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Rated 4.4 out of 5 by 66 reviewers.
Rated 3.0 out of 5.0 by Nice place, good location, very loud hallways when trying to sleep My wife, daughter and I stayed at the HIE in Victor for 1 night. Our experience was somewhat mixed. The hotel is nicely situated and conveniently located. The staff was friendly and acknowledged our priority rewards status. The room was nice and met our expectations for cleanliness. Everything good up to that point. However, my wife and I both had interrupted sleep due to very loud door closings and ignorant guests that were talking loud in the hallway- both fairly late at night and then fairly early in the morning. Kids were also running rampant down the hallways. Part of the blame lies on the fact that the room doors are not well aligned- requiring a hard pull or push to fully close. Our door was like this. There was no way to close it 'softly.' As for the loud guests, we can't hold that against the hotel or the staff. That is just common decency- which some people unfortunately lack. Breakfast in the morning was absolutely crazy. Not nearly large enough for the amount of people who were down there. Many people holding food with nowhere to go. Also, it seemed that every time we stepped outside the lobby to get to our vehicle, we walked into a cloud of second hand smoke. We do have plans to return. We do hope the next time we will have a better experience. July 12, 2013
Rated 5.0 out of 5.0 by Enjoyed my stay One of the best stays I have had in a while. I was very impress with the hotel and staff. July 12, 2013
Rated 5.0 out of 5.0 by Nice Hotel & Staff My stay was for one night and everything was great. The staff was very friendly and the room was very clean. The pool temperature was absolutely perfect. The continental breakfast was good. I would definitely stay at this Holiday Inn Express again. July 11, 2013
Rated 5.0 out of 5.0 by Great service! We stay at this HIE at least twice a year & have for 3 years now - and have never been disappointed. The staff is always polite, helpful, friendly - the rooms are always clean - and the breakfast buffet is always plentiful & fresh. It's wonderful knowing we can depend on this location to be a great place to stay, time after time! June 16, 2013
Rated 5.0 out of 5.0 by great hotel This hotel was an excellent choice for me. i was working outside of Rochester, so this location allowed me to stay out of the main city traffic. The hotel staff were friendly. The hotel layout was good, all rooms are only a short walk from the lobby. The room was very nice, i have stayed at several other HIE's where you could tell the hotel just wasn't as good of quality. This is one i would recommend, and will stay again when business returns me to the area. May 29, 2013
Rated 3.0 out of 5.0 by Stay in Victor Our room was way down the hallway; if you stay, ask for a room nearer to the front of the property! The maid staff was very nice and friendly; I have to say, not ONE person at the front desk ever looked up at us when we would come in/out. It would be nice to be greeted when you walk in; we stay at MANY Holiday Inn Express locations and that is the first time we have not been greeted during our whole stay! At the end of our stay, i decided to say goodbye first, and then the gentleman responded, but really, they should be the ones who greet you coming and going. It would be nice! It was a clean place, breakfasts were good; but other than breakfast, the door to the eating location would always be closed so I did not feel like I could go in and get a cup of coffee to go (as opposed to making it in our room) as I have done in other Holiday Inn Expresses. Didn't even try to see if the door was open, it just wasn't "inviting"! I would not stay at this specific location again. Maids were the friendliest there! May 27, 2013
Rated 4.0 out of 5.0 by Very positive experience Thank you for the service. We had a long drive that day and we were able to relax and have a nice breakfast the following day. We had some car concerns and the chev. Dealer in Victor was very good to work with. It was a positive experience. Thank you!!! May 24, 2013
Rated 5.0 out of 5.0 by Nice hotel! This is a very nice hotel. The staff was super, the room was clean and comfortable. Great breakfast, one of the best I have had at a hotel in a long time. The pool was warm and clean and the hot tub was hot as it should be. This will be my choice when staying in this area. Thank you!. May 19, 2013
Rated 5.0 out of 5.0 by North Country roamers This is our favorite place to stay---anywhere! These people are super in every way: friendly, helpful, accommodating, and go out of their way many times to "be nice!" The facilities are excellent and clean. The pool is the drawing card for amenities. Recommend this stay to anyone. Say "Hi" to Jesse, Bob and Mark, particularly! May 2, 2013
Rated 5.0 out of 5.0 by Great location & very nice room. The hotel is located near a number of things & all the main roads. The room was very spacious & the staff was quite nice. April 25, 2013
Rated 5.0 out of 5.0 by Great get away The spa was amazing. Friendly service, great bed and wifi. Good breakfast with lots of choices. There was not a fridge in the room, but everything else was great! April 21, 2013
Rated 5.0 out of 5.0 Great experience This is the first time my wife and I have stayed at a Holiday Inn Express. We thought it was first class. The room was very clean and a good size. The heat/AC worked great. And the shower was wonderful. The breakfast was very good as well. We enjoyed it so much that we stayed the following weekend on our way home. We also thought the price was very fare, we booked on line and got an excellent rate. April 20, 2013
Rated 4.0 out of 5.0 by nice stay clean and quiet Had a great stay.. comfortable, clean, and reasonable. Just wish the pool had openned up before 10am... wanted a swim before breakfast. March 22, 2013
Rated 5.0 out of 5.0 Great value for a really nice Holiday Inn! I've stayed at a lot of Holiday Inn's due to my Priority Club and this one is a great one. There is a nice fireplace with sofas off of the breakfast area and a nice split level staircase in the lobby to the first floor so you can skip waiting for an elevator. Nice pool and small fitness area also. March 6, 2013
Rated 4.0 out of 5.0 by Weekend getaway We stayed at this HIE over the Family Day weekend with a huge group! We chose to stay here as it was close to Eastview Mall and many restaurants! Only a half hour to Bristol Mountain. Would stay here again! February 25, 2013
Rated 5.0 out of 5.0 by Very Nice I wish my stay was longer. Beautiful clean and large room and amenities, including view and snow. Nice staff Will choose again. February 11, 2013
Rated 5.0 out of 5.0 by Excellent Location. Outstanding Service. My wife and I stayed at the HIX Victor on a two day ski trip to Bristol Mountain. The HIX Victor is well located directly adjacent to the NY Thruway and there is a large shopping mall and several restaurants in the immediate area. Bristol Mountain is also less than a half hour away and it is an easy drive to the slopes. As other reviewers have commented, the customer service at the HIX Victor is outstanding. For example, when we were booking the Manager suggested we consider the ski package versus buying tickets at the mountain. The HIX lift tickets are discounted and more flexible because they are unrestricted and can be used any day all day. We were also able to make special arrangements to drop by the HIX on the morning of arrival to pick up our lift tickets and check in early so we could change into our ski garb and not have to take all our luggage to the slopes. One of the benefits of being a Priority Club member. The King Junior Suite was very spacious and clean with all the amenities including a sofa, desk, sit down table, fridge, microwave, etc. The rest of the property is clean and well maintained and we enjoyed the hot tub in the pool and fitness area after skiing. Breakfast was much more than your standard continental with coffee, eggs, pancakes, muffins, cereal, toast, etc. all available in a large sitting area with a fireplace and TV. A great choice for skiing at Bristol. February 3, 2013
Rated 1.0 out of 5.0 by Pleasant stay My husband & I recently stayed in Victor, NY, over Christmas while visiting family. Staff was very pleasant and efficient. Beds were COMFORTABLE! There was plenty to choose from for breakfast and the coffee was actually good. Property was clean and the parking area was well-lighted. Snowfall was removed very early and we had no trouble parking or driving in and out of the lot. A nice experience for our first stay in this hotel. Only con: as is every hotel room I have ever stayed in, the lighting is not bright enough. I am too old to read in the dark :)) Did enjoy the mints on the bed each day. January 2, 2013
Rated 5.0 out of 5.0 by airport shuttle I was especially pleased to have the free airport shuttle from Rochester! It would have been a major inconvenience to have to get a taxi or have my very tired friend come and get me. My friends and I hung out in the breakfast room reminiscing as we waited for time to go the service. The staff was very friendly. The room was extremely comfortable. December 10, 2012
Rated 5.0 out of 5.0 by clean and friendly Room was exceptionaly clean. Staff very friendly and helpfull. Just a very comfortable place to stay December 4, 2012
Rated 5.0 out of 5.0 by Excellent Inn to stay at. Having stayed at this Inn many times I can honestly say that we always look forward to returning there. One could not ask for a more friendly staff to deal with. That is of major importance to us and the main reason for retuning there. November 24, 2012
Rated 5.0 out of 5.0 by Great hotel Excellent location , very friendly and helpful staff. Clean and well priced November 18, 2012
Rated 3.0 out of 5.0 by Stay in Victor Nice hotel. Clean and comfortable bed. Only problem is it was the first HIX that did not have a refreigerator and microwave in the room. October 29, 2012
Rated 5.0 out of 5.0 by Recent Stay The staff was great! My family and I enjoyed the property and location to events of a wedding we were attending. My husband and I discovered some kind of bug/beetle on the windows as soon as we checked in. The GM Bob was great about getting us into a new room quickly and assured me he would have the old room sprayed and properly treated. Breakfast was ok. They seemed to be having problems with the pancake machine (but this is normal for a HIExpress). The hot food on the buffet looked decent at best. Our room was very quiet. Although we didn't use them, to pool looked like it needed to be drained and deep cleaned (very green cloudy water), and the fitness center left much to be desired. October 28, 2012
Rated 5.0 out of 5.0 by Excellent This is the nicest Holiday Inn Express I've stayed at yet. The guest room was very clean and neat, as was the lobby and breakfast area. The beds were comfortable, the room was quiet, and I cannot find fault with anything. The staff was very friendly and helpful. I will definitely stay again when traveling in the area. October 16, 2012
Rated 5.0 out of 5.0 by Nice Hot tub was nice! Pool was alittle cold. Stayed first weekend of October. Good breakfest bar with good coffee. Liked location as it was next to mall. October 15, 2012
Rated 4.0 out of 5.0 by All's great, except the inconsiderate housekeeper. We arrived late, so I was still sleeping at 8 a.m. when the housekeeper came to my room, threw open the door, and turned on the overhead light. I did not hear her announce her presence. although I subsequently heard her going on to other rooms and announcing herself in a voice so loud I could hear it many rooms away. (I was staying in handicap room 110 because I need the walk-in shower. The housekeeper may have assumed that I was hearing-impaired.) All other staff were models of courtesy and helpfulness. The facility was excellent, except for the handicap bathroom, which had no place to put a dop kit, and the lighting made shaving impossible. Thank you for your attention to this. October 15, 2012
Rated 5.0 out of 5.0 by Really nice motel, near the NYS Thruway, good value! There aren't that many good motels off of the NYS Thruway between Geneva and Buffalo. My husband and I chose this one because of the Holiday Inn Express reputation, and, most important, its location just off the Thruway. We were very pleasantly surprised - everything exceeded our expectations, and the price was quite reasonable. We definitely would stay here again. October 8, 2012
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