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Rated 3.9 out of 5 by 377 reviewers.
Rated 1.0 out of 5.0 by Disappointed Never ever stay at this hotel. Rude front desk staff and not willing to serve the guests. Dirty bathroom, noisy AC. June 24, 2014
Rated 4.0 out of 5.0 by Good value for the money Convenient to downtown. Other than being a little tired and due for new carpets and a few upgrades, it was a good experience. Clean and comfortable. June 23, 2014
Rated 5.0 out of 5.0 by Comfortable bed and very good breakfast Food was very good and pillows and beds were very comfortable June 23, 2014
Rated 1.0 out of 5.0 by Staff and Service Staff was not cautious and took 1 hour to check in as they were not honoring the rate confirmed during booking even showed them email confirmation with rate until threaten to report to Holiday Inn corporate office. Staff was rude and wifi didn't work and even after complaining to front desk they refused to take any action and complain back that you are only customer reporting wifi issue. June 22, 2014
Rated 1.0 out of 5.0 by Horrible Customer Service I stayed 2 nights in Toronto downtown hotel, thought Holiday Inn has a great name in Customer Service, but their is against it, very rude when I asked that there is no water to drink in the room, front desk said we don't provide water to our guest and asked me to go to some floor up for a wending machine and pay 2 dollars and get it. I surprised the way he was talking to me. When ever I come back to my room, access card did not work, I had to go back to front desk to get it activated, again the guy at front desk blamed me for this that I had my cell phone with me so that it did not work. I would never ever stay in Holiday Inn Toronto June 20, 2014
Rated 4.0 out of 5.0 by Excellent Service Our first holiday weekend at a hotel and I must say that I am extremely impressed with the hotel staff. They have been very helpful and accommodating. They were very quick to attend to any problems that arose with great joy to be of service. I'd fix the windows though, they were difficult to open and close. I'd also make sure areas are cleaned more efficiently in the bathroom. Other than that I would say you'll be quite comfortable and have very good breakfast there! June 19, 2014
Rated 3.0 out of 5.0 by Nice hotel but due to a water pipe break no water There was a water pipe break in front of the hotel and due to that there was no water in the hotel. It wasn't the hotel's fault and I tried to remember that but how the hotel staff handled it was very poor. Nobody could give information and it was us who went to the construction workers and asked for an update. In addition to that the hotel staff provided just one small bottle for everybody upon request. During the breakfast there was no juice, because obviously it doesn't work without water, but how about going to the next store and buy some bottled juice. I can just repeat that the lack of water wasn't the hotel's fault but in my opinion they should have at least tried to make the stay as convenient as possible under these circumstances. I was very disappointed with how they handled the situation. Other than that it is a nice hotel and I would stay there again if they have water. June 19, 2014
Rated 3.0 out of 5.0 by Location. The hotel in general was adequate for our needs. Location was good for our short visit. In general, its appearance was good but not outstanding . The same applies for the general reception area. June 18, 2014
Rated 4.0 out of 5.0 by Great value Stayed here for conference. The breakfast was surprisingly bountiful and good. The service was professional, friendly and efficient. . June 18, 2014
Rated 5.0 out of 5.0 by Great Place to Stay in Toronto The breakfast ws terrific and the neighberhood was great for a walk. Near the St James Park. June 17, 2014
Rated 1.0 out of 5.0 by Water Shut Off My main comment had to do with the water main break outside the hotel which caused the no water for the last 3 of 4 days I stayed. The hotel did not have any contingency planning for this and there was no effort to relocate myself. We had to endure no running water, the ability to not use toilets or wash. It was very unsanitary. The cleaning staff worked very hard and tried their best but the management did offer water to the rooms at least to wash. Easily a water truck could have been hired as I have encountered in similar circumstances. It was extremely poorly handled on this regard by the hotel management team and no reasonable notification what was going on. I had to leave to travel for two days of flights without having showered for three days. I strongly am considering not staying at Holiday Inns as I question my safety and the hotel ability to handle situations like this or others like fire. June 17, 2014
Rated 1.0 out of 5.0 Handling of the situation Please see earlier comments. The staff was neither trained nor empowered to handle the given situation. They did not provide concrete alternative solutions to be taken. They just beat around the bush and pushed the problem back to the City of Toronto. June 16, 2014
Rated 2.0 out of 5.0 by stay at Holiday Inn Wonderful staff. I was there for 4 nights and only had water for one night. The staff did a wonderful job and I felt really bad for them because some guests were very rude and it wasn't the staffs fault. It was a very stressful stay and I'm very disappointed the city put the hotel in such a predicament.. June 16, 2014
Rated 5.0 out of 5.0 by Clean, great value, excellent locaton Clean hotel, lots of breakfast choices, comfortable room and bed, welcoming and friendly staff, convenient parking, walking distance to all Toronto attractions, great value for money. June 13, 2014
Rated 4.0 out of 5.0 by Great service and location Very friendly customer service. Easy check in and check out willing to share information of the city and what attractions were near by, Good free breakfast and great internet speed. June 12, 2014
Rated 2.0 out of 5.0 by No water! As i was checking in for my 2 night stay I was immediatly made aware that a water main had broken just outside of the hotel and there was currently no running water and they were unsure of when it would be restored. It was already difficult for me to find a room downtown for the weekend so i decided to tough it out and see what happened. Returning late at about midnight was told there would be water in the AM. In the AM still no water. The manager told us honestly that he didnt want to make empty promises to us as this issue was beyond the hotels control. I wasnt charged for my nights stay but did have to move to another hotel that afternoon. The hotel is overall clean with some minor flaws in the furniture but is fairly modern. The location is great for downtown siteseeing. It was just a bad senario for my weekend getaway. Free Breakfast was decent. June 12, 2014
Rated 1.0 out of 5.0 by Run down and dirty room Were this the first Holiday Inn Express I ever visited, there would never have been a second. #Dirt on the floors along the walls #Dirt in the corners #Stains on the carpets #Warn carpet in the rooms #Breakfast "room" is hot, noisey and overcrowded June 9, 2014
Rated 3.0 out of 5.0 by A Passable stay Pros: Location was central to my downtown meetings Rooms were clean, beds comfortable Reasonably priced for the location Paid indoor parking for standard height vehicles Free hot breakfast Cons: Business Center is a single PC June 9, 2014
Rated 4.0 out of 5.0 by Great bed and love the service Only want to mentions a couple of fridge for munchies and drinks. No pool for the kids to take a dip in. It was a very nice spot, right next to my daughters condo, but she has only one bedroom so my grand daughter and I stayed in the Holiday Inn. The room was very nice but people coming in after midnight were heard partying in the hallway. June 5, 2014
Rated 4.0 out of 5.0 by Good value comfort We stayed at the Holiday Inn express downtown and found it to be very comfortable. We were on the 15th floor and had a good view and obviously being so high up, we had no noise interference! The hotel staff are very helpful and gave us good tips on where to go and how to get there. We would certainly stay here again if in Toronto. Thank you June 5, 2014
Rated 4.0 out of 5.0 by Great Service and Breakfast The hotel employees were very polite and accommodating. The room was clean. The only issue was that the air conditioner was not working properly, so the room was a little warm to me personally June 4, 2014
Rated 5.0 out of 5.0 by Beautiful room, free breakfast, and excellent service This hotel is excellent and well located in downtown Toronto. The rooms are beautiful and quiet, and the free breakfast is a plus. Also, the staff are wonderful. I highly recommend this hotel!! June 4, 2014
Rated 1.0 out of 5.0 by Would not come back This place is overdue for a renovation. Everything is old, stained, and dingy. June 1, 2014
Rated 4.0 out of 5.0 by Great location I stayed here in May 2014, needed a location close to a rental car dropoff and the train station. The location is great, a gas station one block away to fill up my rental car, a short drive to the rental car dropoff location, and then a short walk to the train station. The train station (Union Station) is also a short walk from the hotel. Walking distance (some only 30 seconds) to a few different restaurants and bars, a nice park across the street. The staff were proactive in making sure everything was ok with my stay, even gave me a follow-up call about an hour after I checked in, even though I had not had any special requests. The breakfast was standard HI Express, no complaints. The elevator for the hotel also went down to the parking garage, so no tricky access. One thing that surprised me was there was not a refrigerator in my room, I stay in a lot of HI Express and I think I always have a fridge. I'd stay here again. May 27, 2014
Rated 3.0 out of 5.0 by Very average accomodations The most obvious thing about this hotel is that it is old and in need of some remodeling. Hallway colors and room colors are rather dreary. The carpet in our room was frayed in several places, the edges of the carpet along the baseboards looked dirty, the bathroom was small compared to other hotels I have stayed in at a comparable cost, the room was small with not much space for two people to comfortably navigate. The bathroom although reasonably clean looked a bit raggedy. Beds were good. The best thing about this hotel is the location. Easy in, easy out. Close to public transit and good parking facilities if you brought your car. If you just want a bare bones place that is reasonably prices (compared to other hotels in Toronto) then go for it. Oh, you get a free breakfast. May 18, 2014
Rated 3.0 out of 5.0 by Super friendly staff, old room, needs some work My bathroom doorknob was broken, and the double-doors into the garage was a pain, as the one handle was pointing down, rather than to the side.. so when you're carrying something, it's tricky to open. Overall, super friendly staff... the hotel is just old and showing it's age.. time for an overhaul. May 14, 2014
Rated 4.0 out of 5.0 by A comfortable stay We stayed one night. Check in was very well done handled by a very friendly and knowledgable staff. The room was very clean and comfortable, and the location was perfect within easy walking distance to the Eaton Centre. Underground parking was available for an additional $20, and the nice thing was that it is patrolled by an attendant. Overall a very pleasant experience. We would stay there again. May 9, 2014
Rated 3.0 out of 5.0 by Not a value deal The hotel is a very nice hotel. Had issues with booking. Had to cancel one of three rooms, they canceled two. The person I spoke with had poor English language skills. Thankfully, I called a couple of days ahead to verify, as I had a feeling that the person had screwed it up. They put me through the wringer to get my room back. Was not happy to say the least. The hotel was fine, but a bit over priced. One of my party made a couple of phone calls which ended up costing me $40. Ridiculous!!! May 7, 2014
Rated 3.0 out of 5.0 by Comfortable, downtown hotel. It's a clean, comfortable hotel, located at the centre of Toronto city. May 4, 2014
Rated 5.0 out of 5.0 by Great hotel, not too far from the Financial District I booked this hotel as all the ones close to our office were sold out and this was a 12$ cab ride from the office (or 15 min walk). I didn't know what to expect, but I have to say I was very surprised. The hotel staff were amazing, extremely friendly front desk staff who made it known that they would help you with anything you needed, and were even great just to have a friendly conversation with while waiting for your taxi. Same goes for the housekeeping employees. The rooms are very clean and the bed very comfortable, I slept like a rock which is not easy for me in a hotel. The only two items I would comment on are that, while clean, the bathroom was a bit dated and you couldn't close the black-out curtains all the way (for those who like it pitch black when you sleep#. I didn't have the breakfast even though it was included #not a breakfast eater) but it seemed to be quite the offering of cold and hot foods. Free wifi is a big bonus, especially for a hotel in Toronto which often charge for that. Would definitely stay again! May 3, 2014
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