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Rated 4.3 out of 5 by 327 reviewers.
Rated 5.0 out of 5.0 by Great service Great hotel - excellent service, very good breakfast (as in real food), very good facilities (i.e. pool). Check in and check out were very straight forward and efficient. I misplaced the receipt, so I called a couple of weeks later and had a copy in my inbox within minutes. Mattresses and pillows were not optimal for my preference, but good enough to get a good night sleep. August 12, 2014
Rated 5.0 out of 5.0 by Friendly and secure atmosphere with very good accomidations. Holiday Inn Express was easy to find and to get to from the Highway. The premises are clean and maintained. The rooms are comfortable and clean. Every staff member I came in contact with was friendly and helpful. I will be returning to Walnut Creek in a couple of months and plan to stay at the Holiday Express Inn located there. August 12, 2014
Rated 4.0 out of 5.0 by Staff I will always stay at Holiday Inn Express. Why, because of the Staff. They answer all questions. The Housekeeping is excellant. The grounds, lobby, hallways and rooms are always kept clean. If a guest has any problems they are immediately taken care of. August 11, 2014
Rated 5.0 out of 5.0 by Nice Hotel with friendly staff Nice location, nice hotel, closer to freeway, nice pool, nice breakfast and BBQ dinner on Wednesday. Hotel staff was very nice and friendly. August 4, 2014
Rated 1.0 out of 5.0 by Smells of smoke These rooms are all supposed to be nonsmoking. We had to go through four rooms to get one that didn't reek of smoke. The staff was sympathetic and accommodating, but they clearly knew there is a problem at this facility. Unless you're a smoker, don't stay here. July 31, 2014
Rated 5.0 out of 5.0 by Great Place to stay If you are traveling to the Walnut Creek area I highly recommend staying here. If at all possible get a room that faces the courtyard. This was the quietest hotel I have stayed at in a very long time. July 29, 2014
Rated 1.0 out of 5.0 by Not up to standard for other Holiday Inn hotels Out-dated, poor A/C, poor sound blocking between rooms, less than friendly staff, small room. July 28, 2014
Rated 4.0 out of 5.0 by Nice place to stay The Walnut Creek, Concord, San Ramon area has a lack of hotel properties to choose from. This Holiday Inn has been recently renovated and is well run. Nice place to stay. July 28, 2014
Rated 5.0 out of 5.0 by Great Visit This was a great visit for the right price in a very convenient location. July 26, 2014
Rated 1.0 out of 5.0 by Very Disappointed Stay; Old and unclean This HIE looks very old. Old mattresses are put in the parking lot in plain sight - looks like a junk yard. Carpeting in the hallways and in the room looks old with stains. This is the worst HIE that I've stayed at, and I have stayed at many. July 25, 2014
Rated 5.0 out of 5.0 Hotel stay Excellent service and great accomodations, we enjoyed our stay at the Holiday Inn Express in Walnut Creek, Calif. We were very impressed by the breakfast arrangement, very well done. July 23, 2014
Rated 5.0 out of 5.0 by Nice Experience The hotel was more than expected. the staff was great, the room was very nice and clean. i really slept well in the bed. would tell others about the place. July 22, 2014
Rated 2.0 out of 5.0 by Price relatively good, not up to usual HI Express standards Hotel price was good relative to other hotels in the area. However, it seemed older and not as kept up. Front desk staff was excellent, but housekeeping staff not so. No in-room safe. Used to Holiday Inn Express hotels to being no frills, but clean, modern, great overall service. July 19, 2014
Rated 5.0 out of 5.0 by Outstanding Staff Our hotel was family friendly and staff for all areas were the best. The location was great with easy access to shopping, restaurants, & highway. We felt safe and comfortable PLUS! July 18, 2014
Rated 4.0 out of 5.0 by Noisy Air Conditioner The air conditioner is extremely noisy, even when the fan is set to low. Otherwise the hotel is fine. July 17, 2014
Rated 5.0 out of 5.0 by Wonderful staff I have stayed in this hotel for several times already and I am always treated with respect and friendliness of the staff. That's one reason why I always come back to this hotel aside from the accessibility and comfort. July 16, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Checked in pretty late, and there were a lot of guests arriving or needing something from the front desk all at once. The manager was a real pro... considerate and attentive and genuinely concerned with meeting every detail of every need of each guest as quickly as possible. He did his job very well despite the pressure. The room was great... spacious, comfortable... bed was comfortable, and the breakfast was excellent! July 15, 2014
Rated 4.0 out of 5.0 by Very good value This is a fine place to stay. Staff is friendly. Breakfast is very good. July 15, 2014
Rated 4.0 out of 5.0 by Pet Friendly The Walnut Creek HIE is the only hotel in the area that welcomes small pets. July 8, 2014
Rated 4.0 out of 5.0 by Served my purposes Friendly hotel staff who were helpful in getting me a conveniently located room (for minimal walking). Room was clean with modern furnishings. Felt safe with indoor room access. Parking was free. (Look for DO NOT PARK HERE signs for neighboring property.) Conveniently located for shopping. But a bit pricey for the level of hotel. Then again, it is in Walnut Creek where you're not likely going to find a bargain. July 7, 2014
Rated 5.0 out of 5.0 by great service, comfort and convenience great service, nice place in all ways, except the parking garage was a little intimidating with location-but front lot worked out. July 6, 2014
Rated 2.0 out of 5.0 by Holiday Inn Walnut Creek Fair for the price and location. Facility is a bit old and tired and need of some TLC. Noise from the freeway and adjacent businesses was more than we expected. July 5, 2014
Rated 4.0 out of 5.0 by Great service Location is great. Friendly staff. Comfy bed. Nice manager's reception . July 5, 2014
Rated 5.0 out of 5.0 by Great Stay as Always This HIE has been a favorite of ours when we head up to watch the Giants play at AT&T park. We have yet to be disappointed in our stays here. June 30, 2014
Rated 5.0 out of 5.0 by good location good staff there every three months for medical . great place to stay. June 29, 2014
Rated 4.0 out of 5.0 by My Days at HIE Walnut Creek Location of HIE was the reason we chose this HIE, mainly because of the freeway accesses both N and S. We were not in a heavily congested part of the city but nearby. That is a big plus since Walnut Creek is a major yuppie destination. June 25, 2014
Rated 4.0 out of 5.0 by Great staff and great a place to stay. The Holiday INN located in Walnunt Creek, CA has a great stafff and comfortable guest suites. I had a great seven day stay traveling for business. The room was a nice size and easy to relax in after a hard days work. June 25, 2014
Rated 5.0 out of 5.0 by Comfortable Room Great room and comfortable bed and the pillows were excellent! June 24, 2014
Rated 4.0 out of 5.0 by Service Clerk Margaret is very friendly helpful and always has a smile for you! June 23, 2014
Rated 5.0 out of 5.0 by Great stay at HIE All you can ask for in a hotel and then some; fast check-in, clean rooms, air conditioning that works, friendly front desk personnel and comfortable beds. We kept the ac on all night so no street sounds bothered us and the sound of the ac was actually soothing. Breakfast was very good next morning. June 23, 2014
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