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Rated 4.5 out of 5 by 132 reviewers.
Rated 5.0 out of 5.0 by Best room of entire trip This was not your typical Holiday Inn room! It was a great room with lots of space and a great work and entertainment center. We were very impressed. The location is by the interstate (easy to find and get to), but no noise. Lots of restaurants nearby. For weary travelers, it was terrific! July 19, 2013
Rated 3.0 out of 5.0 by Overall a nice comfortable room. We thought we were making the reservation directly with the hotel until we had a change in plans and tried to cancel the reservation. The "CHOOSE A ROOM" advised us there would be a $25..00 cancellation charge. So we decided to let Holiday Inn Express make our plans and decided to stay rather than pay this ridiculous fee. The room charge was greater than what the hotel itself quoted us after we learned of this scenario. Would be nice if you reinstated the evening cookies. That was always a treat. Not sure we will ever use Holiday Inn Express after this episode. July 11, 2013
Rated 5.0 out of 5.0 by Stay here if you get a chance! Our final night out on a nine night trip was at the Topeka Holiday Inn Express. It was easily the best lodging experience of our trip. The rooms are spacious, clean, and comfortable. The breakfast area is less crowded than any other we visited. In addition, the breakfast staff did a great job keeping tables clean. All around positive experience! July 6, 2013
Rated 1.0 out of 5.0 by This hotel has problems, stay away Multiple problems on arrival. Wireless did not work. Staff could not find a cable for me. Staff reluctant to help. No followup. Young ladies on reception although very nice personally, not experienced to handle issues, and not good at handling issues. No request for feedback on this one, I guess I know why. July 4, 2013
Rated 3.0 out of 5.0 by Needs some maintenance The treadmills and elliptical need to be replaced. One treadmill slips while running and the other one doesn't measure the right speed. Also, the hot tub does not work. The button has been broken for about 2 years. It appears that a $10 replacement switch would take care of the issue, but it remains an issue. You spent so much money on upgrading rooms, why not spend a little bit of money taking care of the other pieces you offer? July 2, 2013
Rated 1.0 out of 5.0 by Nonsmoking - NOT I called the front desk after spending a couple hours in the room and told the person that the room smelled strongly of cigarette smoke. She gave me an ozone machine and said it would take care of it if I ran it for a bit. She called the room an hour later and asked if it worked. When I told her it didn't do anything to remove the smell, she asked me to bring it back to the front desk. She did not offer to move me to another room. I spent a sleepless night and left the next day with a raging headache. I felt like I had spent the night in a stale ashtray! When I mentioned it at the desk the next morning, I was told that they had changed all the furnishings when converting to nonsmoking a few weeks ago so somebody must have smoked in the room since then. She reduced my bill but that didn't get the night's sleep back for me or get rid of my headache. Someone would have had to spend prolonged days in there chain-smoking to make it smell so strongly of cigarette smoke. Even the pillows, mattress smelled. Ugh! June 15, 2013
Rated 5.0 out of 5.0 by Relaxing Stay Even though this was a rewards night stay we were treated like we booked the most expensive room. Since we were in for a long drive the next day, we were in the right place to get onto I-70 and get going early the next morning. June 12, 2013
Rated 5.0 out of 5.0 by WONDERFUL experience here! Wasn't sure what to expect at this hotel, as I hadn't stayed in this part of town before. But this place knocked my socks off! Incredibly clean property. Close to I-70 and many good dining places. The staff was friendly and helpful. But most importantly, the entire building is either brand new, or completely renovated. I can't tell which; it looks brand new!! The design of the rooms is wonderful too. New, stylish, trendy fixtures in all areas of the room and the bathroom. Not the 'old Holiday Inn' style. This place looks extremely modern. I will stay there again next time I'm in Topeka. Really, really impressed with this place. Oh, and unlike other hotels, this one had the thermostat set at a comfortable temp in the low 70's when we walked in. Not the warm, stale, stuffy air that you sometimes get hit in the face with when you enter a hotel room. Nice touch. June 7, 2013
Rated 4.0 out of 5.0 by Very clean My experience this time was much better. My room was clean, the bathroom was very clean. I liked the scent of the provided bath products also. Minor complaint, the eggs were not nearly as good this time. June 7, 2013
Rated 4.0 out of 5.0 by Excellent but no Recognition Everything about the hotel was excellent, but we received no recognition at check-in as being Priority Club members. Every other location has done this. June 7, 2013
Rated 5.0 out of 5.0 by A little tough to fine but worth it.... Though visible, it does take a little effort to find.... Have confidence in your GPS. Amanda, at the front desk, was cordial, welcoming, and confident. Nicely Done Holiday Inn. June 2, 2013
Rated 5.0 out of 5.0 by Clean room, Friendly front desk Upon arrival, we asked for a quiet room and were upgraded to a suite by a very friendly front desk staff. Room was clean, as was the bathroom. The bed was very comfortable and property feels new. A very refreshing stay between two 600 mile drive days. May 12, 2013
Rated 5.0 out of 5.0 by Perfect Stay Second time here in 6 months. Will stay again. Love the ceiling fans in the 3rd floor rooms. Hope to stay here again in a year. April 26, 2013
Rated 5.0 out of 5.0 by Nice quiet stay here Suprisingly quiet stay for right next to Interstate. Would definately stay here again. Staff friendly. April 12, 2013
Rated 5.0 out of 5.0 by Friendly staff, clean newly-remodeled hotel - recommended We were traveling through this area on a combined business/pleasure trip. Being a Priority Club member I was looking specifically for a Holiday Inn Express in the area. There were a couple to choose from and I selected this one based on it's proximity to my route. We arrived in the evening and were greeted warmly by Jeff who was expecting us. He had our rooms set aside ready to go and we were checked in within just a couple of minutes. After unloading our luggage we were thinking about dinner. I went downstairs to the lobby was able to talk to Jeff some more. He asked a few questions about our tastes and preferences. I was hoping to find a nice LOCAL place to eat (not a chain, not fast food) and he came up with a couple of suggestions. We tried one and were really happy. The property was recently remodeled and it was very clean and modern. The kids got to swim in the pool - also clean and kept up. The breakfast the next morning was exactly what we've come to expect from the HIE hotels - it's not exactly fine cuisine but for the price (built in to your room rate) you can't beat it for variety or convenience - especially when traveling with kids! We got a chance to visit with a few other staff members (housekeeping, breakfast area) and they were all very nice, friendly and professional folks. There was a shift change at the front desk when we left but that was also easy. If I'm in the area again I will definitely make it a point to stay at this HIE. April 7, 2013
Rated 5.0 out of 5.0 Great service, awesome room We had stayed in a different holiday inn express on our way west and had planned to return to the same one on our way home, but had such an awful experience that we decided to find a different one (this one). We are so thankful we did!! The hotel smells new, the staff was super friendly and helpful. It's right off the highway. The room was very, very nice. And there was a good breakfast. April 1, 2013
Rated 5.0 out of 5.0 by Awesome place Very very good. Staff was excellent great place. Location is great. March 31, 2013
Rated 5.0 out of 5.0 by over all experience simply said a great place to stay grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrt March 30, 2013
Rated 5.0 out of 5.0 by Great place to stay The staff is really friendly and accommodating. There are a lot of restaurants and entertainment options nearby. March 24, 2013
Rated 4.0 out of 5.0 by Good Choice I have stayed here many times. they are in the middle of upgrading the property and that is good as it needed it. My only concern is the work out room. The treadmills are old and the belts slip so you cannot run on them. March 11, 2013
Rated 5.0 out of 5.0 by Great workers desk and throughout hotel. Checked in at front desk. Person (may have been manager) took our information. Did not mention that we were platinum members. Did not seem to recognize that we asked for a quiet room on an upper floor. Assigned us a room next to elevator on second floor. Not happy with the situation, but had to run to an appointment. Came back and was greeted at the front desk by "Jessie". She saved the day: thanked us for our loyalty; looked up our reservation and apologized for room location; assigned us another room very much to our liking. She is a credit to Holiday Inn and the Priority Club as a whole. Night manager was also extremely helpful in every way. March 10, 2013
Rated 5.0 out of 5.0 by I'll be back If I ever travel through Topeka this is where I plan to stay. Staff was very courteous and helpful. We were traveling through and we appreciated the location as well. Lots of restaurants near by yet the hotel was 'off' the busyness so liked the quiet. Nice rooms, probably nicer soon since they are remodeling. Thanks HIE staff in Topeka. February 26, 2013
Rated 5.0 out of 5.0 by Great service and like the new updated rooms My family and I enjoyed the stay at HI express in Topeka. The Breakfast selection have improved. Would like to have seen a microwave there.But the front desk was very kind to reheat the cold Oatmeal for my kids. The towels are much better and preferred over similar hotels at another major chain. February 3, 2013
Rated 5.0 out of 5.0 by Absolutely would stay here again! Glad I picked this hotel vs. other locations! I was in town for a family emergency and had to pick a hotel on-line, not knowing anything about the area. The staff at the front desk were very friendly and helpful giving me directions to find my way around town. The location is off a main street where you will find all the restaurants and stores you would need. I would recommend this hotel! January 15, 2013
Rated 4.0 out of 5.0 by Great Place To Stay Even with remodeling underway it was hard to tell. The Staff was excellent offering a beverage upon our arivial and asking if there was anything they could do to make our stay relaxing. Morning food and coffee was presented very well and was a perfect start of the day. This location is perfect, close to freeway and almost anything else (food, entertainmant and shopping). January 11, 2013
Rated 3.0 out of 5.0 by Hotel Remodel & Furniture Choices We usually like to stay at Holiday Inn Express hotels but this one was unusual. They were in the middle of a remodel and we are still not sure whether we were in a remodeled room, a partially remodeled room or one that still hadn't been worked on. The desk unit along the one wall covered the whole wall and was bar heighth rather than counter height. To compensate for this high counter, they pushed a rolling table under one end of the counter to be rolled out (to the bed to be useable and then blocked the walkway) and used for the computer. This was very inconvenient and really didn't make any sense at all. The flat screen TV was quite nice but my husband had to call the desk to ask how to turn the thing on. And where was the easy chair that we are accustomed to? Usually our stays at Holiday Inn Express hotels are uneventful but this hotel has left us wondering what they were thinking when they installed this furniture. There was also never any mention when we checked in that the pool was under renovation; might have been nice to share that little tidbit as we like to soak in the hot tub at night and just assumed that the pool was operational. Also the breakfast was good but the biscuits could have been used as hockey pucks. Guess they had been sitting out there for quite a while since the hotel was not very busy. January 4, 2013
Rated 5.0 out of 5.0 by Highly recommended Wow, this is a nice place to stay - the remodeling is superb. Thanks for a great stay!!!! December 14, 2012
Rated 5.0 out of 5.0 by Comfortable bed and great service. This is by far the best motel we have ever stayed in. The rooms have been updated to meet the needs of today. The beds are the best hotel beds we have ever had and we have stayed in some 5 star hotels. The staff is great and friendly from the desk to the room staff. Lamps on the headboard direct light to the book you are reading while your bed partner can sleep in darkness or watch TV. Excellent breakfast with coffee and tea 24 hours. Of course computer friendly with WiFi and a great office chair and desk to work from. December 6, 2012
Rated 4.0 out of 5.0 by Remodel of older building done really well This is an older property that is nearing the end of a very nice renovation. You could tell all of the beds, furniture, fixtures, etc were very new. Big Plus for all of that. And it is very convenient being literally 1 stoplight off the highway. Big Plus there too. This was also the first time at a HIE where I was given a beverage at checkin for being a Priority Club member. All of my paperwork was also ready to go when I arrived. The only CON would be the road noise from the trucks on the highway kept waking up all night. If they replaced the windows that problem would likely go away. till then, i think i'd ask for a room on the opposite side of the building (front side, away from the highway). November 30, 2012
Rated 5.0 out of 5.0 by Great bed and professional staff I was in town for business. Despite ongoing construction, the room was quiet and dust free. When I checked out my last day I forgot my laptop and left it in the room. I packed up and left for home 200 miles away. I didn't discover my loss until 12 hours later. Housekeeping had delivered it to the front desk in its travel case untouched. What a relief! With professional staff like this, I will be back. November 27, 2012
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