Rated 4.0 out of 5 by 133
Rated 1.0 out of 5.0 by JamesH5566 Terrible customer service
BAD BAD BAD...nobody was there to answer questions or help me in anyway...would NOT recommend this place to anyone...STAY AWAY
July 31, 2013
Rated 4.0 out of 5.0 by drdirt IHG Reward Member
I understood that an IHG Reward member would be recognized upon arrival with a gift pack and acknowlegement. Did not receive either and when asked if they had any gift pack items they could not find anything. This was my only disappointment, although I found the same at other locations during our vacation.
July 31, 2013
Rated 4.0 out of 5.0 by James1904 Great place to stay
Convenient to LA, Hollywood, Santa Monica without all the cost. Next to highway and lots of restaurants close drive. Super clean with good breakfast. Located in semi commercial area, but no noise or issues about safety.
July 31, 2013
Rated 4.0 out of 5.0 by James1904 Great place to stay on south side of LA
Excellent place to stay on south side of LA. Area is a bit commercial but close to interstate highway and not far for many restaurants.
July 30, 2013
Rated 4.0 out of 5.0 by Finner Very Polite Staff
Enjoyed the stay. Staff was very helpful and friendly. Would stay there again, no hesitation.
July 29, 2013
Rated 2.0 out of 5.0 by TracyD There are other Holiday Inns nearby; choose a different property
The pool was out of service without proper notice. When booking the reservation, I specifically choose a property with a pool. The corporate reservation line obviously was not informed that the pool was out of service as they directed me to this property at my request to have a property with a pool. I did not know of the pool closure until I checked in, which at that point was too late to change reservations because it was the end of a long drive for us and also because the reservations were made less than 24 hours in advance, and were not within cancellation policy. Catch 22! Big disappointment. The breakfast area is extremely tiny for the size of property. The breakfast line was long and set up in such a way that the entire line was stalled at the beginning with people making pancakes. The breakfast service was shut down exactly at closing time even though many people had not yet reached the food and were waiting for 20 minutes in line prior to breakfast closing. Very inconsiderate of the hotel! The food was not refilled even though all those present and waiting by closing time were not able to fill their plates and/or enjoy the breakfast. They shut the food down right in front of those that had been waiting! Several guests complained and were handed bananas and muffins but the hot breakfast (eggs, sausage) did not get refilled. And I should mention, that only those very vocal customers that complained got the fruit/muffins. Again, very inconsiderate of the remaining folks that were waiting and had breakfast shut down in front of them while they stood in line. Very unprofessional. It created a swarming of guests around the food fighting over the last bits of food. I've never seen this type of conduct from a hotel. I've stayed at many hotels in this type of category (major chains), which too offer hot breakfast, and have never seen or experienced problems like this. I would expect at least the same level of courtesy and experience from a Holiday Inn property as I get from other (more) bargain priced chains that offer the same hot breakfast service.
July 27, 2013
Rated 3.0 out of 5.0 by 1TiredMom Clean property
When checking in I asked for an upgrade and was told no.. wasn't happy about that.. We went into our room and there was no fridge or microwave. I went down to the front desk to ask and was told that the rooms were just upgraded and the new fridges are in the cabinet.. I told him my cabinet was empty... was told they would bring a fridge into the room... there are no microwaves in the room .. guest microwave is off the lobby in the breakfast room in a cabinet under a counter... not very useable or viewable to guests makes you think they really don't want you to use it... the fridge arrived.. it was old and banged up and didnt fit in the cabinet and had to be put on the floor up against wall taking up space in an already small room for 4 people. We went to go use the pool only to find the beautiful pool was green and couldn't see the bottom of the pool. I was told someone would be coming by to fix it but it wouldn't be fixed in time for us to use it while we were there. I was dissapointed in several things but overall the property was clean.
July 26, 2013
Rated 5.0 out of 5.0 by kkSOA love the bed
all I did was sleep there and that was a great bed and glad they had some cable tv a fridge would have been nice though and more variety for breakfast and ice machine was broken on my floor and signs all over about some system down
July 17, 2013
Rated 3.0 out of 5.0 by guade00 Not bad, not great
The free wifi, complimentary breakfast, and friendly staff make this property a good deal. That said, the "fitness center" is really pathetic, with one decent treadmill and cycle machine. But no free weights or other resistance equipment make it pretty much useless. And the breakfast options are all low budget, low nutrition affairs. Add that to the crowd that forms early for breakfast, it's a bit tedious.
July 14, 2013
Rated 1.0 out of 5.0 by None1234 Unpleasant, expensive
The overall feeling is a bad one.
Although the area temperature was 100+, the aircon wasn't working in the room when I came in (although I booked in advance).
When I turned it on - it was so noisy (running 'low') that I could not stand it.
Add to that the price - made the deal so bad that I left after 1 night (planned to stay longer).
Also, took the staff 10 seconds to clear all the breakfast buffet once the hour was over. 930 on a weekend - isn't that too early ?
July 7, 2013
Rated 5.0 out of 5.0 by ArleneAZ Saved by Holiday Inn
I was very impressed with the renovations to this hotel.
I may not have chosen the hotel initially but the points plus $ made it exactly what we needed that night. We'd booked non-smoking at another hotel with one of those bidding sites but had to leave because our rooms were awful! and smelled of smoke. Holiday Inn rescued us! The King bed was VERY comfortable. Even though this hotel is next to the freeway, I experienced a quiet night's sleep. The free breakfast was pretty good too.
They're working really hard at this location to please their customers. Highly recommend.
July 3, 2013
Rated 1.0 out of 5.0 by MikeSS Dirty Room
The room, was full of dust, and the bathroom plug was broken.
They need to pay attention to the cleanness of the room, and the other amenities
June 21, 2013
Rated 5.0 out of 5.0 by TropicalTasminiac Great Stay!
The stay was great. The phone operator made a mistake and forgot to put I asked for a handicap accessible room, but the desk girl found me a accessible room that was perfect!
June 7, 2013
Rated 5.0 out of 5.0 by Jimbo53 Great, Friendly Service
This was the second time we stayed. It was even better than the first. I've had no issues with these people.
May 31, 2013
Rated 5.0 out of 5.0 by Jimbo53 Great Service
People we so friendly and helpful. I would stay there anytime...
May 30, 2013
Rated 5.0 out of 5.0 by Charlieo Proessional, friendly, proficient and welcoming
I regularly stay at this site and could not be more pleased with the room, staff, comfort and professional staff. Great location, truly happy employees (not a false smile) - they are really happy to meet and greet their guests and make the stay enjoyable.
Will continue to book this Holiday Inn - it meets all my expectations and then some
May 3, 2013
Rated 4.0 out of 5.0 by riddlerha2 Comfortable stay
The carpet on the room had food on the floor next to the bed where the door was at. Besides that everything was ok.
April 23, 2013
Rated 3.0 out of 5.0 by Tim865 Review
The bathrooms are extremely small and the rooms are also as compared to the expense
April 21, 2013
Rated 1.0 out of 5.0 by ixbostera Nightmare Stay
AC didn't work and had to switch room at midnight, and the new room smelled really bad, plus had a very noisy neighbor ( crying baby) horrible experience, didn't get any sleep.
Definitely not coming back to this location.
March 25, 2013
Rated 4.0 out of 5.0 by HolidayInnKid Van Nuys
The room was nice, plenty of pillows. It had a very nice big screen television. One thing that was bad was it was supposed to be a handicapped accessible room, but my wheelchair didn't fit through the bathroom door and no seat in the shower.
March 21, 2013
Rated 5.0 out of 5.0 by Axel999 Renovated HI Express
Nicely renovated. Good performance. Has a Denny's next to it for dinner.
March 13, 2013
Rated 1.0 out of 5.0 by DakotaGypsy Nice room but horrible bathroom
This would have been a good stay but the bathroom ruined it all. The bathroom was small that I could not stand in front of the sink to shave - the toilet blocked the sink.
Other than that, the hotel would have been ok. I asked the front desk and they informed me that all rooms were the same.
I have one more stay booked at this property that I was not able to switch but that will be the last time I stay at this inferior property.
March 4, 2013
Rated 3.0 out of 5.0 by DakotaGypsy OK property but not up to Crowne Plaza standards
This was a decent hotel with a very nice lobby. Unfortunately, I had multiple problems with my room. The quality was okay but not Crowne Plaza quality.
March 4, 2013
Rated 1.0 out of 5.0 by JillRI A place where the staff aim to make your stay memorable!
A great place to stay with a very friendly staff who go the extra mile to make sure that all your needs are met. We have stayed at many properties in CA and found this to be one of the best! We'll be back in the spring!!
February 13, 2013
Rated 5.0 out of 5.0 by Francescarol Great location and great hotel.
Liked it so much we stayed an additional night. THANKS!
January 22, 2013
Rated 4.0 out of 5.0 by Travel39 Comfortable room,minuscule bathroom,average breakfast
Checked in late at night Prompt service. Room was clean with comfortable bed. HVAC system worked well. Bathroom was so small that while standing at sink my knee was braced against the commode. However, shower /bath was adequately sized. TV remote was problematic.
At breakfast tasted a cup of decaf coffee. Was so weak decided to skip breakfast and checked out and went to eat elsewhere.
Overall, an okay experience, nothing to cheer about.
January 21, 2013
Rated 5.0 out of 5.0 by jim1970 Great Location and great service
Very clean, breakfast was great and attendant kept everything clean and full
January 17, 2013
Rated 5.0 out of 5.0 by Tony37 awesome
A very nice stay. I will book again. All portions of my visit were excellent.
Staff is very professional.
January 2, 2013
Rated 5.0 out of 5.0 by wordman2k Wonderful Customer Service!
I stayed at the Holiday Inn Express Van Nuys during a business trip. Not only was the room reasonably priced, neat and ready, and the bed comfortable, but the desk staff took care of some last minute copying I needed for a conference. They took my originals and made the copies without hesitation and with a smile ... and refused any additional compensation for their effort! [ I made that up later :-) ]
Thank you for the outstanding customer service!
December 26, 2012
Rated 5.0 out of 5.0 by jaybee2003 comfortable and clean
will stay again in the future and will recommend to friends.
December 19, 2012