Rated 4.3 out of 5 by 268
Rated 3.0 out of 5.0 by DFWtraveler2014 Clean bathroom
In hotels 3 days a week. This was a bit better than other HIE. The desk agent had no personality. I was leaving for dinner and she did not acknowledge me or even lift her head. I would think for safety purposes alone she would want to.
Bathroom lighting was the brightest ever. Guest room lighting was painfully dark. Only one plug in room. Had to move bedside table to find others.
Furniture was old and seems to not have been changed with the renovation.
November 27, 2015
Rated 2.0 out of 5.0 by ESD. Comfortable room
Comfortable room, poor internet, channel selection, faulty exercise equipment.
November 22, 2015
Rated 3.0 out of 5.0 by samthedog billing issues, dark room
This hotel billed for the room 9 days ahead of my stay and buried this information in the cancellation policy. They then overbilled the room and said they would correct it when I checked in. They didn't and billed me again for the wrong higher amount. I asked them to credit my account the overage and they instead rebilled me the full amount, when I called the next day when I saw the extra charge, they then recharged my account again. I then spent 2 hours in my bank getting the charges removed so I didn't bounce other payments. Otherwise the hotel is nice, clean and the food is good. The lighting in the room was not very bright but the bathroom lighting was fine.
November 17, 2015
Rated 4.0 out of 5.0 by abuemma Nice, clean, good value
Hotel was nothing special, but had a large clean room, was inexpensive, helpful staff, everything worked as advertised. Definitely a solid choice.
November 8, 2015
Rated 5.0 out of 5.0 by Hemalatha Good one
Good place to stay...safe and clean.......Good breakfast menu
October 30, 2015
Rated 5.0 out of 5.0 by homecoming dad friendly staff
the hotel manager was very friendly and knowledgeable about the area. We appreciated the complimentary breakfast
October 27, 2015
Rated 5.0 out of 5.0 by Tom1371 Helpful staff
The hotel staff was very helpful and I was pleased with the comfort of the room. The hotel location fit my needs perfectly and I will be staying here the next time I am visiting West Chester.
October 22, 2015
Rated 4.0 out of 5.0 by willie43 Service
Service during booking, stay and checkout were very good and made the experience easy and comfortable.
October 20, 2015