Rated 4.9 out of 5 by 101
Rated 5.0 out of 5.0 by Tracie47 Attention to detail
A good Customer experience is what this hotel strives for. The staff is very friendly and go out of their way to make your stay enjoyable. If something is not right with your room, they will make it right. If you need a snack, let me tell you this hotel spoils you. There is snacks when you check in, complimentary water and soda, pop corn stand, nightly social hour ran by a great hostess, mid week managers special (grilled hot dogs and hamburgers), and yummy breakfasts. And did I mention friendly staff? This was the best holiday inn express I have stayed in and wish them all the best.
October 18, 2013
Rated 5.0 out of 5.0 by Janis16 Beautiful, comfortable accommodations and always friendly service!
I have stayed at many Holiday Inn Express Hotels around the country, and the Warren/Niles hotel is by far the very best of the Holiday Inn Express Hotels period! It is beautifully decorated; the rooms are very comfortable and accommodating to all clients; the breakfast foods and endless snacks throughout the day are delicious and thoughtful; the staff is superb in service and helpfulness; the business center, indoor pool and outside terrace are a bonus for the business or leisure traveler; and I look forward to any excuse I can find to go back to this Warren/Niles hotel to stay for a few days at a time. You will feel so pampered! This hotel is definitely a "10."
The only suggestion (and it is a very small one) I can make to send it over the top, is to have a 3x or 5x magnifying mirror attached to the wall in the bathrooms, at eye level, for its female (and male) clients.
October 18, 2013
Rated 5.0 out of 5.0 by BrianJuli Perfect Hotel!
What a great hotel! The staff, the rooms, the amenities and location were perfect. The complimentary refreshment at check in and checkout, the free and delicious breakfast and the $.25 cocktails are the types of things that make a difference.
I will definitely stay here again and will recommend highly to anyone travelling to the Warren/Howland/Niles area.
October 10, 2013
Rated 5.0 out of 5.0 by Jen3349 Fantastic hotel with great staff.
Stayed at this hotel when attending a wedding in the warren Youngstown area. The facilities and the staff at this hotel were both exceptional. I would highly recommend this hotel.
October 9, 2013
Rated 2.0 out of 5.0 by Bob531 Horrible Beds and staff needs to know more about the facility
Pros: Nice hotel, clean, good location very pleasant staff (need to know more about their hotel); a cookie snack when you walk in the lobby.
Cons: VERY uncomfortable bed. Had to sleep on the floor the second night. I requested a new room and the front desk said all beds were the same. She went on to tell me that they have compliments on their beds and they all had been replaced a year earlier. The head housekeeper said on the second morning that there are indeed different mattresses....some old and some new firm mattresses. She and the maintenance guy came up and confirmed we were on one of the old mattresses and that it was not replaced in the remodeling . An easy fix is to keep a list of the rooms with the old broken down mattresses and the ones with the good mattresses and move someone when they request it. I paid a lot of money to sleep on the floor...should have gone across the street.
Cons: One of the ladies on the breakfast crew was going around telling folks what was on their plate was unhealthy and she would know because she just was recently diagnosed with something and she was watching her food intake. Not what you are expecting to hear from someone working the complimentary breakfast buffet.
We are Holiday rewards guest and this is the hardest review I have had to write because all the staff was very nice but they didn't know their property well enough to take care of a unsatisfied guest.
September 28, 2013
Rated 5.0 out of 5.0 by SRDQ feel-at-home atmosphere
We stayed for one week. Our room was easily accessible to the pool and exercise room. Snacks were available 24/7. We have stayed in other Holiday Inn Express previously and I can say the quality of our experience has been generally excellent.
September 27, 2013
Rated 5.0 out of 5.0 by SkyMeeMaw Great linens, comfortable bed, pleasant staff!
I love this hotel! The staff is pleasant and I notice that some of the same employees have been there for years, a very good sign indeed! The room is immaculate and comfortable, the wi-fi is free, even the towels are thick and scrumptious. The breakfast is just wonderful and I cannot believe such a great breakfast is included in the overnight fee! The lobby is pretty and comfortable and there are always cookies and fruit waiting there to welcome me back at the end of the day. Totally non-smoking, which I love too. I would recommend this hotel to anyone!
September 26, 2013
Rated 5.0 out of 5.0 by Momkat Clean, Quiet and Friendly Staff
The hotel is one of the nicest hotels I have stayed at. Shopping is right across the road as well as nearby restaurants. I have stayed here twice and both times it was clean, quiet and the staff was very nice. The continental breakfast is quite good with eggs, biscuits, gravy, etc. about anything you want. Soup in the evening if you want a snack. When you walk in the door, various snack are available along with a smile. I will continue to stay at this hotel.
September 24, 2013
Rated 5.0 out of 5.0 Outstanding hotel/experience
Everything was outstanding about this hotel and our stay there for a weekend - the like-new condition of the building and furnishings, the fresh and modern design/colors, the both efficient and friendly staff, the included breakfast buffet (more and better options than at any other hotel ever visited) and free snacks available at other times of day, etc.
The only thing I can think of that could be improved, which is very minor, is the convenience of electrical outlets at the bedside table and desk: Perhaps a power strip could be provided in each of these locations for easy connection of guests' electronic devices (phones, laptop, etc.) to avoid the need to reach near the floor behind the furniture to plug items in.
September 11, 2013
Rated 5.0 out of 5.0 by Bluerhose22 Comfort on such short notice
I found the property to be very clean! I had to make last minute arrangements to stay overnight for a family emergency. The amenities in the room were great. They had toothpaste, which I forgot to pack in my rush. The front desk staff was so kind and professional. I would definitely stay here again and will recommend this property.
September 5, 2013
Rated 5.0 out of 5.0 by TwoWheelTraveler Great Stay!
Hotel was clean and comfortable. Breakfast amazing. We will be staying here again.
September 4, 2013
Rated 4.0 out of 5.0 by Traveler51210 Housekeeping Hours
I worked a night shift while staying at your hotel, and would like to relay the need for available staff to perform housekeeping duties at night. I noticed a lot of do-not-disturb signs on doors, and spoke with others that also would have benefitted from the service. Your staff was very accommodating, and offered to perform the duties even though they were not on the housekeeping staff, but it would be nice to have daily service like the other guests with a standard schedule. Other than that, very pleased with your hotel. I will stay there in the future.
September 3, 2013
Rated 5.0 out of 5.0 by jag19 Place to stay in Warren, OH
We were more than pleased with this hotel. After having stayed in a Hawaiian resort for 10 days, I must say that this was a much better hotel. Although you don't have the ocean, palm trees, and fragrant flowers, your rooms and hotel staff exceeded the one in Maui.
August 26, 2013
Rated 5.0 out of 5.0 by jplumm Best Hoiday Inn Express I've ever been to!
Very clean & new. Service was impeccable!
You get what you pay for because it wasn't cheap!
The only gripe I had was they wouldn't accept the company discount of the company I was visiting.
August 26, 2013
Rated 5.0 out of 5.0 by daisydog We felt totally pampered!
My daughter and I booked this room for our school clothes shopping weekend and we were pleasantly surprised to find many extras that made us feel pampered after a long day on our feet! The staff greeted us with ice cold water and snacks, the room had bathroom supplies (toothbrush, paste, etc.) that we have never found anywhere else, the beds were comfortable, the TV operating instructions were easy to navigate, and the breakfast buffet was set-up to prevent multiple trips from one end to the other and even contain toothpicks! We will definitely be back.
August 21, 2013
Rated 5.0 out of 5.0 by Dan81 Great location and services
My husband and I have stayed at this Holiday Inn Express numerous times. The service has always been exceptional. Other service oriented businesses could take lessons from your staff. It is a pleasure staying at this lovely location. We thank your staff for making our stay in Warren so pleasant.
August 21, 2013
Rated 5.0 out of 5.0 by 48200 Real nice
The Holiday Inn Express is in my top 10 best realllly helpfull staff,super clean ,and fresh smelling overall "The Best"
August 21, 2013
Rated 5.0 out of 5.0 by agent9t9 One of the best!
We've stayed in many Holiday Inn Express hotels and this one has to be by far the best. Super friendly staff, clean rooms, pool, breakfast area. You will NOT go hungry staying here. The amount of snacks available daily is outstanding! The breakfast is plentiful and always fresh and hot. The outdoor seating area is a great place to relax. The filling of your ice bucket is a nice bonus. I love having cold ice waiting for me after returning from a busy day. The toothbrush and toothpaste is also a nice bonus. Most hotels have you call to request them. Nice to have them already there. This hotel is in the heart of it all. There is a huge mall across the street which would be within walking distance if needed, along with almost every restaurant one could possibly want.
Only recommendation: Automatic door entrance. Trying to open the door with luggage in hand can be challenging.
August 21, 2013
Rated 5.0 out of 5.0 by GamJam Thanks, First Class
Being away from home is hard enough but I could always stay a few more extra days at this hotel with no problems simply because of the hospitality. The Front Desk personnel are fantastic and are always ready to say hello and can they help you with something. This place is spotless and seeing them switch out pillows and top blankets was refreshing to see. It’s a little pricey for the location BUT is worth it and there’s nothing in the area that compares. Stay here, you won’t be disappointed.
August 19, 2013
Rated 4.0 out of 5.0 by WillSeeLuvsItaly31 Extremely hospital staff
The staff were all amazing and making us feel like we were at home. The minute we walked in for check-in, we were greeted with a friendly smile and complimentary bottles of water/cookies/ and a gift basket in which many other times do not offer. On top of all this, I was in need of a phone charger and they were generous enough to loan me a charger (they had a huge selection of chargers), so that I didn't have to go out and buy one. The hotel is also situated in a very convenient location and right across from a huge shopping center that has pretty much all you will need and anything you can possibly think of. The facility was very clean and very comfortable at all times. I would highly recommend this hotel who is visiting the area!
August 19, 2013
Rated 5.0 out of 5.0 by Thelast Great service with a smile.
I have stayed at many of hotels, by far this has been my best experience. The service, smiles, it was just great. The wife and I will definitely stay again.
August 18, 2013
Rated 5.0 out of 5.0 by marn FANTASTIC CUSTOMER SERVICE
I have stayed at this Holiday Inn many times over the years - it is the best Holiday Inn and like no other I have stayed at-it is truly top notch in customer service, amenities and value!! The best part is they are consistent - it's the same or better every time i stay there. The staff cannot be more friendly or any better -from the minute you check in to the time you check out - they cannot do enough for you!! And that is everyone on staff - the clerk, kitchen crew, maintenance guy - everyone one of them!!
The breakfast and goodies they provide throughout the day are great - where else can you get homemade Italian peppers at breakfast!! :)
I travel a lot on business and pleasure - this staff beats some of the top hotels in the world i have stayed at.
This entire staff and hotel rocks!!! I will stay no other place when i'm in the area - thanks to all of you!!
August 16, 2013
Rated 5.0 out of 5.0 by AzChar Great experience!
This is, by far, the nicest Holiday Inn I have stayed in. Super clean, super comfy, wonderful staff, lots of little added touches to make our stay perfect.
We were in town to visit family in Warren, so we found the location easily accessible to our travels.
Every single staff member we encountered was kind, helpful and personable.
We will definitely stay here again when the need arises.
August 16, 2013
Rated 5.0 out of 5.0 by Busca Great staff.
All of the staff were great. All had a smile. All were friendly and helpful. It is nice to see that in our times. All seemed happy to be part of the team.
August 16, 2013
Rated 5.0 out of 5.0 by ras1952 Great facility and staff
I stay at Holiday Inns exclusively, and this one has got to be the best in my 25 years on the road.
August 13, 2013
Rated 5.0 out of 5.0 by Jackiec1127 Outstanding service and accomodations.
We have stayed at many Holiday Inns, all have been fine~ The Warren/Niles location is the best by far~ the staff, room, patio~ outstanding. Highly recommend.
August 11, 2013
Rated 5.0 out of 5.0 by Janis16 Excellent overall service and accommodations
I have stayed at Holiday Inn Express Hotels all over the country and this particular hotel in Warren, Ohio, is by far the very best in the country! The lobby is very comfortable and beautifully decorated; the rooms are very attractive and exceptionally clean; the dining room is well organized with excellent food in the morning. But, this hotel goes the extra mile with all the little extra's: Large bowls full of snacks/fruit 24 hrs. a day upon arriving in the lobby; snacks/soup/appetizers/minimally priced alcoholic beverages available in the dining room or outdoor patio several nights during the week starting around 7pm; the pool, computer/business room and workout room are more spacious and convenient than the other hotels I have visited. The staff at this particular hotel consistently go out of their way to make sure your every need is being met. They are the very best! I always recommend this hotel to my business associates and friends/family if they are going to be in the Warren, Ohio area.
August 9, 2013
Rated 5.0 out of 5.0 by Karmie52 Daughter and husband stayed night after wedding - AWESOME!!!
I am a IHG Platinum Elite Rewards member and I reserved a room for my daughter and new husband to stay the night after they were married. I put a comment on the reservation that it was basically their honeymoon treat them well, and the feedback I received from them was AWESOME!!! Thank you!
They told me it was the nicest hotel and accommodations they ever had. From the room, to the pool, to the breakfast, they could not say enough great stuff.
I assume that someone on the staff noted that I was Platinum Elite and made a room upgrade based on that. I intended to call but was so busy with the wedding, I forgot. I have to assume that my status along with my note about it being their wedding day was all it took for your staff to recognize the opportunity to go above and beyond. i really appreciate you making this a very special night for them. It means a lot to me and I know it meant a lot to them. You truly EXCEEDED MY EXPECTATIONS on this one!!!
August 8, 2013
Rated 5.0 out of 5.0 by judy0417 Fantasitic hotel and great service
We were pleasantly surprised by the beauty of this hotel. The facility & staff were wonderful! We loved the breakfast buffet and daily snacks. There was a good variety of food and it was very convenient. Based on this visit we will look for Holiday Inn Express facilites for all our future travel plans.
August 2, 2013
Rated 5.0 out of 5.0 by mattl great place
great customer service, great breakfast and nice rooms
July 26, 2013