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Rated 4.3 out of 5 by 140 reviewers.
Rated 5.0 out of 5.0 by One word...AWESOME First class service, Front desk staff were very helpful and eager to serve any needs...They went out of their way to serve "the Customer"... Would recommend anyone to stay. Thanks again August 14, 2014
Rated 5.0 out of 5.0 by clean, comfortable Nice place to stay for Navy Graduation. Not the "best" part of town but a great hotel August 12, 2014
Rated 3.0 out of 5.0 by Comfortable Place Not bad but carpets needed Cleaned... My litte girl had black feet from crawling around. I did mention this to the staff at check out.. I hate having to move in only a two night stay.. August 10, 2014
Rated 5.0 out of 5.0 by Review about Navy Lunch Was there for our son,s grad. from the Navy basic training. It was nice that they offer a lunch, but the hot dogs were well over done and the only drink option was water. August 8, 2014
Rated 3.0 out of 5.0 by good breakfast / terrible sofa bed good breakfast. food was delicious. plenty to choose from. the sofa bed was VERY uncomfortable, felt like sleeping on a box springs. i had to use two comforters on the bed just to be able to lay down (thanks to the great house keeping lady). no laundry service. we had 8 teen age boys playing basketball and no where to wash there uniforms. had to drive 3 miles to wash clothes. very inconvineiant August 7, 2014
Rated 5.0 out of 5.0 by Friendly Staff! I stayed for 2 nights for the Navy Graduation down the road. It was a wonderful hotel, extremely clean, and well maintained. The staff was beyond wonderful and even filled me in about the complimentary shuttle to graduation should I chose/need to use it. I would stay here again in a heartbeat! August 6, 2014
Rated 4.0 out of 5.0 by Great Staff Staff was wonderful. Maid on our floor was very accommodating. Breakfast guy was very nice and personable. I loved the bed. However, the couch bed was like a box spring...and we couldn't get a cot. Wi-Fi didn't work the first night. Was disappointed there wasn't a laundry room. I did ask for a better rate but couldn't get one. Overall, it was a good experience. Staff I would rate excellent. August 5, 2014
Rated 4.0 out of 5.0 by Excellent choice for Great Lakes RTC PIR We stayed here for our son's graduation from Navy Boot Camp at the Great Lakes RTC. It is conveniently located close to the RTC, and easy to drive to graduation from there. Room was comfortable and staff very accommodating. I would recommend this hotel for anyone coming to Great Lakes for Boot Camp graduation. August 5, 2014
Rated 3.0 out of 5.0 by Tried to increase price of room at check in. Booked the rooms online. And was shocked when at check in the price had went up thirty dollars per room. It was a hassle getting it corrected through customer service and the staff acted clueless about it, even though I had a print out of the email confirmation. I was very disappointed in Holiday Inn. I don't trust them anymore. August 5, 2014
Rated 4.0 out of 5.0 by Great place to stay for RTC PIR Staying here for my son's RTC graduation was a great choice for our family. The rooms were spacious and clean and the staff was friendly and helpful. They provided a big variety of breakfast foods that were hot and good. They offered breakfast an hour earlier on graduation day so your family could get to the Naval base on time. The hotel is located about 4 miles from GL Naval base and the drive is very easy from hotel to base. Perfect place to stay for anyone that is going to the graduation. August 4, 2014
Rated 4.0 out of 5.0 by great place for Naval recruit families! We enjoyed a complimentary lunch provided for families and sailors with hardworking and friendly staff. The staff responded to inquiries about local restaurants with friendliness , insight ,and knowledge, which we found helpful . We used the suggestions and were not disappointed. Still talking about wonderful dining experiences from our trip. Thank you! Shuttle service to Naval Command Center was easily accessed. There is a $4 charge per person each way...the each way part was not made clear and didn't expect the return charge...also was told by front desk (where you sign up for service) that sailors are free, we had to pay for our son on the return trip. Overall, the convenience of the shuttle was very nice for out of town drivers, but not sure if worth $36 plus tip for 8 mile round trip. I would stay here again if I were attending another Navy graduation. July 30, 2014
Rated 5.0 out of 5.0 by Very nice hotel; I recommend it Yes a very nice hotel, very good in all respects, Cant say anything bad about it. Close to Great Lakes Naval Station, about 10 min. Good and easy parking etc Has a nice pool, but did not have the time to try it. Free breakfast and very adequate. There are many restaurants within a few blocks of the place, Including Denny's, Buffalo Wild wings etc. . Mc Donald is right at the corner on the same block, so access to meals is a breeze. July 10, 2014
Rated 4.0 out of 5.0 by very comfortable I liked the room, very comfortable beds. room was nice and clean. didn't like my neighbors they were making too much noise.. July 9, 2014
Rated 2.0 out of 5.0 by Poor Service Not the room we were promised. Over charged. Rude staff. Not enough breakfast for the guest. July 9, 2014
Rated 4.0 out of 5.0 by navy weekend beds and room nice and comfy. pool was broken at the time of visit panhandler asked us for $ in the parking lot said he only had checks and needed a place to stay. The breakfast was good, they did not have pancakes the 2 days we stayed there. Overall nice place to stay a little overpriced I think. If not for the Navy Base I think the prices would be cheaper. We stayed at a holiday in express in a different town and the price was half what we paid here July 9, 2014
Rated 4.0 out of 5.0 by Perfect for Navy PIR If you're headed to Great Lakes for PIR weekend, the Holiday Inn Express Waukegan (HIE) is the perfect place to stay. Conveniently located to PIR, GL A school, and Sarge's Meet July 7, 2014
Rated 3.0 out of 5.0 by Uncomfortable Bed I arrived at this Hotel LATE due to backed up or delayed flight. Once I arrived, Front door to establishement was locked and it took about 5 mins for attendant to open and register me. Once registered, the room was clean but the bed was anything but comfortable. The mattress was a horrible experience. This made my mind to look for another ptoperty. June 30, 2014
Rated 4.0 out of 5.0 by Clean Comfortable Stay Rooms were clean and comfortable! Friendly staff with a great breakfast. Very Close to Navy Base, June 26, 2014
Rated 2.0 out of 5.0 by Strange Problems Bed was very much sagging toward the middle--little support and quite uncomfortable. The entire bathroom sink/counter was coming apart from the wall The breakfast area and lobby were VERY warm and muggy--so much so that the banana I tried for breakfast tasted disgustingly warm. I cannot recommend this hotel, sorry to say. June 21, 2014
Rated 5.0 out of 5.0 by Quite, comfortable, efficient. Check in and out was efficient, updated airline data at the business room without a hitch. Guest room was quiet, staff were polite and in good spirits. June 20, 2014
Rated 5.0 out of 5.0 by Excellent service and quiet, clean room We were in town for a funeral, which we mentioned when we were checking in. We had no idea there was a "funeral rate", but the staff kindly brought it to our attention and gave us the rate, saving us money. We asked for a quiet room on the top floor, which is exactly what we got. It was very comfortable and clean, and we had a good night's sleep. There were many breakfast choices, hot and cold; everything was fresh & delicious. Staff was very attentive to keeping everything stocked and clean, as well as being courteous and friendly. We highly recommend this property. June 16, 2014
Rated 5.0 out of 5.0 by Great location! I live in Wisconsin and the office I work out of is in Waukegan. As I need to travel in Illinois quite often, not only is it convenient to stay at this location, it is also my preference! I only stay at another location when it is really necessary - but make every attempt to stay at the Waukegan Holiday Inn Express. The staff there are always friendly and I'm guaranteed that my stay will always be as I expect! I recommend this location to anyone heading your way! June 10, 2014
Rated 4.0 out of 5.0 by OK but pricey The location is good with ready access to nearby attractions and facilities. I was disappointed in the breakfast options offered. I like the waffles which have become normal fare at most motels and hotels and this place did not offer them as an option. A better selection of fresh fruits would be nice. Coffee service was poor with few if any of the flavored creamers. I hate the "BIG FLUFFY PILLOWS" which make it difficult to sleep for me. They are all the same! Some variety in the pillows would be nice. Six pillows that are all the same -- DAH! Bigger bath soaps would be nice. The bar soap provided was small and had no punch to it. I want to smell good after a nice shower. I don't think the overall amenities are in line with the cost. The price tag is too high. June 5, 2014
Rated 5.0 out of 5.0 by loved it when i came in it was around midnight and i was tired like crazy, so i checked in went to the room and slept... the next morning, i came to know that i had left the wallet while checking in at the lobby.. it seems the person came 10 minutes after i left and knocked the room and by the time, i had slept. so she had saved my wallet with a note saying that it was left by me. she noticed me going to breakfast and gave it to me! her name starts with B. say my thanks to her. i did a lot of times but i know the troubles of a missing wallet(been there done that before). so she saved me from that again! Thanks a million times for honest courteous and helpful staff. June 4, 2014
Rated 5.0 out of 5.0 by Express stay Holiday Inn Express an overall great experience. Good location, nice, relatively new and clean environment. Friendly staff. June 3, 2014
Rated 1.0 out of 5.0 by Rude staff at check-out and ants The person checking me out at 445am in the morning was very rude. First she still had me in my original room (I had to move because of ants all over the wall in the first room) and told me she had to charge me an extra night since I was checking out early. I explained that this was the day I was due to check out and showed her my itinerary. She was still arguing with me until she realized that I had been moved to a different room. It was too early in the morning to have to deal with a rude person. June 2, 2014
Rated 3.0 out of 5.0 by Clean hotel This was a generally comfortable stay. The breakfast was fair, fruit was poor quality. Toaster launched items to the floor due to placement on a titled pedestal rack. Check in was very slow, even though not busy. Did love the high shower head for showers. May 21, 2014
Rated 5.0 out of 5.0 by Extremely recommendable Everything was really good Clean and facilities Can improve on options for breakfast May 19, 2014
Rated 5.0 out of 5.0 by Great Little Hotel Have been staying here for years on a regular basis when traveling in to my firm's headquarters. Provides my company good value at reasonable cost, and is quiet and comfortable. Staff are dependable and courteous. May 19, 2014
Rated 5.0 out of 5.0 by Wonderful Stay, GREAT STAFF!!! All of the staff we encountered were absolutely wonderful. Mr. S, from the front desk found us a luggage rack and even offered to assist us to our room. Housekeeping on the 3rd floor was wonderful. Smiled, greeted us and asked if she could assist. The room was very clean and welcoming! We were with a large competition dance company and scheduled to leave the hotel before the breakfast buffet actually was scheduled to open. The staff made sure to accommodate us. The staff had items available as the girls (and Mom's & Dad's) caught a quick bite and coffee, juice etc. on the run. What a pleasant surprise!! They knew the group was leaving early and the woman setting-up the breakfast bar was just great!! Thanks to all! I will be happy to return to this location! April 28, 2014
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