Rated 4.1 out of 5 by 142
Rated 4.0 out of 5.0 by sammeyr Weekend getaway.
This was a last minute weekend getaway. A little out of the way. I used points for this stay. When I went to check out I had no newspaper or express check out. Went down to desk to check out and to get a receipt was told since I used points that it was a $0 balance. But still I wanted one. Was told no again. Well I am sorry if I would like a receipt no matter what.
January 20, 2015
Rated 4.0 out of 5.0 by MFDJAD Great hotel
Newer hotel and great that its outside of Topeka. The front desk staff was not very friendly. Other then that is was a great stay.
January 7, 2015
Rated 1.0 out of 5.0 by JRC2016 Very poor accommodations
The hotel was noisy We had people above us who were, it sounded like, chasing elephants. We asked to be moved to the top floor. The desk clerk did not want to be inconvenienced. The noise continued throughout the night. The next morning, we complained again to the desk clerk and were told, there was a Doctor above you. Our money spends as well as a doctor's. There was no offer of a refund. The clerk finally indicated that points would be added to our IHG account. We have stayed at Holiday Inn Express locations as a first choice in the past. With this kind of experience, we will reconsider where we stay in the future.
January 6, 2015
Rated 1.0 out of 5.0 by BeenThereUnfortunely Not what you expect at Holiday Inn Express
My wife and I travel a lot for our business. I like to stay at HIE because of the standard they have established. Therefore, we were very disappointed on this stay. One of the queen beds had the mattress on unfinished 2X6 boards which the bed skirt did not cover. There was dust around the room and behind the furniture. We were late (8:30-9 am) to breakfast one morning, the biscuits were hard and rolls were hard around the sides. Our stay was for 3 nights and I had made reservations in advance for a certain price. However, when we checked out the charges were more than expected. I asked the man at the desk about the difference. He seemed unconcerned, replied that their prices changed daily and it was what it was.
The only good thing I have to say about this place is, "there's a very good Bar B Que place across the parking lot.
January 6, 2015
Rated 3.0 out of 5.0 by texasadams Staff needs to acknowldge benefits for Platinum
The only thing that quite upsetting was when the receptionist told me that I would not get extra 500 points for stay (using my Reward Night). As far as I know and experienced I always received 500 points as Platinum for checking in at any IHG Hotel regardless the stay is using points (Rewards Night) or pay (The receptionist usually offered me to choose a goody bag filled with snacks and water or extra 500 points).
I even had to call 1-888-211-9874 to cross check this information. The IHG rep told me I was right. I deserved to get extra 500 points regardless pay stay or Rewards Night stay. I am not sure whether I got my extra 500 points upon check out or not because usually I had to sign a form regarding extra 500 points for my stay.
Been Platinum member for a while and I suggest Front Desk agents should get proper training to understand completely the benefits for Platinum member.
The hotel itself is great.
January 6, 2015
Rated 5.0 out of 5.0 by Bob B1952 Very Clean and comfortable
We have stayed at this location for the past 4 years. We rent the meeting room and have our family Christmas gathering. The staff have always been friendly, courteous and helpful. I also like the cleanliness and comfort of the rooms and beds. My grandchildren also like swimming in the pool. I have a handicapped daughter and the handicapped room is well equipped, making it easier and more comfortable for her. I highly recommend this Holiday Inn Express to anyone staying in or near the Topeka area.
December 24, 2014
Rated 4.0 out of 5.0 by pinkwhimper Great value, though nothing outstanding
The comfort and service was great for the price, however, the hotel didn't offer anything in the way of great breakfast options or other amenities that would truly make it outstanding. Staff was friendly but didn't go over the top to please. Overall, a great choice if you're looking for value and not expecting anything exceptional.
December 20, 2014
Rated 5.0 out of 5.0 by j13m Great stay for a great price
Hotel was very modern and clean. Staff was courteous. Stayed for business and will plan to stay here again if in the area.
December 17, 2014