Hotel clerk and explained the situation and she worked with me to credit my charge the amount additional I had to pay at Adventure Island. For this she gets credit for understanding and giving me customer service. But not the Manager and the other employees there. For those considering getting a package deal for the Hotel and the parks: beware! August 13, 2013
Rated 5.0 out of 5.0 by Enjoyed our stay The hotel staff was very friendly and helpful. Rooms were clean and updated. Breakfast was excellent and provided a variety of foods to choose from. When visiting Tampa in the future, we will stay at this location again. August 8, 2013
Rated 5.0 out of 5.0 by Location, Location, Location - great service and helpful staff Stayed July 28 and 29, 2013; one adult, three teenage grandsons; - Purpose, Busch and MOSI - The location of the facility in relation to Busch and MOSI is perfect as well as the proximity of a variety of resturants. The staff demonstrated a positive, helpful, and knowledgable attitude with a friendly smile and eye contact. The pool location, and in our case the room location, allowed the viewing of the Busch firework display each evening. A special thank you to Rolando, the facility shuttle driver, that makes you feel like you are getting a ride to the park from a family member. The cost of the per night stay when compared with staff, service, and amenities is an excellent value. Thanks for a wonderful stay. August 5, 2013
Rated 5.0 out of 5.0 by Excellent breakfast and location! My stay was exactly what I expected. Check in and out was a breeze. The room was clean and spacious. My family and I enjoyed our stay and will definitely stay with this hotel chain in the future. August 3, 2013
Rated 5.0 out of 5.0 by Road Runner The beds were very comfortable and the service was great. Enjoyed the breakfast. August 3, 2013
Rated 5.0 out of 5.0 by Wonderful experience!!!! Everything about our stay was PERFECT!!! Upon check-in, the staff was helpful and friendly. The room was clean and comfortable. After spending the afternoon at Busch Gardens, we came back to our room and enjoyed the Jacuzzi, watching the fireworks from the comfort of our room. Breakfast the next day was good with lots of choices. The staff tending the breakfast were friendly and helpful and right on top of keeping everything freshly stocked and hot! I will recommend this hotel to EVERYONE and we will be back!! August 2, 2013
Rated 5.0 out of 5.0 by Great location to Busch Gardens and helpful staff The location was excellent proximity to Busch Gardens and the shuttle was an additional perk. I booked a standard room and was given a King room for the 3 of us. They provided a roll away bed which is a twin bed The room was sufficient size to add the extra bed, however it was not very comfortable as the springs could be felt. The air conditioner was very loud in our room the first night because it was turning off and on. The second night we turned the thermostat down to 68 and it ran consistently and was much quieter allowing us to sleep. Ask for a even numbered room if visiting prior to Aug 18 and you can view the fireworks over Busch Gardens from your room. The employees were all very pleasant and helpful. The hotel was very quiet although we could hear some external noises such as sirens in the room. I was not overwhelmed with the breakfast but it was nice that there were more choices than just a continental breakfast. The coffee maker in our room was only a 4 cup and lacked a carafe. However, we were able to obtain coffee downstairs during breakfast. Olive Garden and Popeye's next door. August 1, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great breakfast and shuttle handy. We enjoyed our stay at Tampa Holiday Inn Express. The hotel was clean and well appointed. We had two clean rooms with plenty of soft towels, lots of comfy pillows, and comfortable beds. We saw the fireworks from our window as we entered. What a welcome. We did not get to use the beautiful pool, but the breakfast was plentiful and delicious. The shuttle to Busch Gardens and back to the Holiday Inn Express was a plus. August 1, 2013
Rated 4.0 out of 5.0 by Staff are nice and courteous I think this is what Holiday Inn is known for. The staff are nice and very understanding. This is the first time though that the room given to us was warm. We set the a/c to 60 degrees and it felt like 79. The faucet in the bathroom was very weak. We were not given a towel to step on after showering. It would also be nice to have some breakfast food variations. Other than these minor stuff, we will still stay in any Holiday Inn hotel. August 1, 2013
Rated 4.0 out of 5.0 by Highly recommend this property My 9 year old son and I stayed here last week and I'm thoroughly impressed! I recommend this property for its staff, service, cleanliness and great location to Busch Gardens. July 27, 2013
Rated 4.0 out of 5.0 by Bush Gardens Pkg. We got a pleasend stay at the Hotel. The room was large and nice with a good view at Bush Gardens to enjoy the firework. The shuttle service from the Hotel to Bush Gardens was very good. Special thanks to the Driver Sam and Ronaldo for the nice driving and information. Also is the Hotel very close (walking distance) to Olive Garden and Red Lobster, so that we not have used our car for three days. When we will visit Bush Gardens again, that Hotel we be our first choice. July 24, 2013
Rated 3.0 out of 5.0 Decent hotel for price and location We stayed for 5 days in July and the room was not a true suite like we have had at other Holiday Inns. It was just a larger room with a pull-out couch that was so uncomfortable we had to ask for a rollaway bed. The cleaning staff must have been short on towels because we were never given the correct number of towels. We always had to go downstairs to get more towels. We got stuck in the elevator on our last full day and it had not been fixed by the time we left the next morning. When we pressed the call button in the elevator the front desk attendant answered and we told her we were stuck. She then said "just a minute" and we never heard anything else. We finally pressed the alarm button and the doors opened. Good thing we don't panic easily! The best part of the hotel was the free breakfast buffet. It was mostly the same items each day, but there was a pretty good variety from pancakes, to eggs, cinnamon rolls, etc. The breakfast staff were very helpful and extremely friendly! July 22, 2013
Rated 4.0 out of 5.0 by Great location and a good bed Very close to Busch gardens, I was able to walk the half mile to the entrance. Rooms are clean, beds are great. The staff was very nice and well trained. July 22, 2013
Rated 5.0 out of 5.0 by Clean, comfortable and affordable - as usual. I've learned that there is never a problem when I stay with you. I always get what I ask for at a very reasonable rate. Your staff was eager and happy to help. Our room was more than we expected, large, clean and oh so nice. Thank you for another lovely experience. I'll be back. July 21, 2013
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