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Rated 3.8 out of 5 by 262 reviewers.
Rated 5.0 out of 5.0 by Great downtown stopover This hotel is very conveniently located downtown yet you don't have to hit all the downtown traffic. Staff are excellent and friendly, Made sure we had everything we needed. Would stay here again and also recommend this hotel for anyone looking for a great downtown hotel! January 24, 2014
Rated 4.0 out of 5.0 by clean room and friendly staff unfortunately when travelling to toronto, it's for hospital treatments, but we have always been coming to this holiday inn as it is clean, comfortable and close to the hospital, with a great rate. January 19, 2014
Rated 1.0 out of 5.0 by Over inquisitive staff Twice when my wife has checked into this property ahead of me, she has been quized at length as to when I would arrive - telling her they "have to ask" these questions. Well we don't have to stay there and this week booked at an alternate property. We will not return there. January 14, 2014
Rated 5.0 out of 5.0 by Excellent location This hotel was excellent and very convient to many downtown destinations. The only issue would be if it could have a pool and hot tub. January 6, 2014
Rated 4.0 out of 5.0 by Great location Spent 3 nights at the hotel.........super great breakfast, great location, great staff. Had a great corner window view over St. James Park, the river and city. January 1, 2014
Rated 5.0 out of 5.0 by awesome room.. Had room 1105..was great..Front desk people were so caring..You are near everything..beds are comfy..coffee in room.Just a great deal you cant go wrong..Thanks. December 28, 2013
Rated 3.0 out of 5.0 by it is all about location and views. The urban view of the St. James Gardens and Lake Ontario is spectacular day and night. Enjoy the corner windows. Great pedestrian friendly neighbourhood. we are on a low salt, low fat diet. the peeled boiled eggs were a great feature at breakfast. brighter lighting on both sides of the bed would be nice. December 26, 2013
Rated 4.0 out of 5.0 by Good location Conveniently located for us. Great room on 15th floor with fab views. Clean comfortable room - good breakfast December 23, 2013
Rated 1.0 out of 5.0 by Disappointed We stayed on the 16th floor which when we exited the elevator, looked and felt like we were in a TCHC building. The ceiling was clearly leaking and the damage was across the ceiling and down the wall. The carpet was so worn that it was a totally different colour in the centre compared to the area by the wall. Overall it felt very dirty and sketchy. If we had the option we would have left and found somewhere else to stay. As we didn't have that option we continued on to our room which on the surface looked clean but the bathroom door had filthy hand prints all over it - it clearly hadn't been wiped clean for a very long time. My wife is a residential building manager and was horrified at the condition. The next morning two of the three elevators were not working and staff initially blamed the delay on the number of people going to breakfast but meanwhile the elevator technician came in with his tool bag to fix what wasn't supposed to be broken. Overall, this was an unpleasant experience, much to our disappointment. December 22, 2013
Rated 2.0 out of 5.0 by Bad experience We had a confirmation that we would be getting a queen bed and when we checked in we only had a double. The elevators were not working in the morning and we had to walk up 10 flights of stairs to our room. Next time we will pay more and get a better hotel in Toronto. We enjoy our stays at most Holiday Inn Express. Very disappointed in this stay. December 18, 2013
Rated 3.0 out of 5.0 by clean room and great location The quality of room is what I have come to expect from the Holiday Inn although I was shocked not to hava a fridge in the room. The location of the hotel is within walking distance of many Toronto landmarks like The Eaton's Center, Roger's Center, and the CN Tower. The staff are easy going and are helpful. Unfortunately this property does not have excercise facilities, but there is a gym near by that you can purchase a daily membership. Underground parking is limited so either arrive early or ask about the outside parking which is only a five minute walk from the hotel and is less expensive. Overall a pleasant stay, December 18, 2013
Rated 5.0 out of 5.0 by Great Service, Great Location, Great Value I routinely stay at this hotel and I am never disappointed. I great consistent great service every time. I don't think you can beat this hotel for value for $. The rate is reasonable and it includes a terrific breakfast. I feel like this hotel is my home away from home. I am frequently greeted by name and it never feels like I am staying in a hotel. More like the home of a friend. Colleen December 10, 2013
Rated 4.0 out of 5.0 by nice room The room itself was very nice, bed was very comfortable, very clean, price was a little much, when I got to my room once inside I noticed my door hadn't shut properly and into my stay I noticed guests around me having to slam their doors shut, as did I once I noticed, I wasn't just me or my floor when I went up for ice a door on the 4th floor wasn't shut. The desk staff was very nice. I recommend staying out of the stairwells, for as nice as the hotel is they are very nasty and ghetto December 8, 2013
Rated 4.0 out of 5.0 by Front Desk Staff Just a quick note to say how impressed we were with your front staff. We arrived early yet we could check in. Every question we asked was answered politely and with knowledge. Our luggage was stored safely on our check out day. A taxi was waiting for us when we arrived from shopping just before leaving to the airport. We have been in many hotels over the years and my wife uses them consistently for work, this will be our stop when we are in downtown Toronto!!! December 5, 2013
Rated 2.0 out of 5.0 by ok not great the hallway and the room stunk there was no remote for the TV there was no mini fridge the room was freezing cold when we got in there so we turned on the heat and it was blowing only cold air the heat was not working I called to front desk and they only told me to jiggle it a little and it should work it didn't work it was blowing cold air still so I had to go and buy slippers and thick sweater and a small heater, also the printer had no ink and they had no idea when they were going to be receiving a new cartridge,it also said they wasn't on iPod dock in the room which there wasn't I came to stay for my 19th birthday so all I brought with my ipod thinking there was an iPod dock what it says there was and there wasn't so it had to go buy one kind of frustrating I didn't really have a great day the only thing that I really enjoyed what is the free breakfast and even the hot breakfast was kind of cold. I would not recommend or stay here again December 3, 2013
Rated 4.0 out of 5.0 by Great place to stay My family stayed twelve days, myself a couple of nights before I left for planned surgery and hospitalization at the Toronto General. My family enjoyed their stay, the staff were friendly, helpful and compassionate. The hotel is in close proximity of the hospital and well located to the main downtown activity. It was easy for them to go back and forth. The free breakfast was good, the variety of the food was plentiful, a good way to start the day. December 3, 2013
Rated 3.0 out of 5.0 by Vacation in Toronto Overall the hotel was ok. The temperature control in the room was very hot or somewhat cold. Not a good happy medium. Decor and paint is a little dated and you can hear people in the hallways. Staff was very friendly and helpful. It is a good place to stay if you are not spending much time in the hotel. December 1, 2013
Rated 5.0 out of 5.0 by Excellent value Although the hotel is getting older, it is in beautiful condition. Parking is very easy and priced right for downtown Toronto. Staff were very helpful. I will stay here whenever I come to Toronto. Great place and views from upper floors (I was on 12th) were amazing. November 30, 2013
Rated 5.0 out of 5.0 by good choice in Toronto Good location, nice staff, wonderful breakfast; small window though. November 29, 2013
Rated 4.0 out of 5.0 by Don't bother with the pre-pay option I have stayed at this hotel before for a conference and I really found it to be a nice hotel. When I checked in they remembered that I had been there before and I really appreciated that. I had prepaid for the room so that I could save some money. I got an alert later that night saying that $95 was charged on my credit card (it was an international charge), when I questioned it, It was because it was a pre-paid room to cover incidentals and would be reimbursed. If I had known that I would not have done this option…….because then I had to watch my account and make sure that the money was credited back to my account 3 DAYS after I checked out. That was a pain in the butt!. The hotel is conveniently located and is a lovely hotel. The breakfast was a nice range of foods, but not terribly delicious. Still I would highly recommend this hotel. November 29, 2013
Rated 5.0 out of 5.0 by Great stay. Highly recommend. Often stay at Holiday Inn Express hotels when traveling. They are always clean, staff is great, hotel is always located close to shopping or restaurants. I've never been disappointed. Front desk staff were terrific to deal with. Helped with directions, cabs, etc. November 28, 2013
Rated 4.0 out of 5.0 by Excellent Everything was just right just need one more gadget in the Washroom that is a water spray facility with the WC, most of the Asian and MENA guest need it they are not comfortable without this facility. November 27, 2013
Rated 4.0 out of 5.0 by It was good to sleep in Needed maintenance. My wife and I each got locked in the bathroom on separate occasions because the door knob was loose, the room was pretty small, but we were just there to sleep, and that was comfortable. November 25, 2013
Rated 4.0 out of 5.0 by Lovely Time Quiet stay, great breakfast, excellent mattresses, staff are top notch. November 23, 2013
Rated 4.0 out of 5.0 1st experience horrible mattress with dip, 2nd experience mattress like pool table. the rooms and hallways definitely need upgrading. I did feel that they were clean, however terribly worn out and broken. my chair was broken, so I called & they replaced it very promptly, but with a ripped old chair. yuk. the rugs were ripped and worn and the towels were frayed. the convenience and price, and the wonderful accommodating staff, made up for the negative aspect of our stay. The breakfast staff especially made my stay more enjoyable. November 23, 2013
Rated 4.0 out of 5.0 by Great Value for Money This hotel is in a great location for visiting downtown Toronto - close to most major venues. Great value for money! For an older hotel, it is extremely well-maintained and clean. Only negative comment is on our welcome by the front desk. The person checking us in checked me as a Club member, whereas I actually am Elite Gold. This is the first time at any Holiday Inn I have not been welcomed as a Gold member - staff at this one should be better trained on this. Other than this, a very enjoyable stay. Highly recommend this hotel for anyone visiting downtown Toronto. November 21, 2013
Rated 5.0 out of 5.0 by Everything Worked! Happily, everything in our hotel room worked! The shower was good. Towels were nice. There was hot water. There were lots of breakfast options. Overall, breakfast was great! Location worked out nicely for our daily excursions. We were able to walk to the CN Tower, ROM, and distillery district. Local restaurants catered to our needs. Overall, a great stay! November 19, 2013
Rated 4.0 out of 5.0 by Awesome location and great view The location of this hotel is awesome - perfect for walking to the Eaton Centre and down to the theatre/restaurant district on Front St. Our view from the 14th. floor was amazing (day and night) and the value is incredible. We'll be back! November 18, 2013
Rated 4.0 out of 5.0 by Great Time Great location, great room. Tho I wish it had a gym. November 14, 2013
Rated 5.0 out of 5.0 by Customer Service is Excellent My stay at the Holiday Inn was exceptional mostly because of how considerate and well mannered their staff acted. They listened to the specific needs that I had and made every attempt to help me with my problems. Often they took ownership over any issues that had risen and responsibly handled things. Their communication was exceptional and I will always stay with them in the future. November 13, 2013
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