Rated 4.3 out of 5 by 578
Rated 4.0 out of 5.0 by jimfo Holiday Inn Express Walnut Creek, Ca
Multiple stays at his hotel. Centrally located, clean, pleasant and helpful staff, Free parking and minimal breakfast.
February 11, 2016
Rated 1.0 out of 5.0 by Laser KG Do you like MOLD?
Dirty carpet, mold in bathroom and around windows.
I asked to NOT be disturbed every day of my 5 day stay and every day housekeeping kept pounding on my door... one day she hit my door with the vacuum 25 times. I am not kidding, I think she was mad that I yelled at her to go away. I called the front desk and was told to call later when a supervisor was in.
February 10, 2016
Rated 5.0 out of 5.0 by PG Brunelli Comfortable and well suited
Great service in a hotel close to public transportation into Downtown San Francisco
February 10, 2016
Rated 3.0 out of 5.0 by mememe2 Front Desk Staff needs training in customer care & service
I listed the mistakes in an earlier review, so I do not wish to be over-critical. One thing I did not mention previously was the promise of the "Supervisor" lady on our checkout day, Feb. 4th, who said "Mr. N, I will add points to your account to help with these mistakes"....she never did!
Unless management CARES, and leads staff to follow their customer care and commitment to excellence guidelines, the staff will not improve. Sad, the basics are there, the commitment is not. Possibly hire an outside trainer in customer services.
February 8, 2016
Rated 1.0 out of 5.0 by Chrishhhh Outdated
Hotel has not changed in many years. No plug outs by bed, no where to plug iron in. Mold in shower. Old outdated. Priced similar to hotels that are modernized. Will no be back. Service fine, facility very bad, not up to hi standards. Will stay in other hotels in walnut creek.
Sorry but I'm sure this is not the first you have heard.
February 7, 2016
Rated 5.0 out of 5.0 by Traveling Ted Room
Comfortable, clean room and very quiet at night. Internet access was easy. Clean bathroom.
February 6, 2016
Rated 5.0 out of 5.0 by AJS007 Enjoyable stay
Spent our last 3 night in the USA at this hotel. A good way to finish. Rooms were very good and quite comfortable.
Our only concern was that room service didn't remove the left over rubbish from our meals in the morning. A little more attention to detail would have been appreciated.
February 4, 2016
Rated 5.0 out of 5.0 A Comfortable Hotel
Attended a funeral in the area. Room was comfortable and well appointed, staff was cordial, and the breakfast offered a variety of options. A good stay for a solemn occasion.
February 2, 2016