Rated 4.2 out of 5 by 275
Rated 3.0 out of 5.0 by onzoh22 Mixed Feelings
It's an ok hotel.
We stayed at this hotel during the July 4th week for 3 nights and also experienced the heat wave earlier in the week, so the air condition needed to be used. It was a wall heater/fan/airconditioner -- loud and sounded like an engine running. I did tell the front desk and they said they will send someone to look at it. We were out most of the day so not sure if they actually fixed it but it sounded the same. Dated hotel. But the WORST is the hallway smelled MUSTY and had a convalescent smell. Also, one of the rooms keys didn't work, complained and gave me a different key but it still didn't work, just gave up.
Breakfast is decent, menu didn't change the entire week we were there., terrible coffee-water-downed coffee (like my coffee strong). The staff at the front desk were friendly. Close to the Pleasant HIll/Contra Cost Bart. Close to Walnut creek broadway plaza mall.
July 7, 2013
Rated 5.0 out of 5.0 by Gailygirl GORGEOUS POOL AND PATIO AREA
We have stayed here many times, and will continue to return when in the area. This is the perfect venue for my husband to conduct his business, and for me to relax! The pool area is beautifully landscaped, and so relaxing. We enjoy eating our breakfast out on the patio area, and listening to the birds. The rooms are always exceptionally clean, and the staff is always ready to help with anything I may have forgotten.
July 7, 2013
Rated 5.0 out of 5.0 by YLaLa Perfect value for the money.
Clean, comfortable, and quiet. Nice staff and good service
July 6, 2013
Rated 5.0 out of 5.0 by Cartoon Repeat
second visit in just over a week, very pleased. While the tempature outside was 100+ the rooms was invitingly cool,as was the outside pool.
July 6, 2013
Rated 4.0 out of 5.0 by SanDiego63 Comfortable room, nice pool and great service
All in all, good value for the price and very accommodating staff. However, no posting of the absence of shuttle service on weekends so it came as a surprise. Of the 2 computers in the lobby, one was out of service, the other had the printer out of service. Also, on this very hot weekend, the air conditioning in the common areas was out of service. Breakfast was fair: watered down coffee and no fruit, otherwise OK.
July 5, 2013
Rated 2.0 out of 5.0 by khkhpine Room (smokeless room) smelled like smoke - terrible!!
Room smelled like smoke - it was a non-smoker room. Carpet dirty in room, hallways, etc. TV remote needed batteries. Over the last couple of years this HIE has gone down hill!!!!
July 3, 2013
Rated 5.0 out of 5.0 by Isobel Great Hotel!
This very friendly hotel has wonderful breakfasts, which kids especially enjoy. We love the PM chocolate chip cookies and the Wednesday Manager's Reception. Also the Front Desk is very accommodating in that if a neighbor is noisy, they will tell them to turn it down! Also, we like the free shuttle to the BART! I strongly recommend this hotel.
July 2, 2013
Rated 5.0 out of 5.0 by Cartoon Top notch
Always hospitable, great staff, always a good stay.
June 29, 2013
Rated 5.0 out of 5.0 by WC59 Great service and wonderful service
My husband and I recently stayed at your Walnut Creek property and were impressed with the excellent location and service. We had to change hoteks at the last minute and your staff graciously accomodated our needs. There was even a barbecure the night we arrived and breakfast every morning. Would definately come back!
June 22, 2013
Rated 5.0 out of 5.0 by tconnors Walnut Creek experience
What a lovely hotel..great rooms. People couldnt be more helpful. The only and one and only issue was that since people cant smoke in their rooms and ours was a ground floor room and close to the pool and door to get in and out we had problems with leaving the window open and cigarette smoke...seriously not huge deal and the air conditioner worked excellent. Just enjoyed listening to the kids in the pool and being able to enjoy the fresh air. would go back here again for sure.
June 21, 2013
Rated 4.0 out of 5.0 by jimmy1 freeway noise
i was given only room available supposedly on freeway side of hotel. very noisy (no window noise insulation). i told receptionist that i am light sleeper and she offered me ear plugs. on entering this room the noise was bad and i immediately called and asked for another room. another person at front desk told me to come back down and he would give me a nother room away from freeway side. problem solved but why did first clerk say the room was the only one available?
June 21, 2013
Rated 4.0 out of 5.0 by comander Comfortable bed
My stay was excellent. Great staff made my stay worth coming back again and again.
Love the Wednesday buffet. My visit last time I was unable to eat due to a surgery the next day. But this last visit I was able to enjoy.
Breakfast is the best sooo good too many choices.
June 11, 2013
Rated 2.0 out of 5.0 by VisitingBarbara Worst Holiday Inn Express
I've stayed at a number of Holiday Inn Express and this was by far the shoddiest. It needed lots of updating. The rooms were old and with old furnishings. There was no counter space in the bathroom and the TV was at a right angle to the bed. Carpets were old and worn. Breakfast was just OK, not anything to rave about. The numbering on the rooms was confusing. If I have to stay in Walnut Creek again, it certainly will not be at this Holiday Inn Express.
June 10, 2013
Rated 5.0 out of 5.0 by cilla48 Great location; accommodations and amenities excellent
On check-in, we were given a room that, unfortunately, backed up to the interstate. I requested a room change and staff were most accommodating. No questions asked, we were given an inside room with an upgrade at no extra charge. We have stayed in this hotel before while visiting family in the area and, due to the fact we were very pleased with the hotel, returned. Big plus for an Atlanta based couple, a brand new Chick-fil-a is right next door! :-)
June 8, 2013
Rated 5.0 out of 5.0 Mr.
Excellent service Went the extra mile in providing shuttle to a craft event in a park and picked us up when we called.
June 8, 2013
Rated 5.0 out of 5.0 by Diddee Diddee
Room didn't have a refer I needed one but didn't ask. Breakfast was very good. Enjoyed the company of other guest. I always stay
here in Walnut Creek when visiting the doctor.
June 7, 2013
Rated 4.0 out of 5.0 by SDtraveler2013 great hotel
very nice hotel. really liked the pool and hot tub. Large breakfast room with lots of different food choices
June 3, 2013
Rated 5.0 out of 5.0 by RedlandMan Very comfortable and helpful hotel
We spent two nights here while catching up with family in Walnut Creek. The staff were really helpful, the room was comfortable and breakfast choices and service were excellent. Nice outside pool.
June 2, 2013
Rated 5.0 out of 5.0 by KatMac Another great stay
We visit the Walnut Creek area several times a year to visit family and the Holiday Inn Express is our first choice for our stay. Luis at the front desk is very personable, welcoming and reaches out to be helpful. We can count on our room being well attended to by the wonderful housekeeping staff. The breakfast is delicious and Eppie's cheerful face in the morning is always a welcome sight. We look forward to our next visit.
May 25, 2013
Rated 5.0 out of 5.0 by oldbearone Great place to stay, but a little overpriced.
I flew into San Francisco airport and took BART from the airport to the Contra Centre station. (1 past Walnut Creek) The Holiday Inn is only about a 15 minute walk for this slow walker. The sidewalks are safe and easy to follow to the HIE. The room was comfortable and clean and the staff was very friendly.
The daily selection of breakfast food was somewhat limited, but everything was fresh and the staff did a good job of keeping everything well stocked.
I felt that the nightly price was a little on the high side for a single occupancy room in a Holiday Inn in the middle of no where. There are really no attractions close to the Holiday Inn so I felt that their pricing should have been a little lower than it was.
There are a wide variety of restaurants within a short walk and with many other people out walking or riding bicycles, the area surrounding the HIE was comfortable and felt safe.
Overall it was a pretty good place to stay for business travel and I would stay there again.
May 24, 2013
Rated 4.0 out of 5.0 by fittraveler Good for Business Travels
The hotel was very pleasant with staff and accommodations alike. The wifi was much more dependable and faster than what is experienced a other hotels of equal caliber. My only suggestion would be in the area of the exercise facility, where free weights would be an excellent addition.
May 22, 2013
Rated 3.0 out of 5.0 by Ruth912 Your average Holiday Inn Express
This is one of those average Holiday Inn Expresses, with the usual pluses of breakfast and good staff service. The downs with this location were that it could use a bit of a facelift after enduring a lot of high traffic. The carpets in the first floor hallway, and in my room (no stretching on the floor, folks), could use a stiff cleaning. Also the vending machines were not working properly (one wanted only exact change, and the other ate two dollar bills). More importantily, the WiFi constantly required me to log back in, which was very inconvenient for getting work done. That said, I will be back because this is the best location/value in the area.
May 16, 2013
Rated 4.0 out of 5.0 by Konnichiwa Good service
I stayed at Holiday Inn Express, Walnut Creek for 5 days and enjoyed thoroughly without any trouble. Great and friendly services provided both in the front desk as well as in the breakfast area. Sure, I will recommend to my family & friends too.
Keep up with your good works,
May 15, 2013
Rated 3.0 out of 5.0 by madmoon1 It's the little things that matter
I have stayed at various Holiday Inn Express's the past 5 years, this was not one of the better ones. We checked in at 1:15AM on Friday night, woke up Saturday morning and we had to go down stairs for a Newspaper. I am mentioning this as I have never had to retrieve my own paper staying at Hoilday Inn Express before.
This happened again on Sunday morning.
The following week I stayed at a Holiday Inn Express in Springfield Oregon and had newspapers delivered to my door both mornings. My title is what I am trying to state, It is the little things that matter. Across the country it should be uniform.
May 13, 2013
Rated 5.0 out of 5.0 by grampam916 Beauty & Comfort
The lobby and grounds of this hotel are beautiful; nice pool and gardens. Accommodations are comfortable and rooms are good size. Bathroom is so-so, but quiet and clean rooms more than make up for it. Breakfast is full-on affair: bisquits & gravy, eggs, bacon, cereals, pastries, etc. You won't go away hungry. Parking includes underground, covered as well as outdoor. Felt very safe here.
May 8, 2013
Rated 4.0 out of 5.0 by jimjen two issues
While we stay regularly at the Holiday Inn Express in Walnut Creek, and will stay again, we did have two issues...first, a pile of dirty linens was sitting on the floor outside a room when we first checked in about 6 p.m. on a Sunday evening. To our amazement, the pile of laundry was still there the next day. Even after I reported it to the front desk at 8 a.m., it was not removed until a couple of hours later. Secondly, we carefully hung our towels up on the towel rack indicating our willingness to re-use them (in accordance with the door-hanger notice hanging in the bathroom)...but, as has happened multiple times in the past, all the towels were changed and/or replaced when we returned to the room after a day of sight-seeing. We also mentioned this to the front desk...and, as before, they said they would bring it to the attention of the housekeeping staff. But this is a long-standing pattern with this Holiday Inn Express...one that continues to irritate those of us who actually care about saving water!
May 7, 2013
Rated 4.0 out of 5.0 by DeAnna3 Great Location
Everything is close by, including Starbucks, IHOP, freeway entrances, drug stores and healthy markets.
May 6, 2013
Rated 4.0 out of 5.0 by jdk1955 comfortable room
great location, friendly staff, nice room.
mine was a little too close to the highway. very noisy making it hard to sleep
April 30, 2013
Rated 5.0 out of 5.0 by Carrie22 Comfortable Stay
Stayed here to visit St. Mary's College and was given a discount and found the beds very comfortable and the breakfast was more than we had anticipated. We recommend this hotel and we would stay here again.
April 28, 2013
Rated 2.0 out of 5.0 Very noisy
We have stayed at the Walnut Creek HIE four times now. Previous rooms have been fine, but room #103 should be avoided! The garbage truck arrives seemingly right outside the window at oh-dark-hundred. Six o'clock, maybe? Way too early. Also, being at the head of the hall, there is endless foot traffic outside the room. People don't realize how their voices carry and we were awakened numerous times thoughout the evening and early morning. The bathroom has been recently remodeled - a good thing except the basin faucet is so wobbly it's hard to turn on the water and the sink stopper is inoperable. The gentleman at the front desk said he would arrange a discount because we were so exhausted at the end of our two night stay. However, he has not followed through on that promise.
April 24, 2013