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Rated 3.9 out of 5 by 123 reviewers.
Rated 5.0 out of 5.0 by Saved by Holiday Inn I was very impressed with the renovations to this hotel. I may not have chosen the hotel initially but the points plus $ made it exactly what we needed that night. We'd booked non-smoking at another hotel with one of those bidding sites but had to leave because our rooms were awful! and smelled of smoke. Holiday Inn rescued us! The King bed was VERY comfortable. Even though this hotel is next to the freeway, I experienced a quiet night's sleep. The free breakfast was pretty good too. They're working really hard at this location to please their customers. Highly recommend. July 3, 2013
Rated 1.0 out of 5.0 by Dirty Room The room, was full of dust, and the bathroom plug was broken. They need to pay attention to the cleanness of the room, and the other amenities June 21, 2013
Rated 5.0 out of 5.0 by Great Stay! The stay was great. The phone operator made a mistake and forgot to put I asked for a handicap accessible room, but the desk girl found me a accessible room that was perfect! June 7, 2013
Rated 5.0 out of 5.0 by Great, Friendly Service This was the second time we stayed. It was even better than the first. I've had no issues with these people. May 31, 2013
Rated 5.0 out of 5.0 by Great Service People we so friendly and helpful. I would stay there anytime... May 30, 2013
Rated 5.0 out of 5.0 by Proessional, friendly, proficient and welcoming I regularly stay at this site and could not be more pleased with the room, staff, comfort and professional staff. Great location, truly happy employees (not a false smile) - they are really happy to meet and greet their guests and make the stay enjoyable. Will continue to book this Holiday Inn - it meets all my expectations and then some May 3, 2013
Rated 4.0 out of 5.0 by Comfortable stay The carpet on the room had food on the floor next to the bed where the door was at. Besides that everything was ok. April 23, 2013
Rated 3.0 out of 5.0 by Review The bathrooms are extremely small and the rooms are also as compared to the expense April 21, 2013
Rated 1.0 out of 5.0 by Nightmare Stay AC didn't work and had to switch room at midnight, and the new room smelled really bad, plus had a very noisy neighbor ( crying baby) horrible experience, didn't get any sleep. Definitely not coming back to this location. March 25, 2013
Rated 4.0 out of 5.0 by Van Nuys The room was nice, plenty of pillows. It had a very nice big screen television. One thing that was bad was it was supposed to be a handicapped accessible room, but my wheelchair didn't fit through the bathroom door and no seat in the shower. March 21, 2013
Rated 5.0 out of 5.0 by Renovated HI Express Nicely renovated. Good performance. Has a Denny's next to it for dinner. March 13, 2013
Rated 1.0 out of 5.0 by Nice room but horrible bathroom This would have been a good stay but the bathroom ruined it all. The bathroom was small that I could not stand in front of the sink to shave - the toilet blocked the sink. Other than that, the hotel would have been ok. I asked the front desk and they informed me that all rooms were the same. I have one more stay booked at this property that I was not able to switch but that will be the last time I stay at this inferior property. March 4, 2013
Rated 3.0 out of 5.0 by OK property but not up to Crowne Plaza standards This was a decent hotel with a very nice lobby. Unfortunately, I had multiple problems with my room. The quality was okay but not Crowne Plaza quality. March 4, 2013
Rated 1.0 out of 5.0 by A place where the staff aim to make your stay memorable! A great place to stay with a very friendly staff who go the extra mile to make sure that all your needs are met. We have stayed at many properties in CA and found this to be one of the best! We'll be back in the spring!! February 13, 2013
Rated 5.0 out of 5.0 by Great location and great hotel. Liked it so much we stayed an additional night. THANKS! January 22, 2013
Rated 4.0 out of 5.0 by Comfortable room,minuscule bathroom,average breakfast Checked in late at night Prompt service. Room was clean with comfortable bed. HVAC system worked well. Bathroom was so small that while standing at sink my knee was braced against the commode. However, shower /bath was adequately sized. TV remote was problematic. At breakfast tasted a cup of decaf coffee. Was so weak decided to skip breakfast and checked out and went to eat elsewhere. Overall, an okay experience, nothing to cheer about. January 21, 2013
Rated 5.0 out of 5.0 by Great Location and great service Very clean, breakfast was great and attendant kept everything clean and full January 17, 2013
Rated 5.0 out of 5.0 by awesome A very nice stay. I will book again. All portions of my visit were excellent. Staff is very professional. Thanks again! January 2, 2013
Rated 5.0 out of 5.0 by Wonderful Customer Service! I stayed at the Holiday Inn Express Van Nuys during a business trip. Not only was the room reasonably priced, neat and ready, and the bed comfortable, but the desk staff took care of some last minute copying I needed for a conference. They took my originals and made the copies without hesitation and with a smile ... and refused any additional compensation for their effort! [ I made that up later :-) ] Thank you for the outstanding customer service! December 26, 2012
Rated 5.0 out of 5.0 by comfortable and clean will stay again in the future and will recommend to friends. December 19, 2012
Rated 2.0 out of 5.0 by Room smelled funny, Hotel in horible part of town Overall this was the worst Holiday Inn Express I have stayed at. The hotel itself is pretty old, possibly rennovated but not recently. My room had a rather funky odor, I noticed it the entire stay, in fact when I got home and unpacked my luggage I noticed that all my clothing had the same smell. The business center only had one computer and the internet connection was super slow. Not even a hot tub!~ Not as nice as the other Holiday Inn Express's I have stayed at for sure. December 5, 2012
Rated 4.0 out of 5.0 by Generally good Value breakfast,, comfortable bed, fast internte. Better to have lotion and slipper in room. November 21, 2012
Rated 4.0 out of 5.0 by Nice Hotel, Wonderful Staff This was my second stay at this HIE. It has a very convenient location, wonderful staff, and all the amenities one expects from an HIE EXCEPT a refrigerator in the room. I was given directions to a fabulous local restaurant called Lulu's by the nice front desk lady. Well worth asking about, and do ask because they're not open certain days. Fridges in the rooms would make it just about perfect. November 21, 2012
Rated 4.0 out of 5.0 by A Nice Place after a Very Long Day As Priority Club Members we frequently use Holiday Inn Express as our choice when we have no prior reservation. After 400+ miles of traveling and hours of traffic in Los Angeles and Burbank we chose this place to get out of the city. Although a little of the beaten path when we arrived and asked if they had a room the the women at the check in was more than accommodating and even commented :"it looks like it has been a long day". We were rapidly checked in as well as thanked for being priority club members. As usual the room was clean and quiet, breakfast was more than enough. This was the 3rd of 4 times we spent in a Holiday Inn Express on our 9 day trip to California. November 7, 2012
Rated 5.0 out of 5.0 by Excellent Hotel The property, staff and service are amazing!!! The housekeeping went beyond their duties to make me feel like I'm home. Property is newly renovated and looks really good!! October 5, 2012
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