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Rated 4.2 out of 5 by 219 reviewers.
Rated 5.0 out of 5.0 by close to Busch Gardens Room was extremely clean and I felt very safe while traveling with teenage daughter. Would highly recommend hotel. Able to walk to restaurants easily. June 10, 2013
Rated 5.0 out of 5.0 by Wonderful time had by my family This hotel is so convinent for Busch gardens. The coutersey bus service was an excellent. I stayed with my family (Husband, 12yr old and 8yr old) The room was very comfortable for our needs and would highly recommend it. Also great that there is an Olive Garden(Italian food), next door. We could walk there in the evening after a busy day at Busch. Breakfast was good, only downside was plastic plates, knifes and forkes but for the price can understand why. So value for money was great as well. June 10, 2013
Rated 3.0 out of 5.0 by Person at the desk left us stranded for 30 minutes in the rain The front desk person left us stranded for 30 minutes in the pouring rain at Busch Gardens. After we called to page the driver (who had assured us in the morning that he would come within 5 minutes of our call) the front desk person "forgot" to alert the driver we were waiting. Evening plans had to be cancelled as we were drenched and unable to get ready in time. Several new pairs of sneakers are waterlogged thanks to the cavalier desk person. June 9, 2013
Rated 3.0 out of 5.0 by Not comfortable - hallways All of the hallways of this hotel are extremely HOT. I asked the front desk and they said it was because it was on the top floor. However, I have lived in Florida my whole life and no other hotel I have stayed, have hallways this HOT. Plus I had visited the other floors and they were also very hot and I over heard another guest complaining about it as well as they got off the elevator. The rooms were comfortable but the hallways were too hot. The lobby had an odd smell as well. June 9, 2013
Rated 4.0 out of 5.0 by Bed The bed mattress was very uncomfortable need to be replaced. Great breakfast, great staff. May 20, 2013
Rated 4.0 out of 5.0 by Good location Very comfortable rooms and beds, we had a party of 4 couples, all enjoyed their stay. Clean and friendly hotel. May 19, 2013
Rated 5.0 out of 5.0 by Made life easy Simple check in with friendly receptionist, Hotel ideally situated for Busch Gardens, which was the purpose of our visit, with free shuttle. Room was perfect, clean and spacious, flat screen tv, fridge, coffee maker, iron & board. Coffee maker faulty, no problem, reception changed it right away. Very quiet with no noise from adjoining rooms. Stayed three nights and room and bathroom immaculate when we returned from the park each day. Not a fabulous neighbourhood but there is an Olive Garden right next door and a Red Lobster next door to that so no problems with food. Small pool to the left side of hotel but didn't use it as the weather was not so great when we stayed. All in all a great stay, thanks HIE ! May 9, 2013
Rated 5.0 out of 5.0 by The girl at the desk was very helpful We have to visit Tampa every 8 weeks for my husband to go to the Moffitt for Brain scans. This was a very pretty and clean room. It made our trip more relaxed. May 8, 2013
Rated 2.0 out of 5.0 by DISAPPOINTED CUSTOMER WASN'T HAPPY WHEN I FIRST CHECKED IN BECAUSE AS SOON AS I WENT INTO MY ROOM I WENT INTO THE BATHROOM AND IT WAS DIRTY.. THE ONE BED LOOKED LIKED SOMEONE WAS LAYING ON IT. THE BEDS WERE NOT COMFORTABLE AND THE RUGS LOOKED VERY DIRTY.. May 6, 2013
Rated 5.0 out of 5.0 by Lovely confortable and clean. I really enjoyed this hotel because it was within walking distance to Busch Gardens and eateries. The hotel was clean and the staff was wonderful and very professional. I definitely will be staying here the next time I visit Tampa. May 6, 2013
Rated 5.0 out of 5.0 by Great! Everything was exceptional! Our reason for choosing this hotel was Busch gardens, and it was perfect. The shuttle service, breakfast, room comfort, and great front desk service made it a 5 star in my books! April 27, 2013
Rated 4.0 out of 5.0 by clean Nice clean close to busch garden.--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- April 22, 2013
Rated 5.0 out of 5.0 Recommended I recommend this hotel to anyone, if you are looking to go to Busch Gardens it is very close. The room was great, clean and even though I was there on business, I was able to relax and enjoy my stay. Close to a several different places to eat. I would definitely stay here again! April 16, 2013
Rated 5.0 out of 5.0 by 2nd Time 2nd time staying here and same results! Rooms clean, bed comfy and breakfast great! Staff very nice and helpful April 15, 2013
Rated 5.0 out of 5.0 by Great stay Stayed two nights during the week very laid back and quite. Pool bar was a plus. Staff was very helpful to me. I'm handicapped they were extremely good. I will be back soon . April 15, 2013
Rated 4.0 out of 5.0 by Good Customer Service We had to make this reservation on a short notice. They accommodated are needs. Room was clean and centrally located. April 14, 2013
Rated 5.0 out of 5.0 by 2nd stay comfortable,great service and great and friendly people you have working for you at this location. If ever in the area will of course stay her again. this was are 2nd stay. the only thing wrong was the pool has never been open when we have been there. thanks April 11, 2013
Rated 4.0 out of 5.0 by Staff friendly Picked this hotel as it was close to bush gardens they were not wrong. Staff very friendly. Rooms ok bed could have been better every turn made a noise.. Breakfast was a no couldn't even get in so had breakfast out only because we were in a every large group. April 9, 2013
Rated 4.0 out of 5.0 by Great. We loved the hotel and thought it was a nice place to stay. April 5, 2013
Rated 5.0 out of 5.0 by Would stay there again This was our 2nd time staying at this hotel. It's a great location. Less than a mile away from Busch Gardens with many restaurant choices nearby. Even though the hotel was fully booked, it was quiet and we got a great night's sleep. The beds were really comfortable. Breakfast was really nice too...something for everyone. Staff in the breakfast room handled the morning rush very well. When I arrived they were out of forks and bananas but quickly brought more out. My only suggestion would be to increase breakfast hours to accommodate late sleepers since the breakfast room was super busy. There was plenty of seating in the overflow room however the buffet was really congested. April 4, 2013
Rated 3.0 out of 5.0 by Members Not Welcome The room was great and the set up was very nice. Overall, the staff was cold and uninterested in the stay of their customers. Being a platinum member I am used to being well greeted and given a small drink or package at arrival. I have spent thousands of dollars on stays across the US for work and travel, but this hotel and the area around was very unaccommodating. If you are looking for a comfortable stay, then there are no worries, but if you are looking for a nice staff and a welcome environment, this is not the hotel to choose. April 3, 2013
Rated 4.0 out of 5.0 by We'll be back! We were so pleased with this facility. Our only hitch was that when reserving the queen suite, we expected a nice couch area as shown & described on the website. Especially since (a) we had our 11 yr old child with us and (b) we were meeting my niece and friend and had hoped to invite them back to the room for a visit after dinner. Instead, we had a huge Jacuzzi in the room. So that altered our plans. We overheard the gal at the front desk explaining to another couple that the hotel was completely booked, or we'd have asked for a different room. Overall, between cleanliness, friendliness, breakfast buffet, and location this hotel was a great value. We were able to walk to several restaurants. And you can't beat it's convenience to Busch Gardens. When we come back to Tampa later in the year, this will be where we stay. April 3, 2013
Rated 4.0 out of 5.0 by Room assignment I asked for connecting rooms and was lead to believe that I would have them. The rooms were not even next to each other. Rest assured that will not happen again. We left after one night we were scheduled for three nights. April 3, 2013
Rated 1.0 out of 5.0 by Not suited for the business traveler. The internet was horrendously slow, and that was if myself or my copilot could connect to it in the first place. He and I made calls to the internet provider's 800 number with no improvement in service, and the desk of course was no help since they are not network administrators. The exercise bike is not working, and neither is the business center. I was told that the business center has been out of order for two weeks. When I asked if the desk could print my documents, I was told that they could not because none of the computers back there had a USB port but that I could email it (I was not about to email sensitive company documents). Apparently, someone knocked over the computer in the business center and broke it, which I understand. But the fact that no one could go buy a $200 desktop computer in a two week-plus time frame is beyond me. I have informed my company that manages a group of approximately 60 pilots who are out on rotations for a week at a time twice a month to never stay at this hotel again, and have advised them to discontinue use of Holiday Inn Express hotels in general since myself and several pilots have never had a great experience with the hotels. They are inconsistent (anywhere from a brand new hotel to a former hourly-motel with new paint and light fixtures) and are not worth the money. Hilton hotels, on the other hand, are all the exact same with consistent quality and better internet. Fast, reliable internet service is a must for any business traveler since it is 2013 and most everything is done online. Your internet service falls short on speed and reliability, and the fact that your servers boot every client off every 4 or 5 hours or so is inconvenient and unnecessary. Also, there was only one server during breakfast, even on the weekends, at a hotel that is across the street from one of the largest theme parks in America, resulting in delays and crowding. There were signs hung in the lobby warning of long breakfast lines and overflow seating, yet one poor attendant had to manage breakfast. April 1, 2013
Rated 4.0 out of 5.0 by We'll be back! Perfect for our family adventures in Tampa. Everyone was friendly and the breakfast offerings were enough to get us through until lunch. Nothing fancy but a nice variety so that you could find something you liked to eat. The rooms were basic. The beds were very comfortable and overall clean. We will be back for sure! April 1, 2013
Rated 4.0 out of 5.0 by Clean & Helpful Staff Located across the street from Busch Gardens, our destination. Picked the hotel off the Internet so was not sure what to expect. My main concern is cleanliness. We were very happy with our stay. The rooms were clean & freshly painted. The staff was friendly & helpful. The kids enjoyed the free breakfast & swimming in the pool. The price was reasonable for the quality of the hotel. Would definately stay again. We did have one bed that wasn't the most comfortable. There was a "dip" in it, that I kind of rolled into at night. Still not did not change my opinion of our stay. Would still go back March 28, 2013
Rated 4.0 out of 5.0 by great service, air conditioner extremely noisey. Great service and staff was great. Room was excellent except for noisey air conditioner. Breakfast was adequate. Exercise room could use updated equipment. March 25, 2013
Rated 3.0 out of 5.0 by Noisy I would recommend they invest in some soundproofing in the rooms on the Olive Garden side of the hotel. We were there for 2 nights, and both nights around 3:30-4 in the morning, there were loud noises coming from that parking lot (sounded like trash pick up). The staff was nice, but the hotel was full and there was nothing they could do. Would not stay there again. March 19, 2013
Rated 4.0 out of 5.0 by Facility Very nice newer motel. Problems encountered; bathroom sink would not drain, bath towels like sand paper and microwave tray would not stay on rack and made loud clunking noise when item was placed on tray and microwave turned on. Refrigerator froze up and water leaked all over floor beneath fridge. March 16, 2013
Rated 4.0 out of 5.0 by comfortable bed Beds very comfortable; very satisfied with the room March 16, 2013
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