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Rated 4.3 out of 5 by 293 reviewers.
Rated 4.0 out of 5.0 by great service every one was informative and the weather was great August 17, 2013
Rated 5.0 out of 5.0 by NICE STAY Convenient location with everything we needed on our SFO vacation. Blocks away from Bart and freeway lullaby made this a convenient and comfortable experience. August 15, 2013
Rated 5.0 out of 5.0 by Mrs The only drawback is the Internet service was functional 1 of 3 days but this in no way takes away from the great service by staff. August 13, 2013
Rated 4.0 out of 5.0 by Great place to stay. Very nice hotel. Liked the fact that it had a homey atmosphere, not big and impersonal. Liked the outdoor area, pool and spa. Bed was super comfortable. Staff was great. August 12, 2013
Rated 3.0 out of 5.0 by Can be better The staff was very welcoming and friendly however the beds was very uncomfortable along with the fact that our bathtub/shower got clogged every-time we used it I think our experience could have been better and we initially expected better. August 9, 2013
Rated 4.0 out of 5.0 by Inside the Holiday Inn Express at Walnut Creek Welcome from Louis at the front desk made the experience a bit more bearable. After an efficient check-in, we were in the elevator to our two-bed room. With a limited, but super cool design, our imagination went into overdrive for what we would experience in the room. I love the location, the staff are really nice, and always willing to please. I ask for extra towels and the gentleman at the desk quickly booght me more than what I ask. ( I should have got his name. He was in the early morning shift at the desk) He delivered towels himself at our door. Breakfast was the highlight of our stay. Variety of choices, unlimited and plenty till the end. It was a steal. The staff stand behind for waht they advertise on the web. Louis in particular ask me every time I saw himfor anything that he could help. He was helping out every one. so all in all i got what i paid for and the stay was very pleasant. Only thing I would comment on was the shower head. The water pressure was low. They should replace them with a small and efficient shower head. August 6, 2013
Rated 5.0 out of 5.0 by Great place to stay This is a great location for any length of a vacation. The hotel is clean, the staff was great and it is in a great location. We were able to enjoy Walnut Creek (neat little town), visit the wine country, and see a lot of San Fran by driving short distances. August 4, 2013
Rated 4.0 out of 5.0 by Nice room and great service. Everything about our stay was perfect except that the mattress was too hard making it uncomfortable to sleep. With this exception, the staff was courteous, breakfast fantastic, courtyard well designed, nice pool and jacuzzi. August 2, 2013
Rated 4.0 out of 5.0 by Very confortable and friendly We enjoyed staying at your hotel. The rooms were clean and nice with comfortable chairs to sit in. The staff very helpful and friendly. Near the main highway, restaurants and a walking path. I would recommend this to anyone coming from out of town. August 2, 2013
Rated 5.0 out of 5.0 by This is a wonderful hotel The room was big and very clean. It was quiet. Even though you could see the freeway from the window you could not hear the traffic. The breakfast was fresh and there was more than enough seating in the dining room. The staff was very kind and helpful. They were neat and professional. My husband and I have changed our traveling plans for the future to stay at this hotel again. We were very impressed with the quality. One down side is the bathroom is very small and they have a full size mirror on the door right in front of the toilet. That could be awkward for some. We usually only stay at Holiday Inn Express but this was by far the nicest we have ever been in. July 30, 2013
Rated 5.0 out of 5.0 by Great stay We enjoy the stay a lot. Very nicely maintained and plenty of underground parking. It is conveniently located to the freeways and good food choices. The staff was very helpful and the breakfast was excellent. They even accommodated our request to start breakfast early. Kids loved the place a lot. Thanks you for the excellent experience. July 21, 2013
Rated 5.0 out of 5.0 by a good buy in Walnut Creek This Holiday Inn Express is very convenient to the freeway and to BART. There are restaurants within walking distance. The warm cookies are a real treat. It is nice to have underground parking, but the "card" system using the elevators should be explained a little better. We had relatives who were on the first floor and we were on the second floor and they had to walk the stairs to get to us, not able to use the elevator. The breakfasts are very good and all the staff working in the kitchen and dining room need to be commended for their service. They were always present and kept the buffet well stocked and were friendly and helpful. July 18, 2013
Rated 5.0 out of 5.0 by Great room and service We were on vacation and stayed at this Holiday Inn. It is only about 25 minutes from downtown San Francisco so that made it convenient. The room was large and very clean. Beds were very comfortable and no noise from the roads so easy to sleep. The pool was very relaxing and the breakfast had a great variety. We would definitely stay at this Holiday Inn again and would recommend it to anyone. July 15, 2013
Rated 5.0 out of 5.0 by good location and comfortable surroundings Enjoyed the spacious king room and convenient location at this hotel when visiting family in Orinda. July 13, 2013
Rated 2.0 out of 5.0 by Disappointed Reserved 3 rooms for 2 nights, requested connecting rooms for two of them when reservation was made, did not get. At check-in, requested rooms not near the highway (noise) and renovated rooms. Was informed by Veronica(?) that she didn't know which rooms were renovated and to check out the rooms first and if not acceptable let her know (red flag). Rooms were very far from the lobby but were next to each other. The rooms were not renovated and could hear the noise from the highway. Decided to stay because it was the evening and didn't want my Mom to make that long trek back to the lobby. Good news was the noisy air conditioner mitigated some of the highway noise. One of the room's bath tub stopper did not work and let the front desk know twice but was not corrected. Air conditioner did not work in one room but was corrected. I do want to mention that aside from my experience with checking in, all other staff I encountered were very friendly and helpful. I would give the hotel another chance in the future. July 13, 2013
Rated 5.0 out of 5.0 by Great Location The price and facilities were GREAT! Very close to BART station and EASY access to San Francisco. Used public transit in SF and this made my visit to SF VERY AFFORDABLE. July 12, 2013
Rated 5.0 out of 5.0 by Great Location Great location - less than a minute off the 680 freeway. Free underground parking (with wide spots) was a nice surprise. July 11, 2013
Rated 5.0 out of 5.0 by HIGHLY RECOMMEND The staff was very professional, friendly and helpful, we completely enjoyed ourselves and were there for about 2 weeks. We are out here seeking housing because of a job transfer and if my job were closer to Walnut Creek, we would still be there. Definitely an awesome place to stay!!! July 11, 2013
Rated 3.0 out of 5.0 by Mixed Feelings It's an ok hotel. We stayed at this hotel during the July 4th week for 3 nights and also experienced the heat wave earlier in the week, so the air condition needed to be used. It was a wall heater/fan/airconditioner -- loud and sounded like an engine running. I did tell the front desk and they said they will send someone to look at it. We were out most of the day so not sure if they actually fixed it but it sounded the same. Dated hotel. But the WORST is the hallway smelled MUSTY and had a convalescent smell. Also, one of the rooms keys didn't work, complained and gave me a different key but it still didn't work, just gave up. Breakfast is decent, menu didn't change the entire week we were there., terrible coffee-water-downed coffee (like my coffee strong). The staff at the front desk were friendly. Close to the Pleasant HIll/Contra Cost Bart. Close to Walnut creek broadway plaza mall. July 7, 2013
Rated 5.0 out of 5.0 by GORGEOUS POOL AND PATIO AREA We have stayed here many times, and will continue to return when in the area. This is the perfect venue for my husband to conduct his business, and for me to relax! The pool area is beautifully landscaped, and so relaxing. We enjoy eating our breakfast out on the patio area, and listening to the birds. The rooms are always exceptionally clean, and the staff is always ready to help with anything I may have forgotten. July 7, 2013
Rated 5.0 out of 5.0 by Perfect value for the money. Clean, comfortable, and quiet. Nice staff and good service July 6, 2013
Rated 5.0 out of 5.0 by Repeat second visit in just over a week, very pleased. While the tempature outside was 100+ the rooms was invitingly cool,as was the outside pool. July 6, 2013
Rated 4.0 out of 5.0 by Comfortable room, nice pool and great service All in all, good value for the price and very accommodating staff. However, no posting of the absence of shuttle service on weekends so it came as a surprise. Of the 2 computers in the lobby, one was out of service, the other had the printer out of service. Also, on this very hot weekend, the air conditioning in the common areas was out of service. Breakfast was fair: watered down coffee and no fruit, otherwise OK. July 5, 2013
Rated 2.0 out of 5.0 by Room (smokeless room) smelled like smoke - terrible!! Room smelled like smoke - it was a non-smoker room. Carpet dirty in room, hallways, etc. TV remote needed batteries. Over the last couple of years this HIE has gone down hill!!!! July 3, 2013
Rated 5.0 out of 5.0 by Great Hotel! This very friendly hotel has wonderful breakfasts, which kids especially enjoy. We love the PM chocolate chip cookies and the Wednesday Manager's Reception. Also the Front Desk is very accommodating in that if a neighbor is noisy, they will tell them to turn it down! Also, we like the free shuttle to the BART! I strongly recommend this hotel. July 2, 2013
Rated 5.0 out of 5.0 by Top notch Always hospitable, great staff, always a good stay. June 29, 2013
Rated 5.0 out of 5.0 by Great service and wonderful service My husband and I recently stayed at your Walnut Creek property and were impressed with the excellent location and service. We had to change hoteks at the last minute and your staff graciously accomodated our needs. There was even a barbecure the night we arrived and breakfast every morning. Would definately come back! June 22, 2013
Rated 5.0 out of 5.0 by Walnut Creek experience What a lovely hotel..great rooms. People couldnt be more helpful. The only and one and only issue was that since people cant smoke in their rooms and ours was a ground floor room and close to the pool and door to get in and out we had problems with leaving the window open and cigarette smoke...seriously not huge deal and the air conditioner worked excellent. Just enjoyed listening to the kids in the pool and being able to enjoy the fresh air. would go back here again for sure. June 21, 2013
Rated 4.0 out of 5.0 by freeway noise i was given only room available supposedly on freeway side of hotel. very noisy (no window noise insulation). i told receptionist that i am light sleeper and she offered me ear plugs. on entering this room the noise was bad and i immediately called and asked for another room. another person at front desk told me to come back down and he would give me a nother room away from freeway side. problem solved but why did first clerk say the room was the only one available? June 21, 2013
Rated 4.0 out of 5.0 by Comfortable bed My stay was excellent. Great staff made my stay worth coming back again and again. Love the Wednesday buffet. My visit last time I was unable to eat due to a surgery the next day. But this last visit I was able to enjoy. Breakfast is the best sooo good too many choices. Thank you, June 11, 2013
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