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Rated 3.9 out of 5 by 341 reviewers.
Rated 4.0 out of 5.0 by Comfortable, But Dated Room was clean. Hotel was quiet. Located near many restaurants, bars and not too far from The Rex jazz club. (Just a bit of a walk.) Carpeting, especially on the top floor, was dated, old and dirty-looking. Needs a bit of a remake. Internet access was good. Cable TV was limited. Getting a little tired of the same breakfast choices. But what to add? Overall, I got a nice night's sleep in a cozy, clean room. That's all I was looking for. April 7, 2014
Rated 5.0 out of 5.0 by Front Desk Staff Front Desk staff Ravish was helpful, courteous and very professional. April 3, 2014
Rated 1.0 out of 5.0 by Will never be returning again This hotel experience couldn't have been worse. We arrived and didn't know where to park, so we walked in asking where to go because we were parked in a no parking zone on the street and the desk people said we were fine there until we got our room keys and access to the parking garage. There was a $100 security fee that we were not aware of and didn't have the money on us so we had to FaceTime home to have someone transfer funds for us, being were from America and could not call in Canada. They would not let us use their phone at the desk. Once we finally sorted that all out we went out to move our car to the garage and we had a parking ticket... so much for we were fine where we were. Then we got up to our room and it was behind the elevator. It smelled old and musty, and we ended up being late to our concert. Not to mention that when we booked we were informed that it was a 12 minute walk to the ACC to find out it was about a 40 minute walk, so we ended up taking a taxi which we didn't plan on. Then after the concert, we went up to go to bed, opened up our pull out couch and we didn't have pillows or blankets for it. We called down to the front desk and they said they didn't have any for us either. Horrible experience. We will never be returning! April 3, 2014
Rated 1.0 out of 5.0 by Old rooms poor breakfast No microwaves in the room or fridges rooms were clean the breakfast was horrible all microwaved eggs and bacon was just gross most of the staff were friendly except one east Indian Feller who was not nice at all they also said I would have a room when I got there at 630 am which then there was no room till 3 that day after being up for 24 hours I had to wander around the city till the called and told me my room was ready overall it was a terrible hotel I will never stay here again also there are no ice machines on every floor and this was 150 a night which is steep for what you get !!! April 2, 2014
Rated 4.0 out of 5.0 by Good place for a short night stay in downtown This place is good value for money for a short stay in downtown with convenient access to many places and offices. The staff is friendly and willing to help. At times it may be quite busy (breakfast specially). March 31, 2014
Rated 1.0 out of 5.0 by Run Down I found the front desk staff to be helpful, they even offered me a larger room on the 6th floor. When I got to the room I found it musty the furniture seemed old & over used there was a cut on the desk chair &the cupboard doors were shabby. there was dust accumulated around all of the base boards. I asked to look at a room on the 3rd floor I found that this room was in the same condition however smaller.The breakfast seemed very standard with a lack of fruits. I would not stay hear again. March 23, 2014
Rated 3.0 out of 5.0 by Not worth the price I was very disappointed to see the outdated and old looking building and lobby. It was no were close to the standard of what a 3 star hotel should be. The rooms were fairly small, had old run down furniture and were not very clean. The parking was over priced but the breakfast was decent. Over all, the experience was disappointing! March 21, 2014
Rated 4.0 out of 5.0 by Convenient The convenience and value of this accommodation suited us very well. The property itself is clean however very worn through age and use. May be in need of an update or two but I would not discard this hotel as an affordable option if you'll primarily be out and about anyway. (I wouldn't want to hang out at the hotel.) It does not offer in room comforts of a fridge or microwave but breakfast was plentiful and decent enough to start your day right. My seven year old and I walked to the Roger's centre, Eaton Centre and other sights within downtown and easily utilised the TTC when pooped from the day. Indoor parking was affordable at $20/day with in and out privileges. Hope this helps ;) March 18, 2014
Rated 4.0 out of 5.0 by In a pinch, it was good! My family and I were supposed to stay with a friend to see the local sites over March Break, but their entire family came down with a flu. Rather than braving vomit, I decided to book this hotel on the recommendation of a friend who stayed earlier in the week. Rates were reasonable, children enjoyed the breakfast choices offered. Staff was very friendly. The parking garage was a bit confusing (I couldn't figure out how to get out but some person was driving in since the parking attendant was not on duty as we were leaving), but reasonably priced for a 24 hour stay in downtown Toronto. March 16, 2014
Rated 3.0 out of 5.0 by Could be great if ... i will start with the good. great location, tons of restaurants and other entertainment really close by. nice views of the city from high floors. very nice staff. underground garage is great. the reasons why i didnt rate this hotel so well are : the free wifi is terrible! yes one can choose to purchase higher rate wifi service but all the other holiday inns i have been to offer decent wifi for free. this was simple useless. EVERY holiday inn ive been to has a 24 hr coffee bar. this one does not. why ?? apparently this hotel is being renovated which is good, because it needs it. the non-automatic doors at the lobby make moving in and out with luggage a pain .. so with just a few minor changes this hotel could be a great experience. March 7, 2014
Rated 4.0 out of 5.0 by Go Canada Go Had a quick visit to Toronto to vsit with relatives and take in Olympic festivities on the big screens. The location was fantastic. Close to restaurants, markets and the inner core of Toronto. Staff were fabulous and made the stay feel like home. Great value and great location. February 28, 2014
Rated 3.0 out of 5.0 by Convenient A very convenient hotel location for our visit to St.Michael's Hospital.Only a 5 minute walk. Underground secure parking at reasonable $20 price. Carpets in need of replacement in some areas which we saw being done. Heating system rather noisy so we shut it down overnight. Chilly by morning! Staff were friendly and accomodating.Breakfast was adequate but could be enhanced/expanded. February 23, 2014
Rated 2.0 out of 5.0 by Average for a hotel That said - average is not what I feel that I typically get with ihg, regardless of whether or not it's an Express. The rooms can stand to be refreshed, by the end of my 2 night stay I was tired of the mouldy smell / old carpets. Clean enough, spacious enough just a little run down. Breakfast / Dining - the only on site dining is breakfast, and it was edible though more of a limited selection than I've had at other Holiday Inn Express. Weather was bad so it was not easy to just pick up and leave the hotel, though I believe that there are several dining options within walking distance. Staff/ Service: I've been greeted more warmly at other ihg properties, in fact I always feel at home when I walk in to a hotel This year I selected ihg to be my preferred group. Had this location been my first stay with group, I would have selected another. Not saying that I was mistreated - I've simply become accustomed to proper hospitality and didn't feel so special at this hotel. February 17, 2014
Rated 4.0 out of 5.0 by Good value, convenient location. Located close to everything, very good value. It would be nice if the hotel had a small fitness centre as is found in most Holiday Inn Expresses but otherwise this hotel is great. February 15, 2014
Rated 3.0 out of 5.0 by It served its purpose The beds were comfortable and the room served the purpose that we needed it for but the room just felt dark and dingy. There were a few "cosmetic" things that could have been fixed like the crack in the ceiling or the lamp falling apart in the bathroom. The room was far more smaller then other hotel standard rooms. Would I stay there again if needed? More than likely. February 14, 2014
Rated 5.0 out of 5.0 by Awesome hotel I'm lucky that i have chosed this hotel while i'm in Toronto. The front desk are very helpful and accommodating as well as the lady in the breakfast always check our needs. This hotel is such a wonderful since it very near to downtown shopping area particularly the well known Toronto Eaton Center. I'll difinitely come back again in this hotel. It made me comfortable as my home while away from home. February 13, 2014
Rated 5.0 out of 5.0 by Great place, great location. We stayed on Feb. 8th for one night and we have no complaints, what-so-ever. Although not the fanciest of hotels, the place was clean, staff friendly and the price very reasonable for a downtown Toronto location. The breakfast is included in the cost of the room and has many choices. If you leave hungry, you're probably too picky. We would definitely stay there again without hesitation. February 13, 2014
Rated 1.0 out of 5.0 by Poor staff and service My stay here was absolutely horrific. I was appalled by the service provided by the hotel. The phone in the room was not working so we had to keep going down to the reception if we needed anything. Also we received poor treatment from the staff. A staff (Sutah) threatened to kick us out of the hotel at 3 am in the morning as well as calling the police. I admit we might have made some noise but a simple "please could you lower the noise as you are disturbing other guests" would have sufficed. This is NOT the type of service a PAYING GUEST should receive. February 3, 2014
Rated 3.0 out of 5.0 by Everything is good except stopping water bottle. Pls start complimentary water bottle again. Else everything is good!!! January 25, 2014
Rated 5.0 out of 5.0 by Great downtown stopover This hotel is very conveniently located downtown yet you don't have to hit all the downtown traffic. Staff are excellent and friendly, Made sure we had everything we needed. Would stay here again and also recommend this hotel for anyone looking for a great downtown hotel! January 24, 2014
Rated 4.0 out of 5.0 by clean room and friendly staff unfortunately when travelling to toronto, it's for hospital treatments, but we have always been coming to this holiday inn as it is clean, comfortable and close to the hospital, with a great rate. January 19, 2014
Rated 1.0 out of 5.0 by Over inquisitive staff Twice when my wife has checked into this property ahead of me, she has been quized at length as to when I would arrive - telling her they "have to ask" these questions. Well we don't have to stay there and this week booked at an alternate property. We will not return there. January 14, 2014
Rated 5.0 out of 5.0 by Excellent location This hotel was excellent and very convient to many downtown destinations. The only issue would be if it could have a pool and hot tub. January 6, 2014
Rated 4.0 out of 5.0 by Great location Spent 3 nights at the hotel.........super great breakfast, great location, great staff. Had a great corner window view over St. James Park, the river and city. January 1, 2014
Rated 5.0 out of 5.0 by awesome room.. Had room 1105..was great..Front desk people were so caring..You are near everything..beds are comfy..coffee in room.Just a great deal you cant go wrong..Thanks. December 28, 2013
Rated 3.0 out of 5.0 by it is all about location and views. The urban view of the St. James Gardens and Lake Ontario is spectacular day and night. Enjoy the corner windows. Great pedestrian friendly neighbourhood. we are on a low salt, low fat diet. the peeled boiled eggs were a great feature at breakfast. brighter lighting on both sides of the bed would be nice. December 26, 2013
Rated 4.0 out of 5.0 by Good location Conveniently located for us. Great room on 15th floor with fab views. Clean comfortable room - good breakfast December 23, 2013
Rated 1.0 out of 5.0 by Disappointed We stayed on the 16th floor which when we exited the elevator, looked and felt like we were in a TCHC building. The ceiling was clearly leaking and the damage was across the ceiling and down the wall. The carpet was so worn that it was a totally different colour in the centre compared to the area by the wall. Overall it felt very dirty and sketchy. If we had the option we would have left and found somewhere else to stay. As we didn't have that option we continued on to our room which on the surface looked clean but the bathroom door had filthy hand prints all over it - it clearly hadn't been wiped clean for a very long time. My wife is a residential building manager and was horrified at the condition. The next morning two of the three elevators were not working and staff initially blamed the delay on the number of people going to breakfast but meanwhile the elevator technician came in with his tool bag to fix what wasn't supposed to be broken. Overall, this was an unpleasant experience, much to our disappointment. December 22, 2013
Rated 2.0 out of 5.0 by Bad experience We had a confirmation that we would be getting a queen bed and when we checked in we only had a double. The elevators were not working in the morning and we had to walk up 10 flights of stairs to our room. Next time we will pay more and get a better hotel in Toronto. We enjoy our stays at most Holiday Inn Express. Very disappointed in this stay. December 18, 2013
Rated 3.0 out of 5.0 by clean room and great location The quality of room is what I have come to expect from the Holiday Inn although I was shocked not to hava a fridge in the room. The location of the hotel is within walking distance of many Toronto landmarks like The Eaton's Center, Roger's Center, and the CN Tower. The staff are easy going and are helpful. Unfortunately this property does not have excercise facilities, but there is a gym near by that you can purchase a daily membership. Underground parking is limited so either arrive early or ask about the outside parking which is only a five minute walk from the hotel and is less expensive. Overall a pleasant stay, December 18, 2013
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