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Rated 4.5 out of 5 by 104 reviewers.
Rated 5.0 out of 5.0 by Great customer service The front desk is always pleasant and helpful. Great team. February 21, 2014
Rated 5.0 out of 5.0 by Great place in town to stay. Love how quiet it is here. I have stayed several times and will continue to do so. I enjoyed the spa and pool again! Great for this time of year! Got dumped on with bad snow storm and maintenance was on top of clearing parking lot constantly!! Great job! February 10, 2014
Rated 5.0 out of 5.0 by Relaxing Great as always.Friendly,helpfull staff. love the pool and, hot tub January 15, 2014
Rated 5.0 out of 5.0 by Loved the stay Really enjoyed the ski and stay package. Great deal at a wonderful hotel with breakfast included! Enjoyed the hot tub and pool also. Close to downtown Victor and Eastview Mall and some great restaurants. January 6, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Everything was perfect. Clean, new and well decorated. I will try to stay here again. January 5, 2014
Rated 5.0 out of 5.0 by Great end to a great day! Christmas nite after fulfilling all the holiday stops! My son and I were delighted to hang out at hot tub and pool. Very relaxing,as Holidays,and vacations should be! Staff great ,although working holiday! They should be commended. Never have had a bad experience at any Holiday Inn Express. December 29, 2013
Rated 4.0 out of 5.0 by jt early december bed comfortable, clean room, attentive staff. desk chair worn out, too low, doesn't sustain higher setting. cookies at night are wonderful December 20, 2013
Rated 3.0 out of 5.0 by Fitness Center / Returning Member Equipment was sub-par. Machines were older and didn't perform as other hotels equipment usually does. Very disappointed as the fitness center was used 2 days. With the other local hotels in the area, the next visit to the Victor NY area will be at a different hotel. Not recognized as a returning HI member - notthing mentioned from the counter staff or a priority gift bag. December 16, 2013
Rated 4.0 out of 5.0 by Nice place but can be noisy We stay here often when visiting relatives and have found it to be consistently good. The only drawback is that the hotel is frequented by youth sports teams fairly often. Generally the staff assigns the groups to one wing. But, if you have the room over the swimming pool (215-217 area) be prepared for whooping and hollering transmitted well past 10 pm from the echo chamber below! Some fixtures in the bathroom are showing their age as well (drooping shower curtain rods) but the property overall is clean and quite comfortable and also in a good location. The staff are usually very friendly and helpful. December 3, 2013
Rated 5.0 out of 5.0 by clean, comfortable, great value Came to the area for a wedding-two adults and two teenage boys. The room was clean and comfortable. The staff was excellent, going so far as to put us in a wing which was away from the hockey team of 8 year olds. When I forgot my cosmetics at home, the staff not only drew me a map of directions to Wal-Mart, the also told me what aisle to find cosmetics in. The breakfast was wonderful. A great many choices, and an excellent staff, who kept the items well stocked, the service area clean and were pleasant to chat with. The pancake machine was a novelty that looks like a fax machine that puts out fresh little pancakes. Would recommend this Holiday Inn Express. November 3, 2013
Rated 2.0 out of 5.0 by Front Staff The weekend staff was great and helpful. Monday morning, I had the worst experience ever with a desk staff. Traveled for 25 years and never had an experience like this. For that reason, I would never stay here again. November 1, 2013
Rated 5.0 out of 5.0 by Great stay. Highly recommend this Inn Had a great stay at this Holiday Inn in Victor. Staff were great and professional. The room was comfortable and large for two people. King bed was comfy. Two ladies working the breakfast were very proficient and pleasant. We would recommend this Inn to anyone. Speedy check-in and check-out with very hospitable staff. October 23, 2013
Rated 5.0 out of 5.0 by Nice hotel stay Staff was Very friendly Room was comfortable and quiet. One of the better HI Express October 8, 2013
Rated 5.0 out of 5.0 by One Night Stay The stay was very nice and relaxing, however breakfast was not very organized and there was no where to sit. The service staff seemed like they did not want to be there. October 2, 2013
Rated 5.0 out of 5.0 by very clean & comfortable This hotel is very clean and easy to get to. Enjoyed our stay and would go there again if the need be. The only thing I would recommend is that they get a telephone book with white pages for home numbers. I needed to get in touch with my friend, went to the desk, no phone book available. Not all of us have a cell phone or computer. October 2, 2013
Rated 5.0 out of 5.0 by Better than expected! We found this hotel much nicer than we expected. Our room was very spacious and clean upon arrival. The bed was very comfortable and there was a pillow selection in case you prefer firm or soft. The shades dimmed the room to almost pitch-black in the middle of the day. The air conditioner cooled the room down quickly and was not very loud. Their website says there is a continental breakfast but we were very surprised to come downstairs to scrambled eggs, ham, sausage & biscuits and a pancake station. There was also plenty of juices, cereal and pastries. Overall, I would definitely stay in the hotel the next time I gad to visit the Rochester/Victor area. October 1, 2013
Rated 5.0 out of 5.0 by NICE! Easy access location right off the interstate. Clean and updated hotel. Breakfast was a very nice spread including fresh fruit, eggs, biscuits, gravy, various breads, cereals etc. The front staff was very accommodating. The pool was large as well as the whirlpool. Overall an excellent value and experience! October 1, 2013
Rated 5.0 out of 5.0 by Great Travel Stop We travel from Ohio to Maine occasionally and this HIE was about midway. The directions to the hotel from the Hotel confirmation are great, however the directions from our travel guide were very confusing. This HIE is well run, clean, great breakfast choices and the beds were excellent. Nuff said! September 24, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service This Holiday Inn Express was very nice, clean and quiet. My gf and I were here for a wedding and we had a very nice time. It's located right off the NYS Thruway at Exit 45 which could be a convenient location depending on what you are looking for. September 5, 2013
Rated 5.0 out of 5.0 by Clean Rooms, Professional Staff One of the cleanest Holiday Inn Expresses I have seen. No tobacco or other off smells in the hallways or rooms. Beds were super comfortable. Staff was courteous and responsive. Would recommend to my friends/family. August 31, 2013
Rated 4.0 out of 5.0 by Clean & Comfortable Other than the very loud guests in the next room my visit was good. My room was clean, cool and comfortable. Free Wi-Fi was great. Staff was very professional and kind. I would visit again if I am in the area. August 28, 2013
Rated 2.0 out of 5.0 by Disappointing! Check in not welcoming. Clerk while not unfriendly seemed very uninterested. I requested a room near the front desk as my wife has some mobility issues. He said no without checking or offering an explanation. Our room was the second farthest from the desk, but he said we were "close to the end door" and we could park around the side. It was still a good walk to the room and a really long walk to breakfast - which was excellent. Hostess was great. No fridge or micro in room. Nothing offered to me as a Reward Member. Very poor performance by your desk clerk. I will find another hotel on my next visit. George G. Ottawa August 23, 2013
Rated 5.0 out of 5.0 by Excellent customer Service! Awesome overall experience! Upon arrival greeted with a smile and a sense of wanting to serve the customer. ALL of the service providers at the facility were genuinely interested in serving the needs of my wife and family. Always a friendly poisitive and "happy to serve" mentality and attitude. Breakfast was FREE everyday with a good selection of items for consideration. FREE access to on site computer. The bed was extremely comfortable ... better than most. Access in room to great TV with many channels, coffee maker, microwave and refrigerator along with other extras. We have stayed at this location the last 2 years and it has been quite an incredible positive experience. I would recommend Holiday Inn Express generally but would specificially recommend this location if you are in the area. August 20, 2013
Rated 4.0 out of 5.0 by Nice hotel Hotel was is in good shape, nice breakfast selection and courteous staff. Linens were a bit worse for wear and ready for replacement. August 19, 2013
Rated 5.0 out of 5.0 by Comfort Very comfortable beds and very good for Handicapped guest. August 16, 2013
Rated 5.0 out of 5.0 by Great experience Nice room, very good breakfast, friendly staff, convenient location, so handy having the fridge and microwave - would definitely stay here again August 16, 2013
Rated 4.0 out of 5.0 by Helpful and friendly staff Would highly recommend to anyone needing a comfortable and clean hotel to stay in the Rochester area. August 16, 2013
Rated 4.0 out of 5.0 by Clean, Comfortable and Quiet Location The Holiday Inn Express in Victor is a nice hotel. Location is great because you can walk to nearby restaurants and a very nice mall is only minutes away. Beds are comfy. Room is a bit dim for my taste as I have to do a lot of work when I travel. Staff is pleasant and rooms are always clean! August 15, 2013
Rated 5.0 out of 5.0 by Great stay Great hotel, off the highway, close to our destination in Rochester. Decent breakfast. Clean room, comfortable bed. August 13, 2013
Rated 4.0 out of 5.0 by relaxing nice room and the staff was great HBO did not work August 9, 2013
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