Rated 4.3 out of 5 by 165
Rated 5.0 out of 5.0 by Coach JJ Absolutely a great stay...
We were in town for a college visit and we stayed here at the Holiday Inn Express - Waller. Very friendly staff! Very comfortable accommodations! Also being part of the traveling volleyball club life as coach and parent, we have stayed at many hotels, cheaper and more expensive. Without a doubt, this has been the best stay and would highly recommend this home away from home to anyone. Julius, a front desk employee, was always very courteous and always offered a friendly smile. Even handled himself very professional when he had to deal with some patrons who gave him a hard time. Our daughter decided to attend Prairie View A&M, so we will be back when visiting - that's for sure!!!
October 9, 2015
Rated 1.0 out of 5.0 by nattron08 Dirty Room and No Breakfast
This was the first time that we have stayed here and let me tell you it will be the last!
We got in late and checked in - all was well until we went in to our room.... There were open bottles of water on the counter. My wife and I thought that maybe cleaning left it, then we went in the bathroom..... used soap bar and shampoo in the bathroom on bar in the shower one on the counter. We would have asked for another room but were exhausted. When I told the front desk the next morning it was a very pathetic "oh ok we will talk to someone about it". I am pretty sure that no one talked to anyone about it.
We then proceeded to "try" to get breakfast but at 9:00 it was empty, nothing left. I asked if they were going to have more and the man cooking said very quickly "yes just wait a minute". at that point we did not have time to wait and drove through Mc Donalds.....
Cant say this about every HIExpress because the visits are usually great but I would stay away from this one unless you like bars of soap with hair on them being left in your room.
October 9, 2015
Rated 3.0 out of 5.0 by Firepara1058 Will have to think hard
The staff was very nice and greeted me as a Spire member. I was put into a room on the third floor. This room was right next to the elevator and the vending area. You could hear the ice and soda machines running through the walls. I did request to be moved to another room, which they did accommodate my request. The new room was nice and quiet. What I found to be very upsetting was the next morning when we went down for breakfast. There was no eggs, no biscuits, no sausage or bacon, and the gravy looked to be filmed over like it had been there for awhile. We were told it would be about 5 minutes for them to fill it up. There was also other people in the breakfast area waiting to eat. There was only a total of 3 yogurt in the cooler, along with a few cartons of skim milk, and a gallon jug of whole milk. The breakfast service area was in a shambles and didn't appear to be up to the standard I would have expected out of an IHG property. I was advised when I checked in that they were 100% booked. Knowing that information, I would have expected them to be better prepared for the breakfast rush in the morning. I will really have to consider staying at this property if my travels ever take me to that area of the state again.
October 7, 2015
Rated 5.0 out of 5.0 by RodneyS Great rooms, great service
I stayed at the Waller Holiday Inn Express and Suites in order to prepare for a charity ride for the American Diabetes Association.
The staff was great, the hotel was great, and they even went out of their way to serve breakfast early to accommodate the ride schedule. This was very much appreciated, as you can't ride without fuel in the tank.
September 30, 2015
Rated 4.0 out of 5.0 by TandemTeam Convenient location and courteous staff
We were in town for a charity cycling event. This was a very convenient location. Room was quiet and had plenty of space. Somehow we were in a handicap room which was a little awkward, but it worked out. Breakfast was OK - decent variety, the cooked food was rather bland, but I guess it has to be to meet a variety of tastes.
September 29, 2015
Rated 2.0 out of 5.0 by Tired in Texas Wouldn't recommend for the price
A glorified motel. Very thin walls and breakfast was nothing to speak of.
September 23, 2015
Rated 5.0 out of 5.0 by debdenise great service and clean rooms
Really enjoyed our stay and hope to return in the near future
September 8, 2015
Rated 5.0 out of 5.0 by Racerjay55 Great place in a small town
I stay at this hotel regularly. The staff is friendly, the location is convenient, and the area is quiet. Great place
September 3, 2015