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Rated 3.9 out of 5 by 81 reviewers.
Rated 2.0 out of 5.0 by the hotel was quiet, but didn't care for staff The coffee was always cold. The only time it was hot was during breakfast. I didn't care for the hotel staff at all. I understand this hotel is a no pet zone. But I carried my bichon into the hotel...I just walk into my room and they call me downstairs. Mind you I wasn't planning on keeping the dog on the room. She drives with me everywhere. Josephine tells me to get the dog outta the hotel. So I put her in the van, with all 6 Windows down, a bowl full of ice water, still with ice in it. And parked at the end of the parking lot in shade. I went to get my equipment and we were leaving again. My room phone is already ringing...apparently she called the cops that the dog was in the van...she didn't go look to see. She looked up my reservation and got my vehicle info and called. People like her need to mind her own business...or at least get off your high horse and go check for yourself that the dog is just fine. With all 6 Windows open, it's the same temp outside as it is inside... Myself and none of my co workers will ever stay at this hotel ever again. They just lost an awful lot of money. July 27, 2014
Rated 4.0 out of 5.0 by Well rested Room was clean and beds were very comfortable. We loved the mix of two firm/soft pillows which gave each person the ability to select by personal preference. The refrigerator in our room was leaking into the cabinet and was rendered unusable. I called down to the front desk to report the issue and was told there were no other rooms available. We bit the bullet and rolled in our cooler and loaded that with ice from the machine. Other than that, we were very pleased with our stay. July 24, 2014
Rated 1.0 out of 5.0 by Roaches in room The property on the exterior looks good, rooms were fairly well maintained. On my third day I turned on the light to the area where the fridge and microwave were located and had 2 roaches scurry from the light in an area I had been keeping food on the counter. I notified the front desk manager who informed me that they were full and couldn't move me and offered to have my room sprayed with pesticides. I stated I didn't want to be in a room with roaches or pesticides and the staff said I would be OK. I find that hard to believe! I promptly checked out of my room with no apology or mention of the matter from the manager and just handed me my receipt. Needless to say I won't recommend this property and wanted to make sure it is a fair warning to others to watch out. July 23, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. This is one of the best hotels I have stayed in. It has a great staff that takes good care of people staying at the hotel. I look forward to staying at this hotel as my business travel requires. July 16, 2014
Rated 5.0 out of 5.0 by Fantastic staff and excellent room comfort We made a last minute decision to stay in PA. Since we were not familiar with the area I contacted the hotel for directions and the staff were very helpful and courteous in getting us to the hotel; even though I called on several different occasions. For a last minute reservation, the room accommodations were excellent. I will definitely stay at this hotel the next time I'm in this area. July 9, 2014
Rated 2.0 out of 5.0 by POOL NOT WORKING The pool was not in service two weekends in a row. This was very frustrating as we booked this hotel for the location of the tournaments were attending. I booked these rooms back in January. There was a lot of traffic through the hotel during this time frame. One would think better planning would have been put in place and renovations would have been done during a slower time of year. July 2, 2014
Rated 4.0 out of 5.0 by Pleasant stay We had a pleasant stay over 2 days. Everything was fine, clean room, quiet. Only negative was pool was closed for renovation. June 26, 2014
Rated 2.0 out of 5.0 by comfy but stuffy bed and pillows were comfortable, but had to get my room changed due to smell of smoke in room (non smoking hotel)) only to have the second room have a stuffy feel to it due to the air conditioning not working properly. June 24, 2014
Rated 2.0 out of 5.0 by Noise and disruption I rated this as i did due to the unresolved disruption in the hallway by juveniles which continued for about 1 hour. Confronted the juveniles myself to resolve issue. June 18, 2014
Rated 5.0 out of 5.0 by Comfortable room and great staff Room was comfortable and had everything for a business traveler. Internet speed was good, breakfast good, and hotel is within a short distance to restaurants and shopping. Hotel access coming north is a little difficult but if you're alert no big deal. June 12, 2014
Rated 5.0 out of 5.0 by Comfortable Bed, Clean Room an Facilities I usually travel on business and stay at the Holiday Inn Express in various cities. I am generally very satisfied especially with the clean facilities and well-lit parking areas. June 10, 2014
Rated 5.0 out of 5.0 by Excellent stay, minor issues quickly resolved Our stay was just what you'd want--nice room, good breakfast, efficient and pleasant staff. There were a couple of minor bumps: the iron was damaged and didn't work properly, staining a shirt (not a good one), and it took a few tries to get one that worked. The electrical outlet in the bathroom also didn't work, meaning the hairdryer (attached to the wall) couldn't be used. A replacement hair dryer was supplied immediately. Otherwise, the property was well-maintained, and the efforts of staff to correct these minor problems showed that they wanted us to have a good stay--and we did! June 5, 2014
Rated 5.0 out of 5.0 by Great staff but somewhat noisy room Staff on arrival day and departure were friendly, efficient, helpful, much better than what we normally encounter in hotel stays. Drawbacks to room are much the same to what we usually experience. The windows can't open, for security reasons, and the air conditioning system is quite noisy with no way to quiet the fan noise by having a slower fan setting. Rather than enduring the noise, we turned the air conditioning off and slept with just a sheet, which worked fairly well, though having an open-able transom window would have been nice as the air outside was quite pleasant. This was the only feature we did not like about the hotel. June 4, 2014
Rated 1.0 out of 5.0 by Not up to my expectations based on my stays at other IHG properties! I booked two king sized rooms for Sunday, 2/9/2014. We arrived in the middle of a snow storm on at around 7pm. I presented the desk clerk with a corporate card to charge the two rooms to, as when I guaranteed the reservations I used my personal card. I was told that the hotel had 100% occupancy over the last few days due to local storm related power outages. We were placed on the third floor in the furthest rooms on property (#326/#327). The elevator was out of order so we had to walk up to our rooms. We had dinner across the street at a local restaurant and immediately went back to the hotel to sleep. My business partner needs an extended rest period and sleeps with a CPAP machine due to sleep apnea. I'm a light sleeper and was up early for breakfast in the lobby. After I went back to my room, I was working online utilizing the in-room desk when a diamond shaped bug started crawling across the desk. I captured it with a Kleenex and put it in one of the paper coffee cups in the bathroom. I immediately packed up all of my stuff, being sure to check my belongings for additional bugs, and headed for the lobby. I discretely pulled the property's General Manager aside and told him of my experience, handing him the cup with the bug in it. Unphased he told me that it was a "stink bug" and that the geographic area (and the hotel) was loaded with them and that they wouldn't bother me. I told him that there was no way I was going back to the room and risk bringing whatever kind of bugs they were home with me and showed that I already packed up my bags for this reasons. He told me I should just put my bags in my car and just go back to the room to relax, that the bugs wouldn't bother me. I told him that there was no way that I was going back into the room and risk bringing the bugs home with me and placed my bags in my car and sat in the lobby (dozing in a chair) from then (around 6am) until my business partner came down almost five hours later just before 11am. We left the hotel and continued on with our business day. Given the lack of response from the General Manager, I planned on calling IGH customer service about the issue when I got back home. As it turned out, there were other things to take into consideration. Upon reviewing my corporate card once home I discovered that only one room had been charged to my corporate card. In looking at my personal card, the hotel not only charged me inadvertently on it for the second room, but an additional $265.00 without any explanation. I called the hotel and received a callback from the Front End Manager. She told me that the charge was for smoking in one of the rooms (the one my partner stayed in) and sternly stated that they "had evidence and pictures". Excuse me? My partner uses a CPAP machine! She further said that there were ashes on the room's table and hidden cigarette butts apparently in the bathroom. I explained my stance on it and demanded a credit for the charge and also then told her about my incident with the bugs and the General Manager. She said she had heard nothing about this, would check again with housekeeping, and get back to me the next day. I never heard back from her after waiting for two days and took it upon myself to throw the second room charges in dispute. I called IHG corporate customer service and spent almost an hour on the phone with their representative detailing what had gone on, the names of the people involved and my overall disappointment in the manner in the way I was treated by the hotel. I was told that there was nothing that they could do about the room charges I had placed in dispute other than notate it in case there wasn't a positive outcome. They did, however, fully refund me for the second room with the bugs because of the overall situation. I never heard another word from the hotel beyond this. The card company temporarily reversed the charges while they investigated but made me wait almost three months before considering the case fully settled. In retrospect, what I'm speculating really happened was that since the hotel was fully booked and had a weekend crew cleaning the rooms, my business partner's room was never fully cleaned before our arrival, being the last room on the top floor of the property. He never even noticed the cigarette ashes and so on since he went to the room, slept, showered and left. Based on my experience and the lack of professional attitude and care, I will not stay at this property again even though I will continue to need ongoing area accommodations due to business. June 3, 2014
Rated 4.0 out of 5.0 by It's close to Cheyney College This is smaller property. The rooms are clean and comfortable. The staff was friendly, but missed out on any perks for rewards members. Usually you get a water and some trail mix. Nothing here for members. May 19, 2014
Rated 1.0 out of 5.0 by You WILL Be Overcharged... SIGNIFICANTLY The problem with this hotel is the management. Myself and my colleagues were all charged at least double for our stay. The manager told me that they charge your card once when you reserve the room (even if you select the Best Flexible rate) and again when you check in and that this is standard practice. One colleague of mine had 4 separate charges to his account for the same stay. There is a Holiday Inn in nearby Exton which I will be using from here on out. May 16, 2014
Rated 2.0 out of 5.0 by room was fine but... The breakfast was poorly run. The first morning the orange juice dispenser was empty. There were no napkins, no yogurt and no decaf coffee. I understand that it would be harder to tell that there was no orange juice but no napkins? no yogurt? It was clearly evident to anyone who looked. I asked about the orange juice and it was refilled. I asked about the yogurt and was told it would be provided. I waited and waited. Thankfully I wasn't in a rush. When I asked the third time they admitted that someone had gone to the grocery store for more yogurt. The second day the cinnamon roll was stale and the water dispenser was empty. They clearly were short on kitchen help but someone should have checked supplies. May 10, 2014
Rated 1.0 out of 5.0 by Watch your wallet The hotel is ok. But the staff is indifferent. They seem to think you are there for them. Then they billed my credit card four different times Still refuse to correct the charges. 1700.00 in over charges. This hotel is not easy to get to, staff needs retraining, management needs to be responsive when they make a billing mistake, I will never stay at this property again. April 13, 2014
Rated 1.0 out of 5.0 by Had to change rooms Was in the first room about 10 minutes and started getting ate up by bugs (I think fleas). Was changed to a different room and it was ok. April 7, 2014
Rated 5.0 out of 5.0 by Great hotel One of the best holiday inn express hotels I've stayed at. If your in the area. Stay here. It's been recently updated. March 30, 2014
Rated 4.0 out of 5.0 by Great Comfort & Service This hotel is very clean. The staff are all very freindly and courteous. Evereyone is very accomodating to your needs. The pricing is very reasonable. I would highly recommend this hotel whenever in the area. March 14, 2014
Rated 5.0 out of 5.0 by Overall excellent stay. We stayed one night. The rooms were quiet, clean and comfortable. The staff always greeted us with a smile and the complimentary breakfast was the best tasting breakfast that we have had at a hotel in a long time. We would stay at this hotel if ever in West Chester again. March 8, 2014
Rated 5.0 out of 5.0 by What a Great Experience Our College Ice Hockey Team had made arrangements with a near by hotel and had pre-negotiated rates. This other hotel changed their rates (raised them) 24 hours prior to our arrival and left us scrambling. We contacted the Holiday Inn Express in West Chester and they truly saved the day. They were able to match their competitors original rate, provided our teams with rooms that were clean and comfortable, the breakfast area and foods were exceptional,and the staff could not have been any more accommodating. The manager Steven helped coordinate this after normal business hours and made sure that every one of our needs were met. We thank you for allowing us to stay at your hotel and will most definitely call Holiday Inn in the future based upon our experience in West Chester. February 26, 2014
Rated 5.0 out of 5.0 by Friendly Hotel I have now stayed at this hotel twice and I have to say that this is a hotel where the staff are friendly and help whenever they can. There is a Restaurant / Bar 10 minutes walk down the road so ideal if like me you do not want to be in the room all evening. rooms are spacious and clean. I hope I get the opportunity to stay again in the future February 26, 2014
Rated 5.0 out of 5.0 by Staff enhance experience I chose this Holiday Inn Express because of price. What I found was the added value of the staff, in particular Jessica and Kirsten, that make the price even more attractive. Staying away from home four to five night a week can get to be a drag, but every time I walk in the front door, if Jessica or Kirsten are working, I get greeted, not just by name, but like they are actually glad to see me. If I feel like like a need a few minutes of friendly conversation they are always happy to oblige. The housekeeping staff is courteous and does a great job keeping the room clean, stocked and smelling fresh. While my company would like me to use their preferred hotel vendor, I will continue to use the Holiday Inn Express Chester and get maximum value for my business travel dollar. February 24, 2014
Rated 5.0 out of 5.0 by 3 solids nights clean, newer HI Express. has everything you need for a great stay. evening staff was pleasant. breakfast assistant was helpful. the highly processed breakfast never excites me. got a goodie bag first night for being Platinum member. should do that every time I stay! February 22, 2014
Rated 4.0 out of 5.0 by Spartan workout room The gym is small - one recumbent exercise bike, one treadmill and one multi-purpose weight machine. The staff needs to do a better job keeping fresh towels available, but mostly they need to provide disinfectant wipes for the equipment. Otherwise very good value for the location and quality of the facility. January 14, 2014
Rated 4.0 out of 5.0 by One night stay Reservations made on line for two couples. On arrival staff could not make changes to second persons pay plan and said corrections would show on statement that would be under door in morning. Neither of us got our bill and changes had not been effected. Not a major problem, but shows some need for improvement. Room was clean and dining room well maintained, Food was usual motel fair..... January 14, 2014
Rated 5.0 out of 5.0 by Review I enjoyed my stay at the Holiday Inn Express in Exton. Although I previously did not request an extended check out prior to checking in, the staff gave me an a late check out upon request. The staff was very professional upon check-in. The manager greet me along with the front desk personnel upon my arrival. January 9, 2014
Rated 4.0 out of 5.0 by Good H I Express stay! Overall a very good experience. Our room was clean and comfortable. Staff was very accommodating and friendly. We asked for a late check out, no problem. The free breakfast was very good, a nice selection of hot and cold items. The woman attending to the buffet was very nice and made us feel at home. Good job all! January 8, 2014
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