Rated 4.9 out of 5 by 194
Rated 5.0 out of 5.0 by Legacy52 Business Travler
I am a platinum member who travels all over the country every week. This is the best Holiday Inn experience I have ever had. So much so that I actually sent out an email though out my company to recommend it. Great job guys.
August 17, 2014
Rated 5.0 out of 5.0 by Cluce I want to live there!!!
This was a quick one night stay on a road trip. We were originally supposed to stay at a Holiday Inn Express closer to the highway, but when we arrived, we found out their elevator was not working. Climbing stairs to a 3rd floor room just wasn't possible for us, so that Holiday Inn Express made arrangements for us at this Holiday Inn Express. They were extremely helpful at both hotels in finding a place for us to stay for the night.
When we arrived at the Warren/Niles hotel, we were promptly and enthusiastically greeted by the staff, who were waiting to welcome us. They made the check in process easy and pleasant, and gave us bottled water. They also had scores of different snacks out and available for guests.
When we arrived via the working elevator to our room, we found that it was beautiful and clean, and we found a note from the staff welcoming us. They had put a mint on the pillow (you don't see that often anymore), and turned down the beds, and FILLED THE ICE BUCKET! Wow! That's service. This was our last night at a hotel after a two month road trip around the country. That's two months in different hotels every night all over this big beautiful country of ours, and this was the first time any hotel staff had done all of this for us! They really treated us like royalty.
The next morning we made it to breakfast in the final minutes before it was to end. Ann, the woman taking care of breakfast, didn't seem bothered at all about our last minute arrival. She smiled and welcomed us. She didn't put anything away without asking us if it was ok first. She was friendly, and we had a very pleasant conversation with her. And the variety available at this breakfast far exceeded anything else we had seen in our two months of staying in hotels across the country.
While eating, we could see out onto the back patio. It is beautifully landscaped, with plants, flowers, fountains and sculpture...just gorgeous. Ann told us that every year the staff themselves do all of the planting, and it's something they look forward to. That kind of summed up everything about the staff...they seem to all look forward to every part of their job. That really shows in the way they deal with guests.
Oh, and I forgot to mention that this Holiday Inn Express also offers a cook out night once a week for guests, and some other sort of gathering and food night...but I forget now what it was. Ann at breakfast told us the manager also has these get together nights for staff. I wish I could remember the manager's name. She is top-notch. By making her staff feel ownership for the property, and responsibility for the happiness and satisfaction of the guests, she creates a wonderful atmosphere there. Ann told us the employees feel valued.
As we left, a staff member offered us bottles of water for the road!
Can you just imagine if every supervisor made his/her employees feel that way? What a wonderful world it would be...
August 16, 2014
Rated 5.0 out of 5.0 by GregL I could not believe I was in a Holiday Inn Express
I am a Gold, near Platinum, IHG member and have never had such great service or experienced amenities and staff like this facility. I knew the program so I was looking for something I could not rate a 10 but did not find anything. My only regret is not having my family along to enjoy the experience. I am glad I am returning to the area so I can return to this facility!
August 10, 2014
Rated 5.0 out of 5.0 by Nhawk Great Service
Staff was very helpful in all areas. Rooms are clean and comfortable.
August 9, 2014
Rated 5.0 out of 5.0 by Cher!!! Very nice place
Staff was very friendly. They go the extra mile and sure know how to take care of their guests.
August 6, 2014
Rated 5.0 out of 5.0 by alvin123456 Friendly service
Excellent hotel. Friendly service from front desk staff at check-in and check out.
August 5, 2014
Rated 5.0 out of 5.0 by Cousin Billie and Mark Beyond our expectations
I had to double take. Was this a Holiday In Express we were at?
Very upscale accomodations. Nice decorating touches everwhere. Landscaping is impeccable. Staff is especially courteous and helpful. Amy checked us in; even asked if we'd like a soft drink.
August 5, 2014
Rated 5.0 out of 5.0 by BShelko Friendly Staff and Great Value
This is my third stay in 2 months & I will continue to go back. The staff is friendly, the atmosphere is great, breakfast was good, the pool & jacuzzi are always clean, plus the comfort of the bed is nice.
Great overall value!
August 5, 2014
Rated 5.0 out of 5.0 by Gkan Awesome
Fantastic experience. Great staff amenities hospitality and environment. First class all the way
August 4, 2014
Rated 5.0 out of 5.0 by steveC1954 Great HI Express
I stay at a Loy of Holiday Inn Expresses and this is the nicest. The staff is great, the rooms are large, clean and comfortable and they even grilled hamburgers and hotdogs for dinner the night I was there. Highly recommend this facility.
August 4, 2014
Rated 5.0 out of 5.0 by Coonie55 Absolutely fantastic customer service
There is no other Holiday Inn Express like this one. They anticipate every need and if you've forgotten something, they will have it behind the desk!
August 4, 2014
Rated 5.0 out of 5.0 by Mr. Bojangles Great Stay
Fantastic value and very comfortable stay. Highly recommended.
August 2, 2014
Rated 5.0 out of 5.0 by Duke Marketing Outstanding Serice and Facility
We always stay at this hotel. This is 5 star plus.
Well worth the money as the staff is the best.
August 1, 2014
Rated 5.0 out of 5.0 by marwar Great place to stay
Cleaniness, staff and all amendities were great. Would stay at this facility again. ooking forward to July 2015 when we come again for our golf weekend.
July 30, 2014
Rated 5.0 out of 5.0 by The Bird Lady Holiday Inn Express-great place to stay
Beds are always so comfortable! Breakfast foods are a big variety.I always feel at home at the Holiday Inn Express.
July 30, 2014
Rated 5.0 out of 5.0 by Crispy from Vero Beach NO HOTEL IS BETTER!
The Holiday Inn Express in the Warren/Niles area is absolutely the best hotel.
The hotel is immaculate. The staff always greets you with a smile--you feel like a family member.
The morning breakfast has everything and anything you would like to eat to start your day. Making your own delicious pancakes is not only fun, but they are yummy!
In the afternoon the most delicious soup is available as well as corn dogs and Pierre's ice cream bars. Coffee and tea is available all day. Popcorn is also available in the afternoon/evenings. All day long, the most delicious peanut butter cookies and chocolate chip cookies are available as well as potato chips.
I love the waterfall in the back of the hotel. I always get a room where I can see it. It is relaxing and nice to watch the koi swimming peacefully.
The general areas are impecably clean. The pool and hot tub are always sparkling clean.
I am a very seasoned traveler having traveled extensively in Asia and the South Pacific as well as Africa. I can say without a doubt this Holiday Inn Express can stand up proudly against any 5 star hotel.
Chris - Vero Beach, Florida
July 29, 2014
Rated 5.0 out of 5.0 by rayelynn This is the place to stay
I can't say enough about the friendliness of the staff. From the time you check in till the time you leave they make it very clear they are there to make you as comfortable as possible.
The hotel has great amenities.
July 21, 2014
Rated 5.0 out of 5.0 by 51moonbeam Fantastic customer service
This was a wonderful hotel. The ambience is awesome. The outside patio area is a great place for sitting and relaxing. I enjoyed the Happy Hour. I did not get a chance to enjoy the pool, but it was very clean and looked inviting. I was here for work and was only here two nights. I was supposed to be here all week, but was sent somewhere else after the second day. Hotel front desk staff offered me a beverage for my drive. That was such a treat and very much appreciated. I did not sleep well, but I can't say it had anything to do with the hotel itself, although the bed was a little firmer than what I like. The only thing I might have on the negative side was that it seemed a little pricey for the area, even including the little extras.
July 20, 2014
Rated 5.0 out of 5.0 by Rafe1230 A great choice for the area
I am not a fan of HI Express, generally. I like to stay in Holiday Inns, or other hotels that have restaurants onsite. However, this hotel has many food choices within 1/2 mile. There is a nice pool, dining area, a nice outdoor patio. There are manager's gatherings in the evening, and the breakfast choices are very good for this class of hotel. There is also a shopping mall and movie theater across the street. I will stay there again when in the area.
July 19, 2014
Rated 5.0 out of 5.0 by TJ and BE nice place
We have stayed at this hotel 3 times and have had a great time each time and the staff have been very helpful
July 16, 2014
Rated 5.0 out of 5.0 by PaulJ77 Great place to stay!
Love this place, afternoon happy hours, cookies on check in, great breakfast choices, one minute pancake maker, relaxing tables outdoors by the waterfall, this is one of the better hotels that I have stayed at in a long time.
July 14, 2014
Rated 5.0 out of 5.0 by christian1209 visita
todo estuvo bien durante la estancia no tuve ningun problema y lla habitacion estuvo todo OK
July 11, 2014
Rated 5.0 out of 5.0 by Rob 1195 The Best
We are from Canada.First time staying at this property. We have travelled and stayed at many hotels over the years and I can say that from the time we checked in to the time we left there was nothing negative you could say about it. Everything was excellent and the staff went above any possible expectations. Will Stay again every time we are visiting the area .Thank you Holiday Inn Express (Warren/Niles Oh. )
July 11, 2014
Rated 5.0 out of 5.0 by dad0 Fantastic customer service.
We live locally, but stayed overnight on the fourth of July as a mini vacation. There are plenty of things to do nearby (we went to a minor league ball game, but there are great restaurants, a mall , and a movie theater all within walking distance). We couldn't have been happier than if we had stayed at a five star hotel in Vegas. The pool and hot tub area is beautiful, and opens in to a lovely courtyard with a pergola, fountain and lots of flowers. We ate our breakfast out there too. The customer service from the staff was perfect, and the little things they provide really make an impression, like water and soda on the way in or out, mid- day snacks in the breakfast area, fresh fruit and cookies always available. The only (slight) negative was that the price was a litte high for a Holiday Inn Express, but it WAS a holiday weekend, and I would do it again as a splurge.
July 10, 2014
Rated 5.0 out of 5.0 by Frank&Jessie The best Holiday Inn Express
I normally do not write reviews and have staid here many times with every time being exceptional. This time was no exception. The staff is great here and it is great place to stay for a night or extended stay.
My girl friend's son got sick last night and was running a high fever, so we decided to stay an extra night. THe hotel was sold out but they just had a cancelation and allowed us to continue our stay. Oliva & Chelsea were very accomidating at the front desk.
Char is great in the evening Happy hour as well.
Thanks for this stay and all the previous ones as well.
July 9, 2014
Rated 5.0 out of 5.0 by blm72 Great hospitality...
No wonder this Holiday Inn Express consistently receives the number one rating!
July 7, 2014
Rated 5.0 out of 5.0 by Wheeles What you expect from the best !!
Through travels over the years my wife and I have stayed at many Hoilday Inns, Florida, Texas, Tennessee , Carolina's, and on and on. And the Holiday Inn in Niles, Ohio is the absolute best . From the moment you walk in the door the staff treats you as valued guest . From the front desk to the housekeeping ,kitchen, and maintance people. We have never been treated so well anywhere. We have told many people and friends to call this Holiday first if you have to stay anywhere in the Warren,Niles area , and they have !! Thank you again Travaglini Enterprises and staff . Mr & Mrs R Amprim
July 6, 2014
Rated 5.0 out of 5.0 by emily_c Family friendly and courteous staff.
Another enjoyable stay at the Youngstown N Holiday Inn Express! The room was clean and comfortable, the gardens relaxing, and the pool a hit with the kids. Thank you to the staff for ease of check-in/check-out, and for their friendly and genuine concern and attentiveness. Will definitely return for future trips to the area!
July 6, 2014
Rated 5.0 out of 5.0 by LisaandJohn Excellent and delightful stay
We spent a Friday through Sunday and was very pleased from the start at check-in. Our son was getting married and the bride/groom were going to be staying at the same hotel along with many family members. The staff was very accommodating with all of us and their was food/snacks available from morning till night. Prior to us leaving for the rehearsal, there was fresh soup down in the breakfast area and a cooler/freezer with various items. My son was able to have a bowl or soup and a corndog he heated up in the microwave as a snack :)......the lobby, rooms, patio, breakfast area were all very well maintained and cleaned, beds were VERY comfortable. The breakfast selections are endless and the hot, fresh cinnamon rolls with icing were DELISH!!!!!! There was also security at night at the hotel which fortunately wasnt needed but made you feel secure that they were there and not rentals but off duty police officers/sheriff deputies...would definitely recommend this hotel
July 2, 2014
Rated 5.0 out of 5.0 by daveypf1 Excellent staff and a fun atmosphere
Done a great job with this hotel. Hands down the best hotel of its class that I have ever stayed at. Would like a better facility
July 2, 2014