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Rated 4.3 out of 5 by 87 reviewers.
Rated 5.0 out of 5.0 by Great hotel with exceptional staff Everything here is new, fresh and clean. The staff is empowered to put the customer first! June 23, 2014
Rated 2.0 out of 5.0 by Poor Housekeeping The first night I was there, I had one room with my teenage sons and husband. We did not get housekeeping to the room that day. The second and third night, I decided to get a second room so that my sons had one room and my husband and I had another. My son had just graduated from Cranbrook and we were in the process of moving him out of his dorm. We stayed for three nights. It wasn't until we left that they told me they never received any housekeeping for three entire nights. They simply asked for fresh towels, but didn't want to bother anyone about getting the room cleaned so didn't tell me or the hotel staff. That is simply unacceptable. I have no idea how that could happen. We were out of the room several hours each day, so there was no reason the staff could not have cleaned the room. June 20, 2014
Rated 2.0 out of 5.0 Holiday in n Troy Michigan- AC unit very noisey etc The hotel facilities are very clean and the staff is very nice Free breakfast and business office available If you can stand the noisy AC unit going off and on and a slow responding TVB network is a good place to stay June 19, 2014
Rated 5.0 out of 5.0 by rates hotel rates should be veteran sensitive! In other words a discount for service to country would be most welcomed. Thank you for a great stay at a hotel located near relatives. June 11, 2014
Rated 4.0 out of 5.0 by Pretty good place It's one of the better Holiday Inn Express hotels. If you've been to one before you know what to expect. If you need to work in the room you actually can in this one as they have replaced the stylish but hopelessly uncomfortable and low chairs with better ones that are at the correct height for working at the desk. The breakfasts are OK, but dull and never vary. At least they have margarine in addition to butter, which many HIEx hotels do not, insisting that they are not allowed to offer it. Internet is OK but a bit slow. Air con works fine but is rather noisy. I'll stay there again. June 11, 2014
Rated 5.0 out of 5.0 by Speedy internet access Wifi easily accessable and speed is very fast. Could use Wifi for viewing videos with no problem at all. Very nice location just off I75, big parking lot and friendly staff. June 10, 2014
Rated 5.0 out of 5.0 by More Than Excellent Best Holiday Inn property that I have ever stayed in. Superb staff accommodation and friendliness. Highly recommend. June 10, 2014
Rated 4.0 out of 5.0 by nice place to hang you r hat I recently stayed at this hotel and it was an enjoyable overall experience. We had a defective tv and the night manager immediately addressed the problem and moved us to another room on the same floor. Excellent customer service. The breakfast area was always clean and the buffet was wel tended to by Hilda. Excellent customer service. June 5, 2014
Rated 5.0 out of 5.0 by One Night Only Stayed one night. Staff was very friendly, Room was large and bed was very comfortable. I find it difficult to find a comfortable bed in hotels. May 25, 2014
Rated 5.0 out of 5.0 by Excellent staff, lobby & meeting areas I had an unexpected, extended stay and the staff went out of their way to help accomodate whenever needed. Haven't stayed at a Holiday Inn in quite a while and was extremely impressed. Clean, updated public areas. Comfortable bed. Most important was the courteous staff and their professionalism. May 12, 2014
Rated 5.0 out of 5.0 by Fantastic staff and great, clean rooms This most recent stay was exceptional. The front desk at check-in recognized that I prefer a certain floor and that originally I was slated to be on a different floor. She very quickly changed that and I found that she had set me up in a much nicer room then what I anticipated. Staying four nights, this was very much appreciated. Have stayed several times and always had a pleasant experience. The rooms are clean and new and bright-highly recommend this hotel!! Thank you! May 6, 2014
Rated 5.0 out of 5.0 by very friendly staff the staff here is extremely welcoming, in every position. May 4, 2014
Rated 5.0 out of 5.0 by Comfortable beds First time visiting this hotel and I was very pleased with the room, especially the mattress. It was of high quality, soft linens, and very supportive. Would highly recommend. May 3, 2014
Rated 5.0 out of 5.0 by Business Trip Usually stay at this Holiday Inn when I have to travel to the Detroit area and find it to always be great!! April 22, 2014
Rated 4.0 out of 5.0 by Bed was not very comfortable Not sure what the problem was - but the bed was not comfortable at all. Not what I expected from a fairly new hotel. April 14, 2014
Rated 5.0 out of 5.0 by Great hotel, great people, great location I stay here for work quite often and everytime I am impressed with the staff and overall experience. The management staff is always willing to go out of their way to accomidate any requests by their guests. I always recommend this hotel and will continue to in the future. Thanks! April 6, 2014
Rated 5.0 out of 5.0 by Very Comfortable Bed I had a group of women stay and I heard nothing but rave reviews on how comfortable the beds were and how clean the entire hotel was! We can hardly wait to have our event here again. The staff could not have been better too ..... from Raquel in the sales office to Tereah at the front desk and Marcus taking care of our lighting. An overall fantastic experience! March 11, 2014
Rated 4.0 out of 5.0 by Great service As always in my trips HI Express is the first option, the only thing that they should improve is the variety of Breakfast and in this last time each I had to go to front desk to reactivate my Card Key in order to have access to my room. March 10, 2014
Rated 5.0 out of 5.0 by Consistently welcoming service and staff Frequently I stay here for business. The staff is unfailingly generous of spirit and welcoming! breakfast is varied and supported by wonderful service staff. It is head and shoulders above its competition, nearby and other Holiday Inns in the area! February 16, 2014
Rated 5.0 out of 5.0 by Excellent Experience The entire hotel was very clean & met my expectations. This is my second stay at this location and will stay again when I am in the area. Close to 75, the mall and restraurants. February 16, 2014
Rated 5.0 out of 5.0 by Another Great Stay! Ive stayed at this property several times and its always a great visit! February 10, 2014
Rated 5.0 out of 5.0 by Great Stay! Outstanding hotel from front to back! Friendly service and exceptionally clean rooms! February 3, 2014
Rated 5.0 out of 5.0 by Great stay Second time at Holiday Inn Troy and the service is in the same level, very good with excellent staff. January 27, 2014
Rated 4.0 out of 5.0 by Service On all levels, from front desk to housekeeping to breakfast area. Everyone was extremely polite and helpful. January 26, 2014
Rated 5.0 out of 5.0 by Best service staff in Detroit I have been staying in THIS Holiday Inn for the past 7 months about every 3 weeks. There was only 1 week that they were full and I had to stay at brand X's place. I'll never go back there. This is the place I want to be. Amber was the person that usually checks me in and she has a great smile and was very helpful. She knew my name and the other staff were cheerful and helpful as always. I'll never stay anywhere else. Marty M - NC January 21, 2014
Rated 4.0 out of 5.0 by Great service!! I stay at this hotel on a regular basis and feel like you definitely get your money's worth. The rooms are nice and the staff was fabulous!! If I've ever had a problem with my room they were able to move me or resolve the issue. January 15, 2014
Rated 4.0 out of 5.0 by Staff associates very helpful Your associates are very polite, know and understand their jobs very well. January 12, 2014
Rated 5.0 out of 5.0 by Excellent Staff Yes, the hotel itself is clean and new and a nice property, but the difference here is the staff. I would like to point out that we stayed here twice, once in December and once in January. The first visit Amber checked us in and she was polite, gracious and friendly. For our January stay, Walter was amazing. We arrived late after a long treacherous drive and he was kind, accommodating and very welcoming. The staff, and especially the front desk team can make or break a guest's stay and for our family, they were both winners in our eyes. Thank you! Michael B - Toronto January 6, 2014
Rated 1.0 out of 5.0 by House keeping is lacking Our rooms did not get cleaned. Mgmt blamed it on lack of communication and short staff. After speaking to another guest, we found out her room wasn't cleaned the day before. Seems to be more of a common practice than miscommunication. January 5, 2014
Rated 5.0 out of 5.0 by Excellant Staff ! We stayed for several days over the Christmas holiday. The staff was great ! Even though they were stuck working over the Christmas holiday, they all had a smile on their face and made sure we had what we needed and were comfortable. Seemed to snow some each day but the sidewalk and front of the hotel was always shoveled, clean and dry. January 2, 2014
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