Rated 3.9 out of 5 by 271
Rated 5.0 out of 5.0 by Topher1970 Great front desk service
I would like to take this opportunity to mention Neil at the Front Desk was a GREAT HELP in our check in process...made us feel VERY WELCOME and he is EXTREMELY courteous and helpful...we have stayed here in the past...and will continue to make this property our FIRST choice when traveling to Toronto.
July 28, 2014
Rated 1.0 out of 5.0 by johnand wen Filthy Carpet and bathroom
Filthiest carpet of any hotel we've ever stayed in. The bathroom appeared to not have had a good cleaning in some time. We literally had to wash our feet prior to getting in the beds because the bottom of our feet were black.
July 27, 2014
Rated 5.0 out of 5.0 by rkoby good again
Excellent value for the location. Have stayed a couple of times and will stay again. great helpful friendly staff, everyone. Clean functional room. well above average breakfast for a north American hotel freebee. Would like to be able to open a window, the rooms can be a bit stuffy in the summer. Also if I could make a recommendation to have a dedicated elevator for the cleaning staff at breakfast. Would recommend the hotel.
July 26, 2014
Rated 5.0 out of 5.0 by john669 Comfortable stay and very clean rooms.
This is our second time at this Hotel. The rooms are very clean. The staff is very friendly. We were very well taking care off.
July 25, 2014
Rated 3.0 out of 5.0 by JCinti Staff must get bonuses on excursion referrals
Overall, it wasn't bad for the price. Unfortunately, we started our trip with two much nicer, though more costly, hotels. So this was a bit of a disappointment. Upon entering the building we immediately noted a difference in both staff & patrons; the latter of which were young and boisterous.
My real complaint, however, is that the staff at the front desk were a little pushy when it came to referring excursions & travel from the hotel to the airport.
A nice, young female staff member suggested a "hop on/hop off" bus ticket, and I asked a different desk rep about it the next day. He was adamant about calling the company to see if they could pick me up from the hotel before he would even tell me the price. He was actually going to make the reservation without my approval. When I firmly told him I was just inquiring and wanted to know the cost, he got an annoyed look on his face and told the person on the other end of the line that he would call him back. He then proceeded to tell me the cost, which was for a 3-day pass, and didn't seem to care that I had less than two days left for my stay, which would have made it wasteful.
Also, during and in advance of the trip, questions were asked about how we could travel from the hotel to the airport. "Limousine taxi" was the only suggestion made (booking through the hotel, of course), at the cost of about $69. What I figured out later, on my own, is that the nearby subway station runs to the end of the line (NW?) , at which point an express bus goes to the airport. The cost? $3 per person, sub and bus together.
With that said, the continental breakfast was pretty good, and the location was fine for our needs (leisure).
July 24, 2014
Rated 5.0 out of 5.0 by Johnoo8 Friendly Staff
My stay was great, Good location and very friendly front desk staff and great breakfast.
July 20, 2014
Rated 5.0 out of 5.0 great service
I found my stay to be far better than I expected. My room was well kept. The staff were very friendly, polite and helpful. Breakfast was always great with a variety of choices. I would recommend this hotel to anyone of my friends who were visiting Toronto. The staff on desk called for a taxi when I left the hotel for the day.
I truly enjoyed my stay at this hotel
July 19, 2014
Rated 2.0 out of 5.0 by Stinker Poor Standard
This hotel is below the usual Express std, it has the feel of a very tired old Holiday Inn that has not moved wioth the competition.
No safe in the room, only one bed side lamp and table. The breakfast room is woefully inadequate for the amount of rooms , very congested small dining area .
With 3 lifts serving 16 floors it is inexcusable that 2 of them should be used as service lifts at breakfast time, causing severe delays for customers either descending for breakfast or trying to exit hotel
July 13, 2014